September 8, State Farm Insurance Companies Revdex.com Heart of Illinois Revdex.com Attn: Dispute Resolution Dept [redacted] Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 06, While we cannot share specific details in this public response, our underwriting department has reached out to the customer in an attempt to resolve this matterSincerely, Auto Underwriting Department State Farm Insurance Companies
April 18, Revdex.com N University Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 10, The complainant requested calls to stop at his designated cell number for an auto quote After further research, the complainant’s cell number was tied to a lead under another consumer name ( [redacted] for an auto quote request on March The State Farm agent received the lead from a third party internet lead provider – EverquoteThe agent purchased the lead information in good faith from EverquoteSince Everquote provided the lead to the agent, only Everquote can research and respond as to the source of the information provided in that quote requestIf additional source information is needed, the consumer should be directed to contact Everquote at: Broadway, Cambridge, MA 02139, 855-522-The Everquote Lead ID is 23300236-L-95399219--- this number is needed for EverQuote to researchThe complainant also requested calls stop on his roommates cell number, but did not provide the roommates nameAfter researching, the second phone number (roommate) was associated with consumer, [redacted] at a [redacted] , New London address when he came through with a quote request a few years agoSince the name and address on the lead prior matched the latest quote request from EverQuote, our system associated the second phone number to the prospect record that was created for the agentIt is not possible for us to know why the name and address on the prospect record does not match that of the complainant in his complaint filingOnly EverQuote can speak to the information they obtained and sold to the State Farm agentWe hope this is a satisfactory resolution and this issue can be closedSincerely, State Farm Marketing Department
February 15, Revdex.com N University Peoria, IL Re: Revdex.com Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 12, While we cannot share specific details in this public response, our Associate in the Claims Department contacted the complainant on February 11th to address her concernsThe issue is resolved and we have provided a satisfactory explanation to the complainant regarding the claim processSincerely, State Farm Mutual Insurance Company Claims Department, Express 610-361-
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 7/19/While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 7/19/to address her concerns and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
RE: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, State Farm has responded to concerns presented by Erica Larkins on September 29, 2017, October 23, 2017, and November 2, via postal mail and our position is firmWe will review and consider any new information if presentedSincerely, Executive Customer Service State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ August 28, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 18, While we cannot share specific details in this public response, State Farm was contacted by the complainant also on August 18, 2015,to address her concerns, and we have reached a satisfactory resolutionWe were able to process an automatic credit transfer directly into her financial institution Sincerely, State Farm Payment Plan State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Providing Insurance and Financial Services Home Office, Bloomington, IL December 28, Revdex.com Harrison Peoria, IL Re: Complaint Case: XXXXXXXX Complainant: [redacted] *** Dear Sir/ Madam: This is in response to the inquiry regarding the above referenced insured’s State Farm Automobile policyWe have been in contact with the insured regarding the concerns that were expressed in the complaintWe will be working with the insured to make sure all concerns are addressed and corrected We trust that the information provided with satisfy your inquiry into this matterIf you need any further information, please contact Auto Underwriter [redacted] at 770-379- Sincerely, [redacted] CPCU, CLU, FLMI Auto Underwriter Team Manager State Farm Insurance Company
Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 10, While we cannot share specific details in this public response, our underwriting department contacted the complainant on May 12, 2017, to address the concerns, and we have reached a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I spoke with [redacted] at the [redacted] *** State Farm location and was told my discount would be put back on and my account should be back to by October 2017.Sincerely [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/10/17) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 10-10-While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on October 2016, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 14, While we cannot share specific details in this public response, we have reached a satisfactory resolution Sincerely, SFPP Department State Farm Insurance
Revdex.com Serving Central Illinois Heart of Illinois Revdex.com N University Peoria, Il Re: Revdex.com Complaint ID # Dispute Resolution Department, Thank you for the opportunity to respond to the complaint of Mr [redacted] V***We spoke to Mr [redacted] on February 15, and discussed his concernsWe are working with Mr [redacted] to provide the information he needs to resolve this matterIf you have any additional questions you may contact Claim Team Manager, Carrie [redacted] at [redacted] Sincerely, Michael [redacted] LDA Claims Section Manager State Farm Fire Casualty Company
Initial Business Response / [redacted] (1000, 5, 2016/09/09) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our claim department contacted the complainant on August 30, 2016, to address his concerns, and we have reached a satisfactory resolution Sincerely, State Farm Claims Department Phone: XXX-XXX-XXXX State Farm Mutual Automobile Insurance Company
Initial Business Response / [redacted] (1000, 5, 2016/07/21) */ Good morning, please find our response for File XXXXXXXXThe concerns have been addressed by our Marketing team Thanks! Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is fine as it only addresses my concern; however, what about any other individual or household that wishes to not receive unsolicited advertising from this organization? How is this being addressed? This should be a PUBLIC response, not a private one Final Consumer Response / [redacted] (2000, 8, 2016/07/25) */
March 26, 2018Revdex.comNUniversityPeoira, IL 61615Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 20, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment contacted the servicing Agent for the policy on March 22, 2018, and asatisfactory explanation was provided.Sincerely,Underwriting ServicesState Farm Insurance Companies
September 27, Revdex.com N University Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory reolutionSincerely, State Farm Payment Plan Department Phone 888-311-State Farm Fire and Casualty Co
September 8, State Farm Insurance Companies Revdex.com Heart of Illinois Revdex.com Attn: Dispute Resolution Dept [redacted] Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 06, While we cannot share specific details in this public response, our underwriting department has reached out to the customer in an attempt to resolve this matterSincerely, Auto Underwriting Department State Farm Insurance Companies
April 18, Revdex.com N University Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 10, The complainant requested calls to stop at his designated cell number for an auto quote After further research, the complainant’s cell number was tied to a lead under another consumer name ( [redacted] for an auto quote request on March The State Farm agent received the lead from a third party internet lead provider – EverquoteThe agent purchased the lead information in good faith from EverquoteSince Everquote provided the lead to the agent, only Everquote can research and respond as to the source of the information provided in that quote requestIf additional source information is needed, the consumer should be directed to contact Everquote at: Broadway, Cambridge, MA 02139, 855-522-The Everquote Lead ID is 23300236-L-95399219--- this number is needed for EverQuote to researchThe complainant also requested calls stop on his roommates cell number, but did not provide the roommates nameAfter researching, the second phone number (roommate) was associated with consumer, [redacted] at a [redacted] , New London address when he came through with a quote request a few years agoSince the name and address on the lead prior matched the latest quote request from EverQuote, our system associated the second phone number to the prospect record that was created for the agentIt is not possible for us to know why the name and address on the prospect record does not match that of the complainant in his complaint filingOnly EverQuote can speak to the information they obtained and sold to the State Farm agentWe hope this is a satisfactory resolution and this issue can be closedSincerely, State Farm Marketing Department
February 15, Revdex.com N University Peoria, IL Re: Revdex.com Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 12, While we cannot share specific details in this public response, our Associate in the Claims Department contacted the complainant on February 11th to address her concernsThe issue is resolved and we have provided a satisfactory explanation to the complainant regarding the claim processSincerely, State Farm Mutual Insurance Company Claims Department, Express 610-361-
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 7/19/While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 7/19/to address her concerns and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
RE: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, State Farm has responded to concerns presented by Erica Larkins on September 29, 2017, October 23, 2017, and November 2, via postal mail and our position is firmWe will review and consider any new information if presentedSincerely, Executive Customer Service State Farm Insurance Companies
Attached is the response for complaint [redacted] on behalf of [redacted] [redacted]
I am rejecting this response because: This is not trueI have had no contact with State Farm regarding this matter
Attached is the response for complaint
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ August 28, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 18, While we cannot share specific details in this public response, State Farm was contacted by the complainant also on August 18, 2015,to address her concerns, and we have reached a satisfactory resolutionWe were able to process an automatic credit transfer directly into her financial institution Sincerely, State Farm Payment Plan State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Providing Insurance and Financial Services Home Office, Bloomington, IL December 28, Revdex.com Harrison Peoria, IL Re: Complaint Case: XXXXXXXX Complainant: [redacted] *** Dear Sir/ Madam: This is in response to the inquiry regarding the above referenced insured’s State Farm Automobile policyWe have been in contact with the insured regarding the concerns that were expressed in the complaintWe will be working with the insured to make sure all concerns are addressed and corrected We trust that the information provided with satisfy your inquiry into this matterIf you need any further information, please contact Auto Underwriter [redacted] at 770-379- Sincerely, [redacted] CPCU, CLU, FLMI Auto Underwriter Team Manager State Farm Insurance Company
Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 10, While we cannot share specific details in this public response, our underwriting department contacted the complainant on May 12, 2017, to address the concerns, and we have reached a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I spoke with [redacted] at the [redacted] *** State Farm location and was told my discount would be put back on and my account should be back to by October 2017.Sincerely [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/10/17) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 10-10-While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on October 2016, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 14, While we cannot share specific details in this public response, we have reached a satisfactory resolution Sincerely, SFPP Department State Farm Insurance
Revdex.com Serving Central Illinois Heart of Illinois Revdex.com N University Peoria, Il Re: Revdex.com Complaint ID # Dispute Resolution Department, Thank you for the opportunity to respond to the complaint of Mr [redacted] V***We spoke to Mr [redacted] on February 15, and discussed his concernsWe are working with Mr [redacted] to provide the information he needs to resolve this matterIf you have any additional questions you may contact Claim Team Manager, Carrie [redacted] at [redacted] Sincerely, Michael [redacted] LDA Claims Section Manager State Farm Fire Casualty Company
Initial Business Response / [redacted] (1000, 5, 2016/09/09) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our claim department contacted the complainant on August 30, 2016, to address his concerns, and we have reached a satisfactory resolution Sincerely, State Farm Claims Department Phone: XXX-XXX-XXXX State Farm Mutual Automobile Insurance Company
I am rejecting this response because I have not received any communication from business regarding the issueSo not satisfactory
Initial Business Response / [redacted] (1000, 5, 2016/07/21) */ Good morning, please find our response for File XXXXXXXXThe concerns have been addressed by our Marketing team Thanks! Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is fine as it only addresses my concern; however, what about any other individual or household that wishes to not receive unsolicited advertising from this organization? How is this being addressed? This should be a PUBLIC response, not a private one Final Consumer Response / [redacted] (2000, 8, 2016/07/25) */
March 26, 2018Revdex.comNUniversityPeoira, IL 61615Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 20, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment contacted the servicing Agent for the policy on March 22, 2018, and asatisfactory explanation was provided.Sincerely,Underwriting ServicesState Farm Insurance Companies
September 27, Revdex.com N University Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory reolutionSincerely, State Farm Payment Plan Department Phone 888-311-State Farm Fire and Casualty Co