To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 1, While we cannot share specific details in this public response, our Marketing department has addressed this concern with our lead provider and added the consumer to our in-house suppression
fileThe consumer should allow 4-weeks to ensure all mailings have stopped. Sincerely,State Farm Marketing Department
I am rejecting this response because: They sent a letter to my house and said they talked to me about my past due bill which is falseIf they had I would have paid itAlso when I called in April to get homeowners insurance and originally found out about my lapse Carlos assured me if I paid then it would be fine from January to June and the state farm insurance card I received shows thatThey charged me for the full months and when I read the coverage dates on the card it shows April to June So again they took my money, lied about my coverage and gave me documentations I cannot deal with the lies on a Amanda Tokarzewski behalf and the entire StateFarm "family"They have not tried to resolve any situation and it is affecting me in the most negative way I'm looking for justice here and I feel like I'm getting screwed from every personI did not mess up here and I would like this matter to be resolved fairly
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 12, to address her concerns, and we have reached a
satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
October 9, Revdex.com N University Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 23, While we cannot share specific details in this public response, our Agent contacted the
complainant on October 3, 2017, to address his concerns, and we will continue to work with the customer to reach a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: I need a letter on State Farm letter head stating the fact that State Farm will not fraudulently take money out of my checking account fraudulently against A letter stating that State Farm will not take money out of my checking account without my permission this is a illegal action on the part of State Farm insurance company, I had no idea that State Farm took $dollars out of my checking account automatically, I rejected automatic deductions several times State Farm needs to respect that fact that you cannot illegally take money out of someone's checking account
Initial Business Response /* (1000, 5, 2015/10/28) */
Re: Revdex.com Case Number
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 21, While
we cannot share specific details in this public response, our claims department contacted
the
complainant on September 24, 2015, to address her concerns, and we will continue to work with
the complainant to reach a satisfactory resolution
Sincerely,
Auto Claims Department
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and State Farm has agreed to reimburse me for incorrectly charged me for a motorcycle insurance that wasn't mine
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 22, 2018.While we cannot share specific details in this public response, our claim's leadership contactedthe complainant on March 27, 2018, to address his concerns, and we have reached asatisfactory
resolution.Sincerely,Claims Department3881State Farm General Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 19, While we cannot share specific details in this public response, an SFPP department supervisor contacted the complainant on July 20, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, SFPP department Phone: 888-311-
I am rejecting this response because: nobody contacted me! That is a direct lie, I have phone records proving nobody has contacted meI have been told there was no refund but when I asked for policy dates and reason for why there would be kind, they would not explain it!
I am rejecting this response because:State Farms' May 26, response included "...our underwriting and SFFP department contacted the complainant on May 24, to address her concerns...."Please note, on May 24th the underwriter did contact me, however the SFFP department did NOTIn fact, the underwriter I spoke to advised that SFFP would be contacting me within a day or two and was surprised they hadn't alreadySince the SFFP department failed to contact me, I contacted them on this date (May 26th) at approximately 4pmAfter advising the SFFP department of what was going on, they advised, "well, your local agent's office never requested that you be refunded." I then contacted the local agent's office (Brian Schlesinger, State Farm: 337-232-0642) at approx4:20pm and requested to speak to Brian Schlesinger himselfAnother agent then got on the phone, advising "he's not here" and when I had questioned about being reimbursed, the agent got very rude with me and advised that she was going to call SFFP herself, then call me backupon her hanging up I overheard her say "I don't have time for this..." Needless to say, she never called me backSo, here we are on June 31st and it has been over weeks now since State Farm had taken $from my bank account after I had cancelled my insurance and have still failed to make any effort on refunding my money
Initial Business Response /* (1000, 5, 2015/08/26) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 26,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case
Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did advise me that I could file for bew insurance with my agent, but that does not help my situation in any way, shape or formThe fact of the matter is that they cancelled my insurance without notifying me, and unless State Farm sends a certificate of of compliance to bmv showing I had insurance on the date of the accident then my liscence will be suspendedI had my insurance all paid up, they have something wrong in their system, and now I am probably going to lose my job because of my liscence suspension
Thanks for nothing State Farm
Final Business Response /* (4000, 9, 2015/09/03) */
September 3,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May
Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we
have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12398747, and find that this resolution is satisfactory to me
February 5, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 5, While we cannot share specific details in this public response, our SFPP department
contacted the complainant, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Dear Dispute Resolution Department: The above-captioned Revdex.com complaint was received by our corporate officeI am the claim manager responsible for the claims management team handling your fileI asked Claim Team Manager Jimmy Reynolds to address the customer’s concernsHe
contacted them on 7/11/2017, and resolved all issues to the customer’s satisfactionWe take our claim handling responsibilities seriously at State FarmThank you for bringing this matter to my attention so an appropriate review could be madeIf you have any further questions or concerns, please contact Claim Team Manager Jimmy Reynolds at (312) 909-Sincerely, Mike Carver Section Manager State Farm Fire and Casualty Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was contacted by a gentleman named, *** ***. He asked that I forward to him some information pertaining to the account in question, so that it may aid in their investigationHe stated that he would be in touch with me today (11/21). However, I have yet to hear anything from him or anyone representing State Farm Bank, for that matter. I will call him tomorrow if there is no contact today. If there is no contact, what is my recourse in dealing with this matter?
I am rejecting this response because:
They have not tried to resolve this matter and are being unreasonableI need to get this resolved by them reinstating my insurance
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 1, While we cannot share specific details in this public response, our Marketing department has addressed this concern with our lead provider and added the consumer to our in-house suppression
fileThe consumer should allow 4-weeks to ensure all mailings have stopped. Sincerely,State Farm Marketing Department
I am rejecting this response because: They sent a letter to my house and said they talked to me about my past due bill which is falseIf they had I would have paid itAlso when I called in April to get homeowners insurance and originally found out about my lapse Carlos assured me if I paid then it would be fine from January to June and the state farm insurance card I received shows thatThey charged me for the full months and when I read the coverage dates on the card it shows April to June So again they took my money, lied about my coverage and gave me documentations I cannot deal with the lies on a Amanda Tokarzewski behalf and the entire StateFarm "family"They have not tried to resolve any situation and it is affecting me in the most negative way I'm looking for justice here and I feel like I'm getting screwed from every personI did not mess up here and I would like this matter to be resolved fairly
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 12, to address her concerns, and we have reached a
satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
October 9, Revdex.com N University Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 23, While we cannot share specific details in this public response, our Agent contacted the
complainant on October 3, 2017, to address his concerns, and we will continue to work with the customer to reach a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: I need a letter on State Farm letter head stating the fact that State Farm will not fraudulently take money out of my checking account fraudulently against A letter stating that State Farm will not take money out of my checking account without my permission this is a illegal action on the part of State Farm insurance company, I had no idea that State Farm took $dollars out of my checking account automatically, I rejected automatic deductions several times State Farm needs to respect that fact that you cannot illegally take money out of someone's checking account
Initial Business Response /* (1000, 5, 2015/10/28) */
Re: Revdex.com Case Number
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 21, While
we cannot share specific details in this public response, our claims department contacted
the
complainant on September 24, 2015, to address her concerns, and we will continue to work with
the complainant to reach a satisfactory resolution
Sincerely,
Auto Claims Department
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and State Farm has agreed to reimburse me for incorrectly charged me for a motorcycle insurance that wasn't mine
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 22, 2018.While we cannot share specific details in this public response, our claim's leadership contactedthe complainant on March 27, 2018, to address his concerns, and we have reached asatisfactory
resolution.Sincerely,Claims Department3881State Farm General Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 19, While we cannot share specific details in this public response, an SFPP department supervisor contacted the complainant on July 20, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, SFPP department Phone: 888-311-
I am rejecting this response because: nobody contacted me! That is a direct lie, I have phone records proving nobody has contacted meI have been told there was no refund but when I asked for policy dates and reason for why there would be kind, they would not explain it!
I am rejecting this response because:State Farms' May 26, response included "...our underwriting and SFFP department contacted the complainant on May 24, to address her concerns...."Please note, on May 24th the underwriter did contact me, however the SFFP department did NOTIn fact, the underwriter I spoke to advised that SFFP would be contacting me within a day or two and was surprised they hadn't alreadySince the SFFP department failed to contact me, I contacted them on this date (May 26th) at approximately 4pmAfter advising the SFFP department of what was going on, they advised, "well, your local agent's office never requested that you be refunded." I then contacted the local agent's office (Brian Schlesinger, State Farm: 337-232-0642) at approx4:20pm and requested to speak to Brian Schlesinger himselfAnother agent then got on the phone, advising "he's not here" and when I had questioned about being reimbursed, the agent got very rude with me and advised that she was going to call SFFP herself, then call me backupon her hanging up I overheard her say "I don't have time for this..." Needless to say, she never called me backSo, here we are on June 31st and it has been over weeks now since State Farm had taken $from my bank account after I had cancelled my insurance and have still failed to make any effort on refunding my money
Initial Business Response /* (1000, 5, 2015/08/26) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 26,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case
Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did advise me that I could file for bew insurance with my agent, but that does not help my situation in any way, shape or formThe fact of the matter is that they cancelled my insurance without notifying me, and unless State Farm sends a certificate of of compliance to bmv showing I had insurance on the date of the accident then my liscence will be suspendedI had my insurance all paid up, they have something wrong in their system, and now I am probably going to lose my job because of my liscence suspension
Thanks for nothing State Farm
Final Business Response /* (4000, 9, 2015/09/03) */
September 3,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May
Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we
have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12398747, and find that this resolution is satisfactory to me
February 5, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 5, While we cannot share specific details in this public response, our SFPP department
contacted the complainant, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Dear Dispute Resolution Department: The above-captioned Revdex.com complaint was received by our corporate officeI am the claim manager responsible for the claims management team handling your fileI asked Claim Team Manager Jimmy Reynolds to address the customer’s concernsHe
contacted them on 7/11/2017, and resolved all issues to the customer’s satisfactionWe take our claim handling responsibilities seriously at State FarmThank you for bringing this matter to my attention so an appropriate review could be madeIf you have any further questions or concerns, please contact Claim Team Manager Jimmy Reynolds at (312) 909-Sincerely, Mike Carver Section Manager State Farm Fire and Casualty Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was contacted by a gentleman named, *** ***. He asked that I forward to him some information pertaining to the account in question, so that it may aid in their investigationHe stated that he would be in touch with me today (11/21). However, I have yet to hear anything from him or anyone representing State Farm Bank, for that matter. I will call him tomorrow if there is no contact today. If there is no contact, what is my recourse in dealing with this matter?
I am rejecting this response because:
Nobody from State Farm has contacted me since I started this complaint
I am rejecting this response because:
They have not tried to resolve this matter and are being unreasonableI need to get this resolved by them reinstating my insurance
PDF attached response from State Farm Insurance
Complaint response