January 26, Revdex.com NUniversity Peoira, IL Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 22, While we cannot share specific details in this public response, our servicing agent contacted the complainant on January 24, to address her concernsWe are confident that a resolution to this matter will be reached very soonSincerely, Underwriting Services State Farm Insurance Companies
January 17, Revdex.com DISPUTE RESOLUTION DEPARTMENT N UNIVERSITY ST PEORIA, IL RE: Complaint: [redacted] Complainant: [redacted] Our Claim: [redacted] Our Insured: [redacted] Date of Loss: October 17, Dear Dispute Resolution Department: Thank you for sharing M [redacted] **’s concernsI asked Team Manager [redacted] to review and he provided the following information regarding the claimMr [redacted] spoke with M [redacted] on Tuesday, January 16, M [redacted] was concerned with our request to obtain her social security number before settling her bodily injury claim and wanted to know why State Farm would need her social security number for a bodily injury claimMr [redacted] explained Section of the Medicare and SCHIP Extension Act (MMSEA) of created additional notice requirements under the Medicare Secondary Payor (MSP) provisions of U.S.C.SThe act requires an insurer to: • Determine whether a person making a claim is entitled to Medicare benefits on any basis• Submit information about the entitled person to the Centers for Medicare and Medicaid Services (CMS)One method for us to determine an individual’s Medicare entitlement is through a query, called a “Ping”The Ping compares, information submitted to the Social Security Administration database to identify whether an injured person is entitled to Medicare benefitsThe Ping requires five data elements for the injured person: • Social Security Number (SSN) • First Name • Last Name • Date of Birth (DOB) • Gender Mr [redacted] ensured M [redacted] that State Farm makes every reasonable attempt to protect her personal informationThe claim specialist asking for her social security number only did so to fulfill our obligations to the Medicare and SCHIP Extension ActOn January 11, 2018, the claim specialist was able to obtain M [redacted] **’s Social Security Number through an approved vendor which allowed us to issue her settlement draft that same dayI appreciated the opportunity to respond to M [redacted] **’s concernsShould you have any further questions regarding the handling of M [redacted] **’s claim, please contact Team Manager [redacted] at 678-443-Sincerely, [redacted] Injury Section Manager State Farm Mutual Automobile Insurance Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12121658, and find that this resolution is satisfactory to me
December 15, Revdex.com NUniversity Peoria, IL RE: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, While we cannot share specific details in this public response, our agency team member has communicated with the customer today to explain that the documentation received is insufficient and to inform him of the proof of residence documentation required to remove the driver from the household recordThank you for your inquiry and for allowing us to address this issueSincerely, Underwriting Services State Farm Insurance Companies
Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 18, While we cannot share specific details in this public response, our servicing agent spoke to the complainant on March 16, 2018, to address her concernsThe complainant was advised that her title company has the funds that were to be paid toward her premium, and to contact her title company regarding a refundSincerely, Underwriting Services State Farm Insurance Companies
September 7, Revdex.com Harrison Peoria, IL Re: Name of Complainant: WStoddard Case # To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 9/1/While we cannot share specific details in this public response, a member of our Agency Department reached out to the complainant via mail to resolve issueSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Revdex.com N University Peoria, IL Re: Revdex.com ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, While we cannot share specific details in this public response, our Underwriting department contacted the complainant on March 16, to address their concerns, and we have reached a satisfactory resolutionSincerely, Personal Lines Underwriting Department State Farm Fire and Casualty Insurance Company
I am rejecting this response because: As much as I would like to accept the business response it is not possible to do soIf I did they would once again bury the claim like they did beforeAnd this isn’t gonna happenI would like the leak to be fixedI was NOT leaking before the accident and it now isWear on seals is not a valid answer because even if they were worn they wear sealing fine before the accident and now they are notI want this repairedAlso the stabilizer bar under the vehicle got shifted over or damaged in the accident that state farm is denying wasn’t claim relatedFirst off the stabilizer bar is to keep the vehicle stableThere is no possible way that it can be shifted or damaged by itself without the help of impactI would like this claim to be handled by someone else instead of Denise Chandler80% of the stuff she has told me and my father has been pure lies8/she says she will call me back on 8/and never didShe called me and my father on 9/and stated she would call us back and to this date 9/we haven’t received any phone callsThe letter that she dated 9/was also filled with pure liesI have also tried getting a copy of the alignment report that was done when my vehicle when it was repaired and State Farms select body shop has yet to provide it with me I connected them at the end of july and in September and nothingI want my vehicle to be repaired, the alignment report and a cash settlement to close the claim and the case with both the state and Revdex.comThis claim has now been active since and an issue for month I was a remedy for the problems
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 25, While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 27, 2017, to address his/her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated July 7, While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 6, 2017, to address her concerns, and we have reached a satisfactory.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies
I am rejecting this response because: I have not be contacted by anyone at State Farm nor do I have any missed calls or messages from them as well I have attached a copy of the original email stating my rates would go down...but I am unable to attach a second document where I am told by my new agent "I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email attachment, is not correctThey are correct in saying accidents/violations hold accountability for three yearsBut, good driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach the three year markThe discount gets added once the policy is three years oldAs long as the policy stay’s accident free for three years, you’ll see a AFD-added to your policy at the policies three year anniversary."
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, While we cannot share specific details in this public response, our State Farm Payment Plan department is attempting to contact the customer to reach a satisfactory resolutionSincerely, State Farm Underwriting Department State Farm Insurance Companies
RE: Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his concerns.Sincerely,Auto Underwriting DepartmentState Farm Insurance Companies
May 11, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 30, While we cannot share specific details in this public response, our Fire Claims Department contacted the complainant on May 11, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Fire Weather & Cat - In OfficeWCCS Stewardship 1-844-529-State Farm Fire Company
September 20, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, While we cannot share specific details in this public response, our SFPP department contacted the complainant on month xx, year, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
September 29, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 29, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance
February 2, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 26, While we cannot share specific details in this public response, our underwriting department contacted the complainant on January 31, 2018, to address the concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Services State Farm Insurance Companies
January 26, Revdex.com NUniversity Peoira, IL Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 22, While we cannot share specific details in this public response, our servicing agent contacted the complainant on January 24, to address her concernsWe are confident that a resolution to this matter will be reached very soonSincerely, Underwriting Services State Farm Insurance Companies
January 17, Revdex.com DISPUTE RESOLUTION DEPARTMENT N UNIVERSITY ST PEORIA, IL RE: Complaint: [redacted] Complainant: [redacted] Our Claim: [redacted] Our Insured: [redacted] Date of Loss: October 17, Dear Dispute Resolution Department: Thank you for sharing M [redacted] **’s concernsI asked Team Manager [redacted] to review and he provided the following information regarding the claimMr [redacted] spoke with M [redacted] on Tuesday, January 16, M [redacted] was concerned with our request to obtain her social security number before settling her bodily injury claim and wanted to know why State Farm would need her social security number for a bodily injury claimMr [redacted] explained Section of the Medicare and SCHIP Extension Act (MMSEA) of created additional notice requirements under the Medicare Secondary Payor (MSP) provisions of U.S.C.SThe act requires an insurer to: • Determine whether a person making a claim is entitled to Medicare benefits on any basis• Submit information about the entitled person to the Centers for Medicare and Medicaid Services (CMS)One method for us to determine an individual’s Medicare entitlement is through a query, called a “Ping”The Ping compares, information submitted to the Social Security Administration database to identify whether an injured person is entitled to Medicare benefitsThe Ping requires five data elements for the injured person: • Social Security Number (SSN) • First Name • Last Name • Date of Birth (DOB) • Gender Mr [redacted] ensured M [redacted] that State Farm makes every reasonable attempt to protect her personal informationThe claim specialist asking for her social security number only did so to fulfill our obligations to the Medicare and SCHIP Extension ActOn January 11, 2018, the claim specialist was able to obtain M [redacted] **’s Social Security Number through an approved vendor which allowed us to issue her settlement draft that same dayI appreciated the opportunity to respond to M [redacted] **’s concernsShould you have any further questions regarding the handling of M [redacted] **’s claim, please contact Team Manager [redacted] at 678-443-Sincerely, [redacted] Injury Section Manager State Farm Mutual Automobile Insurance Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12121658, and find that this resolution is satisfactory to me
December 15, Revdex.com NUniversity Peoria, IL RE: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, While we cannot share specific details in this public response, our agency team member has communicated with the customer today to explain that the documentation received is insufficient and to inform him of the proof of residence documentation required to remove the driver from the household recordThank you for your inquiry and for allowing us to address this issueSincerely, Underwriting Services State Farm Insurance Companies
Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 18, While we cannot share specific details in this public response, our servicing agent spoke to the complainant on March 16, 2018, to address her concernsThe complainant was advised that her title company has the funds that were to be paid toward her premium, and to contact her title company regarding a refundSincerely, Underwriting Services State Farm Insurance Companies
September 7, Revdex.com Harrison Peoria, IL Re: Name of Complainant: WStoddard Case # To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 9/1/While we cannot share specific details in this public response, a member of our Agency Department reached out to the complainant via mail to resolve issueSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Revdex.com N University Peoria, IL Re: Revdex.com ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, While we cannot share specific details in this public response, our Underwriting department contacted the complainant on March 16, to address their concerns, and we have reached a satisfactory resolutionSincerely, Personal Lines Underwriting Department State Farm Fire and Casualty Insurance Company
Attached is the response for Revdex.com File Number regarding Katherine Burke
I am rejecting this response because: I have not received anything in the mail or a voicemail acknowledging they are trying to call
I am rejecting this response because: As much as I would like to accept the business response it is not possible to do soIf I did they would once again bury the claim like they did beforeAnd this isn’t gonna happenI would like the leak to be fixedI was NOT leaking before the accident and it now isWear on seals is not a valid answer because even if they were worn they wear sealing fine before the accident and now they are notI want this repairedAlso the stabilizer bar under the vehicle got shifted over or damaged in the accident that state farm is denying wasn’t claim relatedFirst off the stabilizer bar is to keep the vehicle stableThere is no possible way that it can be shifted or damaged by itself without the help of impactI would like this claim to be handled by someone else instead of Denise Chandler80% of the stuff she has told me and my father has been pure lies8/she says she will call me back on 8/and never didShe called me and my father on 9/and stated she would call us back and to this date 9/we haven’t received any phone callsThe letter that she dated 9/was also filled with pure liesI have also tried getting a copy of the alignment report that was done when my vehicle when it was repaired and State Farms select body shop has yet to provide it with me I connected them at the end of july and in September and nothingI want my vehicle to be repaired, the alignment report and a cash settlement to close the claim and the case with both the state and Revdex.comThis claim has now been active since and an issue for month I was a remedy for the problems
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 25, While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 27, 2017, to address his/her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated July 7, While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 6, 2017, to address her concerns, and we have reached a satisfactory.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies
I am rejecting this response because: I have not be contacted by anyone at State Farm nor do I have any missed calls or messages from them as well I have attached a copy of the original email stating my rates would go down...but I am unable to attach a second document where I am told by my new agent "I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email attachment, is not correctThey are correct in saying accidents/violations hold accountability for three yearsBut, good driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach the three year markThe discount gets added once the policy is three years oldAs long as the policy stay’s accident free for three years, you’ll see a AFD-added to your policy at the policies three year anniversary."
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, While we cannot share specific details in this public response, our State Farm Payment Plan department is attempting to contact the customer to reach a satisfactory resolutionSincerely, State Farm Underwriting Department State Farm Insurance Companies
RE: Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his concerns.Sincerely,Auto Underwriting DepartmentState Farm Insurance Companies
May 11, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 30, While we cannot share specific details in this public response, our Fire Claims Department contacted the complainant on May 11, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Fire Weather & Cat - In OfficeWCCS Stewardship 1-844-529-State Farm Fire Company
September 20, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, While we cannot share specific details in this public response, our SFPP department contacted the complainant on month xx, year, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
September 29, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 29, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance
February 2, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 26, While we cannot share specific details in this public response, our underwriting department contacted the complainant on January 31, 2018, to address the concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Services State Farm Insurance Companies