May 21, State Farm Insurance Companies P.OBox Bloomington, IL 61702-Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 14, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on May 17, and May 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan (888)311-
January 22, Revdex.com Dispute Resolution Department N University Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 12, While we cannot share specific details in this public response, our underwriting department contacted the complainant by mail on January 19, 2018, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
March 7, Revdex.com Harrison Peoria, IL Re: Susan [redacted] Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 3, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on March 6, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
March 15, 2018Revdex.comN UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 5, While wecannot share specific details in this public response, our Claim Leadership contacted thecomplainant on March 12, 2018, to address her concerns, and we will continue to work with thecomplainant to reach a satisfactory.Sincerely,State Farm ClaimsDPIP/MPC518-884-6204State Farm Mutual Automobile Insurance Company
April 18, Revdex.com N University St Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, While we cannot share specific details in this public response, our underwriting department made contact with the complainant on April 17, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 28, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
December 6, 2017Revdex.comHarrisonPeoria, IL 61602Re: Revdex.com Case Number [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 4, 2017.While we cannot share specific details in this public response, our SFPP departmentcontacted the complainant on December 5, 2017, to address her concerns, and we willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies
December 11, Revdex.comHeart of Illinois Revdex.comNUniversityPeoria, IL Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 30, While we cannot share specific details in this public response, our servicing agent is working to resolve the concerns raised by the customer in his inquiry to you.Best regards,Underwriting ServicesState farm Insurance CompaiesCc: Agent Steven R Antczak 38-
PO Box Bloomington, IL 61702-May 21, Revdex.com NUniversity StPeoria, IL Re: Complaint Case: Complainant: Benjamin [redacted] Auto Policy Number(s): [redacted] Dear Sir/ Madam: This is in response to the inquiry regarding the above referenced insured’s State Farm Automobile policiesWe contacted Mr [redacted] regarding the concerns that were expressed in the original complaintWe have since canceled all of Mr [redacted] ’s policies with State Farm, at his request, and have issued appropriate refundsIt is unfortunate that Mr [redacted] had an unsatisfactory experience with State Farm, however we continue to strive to provide remarkable customer service in every customer experienceWe have now closed this matter as the customer has decided to move his business elsewhereSincerely, [redacted] , CPCU Auto Underwriter Team Manager State Farm Insurance Company
I am rejecting this response because: I was never contacted by State Farm or J [redacted] Insurance on Decas statedPlease have them contact me to resolve my issue.Thank you, [redacted]
May 15, State Farm Insurance Companies P.OBox Bloomington, IL 61702-Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 1, 2018.While we cannot share specific details in this public response, our SFPP Department contacted the complainant on May 15, 2018, to address his concerns, and our position is firm, but we will review and consider any new information if presentedSincerely, State Farm Payment Plan (888)311-
Initial Business Response / [redacted] (1000, 5, 2016/08/19) */ Providing Insurance and Financial Services Home Office, Bloomington, IL August 19, Revdex.com [redacted] XXXXX Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 17, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 17, 2016, to address her concerns, and we have reached a satisfactory resolution Sincerely, SFPP department State Farm Mutual Automobile Insurance Company - XXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) State farm has contacted me and confirmed would return the money to me only through the dispute process via credit cardThe dispute is not closed yetIf it was not solved as expected the case will be reopened
February 28, State Farm InsuranceExecutive Customer Service P.OBox Bloomington, IL 61702Revdex.comAttn: Dispute Resolution DepartmentNUniversity StreetPeoria, IL 61615Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018.While we cannot share specific details in this public response, our Underwritingdepartment contacted the complainant on February 21, 2018, to address his concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
March 7, Revdex.com N University Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 01, While we cannot share specific details in this public response, our Underwriting department contacted the policyholder on March 02, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Auto Underwriting Services State Farm Mutual Automobile Insurance Co
January 15, Revdex.com Dispute Resolution Department NUniversity StPeoria, IL Re: Revdex.com Case Number [redacted] Thank you for the opportunity to reply to your follcorrespondence dated January 5, While we cannot share specific details in this public response, an underwriter contacted the customer on December 12, to address his concernsAdditionally, letters were mailed to the customer on December 14, and December 28, to further explain our positionLastly, an Underwriting team manager contacted the insured on January 15, to again discuss the customer’s concernsWe believe a satisfactory explanation has been providedSincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2016/02/13) */ February 2, [redacted] XXXXX [redacted] XXXXX-XXXX Re: Your Inquiry Filed with State Farm Policy Number: XXX-XXXX-B13-53H Policy Type: State Farm County Mutual Insurance Company of Texas Dear Mr [redacted] Thank you for your recent inquiry to Chairman ***'s officeYour concerns were referred to me since this matter falls within my area of responsibilityState Farm received an inquiry from [redacted] concerning the cancellation of the Toyota effective December 18, Our records indicate that Ms [redacted] is not listed as a named insured on your automobile policyTherefore, we cannot provide your policy information to her State Farm processed the request to cancel the Toyota effective December 18, A credit of $was reflected on your January bill that was mailed to you December 23, Below is a breakdown of how the credit was calculated The $was a credit from the payment of $for the Toyota received December 13, 2015, which provided coverage from December 13, to January 13, Underwriting processed the cancellation for the Toyota effective December 18, The amount needed to provide coverage from December 13, to December 18, was $ There was an additional adjustment on your billing notice of $The amount was being spread over three months for adding Comprehensive coverage with a $deductible and Collision coverage with a $deductible to the Toyota effective November 16, The first installment for the adjustment of $was added to the January bill which was mailed December 23, Due to the cancellation of the Toyota, the remaining balance from the adjustment of $was collected from the cancellation credit The remaining credit was $was issued on your January bill Thank you and feel free to contact [redacted] at XXX-XXX-XXXX if you have any questions Sincerely, [redacted] Underwriting Team Manager cc: Agent [redacted] (XX-XXXX)
May 7, 2018Revdex.comN UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated April 27, 2018.While we cannot share specific details in this public response, our SFPP Department attemptedto contact the complainant on May 2, and May 4, 2018, to address his concerns, but ourattempts were unsuccessfulWe will continue to work with the complainant to reach asatisfactory resolution.Sincerely,State Farm Payment Plan
Re: Malory Burkhalter Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 10-10-While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on October 2016, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2016/09/28) */ Providing Insurance and Financial Services Home Office, Bloomington, IL [redacted] XXXXX September 26, Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # XXXXXXXX Consumer: [redacted] Case Opened: XXXX- To Whom It May Concern: Thank you for the opportunity to reply to your recent correspondence While we cannot share specific details in this public response, our auto operations division has contacted the complainant to address his concerns Sincerely, Auto Operations State Farm Insurance Companies Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its pretty simpleThey still haven't returned all of my moneyAnd I haven't heard from any of them for several weeksIn fact when I tried to follow up with "executive customer support" to see why I hadn't heard back I got told "oh would you just shut up" and the rep hung up on meSo now, not only have I been ripped off, but they aren't even doing anything to fix the problem Final Business Response / [redacted] (4000, 9, 2016/10/08) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 09/30/ While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns Sincerely, Auto Operations State Farm Insurance Companies
January 5, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12/4/While we cannot share specific details in this public response, our SFPP Department attempted contacted with the complainant on 1/5/to address her concerns, and our position is firm, but we will review and consider any new information if presentedSincerely, State Farm payment Plan Account Specialist 1-888-311-State Farm Mutual Automobile Insurance Co
May 21, State Farm Insurance Companies P.OBox Bloomington, IL 61702-Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 14, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on May 17, and May 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan (888)311-
January 22, Revdex.com Dispute Resolution Department N University Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 12, While we cannot share specific details in this public response, our underwriting department contacted the complainant by mail on January 19, 2018, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
March 7, Revdex.com Harrison Peoria, IL Re: Susan [redacted] Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 3, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on March 6, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
March 15, 2018Revdex.comN UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 5, While wecannot share specific details in this public response, our Claim Leadership contacted thecomplainant on March 12, 2018, to address her concerns, and we will continue to work with thecomplainant to reach a satisfactory.Sincerely,State Farm ClaimsDPIP/MPC518-884-6204State Farm Mutual Automobile Insurance Company
April 18, Revdex.com N University St Peoria, IL Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, While we cannot share specific details in this public response, our underwriting department made contact with the complainant on April 17, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 28, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
December 6, 2017Revdex.comHarrisonPeoria, IL 61602Re: Revdex.com Case Number [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 4, 2017.While we cannot share specific details in this public response, our SFPP departmentcontacted the complainant on December 5, 2017, to address her concerns, and we willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies
December 11, Revdex.comHeart of Illinois Revdex.comNUniversityPeoria, IL Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 30, While we cannot share specific details in this public response, our servicing agent is working to resolve the concerns raised by the customer in his inquiry to you.Best regards,Underwriting ServicesState farm Insurance CompaiesCc: Agent Steven R Antczak 38-
PO Box Bloomington, IL 61702-May 21, Revdex.com NUniversity StPeoria, IL Re: Complaint Case: Complainant: Benjamin [redacted] Auto Policy Number(s): [redacted] Dear Sir/ Madam: This is in response to the inquiry regarding the above referenced insured’s State Farm Automobile policiesWe contacted Mr [redacted] regarding the concerns that were expressed in the original complaintWe have since canceled all of Mr [redacted] ’s policies with State Farm, at his request, and have issued appropriate refundsIt is unfortunate that Mr [redacted] had an unsatisfactory experience with State Farm, however we continue to strive to provide remarkable customer service in every customer experienceWe have now closed this matter as the customer has decided to move his business elsewhereSincerely, [redacted] , CPCU Auto Underwriter Team Manager State Farm Insurance Company
I am rejecting this response because: I was never contacted by State Farm or J [redacted] Insurance on Decas statedPlease have them contact me to resolve my issue.Thank you, [redacted]
May 15, State Farm Insurance Companies P.OBox Bloomington, IL 61702-Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 1, 2018.While we cannot share specific details in this public response, our SFPP Department contacted the complainant on May 15, 2018, to address his concerns, and our position is firm, but we will review and consider any new information if presentedSincerely, State Farm Payment Plan (888)311-
Initial Business Response / [redacted] (1000, 5, 2016/08/19) */ Providing Insurance and Financial Services Home Office, Bloomington, IL August 19, Revdex.com [redacted] XXXXX Re: Revdex.com Case Number XXXXXXXX To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 17, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 17, 2016, to address her concerns, and we have reached a satisfactory resolution Sincerely, SFPP department State Farm Mutual Automobile Insurance Company - XXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) State farm has contacted me and confirmed would return the money to me only through the dispute process via credit cardThe dispute is not closed yetIf it was not solved as expected the case will be reopened
February 28, State Farm InsuranceExecutive Customer Service P.OBox Bloomington, IL 61702Revdex.comAttn: Dispute Resolution DepartmentNUniversity StreetPeoria, IL 61615Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018.While we cannot share specific details in this public response, our Underwritingdepartment contacted the complainant on February 21, 2018, to address his concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
March 7, Revdex.com N University Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 01, While we cannot share specific details in this public response, our Underwriting department contacted the policyholder on March 02, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Auto Underwriting Services State Farm Mutual Automobile Insurance Co
January 15, Revdex.com Dispute Resolution Department NUniversity StPeoria, IL Re: Revdex.com Case Number [redacted] Thank you for the opportunity to reply to your follcorrespondence dated January 5, While we cannot share specific details in this public response, an underwriter contacted the customer on December 12, to address his concernsAdditionally, letters were mailed to the customer on December 14, and December 28, to further explain our positionLastly, an Underwriting team manager contacted the insured on January 15, to again discuss the customer’s concernsWe believe a satisfactory explanation has been providedSincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2016/02/13) */ February 2, [redacted] XXXXX [redacted] XXXXX-XXXX Re: Your Inquiry Filed with State Farm Policy Number: XXX-XXXX-B13-53H Policy Type: State Farm County Mutual Insurance Company of Texas Dear Mr [redacted] Thank you for your recent inquiry to Chairman ***'s officeYour concerns were referred to me since this matter falls within my area of responsibilityState Farm received an inquiry from [redacted] concerning the cancellation of the Toyota effective December 18, Our records indicate that Ms [redacted] is not listed as a named insured on your automobile policyTherefore, we cannot provide your policy information to her State Farm processed the request to cancel the Toyota effective December 18, A credit of $was reflected on your January bill that was mailed to you December 23, Below is a breakdown of how the credit was calculated The $was a credit from the payment of $for the Toyota received December 13, 2015, which provided coverage from December 13, to January 13, Underwriting processed the cancellation for the Toyota effective December 18, The amount needed to provide coverage from December 13, to December 18, was $ There was an additional adjustment on your billing notice of $The amount was being spread over three months for adding Comprehensive coverage with a $deductible and Collision coverage with a $deductible to the Toyota effective November 16, The first installment for the adjustment of $was added to the January bill which was mailed December 23, Due to the cancellation of the Toyota, the remaining balance from the adjustment of $was collected from the cancellation credit The remaining credit was $was issued on your January bill Thank you and feel free to contact [redacted] at XXX-XXX-XXXX if you have any questions Sincerely, [redacted] Underwriting Team Manager cc: Agent [redacted] (XX-XXXX)
May 7, 2018Revdex.comN UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated April 27, 2018.While we cannot share specific details in this public response, our SFPP Department attemptedto contact the complainant on May 2, and May 4, 2018, to address his concerns, but ourattempts were unsuccessfulWe will continue to work with the complainant to reach asatisfactory resolution.Sincerely,State Farm Payment Plan
Re: Malory Burkhalter Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 10-10-While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on October 2016, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Initial Business Response / [redacted] (1000, 5, 2016/09/28) */ Providing Insurance and Financial Services Home Office, Bloomington, IL [redacted] XXXXX September 26, Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # XXXXXXXX Consumer: [redacted] Case Opened: XXXX- To Whom It May Concern: Thank you for the opportunity to reply to your recent correspondence While we cannot share specific details in this public response, our auto operations division has contacted the complainant to address his concerns Sincerely, Auto Operations State Farm Insurance Companies Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its pretty simpleThey still haven't returned all of my moneyAnd I haven't heard from any of them for several weeksIn fact when I tried to follow up with "executive customer support" to see why I hadn't heard back I got told "oh would you just shut up" and the rep hung up on meSo now, not only have I been ripped off, but they aren't even doing anything to fix the problem Final Business Response / [redacted] (4000, 9, 2016/10/08) */ To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 09/30/ While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns Sincerely, Auto Operations State Farm Insurance Companies
January 5, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12/4/While we cannot share specific details in this public response, our SFPP Department attempted contacted with the complainant on 1/5/to address her concerns, and our position is firm, but we will review and consider any new information if presentedSincerely, State Farm payment Plan Account Specialist 1-888-311-State Farm Mutual Automobile Insurance Co