Noom Inc

I've see that I'm one of many persons that feel stolen by Noom. I've never use the application, so I want a refund. I'm not familiar with the application. There's no option for cancel the subscription, and you don't ask for a confirmation before charge us that amount of money!. Of course, this is a cheating, I have never accept to pay that amount of money, is you are really a honest company, you should have to change this kind of cheating. I can imagine, how much money you took like this, and that's not fair. So, I hope a refund will be done for me.

Like others, I was charged with no notice, no "blue bubble" tried going through app to [email protected] and got a server error. I WANT MY $$ back ASAP. Customer experience is among the worst I've ever seen.

Signed up for a 6 month membership and was only active on the app for about a month of it. I was unaware that it would auto renew itself after 6 months. 3 days ago got a notification from PayPal that I paid Noom an additional $149 (never received any kind of receipt or notification from Noom) so I cancelled which only keeps it from charging me again in another 6 months. I emailed support for a refund and have not heard anything back from them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Started well but when I got pregnant the coach said they could no longer work with me and that my subscription would be repaid to me. That was March and I am still waiting in May! Unable to find any way of contacting Noom and my coach just says it’s nothing to do with her. Sooo frustrating.

Trying to cancel my subscription before the deadline and shockingly the blue conversation bubble and the Consierage options are no where to be found. In my search to find an actual customer service number ... again shocker no actual customer service number. What a scam !

I’m so disappointed. I was going to sign up and even gave my PayPal info but then I seen it was $129 and decided against. I did download the app to cancel right away, but when I tried to sign in it said I didn’t not have the right email. So then I emailed the support team and told them this happened and and I did not want my account charged. I received an email stating that they could not find my email either and to send them my paypal acct, this was after I received an email with a receipt for $129. Right away I tried contacting noom again and I just get emails saying they got my emails. It’s very frustrating and I would like a recund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],First and foremost, we are deeply sorry that your support inquiries were handled so poorly. They were not dealt with the amount of care they should havebeen, and for that we sincerely apologize.Our Support Team is receiving rather unexpected high ticket volume at this time and, as a...

result, support responses are becoming delayed.On behalf of Noom, this is not the support experience we strive to deliver, and we will do our best to make sure this doesn't occur in the future.We have contacted you directly with a special offer, if you wish to accept we will keep your subscription active, otherwise we will cancel your subscription asap. You were not charged at any time between signing up for the service and now.   Thank you, The Noom Team

Dear [redacted], Thank you for notifying us of this. We've reviewed your correspondence with our Support Team and confirmed a refund was issued to your account on June [redacted], 2017. Is  there anything else we can help you with? Let us know. Very best, The Noom Team

The first time we ever received an email from this customer was late March regarding issues she was experiencing signing in to the app. We have no record that this customer attempted to cancel her subscription, either through Support or through the coach she was assigned. The first email we got...

referencing needing to cancel was received today, after she was charged. We have since issued a refund in full and have notified the customer.

Hi [redacted], We're so sorry to hear about the trouble you experienced getting your subscription canceled. Your first request to cancel your subscription was submitted yesterday around midnight Eastern Time, and our Support Team was in touch with you the same day to help get this resolved. As...

they mentioned, we are unable to locate a second charge made to the card we have on file for your account. The only charge we are able to locate is the initial charge that went through in June of this year. If you're sure you were charged a second time by Noom, it is possible you have two active subscriptions. Please respond to our Support Team's email at your earliest convenience, they will be happy to help issue a refund if you no longer wish to continue using your Noom subscription! We apologize it wasn't clear that your subscription would renew. Looking forward to getting this worked out! Very best,The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], Thank you for letting us know about this. We're so sorry for the trouble you experienced trying to locate our contact information.Integrity is important to us and we work hard to ensure that if a customer requests to cancel within their 14-day trial, that they get canceled...

before their  charge date. Unfortunately, processing delays can cause an issue and sometimes users are charged even though they canceled before the end of their  trial. Please know that we always issue a full refund if there is a delay in processing a cancellation that was made before the end of a trial.  It looks like one of our Support Agents contacted you July [redacted] to let you know that you have been refunded in full. I apologize for the poor experience here.  Thanks for trying Noom and have a great rest of your week.  Very best, The Noom Team

Dear [redacted], Thank you for submitting your complaint. We're really sorry to hear that you had such a difficult time cancelling your subscription. It looks like you contacted us over the weekend which is why you experienced a response delay. Please note that our Support Team is...

available Monday through Friday, 9AM to 5PM. We see that one of our Support Agents has already been in touch -- it looks like she issued a refund and canceled the subscription, so you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team

We issued this customer a refund a few days after they requested one. We have record of this that I've attached to this complaint, including the date we issued a refund and the date she was charged. We suggest she contact her bank to find out why the credit hasn't been applied to her account.

We’re so sorry for the trouble this has caused and that you were forced to go through the hassle of changing your credit cards. You should have never been charged, it was a mistake on our end and we’re deeply sorry. Please know that our team worked as quickly as possible to rectify your problem once it was brought to our attention. Our team here operates on standard business hours, Monday - Friday 9AM to 5PM EST.It looks like Rachel E. Received an in-app message from you on Monday, June [redacted] at 9:26PM ET regarding canceling your account, and our Support Agent Vincent emailed you the following business morning, June [redacted] at 9:24AM ET confirming that your subscription was canceled and a refund was issued for the accidental charge. We’re aware that there’s a bigger problem here (trial customers getting charged after having requested to cancel) and we are working to resolve it. The phone number you referenced is managed by our Operations Team. We are also working with them to figure out a better system for making sure this is a viable line of communication for our customers. Again, our sincerest apologies.

Dear [redacted],Thank you for letting us know about this, we're so sorry for the trouble here. We investigated your case and it looks like you accidentally signed up for two subscriptions at the time of purchase. The subscription associated with your Noom account was canceled successfully, but the...

additional one remained active. Unfortunately, since the subscription wasn't associated with your account, your coach had no way of knowing it existed. We have cancelled and refunded the additional Noom subscription. Please allow 2-3 business days to see the refund credited to your account. If you need anything else in the future, please don't hesitate to reach us by emailing [redacted], that is the best way to contact us for help.Thanks and we're so sorry you were charged after having requested to cancel. We hope you enjoyed the program!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], We're so sorry to hear you were caught off guard by your subscription auto-renewing. We are actively working on ways to better notify customers when their subscription will auto-renew. We are also making sure that all coaches improve response time so that when they receive...

cancellation requests, they can process them immediately. The charge processed on 8/**/17 was refunded last night. Your subscription has been canceled and you will not incur any further charges from Noom unless you purchase a new subscription. Thank you for trying Noom and have a great rest of your week! The Noom Team