Initial Business Response /* (1000, 5, 2016/04/29) */
Situation resolved
April 29,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 20,
While we
cannot share specific details in this public response, our underwriting department contacted the
complainant on April 27, 2016, to address his concerns, and we will continue to work with the
complainant to reach a satisfactory resolution
Sincerely,
Business Lines Fire Company
State Farm Insurance Companies
I am rejecting this response because:
Again, the agent simply charged me months for full coverage insurance on a vehicle that was not owned or controlled by meThe agent was provided with a copy of the contract showing the vehicle in question was traded in and a new one needed to be covered and her office was the responsible agentThe insurance office has failed to do what was necessary and change vehiclesThe agent continues to blame me or the dealership when the agent is at fault and continued to charge me for a vehicle that wasn't ownedAfter years of being a LOYAL State Farm customer, I have never had any issues or problems with the company until I switched to this agentyears of being a loyal responsible customer and I end up having trouble two vehicles within months of each other due to this agent and the officeI believe it is reflection of the agent not doing what is suppose to be doneSo, the "second" which is NOT in question is just proof to show the agent neglected to do what was suppose to be doneThe vehicle in question went months without lien holder contacting the agent because like us, they were under the assumption the agent had done what they were suppose to doEven after we caught the error of the agent and contacted them, they continued to charge us for another week or so knowing they had made a mistake for months.Obviously, the agent is unwilling to take any responsibility as a business owner and State Farm representative to refund me for the months of charges for a vehicle I didn't ownThis is an example of what type character and unethical corrupt business the agent is operatingThere is no reason I should have had to pay for a vehicle someone else owns and operatesAlong with my FULL months refund with interest and fees (as they would charge), I would like State Farm Corporate to be involved with this complaint and I will be contacting the State the agent operates in to report the unethical, corrupt type business that is being operated
September 29, State Farm Insurance One State Farm Plaza Bloomington IL 61710-Revdex.com Attn: Revdex.com Dispute Resolution Department N University Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your
correspondence dated September 19, While we cannot share specific details in this public response, our underwriting department has communicated our response through the Ohio Department of Insurance to address the insured’s concernsSincerely, State Farm Insurance Companies
Revdex.com N University Peoria, IL 61615Re: Revdex.com Case Number ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 6, While we cannot share specific details in this public response, SFPP department tried to contact
the complainant on December 12, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionIf we are unable to reach her by phone a detailed letter will be sent to the insured. .Sincerely,SFPP department Phone: 1888-311-7377State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 1, 2017, to address her concerns, and we will continue to
work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
This letter is the same as all the other letters and I customer did call back and there was NO answerI will call againThe letter sent on March 5....today is March and I have not received anythingI would advise the underwriting department to check their dates before sending emails or business responses outThis has happened several times with datesI understand that this is not important to you State Farm but it is to meI have insurance through USAA which is much better but the fact that you did me dirty by canceling my insurance is just appalling to meI did everything I was suppose to do and your agent is the one who did not....but as usual the customer pays for the fault of the agentBad business and I know you are not going to do anything since this has been going on since Octplease just leave me alone and do not ever send me anything from your office - I'm done with your shenanigansYou are dismissed.......btw I have all email transactions from the Hinton agent and all the ones you have sent - including the emails you deleted in MY State Farm inbox....yes I made copies before I made the complaintSo just go away.....I will use them if need be
Our office completed a request to start an auto policy for Ms*** on 1/31/18. That request was completed and the policy added to a monthly account for Ms*** on that day. The client did not come into the office or call to pay for the policy until 2/2/18. Due to the fact that
Ms*** didn’t pay for the policy until 2/2/18, the application should have been changed to the date of 2/2/18. This was an oversight by our office before submitting the application. Due to this, the insured was being billed for the month of January. After a conversation with Ms*** and another office employee involved, we have submitted the request to change the effective date of Ms*** policy. This will in turn correct the billing. The change is being handled by our Complex Department at corporate headquarters and they will submitted the billing adjustment to our billing department *** *** *** Woody Derickson State Farm (618)632-office (618)632-fax ***@woodyderickson.net
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 2, While we cannot share specific details in this public response, our underwriting department contacted the complainant on November 3, to address her concernsBased on her confirmation of
the facts, our decision was maintainedOur underwriting department provided confirmation of the decision in the phone conversation with the insured.Sincerely,Personal Lines Fire Underwriting DepartmentState Farm Insurance Companies
Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, While we cannot share specific details in this public response, our Claim Leadership attempted to contact the complainant on March 14th to address her concerns
We have not received a return callIn review of the claim, it has been fully paid as of February 26thWe will continue to work with the complainant to reach a satisfactory resolution, and we will review and consider any new information if presentedSincerely, Complex Property Claims Department State Farm Mutual Automobile Insurance Company ***
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 1, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on May 1, via letter to address her concernsSincerely, Agency
Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
I am rejecting this response because:
There has been no communication between State Farm and myself ( 646-407-7602) In fact my mother has attempted to call and no one answers her calls and when I went there my self to attempt to resolve the issue ( Biana said the she will not speak to my mother because she is " ride "On top of that I have been provided information from this office to correct there mistake
February 20, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 9, While we cannot share specific details in this public response, our Underwriting
department sent correspondence to the policyholder Mark Davenport to address his concerns, as the complaint was received by Candis Gibson who is not a named insured of his policySincerely, Underwriting Department State Farm Insurance Companies
April 18, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, While we cannot share specific details in this public response, our SFPP Department
attempted to contact the complainant on April 17, and April 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan (888)311-State Farm Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 18, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 21, 2017, to address her concerns, and we will continue to work with the
complainant to reach a satisfactory resolutionSincerely, SFPP department Phone: 1-888-311-State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, While we cannot share specific details in this public response, a member of our Agency Department has mailed a written response to the complainant on March 20, 2017, to address his concerns,
and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
I am rejecting this response because:
They state a "satisfactory decision was made", however, it was not satisfactoryAs of today the only contact I have had from State Farm is receipt of a letter dropping my policy and a phone call saying they can do that if they wantEvery attempt I made at getting it resolved yielded the same responseFrom my agent, "I didn't do itYou'll need to call customer service at the number." From customer service, "We can do that if we want." State Farm attempted to force me to lie and add someone to my policy that did NOT live with me and was pointless to addThey demanded I prove this person did not live in my home, regardless of how many times I explained to them that I cannot prove someone doesn't live in my homeThey demanded utility bills in this person's nameI explained that it was not possible for me to get these itemsI provided the address I had for this person along with a phone number to reach her atState Farm refused to contact her to obtain this information. The last conversation I had with State Farm, they changed their story and told me they had contacted this person, but in multiple previous conversations I was told they would not contact herI was a loyal customer that paid my bill on time for over yearsState Farm refused to reinstate my policy until the last conversation when I had already retained another insurance companyThe last representative I spoke with told me multiple lies, including what department she works inThis representative claimed I had "plenty of time" to find another insurance companyWhen I explained that I did not have "plenty of time" and asked her how I had time when I was given two weeks, she informed me that the time started on the day they wrote the letterThe last time I checked anything mailed via USPS does not instantaneously arriveI informed her of this, mailing time does not count, she held fast that it does count. I was told (by two different people) that I would receive a reimbursement equal to the amount of the last paid month, but have yet to receive thatIf you are consider allowing someone that is not on your policy to drive your vehicle, you better notOtherwise, State Farm will do the same to youIf you are with State Farm, cancel your policyThey do not follow their guidelines, do not pay claims, find loopholes, will not send reimbursements (even when they say they will) and will terminate your policy without regard to time or inconvenience to youI think this insurance company needs to be closed, permanently
I am rejecting this response because:
hello ,there Thank you for sending me this email! I have checked the attachemt which is from State FarmI did receive a call from them, but they just said they understand my condition, and then nothing! I still hold the opionion that I should get reimbursementSo actually we did not achieve any agreement! I don't know why State Farm said we are good on the phoneThat's ridiculous. Appreciate what you have done so far and I still need your help! Sincerely Xiaoying
April 18, Revdex.com N University St Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, While we cannot share specific details in this public response, our underwriting
department made contact with the complainant on April 17, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
They have not indicated that they will reprimand the insurance agency involved. Mailings should contain a proper return address on the envelope stating "State Farm Insurance",NOT JUST AN INDIVIDUALS NAME! This is a corporate issue violating privacy rights and TOTALLY DECEPTIVE ADVERTISING. State Farm needs to stop their deceptive advertising practices
Initial Business Response /* (1000, 5, 2016/04/29) */
Situation resolved
April 29,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 20,
While we
cannot share specific details in this public response, our underwriting department contacted the
complainant on April 27, 2016, to address his concerns, and we will continue to work with the
complainant to reach a satisfactory resolution
Sincerely,
Business Lines Fire Company
State Farm Insurance Companies
I am rejecting this response because:
Again, the agent simply charged me months for full coverage insurance on a vehicle that was not owned or controlled by meThe agent was provided with a copy of the contract showing the vehicle in question was traded in and a new one needed to be covered and her office was the responsible agentThe insurance office has failed to do what was necessary and change vehiclesThe agent continues to blame me or the dealership when the agent is at fault and continued to charge me for a vehicle that wasn't ownedAfter years of being a LOYAL State Farm customer, I have never had any issues or problems with the company until I switched to this agentyears of being a loyal responsible customer and I end up having trouble two vehicles within months of each other due to this agent and the officeI believe it is reflection of the agent not doing what is suppose to be doneSo, the "second" which is NOT in question is just proof to show the agent neglected to do what was suppose to be doneThe vehicle in question went months without lien holder contacting the agent because like us, they were under the assumption the agent had done what they were suppose to doEven after we caught the error of the agent and contacted them, they continued to charge us for another week or so knowing they had made a mistake for months.Obviously, the agent is unwilling to take any responsibility as a business owner and State Farm representative to refund me for the months of charges for a vehicle I didn't ownThis is an example of what type character and unethical corrupt business the agent is operatingThere is no reason I should have had to pay for a vehicle someone else owns and operatesAlong with my FULL months refund with interest and fees (as they would charge), I would like State Farm Corporate to be involved with this complaint and I will be contacting the State the agent operates in to report the unethical, corrupt type business that is being operated
September 29, State Farm Insurance One State Farm Plaza Bloomington IL 61710-Revdex.com Attn: Revdex.com Dispute Resolution Department N University Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your
correspondence dated September 19, While we cannot share specific details in this public response, our underwriting department has communicated our response through the Ohio Department of Insurance to address the insured’s concernsSincerely, State Farm Insurance Companies
Revdex.com N University Peoria, IL 61615Re: Revdex.com Case Number ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 6, While we cannot share specific details in this public response, SFPP department tried to contact
the complainant on December 12, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionIf we are unable to reach her by phone a detailed letter will be sent to the insured. .Sincerely,SFPP department Phone: 1888-311-7377State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 1, 2017, to address her concerns, and we will continue to
work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
This letter is the same as all the other letters and I customer did call back and there was NO answerI will call againThe letter sent on March 5....today is March and I have not received anythingI would advise the underwriting department to check their dates before sending emails or business responses outThis has happened several times with datesI understand that this is not important to you State Farm but it is to meI have insurance through USAA which is much better but the fact that you did me dirty by canceling my insurance is just appalling to meI did everything I was suppose to do and your agent is the one who did not....but as usual the customer pays for the fault of the agentBad business and I know you are not going to do anything since this has been going on since Octplease just leave me alone and do not ever send me anything from your office - I'm done with your shenanigansYou are dismissed.......btw I have all email transactions from the Hinton agent and all the ones you have sent - including the emails you deleted in MY State Farm inbox....yes I made copies before I made the complaintSo just go away.....I will use them if need be
Our office completed a request to start an auto policy for Ms*** on 1/31/18. That request was completed and the policy added to a monthly account for Ms*** on that day. The client did not come into the office or call to pay for the policy until 2/2/18. Due to the fact that
Ms*** didn’t pay for the policy until 2/2/18, the application should have been changed to the date of 2/2/18. This was an oversight by our office before submitting the application. Due to this, the insured was being billed for the month of January. After a conversation with Ms*** and another office employee involved, we have submitted the request to change the effective date of Ms*** policy. This will in turn correct the billing. The change is being handled by our Complex Department at corporate headquarters and they will submitted the billing adjustment to our billing department *** *** *** Woody Derickson State Farm (618)632-office (618)632-fax ***@woodyderickson.net
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 2, While we cannot share specific details in this public response, our underwriting department contacted the complainant on November 3, to address her concernsBased on her confirmation of
the facts, our decision was maintainedOur underwriting department provided confirmation of the decision in the phone conversation with the insured.Sincerely,Personal Lines Fire Underwriting DepartmentState Farm Insurance Companies
Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, While we cannot share specific details in this public response, our Claim Leadership attempted to contact the complainant on March 14th to address her concerns
We have not received a return callIn review of the claim, it has been fully paid as of February 26thWe will continue to work with the complainant to reach a satisfactory resolution, and we will review and consider any new information if presentedSincerely, Complex Property Claims Department State Farm Mutual Automobile Insurance Company ***
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 1, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on May 1, via letter to address her concernsSincerely, Agency
Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
I am rejecting this response because:
There has been no communication between State Farm and myself ( 646-407-7602) In fact my mother has attempted to call and no one answers her calls and when I went there my self to attempt to resolve the issue ( Biana said the she will not speak to my mother because she is " ride "On top of that I have been provided information from this office to correct there mistake
February 20, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 9, While we cannot share specific details in this public response, our Underwriting
department sent correspondence to the policyholder Mark Davenport to address his concerns, as the complaint was received by Candis Gibson who is not a named insured of his policySincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because: They are working on it so I'd like to see how they respondThank you
April 18, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, While we cannot share specific details in this public response, our SFPP Department
attempted to contact the complainant on April 17, and April 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan (888)311-State Farm Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 18, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 21, 2017, to address her concerns, and we will continue to work with the
complainant to reach a satisfactory resolutionSincerely, SFPP department Phone: 1-888-311-State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, While we cannot share specific details in this public response, a member of our Agency Department has mailed a written response to the complainant on March 20, 2017, to address his concerns,
and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
I am rejecting this response because:
They state a "satisfactory decision was made", however, it was not satisfactoryAs of today the only contact I have had from State Farm is receipt of a letter dropping my policy and a phone call saying they can do that if they wantEvery attempt I made at getting it resolved yielded the same responseFrom my agent, "I didn't do itYou'll need to call customer service at the number." From customer service, "We can do that if we want." State Farm attempted to force me to lie and add someone to my policy that did NOT live with me and was pointless to addThey demanded I prove this person did not live in my home, regardless of how many times I explained to them that I cannot prove someone doesn't live in my homeThey demanded utility bills in this person's nameI explained that it was not possible for me to get these itemsI provided the address I had for this person along with a phone number to reach her atState Farm refused to contact her to obtain this information. The last conversation I had with State Farm, they changed their story and told me they had contacted this person, but in multiple previous conversations I was told they would not contact herI was a loyal customer that paid my bill on time for over yearsState Farm refused to reinstate my policy until the last conversation when I had already retained another insurance companyThe last representative I spoke with told me multiple lies, including what department she works inThis representative claimed I had "plenty of time" to find another insurance companyWhen I explained that I did not have "plenty of time" and asked her how I had time when I was given two weeks, she informed me that the time started on the day they wrote the letterThe last time I checked anything mailed via USPS does not instantaneously arriveI informed her of this, mailing time does not count, she held fast that it does count. I was told (by two different people) that I would receive a reimbursement equal to the amount of the last paid month, but have yet to receive thatIf you are consider allowing someone that is not on your policy to drive your vehicle, you better notOtherwise, State Farm will do the same to youIf you are with State Farm, cancel your policyThey do not follow their guidelines, do not pay claims, find loopholes, will not send reimbursements (even when they say they will) and will terminate your policy without regard to time or inconvenience to youI think this insurance company needs to be closed, permanently
I am rejecting this response because:
hello ,there Thank you for sending me this email! I have checked the attachemt which is from State FarmI did receive a call from them, but they just said they understand my condition, and then nothing! I still hold the opionion that I should get reimbursementSo actually we did not achieve any agreement! I don't know why State Farm said we are good on the phoneThat's ridiculous. Appreciate what you have done so far and I still need your help! Sincerely Xiaoying
April 18, Revdex.com N University St Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, While we cannot share specific details in this public response, our underwriting
department made contact with the complainant on April 17, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
They have not indicated that they will reprimand the insurance agency involved. Mailings should contain a proper return address on the envelope stating "State Farm Insurance",NOT JUST AN INDIVIDUALS NAME! This is a corporate issue violating privacy rights and TOTALLY DECEPTIVE ADVERTISING. State Farm needs to stop their deceptive advertising practices