I am rejecting this response because:
The response fails to address my original complaint which is consistent with the behaviors and actions demonstrated in the workplace by Brad *** and The State Farm Payment Plan departmentIn addition it's clear from the wording that this is a computer generated response given the lack of attribution and any specifics regarding my complaintthis computer generated response in no way takes responsibility or accountability for the behaviors and actions demonstrated in the State Farm payment plan work place nor does it even recognize any part of my customer to satisfaction. Also, there is no attempt to reach a mutually agree able solution or even acknowledge that there is a customer issue. Has Brad *** stated to me in the conversation, " pursue other actions " to see customer satisfactionI have been left with no other choice but to continue with this complaint
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 13, While we cannot share specific details in this public response, our underwriting department attempted to contacted the complainant on October 09, via phone but their voicemail box was full so a letter with a call back number was sentWe attempted to call them again on October 16, yet their voicemail box was still fullWe will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
January 12, Revdex.com NUniversity Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 5, While we cannot share specific details in this public response, our servicing agent will
contact the complainant to address her concernsSincerely, *** ** *** ***Underwriting ServicesState Farm Insurance Companies *** *** *** ***
April 24, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 18, While we cannot share specific details in this public response, our State Farm Payment
Plan Department contacted the complainant on April 24, to address her concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan 888-311-State Farm Mutual Automobile Insurance Co
September 25, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 18, While we cannot share specific details in this public response, our SFPP
department contacted the complainant on September 22, September 25, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12119542, and find that this resolution is satisfactory to me
January 29, 2018Revdex.comAttn: Dispute Resolution DepartmentNUniversity Street Peoria, IL 61615Revdex.com Case Number: ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 24, While we cannot share specific details in this
public response, our underwriting department has corresponded with the complainant, on January 26, 2018, to address her concernsOur underwriting department considers this matter closed.Sincerely,Underwriting departmentState Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/08/06) */
August 6,
Revdex.com
*** ***
Peoria, IL
RE:
Revdex.com-Case Number: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 28, While we
cannot share specific details in this public response, our underwriting department contacted the complainant on August 4, 2015, to address his concerns, and we have reached a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
May 18, Revdex.com NUniversity Peoria, IL Re: Name of Complainant: *** *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 1, While we cannot share specific details in this public response,
a member of our Agency Department has spoken to the complainant, to address his concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
Initial Business Response /* (1000, 10, 2016/08/09) */
August 9,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 08/02/While we cannot share specific
details in this public response, our SFPP department contacted the complainant on 8/02/2016, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution
Sincerely,
SFPP department
State Farm Insurance
(The consumer indicated he/she DID NOT accept the response from the business.)
State Farm has not contacted me at allThis issue is not and has not been resolved
Please keep my complaint open
Thanks,
Initial Business Response /* (1000, 10, 2015/12/23) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated December 15, While
we cannot share specific details in this public response, our auto underwriting
department
contacted the complainant on December 16, 2015, to address her concerns, and we will
continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
March 6, 2018Revdex.comHarrisonPeoria, IL 61602Re: Name of Complainant: Brianna *** Case # 12693159To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February20, While we cannot share specific details in this public response,
amember of our Agency Department has mailed a written response to thecomplainant on March 6, 2018, to address her concerns, and we have reached asatisfactory resolution.Sincerely,Agency Sales AdministratonState Farm Insurance Companies
November 06, Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # *** Case Opened: 12/29/To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 02, While we cannot share
specific details in this public response, our auto operations division contacted the complainant to address her concernsSincerely, Auto Operations State Farm Insurance Companies
December 20, Revdex.com Harrison Peoria, IL RE: *** *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 28, While we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared ServicesState Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/01/13) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 5,
While we cannot share specific details in this public response, our Underwriting
Department attempted
to contact the complainant on January 12, 2016, to address her
concerns, and we will continue to work with the complainant to reach a satisfactory
resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not accept this response*** and his office are being dishonestMy husband and I repeatedly contacted *** and *** and were told that our insurance for both policies had been cancelled as of 12/1/2015,and would not be reinstated until we paid for our policy that was not due until 12/12/This did not make sense, so we did not pay itWe repeatedly asked why our insurance would have been cancelled when our daughters policy had nothing to do with oursWe paid the money for our daughters policy and were still told that we had no insurance, and we would not be reinstated until we paid for the policy that was not dueWe made a payment on 12/5/2015,in the amount of for my daughter's insurance, and after making the payment, *** and *** told my husband as well as myself that the insurance still would not be reinstated, and it was the weekend, so we still would not have insurance until they talked to State Farm on Monday, and at that time, my husband told them they were playing games, and do not try to reinstate the insuranceWe had no insurance after the 1st, and I do not appreciate them trying to justify keeping funds they did not earnThere was no insurance after 12/1/2015, so whatever this policy is you are using to keep my funds is and was not in effectThis office ran by dishonest, unethical, and greedy staff, and is a horrible representation of State Farm, and I reject this offerDo not tell me I do not have insurance, and then when you see I will not be shaken down, try to reinstate what should not have been cancelled in the first placeI want the rest of my money for any insurance you are charging me for, for insurance that I did not have after the first of DecemberIt is sickening to see how this State Farm office treats customers
Final Business Response /* (4000, 9, 2016/02/03) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 26, While
we cannot share specific details in this public response, our underwriting leadership is
corresponding with the insured on February 1, to address her concerns and we will
continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
October 2, Revdex.com Harrison Peoria, IL Re: Name of Complainant: Kerry *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 21, While we cannot share specific details in this public
response, a member of our Agency Department contacted the complainant on October 02, 2017, to address Kerry *** concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Agency Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 10-10-While
we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on October 2016, to address her concerns,
and we will continue to
work with the complainant to reach a satisfactory resolution
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies (B5537.pdf)
I am rejecting this response because:
The response fails to address my original complaint which is consistent with the behaviors and actions demonstrated in the workplace by Brad *** and The State Farm Payment Plan departmentIn addition it's clear from the wording that this is a computer generated response given the lack of attribution and any specifics regarding my complaintthis computer generated response in no way takes responsibility or accountability for the behaviors and actions demonstrated in the State Farm payment plan work place nor does it even recognize any part of my customer to satisfaction. Also, there is no attempt to reach a mutually agree able solution or even acknowledge that there is a customer issue. Has Brad *** stated to me in the conversation, " pursue other actions " to see customer satisfactionI have been left with no other choice but to continue with this complaint
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 13, While we cannot share specific details in this public response, our underwriting department attempted to contacted the complainant on October 09, via phone but their voicemail box was full so a letter with a call back number was sentWe attempted to call them again on October 16, yet their voicemail box was still fullWe will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
January 12, Revdex.com NUniversity Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 5, While we cannot share specific details in this public response, our servicing agent will
contact the complainant to address her concernsSincerely, *** ** *** ***Underwriting ServicesState Farm Insurance Companies *** *** *** ***
April 24, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 18, While we cannot share specific details in this public response, our State Farm Payment
Plan Department contacted the complainant on April 24, to address her concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan 888-311-State Farm Mutual Automobile Insurance Co
September 25, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 18, While we cannot share specific details in this public response, our SFPP
department contacted the complainant on September 22, September 25, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Please see attached response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12119542, and find that this resolution is satisfactory to me
January 29, 2018Revdex.comAttn: Dispute Resolution DepartmentNUniversity Street Peoria, IL 61615Revdex.com Case Number: ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 24, While we cannot share specific details in this
public response, our underwriting department has corresponded with the complainant, on January 26, 2018, to address her concernsOur underwriting department considers this matter closed.Sincerely,Underwriting departmentState Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/08/06) */
August 6,
Revdex.com
*** ***
Peoria, IL
RE:
Revdex.com-Case Number: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 28, While we
cannot share specific details in this public response, our underwriting department contacted the complainant on August 4, 2015, to address his concerns, and we have reached a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
May 18, Revdex.com NUniversity Peoria, IL Re: Name of Complainant: *** *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 1, While we cannot share specific details in this public response,
a member of our Agency Department has spoken to the complainant, to address his concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
Initial Business Response /* (1000, 10, 2016/08/09) */
August 9,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 08/02/While we cannot share specific
details in this public response, our SFPP department contacted the complainant on 8/02/2016, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution
Sincerely,
SFPP department
State Farm Insurance
(The consumer indicated he/she DID NOT accept the response from the business.)
State Farm has not contacted me at allThis issue is not and has not been resolved
Please keep my complaint open
Thanks,
Initial Business Response /* (1000, 10, 2015/12/23) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated December 15, While
we cannot share specific details in this public response, our auto underwriting
department
contacted the complainant on December 16, 2015, to address her concerns, and we will
continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Please see the attached response
March 6, 2018Revdex.comHarrisonPeoria, IL 61602Re: Name of Complainant: Brianna *** Case # 12693159To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February20, While we cannot share specific details in this public response,
amember of our Agency Department has mailed a written response to thecomplainant on March 6, 2018, to address her concerns, and we have reached asatisfactory resolution.Sincerely,Agency Sales AdministratonState Farm Insurance Companies
November 06, Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # *** Case Opened: 12/29/To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 02, While we cannot share
specific details in this public response, our auto operations division contacted the complainant to address her concernsSincerely, Auto Operations State Farm Insurance Companies
December 20, Revdex.com Harrison Peoria, IL RE: *** *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 28, While we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared ServicesState Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/01/13) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 5,
While we cannot share specific details in this public response, our Underwriting
Department attempted
to contact the complainant on January 12, 2016, to address her
concerns, and we will continue to work with the complainant to reach a satisfactory
resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not accept this response*** and his office are being dishonestMy husband and I repeatedly contacted *** and *** and were told that our insurance for both policies had been cancelled as of 12/1/2015,and would not be reinstated until we paid for our policy that was not due until 12/12/This did not make sense, so we did not pay itWe repeatedly asked why our insurance would have been cancelled when our daughters policy had nothing to do with oursWe paid the money for our daughters policy and were still told that we had no insurance, and we would not be reinstated until we paid for the policy that was not dueWe made a payment on 12/5/2015,in the amount of for my daughter's insurance, and after making the payment, *** and *** told my husband as well as myself that the insurance still would not be reinstated, and it was the weekend, so we still would not have insurance until they talked to State Farm on Monday, and at that time, my husband told them they were playing games, and do not try to reinstate the insuranceWe had no insurance after the 1st, and I do not appreciate them trying to justify keeping funds they did not earnThere was no insurance after 12/1/2015, so whatever this policy is you are using to keep my funds is and was not in effectThis office ran by dishonest, unethical, and greedy staff, and is a horrible representation of State Farm, and I reject this offerDo not tell me I do not have insurance, and then when you see I will not be shaken down, try to reinstate what should not have been cancelled in the first placeI want the rest of my money for any insurance you are charging me for, for insurance that I did not have after the first of DecemberIt is sickening to see how this State Farm office treats customers
Final Business Response /* (4000, 9, 2016/02/03) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 26, While
we cannot share specific details in this public response, our underwriting leadership is
corresponding with the insured on February 1, to address her concerns and we will
continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
October 2, Revdex.com Harrison Peoria, IL Re: Name of Complainant: Kerry *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 21, While we cannot share specific details in this public
response, a member of our Agency Department contacted the complainant on October 02, 2017, to address Kerry *** concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Agency Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 10-10-While
we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on October 2016, to address her concerns,
and we will continue to
work with the complainant to reach a satisfactory resolution
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies (B5537.pdf)