I am rejecting this response because: At first I was offered an electronic refund $on July 25th via telephone when I spoke with [redacted] ,then [redacted] called July 26th and stated that the previous offer was retracted and a mail refund was instituted I don't trust anyone at State farm until I actually receive and cash my refund that State Farm drafted out of my account due to their agent mistake or incompetenceState farm has offered a lot of promises but are yet to deliver on any of themPS I am attaching the document that the statefarm agent denied sending to my new insurance on the day I called to cancel with statefarm
September 21, Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 14, While we cannot share specific details in this public response, our Underwriting department sent a written response to the customer on September 7, and also spoke with the customer on September 12, 2017, in an effort to address her concernsSincerely, Underwriting Department State Farm Insurance Companies C: Noreen Lawlor, 03-
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ September 24, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 24, 2015, to address his/her concerns, and we have reached a satisfactory resolution Sincerely, State Farm Payment Plan X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated Feb 1, While we cannot share specific details in this public response, our claim department contacted the complainant on February 8, 2016, to address his concerns, and we have reached [redacted] satisfactory resolution Sincerely, Property and Casualty Claims State Farm Mutual Automobile Insurance Company Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I am not satisfied yes they did contact me, however no resolution was made
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 20, While we cannot share specific details in this public response, our SFPP department contacted the complainant on October 24, and October 25, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
I am rejecting this response because: none of it is true There was no agreement or even a follow up The person that called and told me that she had called before and apologized But she didn't She said a supervisor would contact me All I got was this email from Carey Tanaka, my agent, stating to take my business elsewhere See attached A supervisor never called I never got an apology I still do not know why they called at AM
September 28, Revdex.com N University StPeoria, IL Attn: Revdex.com Dispute Resolution Department RE: Complaint Case #: To whom it may concern: Thank you for the opportunity to reply to your correspondence dated September 25, While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 28, to address her concerns and we have reached a satisfactory resolutionSincerely, Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company
Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ July 21, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 15, While we cannot share specific details in this public response, our State Farm Agency contacted the customer on July 14, 2016,to address hisconcerns, and we will continue to work with the customer to reach a satisfactory resolution Sincerely, Auto Insurance Underwriting Department State Farm Insurance Companies
To Whom It May Concern:Thank you for notifying State Farm regarding Ms [redacted] ’s concerns.As the Revdex.com is a third party, State Farm Life Insurance Company is unable to responddirectly to your inquiry due to privacy and confidentiality rights that are present with life insurance products.Please be assured we have responded directly to Ms [redacted] She is welcome to share our response withyou if she so desires.Sincerely,State Farm Life Insurance Company
April 14, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, While we cannot share specific details in this public response, our SFPP department contacted the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, SFPP department Phone: (888)311-
Final Consumer Response / [redacted] (2000, 6, 2016/03/08) */ The issue was resolved by Jamie at State Farm BankThank you and please cancel the complaint
Initial Business Response / [redacted] (1000, 5, 2016/05/05) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, While we cannot share specific details in this public response, our SFPP department contacted the complainant on May 3rd and 4th, to address her concerns, and we were forced to leave voice messagesWe sent him [redacted] contact letter advising to give us [redacted] call in hopes in resolving this matterWe will continue to work with the complainant to reach [redacted] satisfactory resolution Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was sent a letter to contact the SFPP Department and speak with [redacted] ***All she did was repeat what they initially sent me in letter, "they would not pay the dollars in DMV fees." Because of the lack of communication by the [redacted] office, I am being penalized and forced to pay fees that happened because my State Farm rep had no answers to my questions and were incompetent in carrying forth State Farm policiesI will never recommend State Farm to anyone, they are not [redacted] "good neighbor." It is very sad that now the SFPP department can call me regarding things with my account, but when this whole ordeal transpired they wouldn't give me the time or dayThey are horrible at doing business and need to tae a hard look at who they entrust to carry the State Farm name on their sign, because if they have several offices like the [redacted] office in [redacted] , [redacted] their business wont last
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-to address her concerns, and we have reached a satisfactory resolutionSincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-State Farm Mutual Automobile Insurance Company
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 7, While we cannot share specific details in this public response, our Claims Department attempted contact with the complainant on December and December 12, to address her concerns and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, [redacted] ***, CPCU, CLU Claims Manager – P&C
Initial Business Response / [redacted] (1000, 5, 2016/01/16) */ Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 8, While we cannot share the specific details in this public response, our Underwriting Department has taken the corrective action to resolve this issueAdditionally, we have notified Ms [redacted] of our action via letterWe believe the action we have taken is appropriatePlease let us know if anything further is needed to close this inquiry Sincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: State farm never contacted me on August 2, Further more I never got the promised refund as per [redacted] who I last spoke to last week as per your previous recordsAnother misinformation by statefarm
I am rejecting this response because:someone from State Farm called to let me know that their subcontractors that took the call had messed up and that someone from that office would be contacting me with their apology and refundLater that day their subcontractor did contact me to let me know that they were sorry for the inconvenience that I had received but that it was State Farm’s policy’s that they were followingIt has been a game of he said she said pointing blame at the other companies yet no one is taking responsibility for the mess upI have however received apologies from both companies about the inconvenience I had received and a promise of a refund but so far all I’ve got is phone calls with finger pointing at the other company with no action
March 30, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, While we cannot share specific details in this public response, our underwriting department has responded to the customer in writing on March 30, to address her concernsSincerely, Underwriting Department State Farm Insurance Companies C: Jay Bergmeier, 27-
January 11, State Farm Insurance Executive Customer Service P.OBox Bloomington, IL 61702Revdex.com Attn: Dispute Resolution Department N University Peoria, IL Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 8, While we cannot share specific details in this public response, our underwriting department contacted the complainant on January 10, 2018, to address their concernsSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 24, While we cannot share specific details in this public response, our underwriting department contacted the complainant on August 24, 2017, to address his concernsSincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: At first I was offered an electronic refund $on July 25th via telephone when I spoke with [redacted] ,then [redacted] called July 26th and stated that the previous offer was retracted and a mail refund was instituted I don't trust anyone at State farm until I actually receive and cash my refund that State Farm drafted out of my account due to their agent mistake or incompetenceState farm has offered a lot of promises but are yet to deliver on any of themPS I am attaching the document that the statefarm agent denied sending to my new insurance on the day I called to cancel with statefarm
September 21, Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 14, While we cannot share specific details in this public response, our Underwriting department sent a written response to the customer on September 7, and also spoke with the customer on September 12, 2017, in an effort to address her concernsSincerely, Underwriting Department State Farm Insurance Companies C: Noreen Lawlor, 03-
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ September 24, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 24, 2015, to address his/her concerns, and we have reached a satisfactory resolution Sincerely, State Farm Payment Plan X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated Feb 1, While we cannot share specific details in this public response, our claim department contacted the complainant on February 8, 2016, to address his concerns, and we have reached [redacted] satisfactory resolution Sincerely, Property and Casualty Claims State Farm Mutual Automobile Insurance Company Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I am not satisfied yes they did contact me, however no resolution was made
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 20, While we cannot share specific details in this public response, our SFPP department contacted the complainant on October 24, and October 25, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
I am rejecting this response because: none of it is true There was no agreement or even a follow up The person that called and told me that she had called before and apologized But she didn't She said a supervisor would contact me All I got was this email from Carey Tanaka, my agent, stating to take my business elsewhere See attached A supervisor never called I never got an apology I still do not know why they called at AM
September 28, Revdex.com N University StPeoria, IL Attn: Revdex.com Dispute Resolution Department RE: Complaint Case #: To whom it may concern: Thank you for the opportunity to reply to your correspondence dated September 25, While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 28, to address her concerns and we have reached a satisfactory resolutionSincerely, Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company
Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ July 21, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 15, While we cannot share specific details in this public response, our State Farm Agency contacted the customer on July 14, 2016,to address hisconcerns, and we will continue to work with the customer to reach a satisfactory resolution Sincerely, Auto Insurance Underwriting Department State Farm Insurance Companies
To Whom It May Concern:Thank you for notifying State Farm regarding Ms [redacted] ’s concerns.As the Revdex.com is a third party, State Farm Life Insurance Company is unable to responddirectly to your inquiry due to privacy and confidentiality rights that are present with life insurance products.Please be assured we have responded directly to Ms [redacted] She is welcome to share our response withyou if she so desires.Sincerely,State Farm Life Insurance Company
April 14, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, While we cannot share specific details in this public response, our SFPP department contacted the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, SFPP department Phone: (888)311-
Final Consumer Response / [redacted] (2000, 6, 2016/03/08) */ The issue was resolved by Jamie at State Farm BankThank you and please cancel the complaint
Initial Business Response / [redacted] (1000, 5, 2016/05/05) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, While we cannot share specific details in this public response, our SFPP department contacted the complainant on May 3rd and 4th, to address her concerns, and we were forced to leave voice messagesWe sent him [redacted] contact letter advising to give us [redacted] call in hopes in resolving this matterWe will continue to work with the complainant to reach [redacted] satisfactory resolution Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was sent a letter to contact the SFPP Department and speak with [redacted] ***All she did was repeat what they initially sent me in letter, "they would not pay the dollars in DMV fees." Because of the lack of communication by the [redacted] office, I am being penalized and forced to pay fees that happened because my State Farm rep had no answers to my questions and were incompetent in carrying forth State Farm policiesI will never recommend State Farm to anyone, they are not [redacted] "good neighbor." It is very sad that now the SFPP department can call me regarding things with my account, but when this whole ordeal transpired they wouldn't give me the time or dayThey are horrible at doing business and need to tae a hard look at who they entrust to carry the State Farm name on their sign, because if they have several offices like the [redacted] office in [redacted] , [redacted] their business wont last
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-to address her concerns, and we have reached a satisfactory resolutionSincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-State Farm Mutual Automobile Insurance Company
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 7, While we cannot share specific details in this public response, our Claims Department attempted contact with the complainant on December and December 12, to address her concerns and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, [redacted] ***, CPCU, CLU Claims Manager – P&C
Initial Business Response / [redacted] (1000, 5, 2016/01/16) */ Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 8, While we cannot share the specific details in this public response, our Underwriting Department has taken the corrective action to resolve this issueAdditionally, we have notified Ms [redacted] of our action via letterWe believe the action we have taken is appropriatePlease let us know if anything further is needed to close this inquiry Sincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: State farm never contacted me on August 2, Further more I never got the promised refund as per [redacted] who I last spoke to last week as per your previous recordsAnother misinformation by statefarm
I am rejecting this response because:someone from State Farm called to let me know that their subcontractors that took the call had messed up and that someone from that office would be contacting me with their apology and refundLater that day their subcontractor did contact me to let me know that they were sorry for the inconvenience that I had received but that it was State Farm’s policy’s that they were followingIt has been a game of he said she said pointing blame at the other companies yet no one is taking responsibility for the mess upI have however received apologies from both companies about the inconvenience I had received and a promise of a refund but so far all I’ve got is phone calls with finger pointing at the other company with no action
March 30, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, While we cannot share specific details in this public response, our underwriting department has responded to the customer in writing on March 30, to address her concernsSincerely, Underwriting Department State Farm Insurance Companies C: Jay Bergmeier, 27-
January 11, State Farm Insurance Executive Customer Service P.OBox Bloomington, IL 61702Revdex.com Attn: Dispute Resolution Department N University Peoria, IL Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 8, While we cannot share specific details in this public response, our underwriting department contacted the complainant on January 10, 2018, to address their concernsSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 24, While we cannot share specific details in this public response, our underwriting department contacted the complainant on August 24, 2017, to address his concernsSincerely, Auto Underwriting Department State Farm Insurance Companies