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Norcross Body Shop Reviews (943)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11857342, and find that this resolution is satisfactory to me.I still disagree with State Farm's rate increase policy, but I appreciate the thoughtful, specific and concise explanation that was recently sent to me by the underwriting department My remaining residual balance has been paid as well, Thanks! RC :^)

Initial Business Response / [redacted] (1000, 10, 2016/04/13) */ Re: Revdex.com Case Number: XXXXXXXX Name of Complainant: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 31, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on April 8, 2016, to address her concerns, and we have reached a satisfactory resolution Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Good afternoon,I speak to one of the agents at State FarmWas advise the policy will show coverage what was need was payment and I have send the payment for the coverageI will like to thank you for helping me with this mess [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID – a check has finally been mailed to me for the refund amount quoted by the representative at Sandy Lee's office in San Francisco, CAIt appears that the incorrect mailing address had been printed on the check all this timeDespite my continous distate for Sandy Lee and her team, as they are unprofessional, lack care for their client's well being, and are in desperate need of customer service training, the underwriting department handled my "complaint" swiftly and resolved the issue with a resolution that is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

March 13, 2018Dispute Resolution DepartmentNUniversity St.Peoria, IL 61615Case Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: March 5, 2018To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 5, 2018.While we cannot share specific details in this public response, the State Farm agent has contacted thecomplainant on March 13, to address his concerns, and we have reached a satisfactory resolution.Sincerely,Auto OperationsState Farm Insurance Companies

December 28, Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, While we cannot share specific details in this public response, our underwriting department contacted the customer on December 19, 2016, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services Underwriting Department State Farm Insurance Companies

I am rejecting this response because: I received a call from the prior agent and he was rude and unwilling to assist with their error in giving me incorrect information...aka telling a lieHe even started to raise his voice and I told him there was no need and he stated the conversation was overI have proof of their lie...but they refuse to correct the issueAttached is the email with them stating my rate would drop in December of last year...which he said he couldn't view

November 28, 2017Revdex.com [redacted] ***Re: Revdex.com Case ID #: [redacted] Complainant: [redacted] To Whom It May Concern:Thank you for the additional opportunity to review Mr [redacted] ’s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile Insurance Company isunable to respond directly to your inquiry due to privacy and confidentiality rights that are present withhealth insurance products.Please be assured we have responded directly to Mr [redacted] Please allow for adequate mail time for himto receive our responseHe is welcome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance Company

Initial Business Response / [redacted] (1000, 5, 2015/11/01) */ Providing Insurance and Financial Services Home Office, Bloomington, IL October 30, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 23, While we cannot share specific details in this public response, our underwriting department will contact the complainant to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution Sincerely, Underwriting Department State Farm Insurance Companies Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO! I do not accept because the minute the Revdex.com remove themselves from my complaint State Farm will do nothing

December 28, 2017Revdex.comHeart of Illinois Revdex.comNUniversityPeoira, IL 61615Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 27, While we cannot share specific details in this public response, our servicing agent has contacted the customer and is working to resolve the concerns raised in his inquiry to you.Best regards,Underwriting ServiceState farm Insurance Companies

March 2, 2018Revdex.comHarrisonPeoria, IL 61602Re: Revdex.com Case Number [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 26th, Whilewe cannot share specific details in this public response, our claim leadership departmentcontacted the complainant on March 1st, 2018, to address her concerns, and we have reached asatisfactory resolution.Sincerely,Claim DepartmentPhone: 855-341-8184State Farm Mutual Automobile Insurance Company

I am rejecting this response because: State Farm failed to solve the issue, a State Farm rep called me once last week And said he'd call me back once he get a hold of the agent Bryson HillBryson Hill is very hard to reach because he's so unprofessional I assured him he'd have a very hard time contacting him just like my father and he was his customerI will keep rejecting their complaints til this issue is solve and Bryson Hill stops sending me bills and emailing me

Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, While we cannot share specific details in this public response, our auto operations division has been in contact with the complainantThe concerns have been addressed directly with the complainantSincerely, Auto Operations State Farm Insurance Companies

RE: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, While we are unable to share specific details in this public response, please be assured we are responding to our insured separately to address her concerns Sincerely, Auto Underwriting Department State Farm Insurance Companies

RE: Complaint Case # [redacted] Case Opened: 09/29/2017To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 09, 2017.While we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address her concerns.Sincerely,Auto OperationsState Farm Insurance Companies

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 4, While we cannot share specific details in this public response, our claims department contacted the complainant on April 4, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, State Farm Weather and Catastrophe Claims Phone: [redacted] State Farm Fire and Casualty Company

December 20, Revdex.com Harrison Peoria, IL RE: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 28, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared ServicesState Farm Insurance Companies

January 22, State Farm Insurance Executive Customer Service [redacted] Bloomington, IL Revdex.com Attn: Dispute Resolution Department NUniversity Street Peoria, IL Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 17,While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on January 18, to address her concerns, and we have reached a resolutionSincerely, Underwriting Department State Farm Insurance Companies

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 25, While we cannot share specific details in this public response, our underwriting department has been in contact with the complainant on April 26, to address her concerns, and we have provided the complainant with an explanation concerning the premium on her Homeowner policySincerely, Fire Underwriting State Farm Insurance Companies

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