To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 3,While we cannot share specific details in this public response, a memberof our Agency Department contacted the complainant on March 10, 2017, toaddress her concerns, and we will continue to work with the complainant to reacha satisfactory resolution.Sincerely,Agency/Sales Administration Shared ServicesState Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 31, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 5, 2017, to address his concerns and we will continue to
work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
hello ,there Thank you for sending me this email! I have checked the attachemt which is from State FarmI did receive a call from them, but they just said they understand my condition, and then nothing! I still hold the opionion that I should get reimbursementSo actually we did not achieve any agreement! I don't know why State Farm said we are good on the phoneThat's ridiculous. Appreciate what you have done so far and I still need your help! Sincerely Xiaoying
I am rejecting this response because:
This is the 3rd response from State Farm and they all say the same thingThey just keep changing the dates on the letterThey have not contacted me to work with me in anyway, I only received a letter stating they were going to cancel my insurance and another one saying I owed them for fire insurance 27.00-I have no idea what this is - I never paid it beforeThey are harassing me for filing a claim and this is unacceptableI would really like an honest answer as to why and why they can't insure meIt is appalling to me that an insurance company as big as State Farm would act this way over one claim in years!
I am rejecting this response because: The letter I received from State Farm indicates that I was provided with a Declarations Page showing a premium of $and a Balance Due Notice for $44.00. This is incorrect as Jill Hoffman emailed me a Declarations Page on 6/1/showing a premium amount of $which was paid in full at the time I was offered the insurance policy. I have attached the Declarations Page I received showing an amount of $155.00, not $199.00. I believe that she probably made a mistake when she told me the price, realized it afterwards and tried to forward a bill for $44.00, however $was not the price listed on the Declarations Page that I was sent and I should not be penalized for her error. Thank you
March 1, 2018 State Farm InsuranceExecutive Customer Service P.OBox 2320 Bloomington, IL 61702Revdex.comNUniversity StreetPeoria, IL 61615Revdex.com Case Number: ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February
26, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment contacted the complainant on February 28, 2018, to address her concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
I am rejecting this response because: I spoke to someone in there complaint department two times. The first one said she couldn't do anything and I ask to have a manager call meNo one did I just got a letter with the same excuseThe second time I spoke to them the lady I spoke to understood why I was upset and stated she would request a manger call meShe didn't understand why my request was not honoredI was promised a call this weekIt is Friday, 3:PM and no one has calledThey keep sending me this "Release of Credits/Special Release of Credits" that I signed, Stating it was the form I signed giving away my guarantied renewal policy to my DaughterI was told by State Farm Agents, this was the form to transfer any money still left on the policy to my daughter, NOT that I was giving her my guarantied renewal policyI was lied too years ago and didn't know itThey don't want to call me because they know I am rightI wish someone would give me the phone number to their CEO office so I can speak to an executive about how I am being treated after years of have State Farm for home and auto, and a current umbrella policyThey have no respect for their long term loyal customersI am ashamed of them and they should be ashamed of themselves.
PS: The attachment I am sending this what I was told had to do with transferring any money on the policy to my daughterBesides I still had my car insured with State Farm, so how could I possible give my policy awayYou can see how they lied to me
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 26, While we cannot share specific details in this public response, our State Farm Payment Plan department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan Department Phone: 888-311-State Farm County Mutual Insurance Coof Texas
Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number / To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 2, While we cannot share specific details in this public response, our underwriting department
contacted the complainant on December 8, Our response to the complainant provided additional clarity which we feel sufficiently satisfied his inquirySincerely, Underwriting Department State Farm Insurance Companies
May 21, State Farm Insurance Companies P.OBox 2320 Bloomington, IL 61702-2320 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence
dated May 14, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on May 17, and May 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-
April 18, Revdex.com N University St Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, While we cannot share specific details in this public response, our underwriting
department made contact with the complainant on April 17, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 5, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on June 9, 2017, to address his concerns, and we have reached a
satisfactory resolution Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
I am rejecting this response because:
Please see my last responseThis is just a letter saying they are sending a letter responseMr *** contact was not generated by this complaintNothing has changed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12160514, and find that this resolution is satisfactory to meWe have received their phone call and letter apologizing and correcting their mistakeThank you for your help
PO Box 2320 Bloomington, IL 61702 May 21, 2018 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, While we cannot
share specific details in this public response, our underwriting department responded to the customer on May 21, 2018, to address their concerns, and we are working with the insured to reach a satisfactory resolution. Sincerely, Personal Lines Fire Underwriting State Farm Insurance Companies
I am rejecting this response because: no one has contacted me as stated in the business responseI have been waiting for someone to contact me to resolve this issueNo one has bothered to call me, or email meI check daily and the response from this business is false
November 28, 2017Revdex.com*** * ***
*** ** ***Re: Revdex.com Case ID #: ***Complainant: *** ***To Whom It May Concern:Thank you for the additional opportunity to review Mr***’s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile Insurance Company isunable to respond directly to your inquiry due to privacy and confidentiality rights that are present withhealth insurance products.Please be assured we have responded directly to Mr***Please allow for adequate mail time for himto receive our responseHe is welcome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance Company
December 28, Revdex.com *** *** *** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, While we cannot share specific details in this public response, our underwriting
department contacted the customer on December 19, 2016, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services Underwriting Department State Farm Insurance Companies
To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated July 17, While we cannot share specific details in this public response, our underwriting department contacted the complainant’s legal representative on July 20, to address their concernsWe will
continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Operational Support Business Lines Underwriting Department State Farm Insurance Companies
Final Consumer Response /* (2000, 11, 2016/03/16) */
I would like to close case #XXXXXXXX as I have finally received the requested refund after almost weeksIf you need any further information, please contact me at the information below:
*** ***
*** *** ***
Leesburg, GA
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 3,While we cannot share specific details in this public response, a memberof our Agency Department contacted the complainant on March 10, 2017, toaddress her concerns, and we will continue to work with the complainant to reacha satisfactory resolution.Sincerely,Agency/Sales Administration Shared ServicesState Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 31, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 5, 2017, to address his concerns and we will continue to
work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
hello ,there Thank you for sending me this email! I have checked the attachemt which is from State FarmI did receive a call from them, but they just said they understand my condition, and then nothing! I still hold the opionion that I should get reimbursementSo actually we did not achieve any agreement! I don't know why State Farm said we are good on the phoneThat's ridiculous. Appreciate what you have done so far and I still need your help! Sincerely Xiaoying
I am rejecting this response because:
This is the 3rd response from State Farm and they all say the same thingThey just keep changing the dates on the letterThey have not contacted me to work with me in anyway, I only received a letter stating they were going to cancel my insurance and another one saying I owed them for fire insurance 27.00-I have no idea what this is - I never paid it beforeThey are harassing me for filing a claim and this is unacceptableI would really like an honest answer as to why and why they can't insure meIt is appalling to me that an insurance company as big as State Farm would act this way over one claim in years!
I am rejecting this response because: The letter I received from State Farm indicates that I was provided with a Declarations Page showing a premium of $and a Balance Due Notice for $44.00. This is incorrect as Jill Hoffman emailed me a Declarations Page on 6/1/showing a premium amount of $which was paid in full at the time I was offered the insurance policy. I have attached the Declarations Page I received showing an amount of $155.00, not $199.00. I believe that she probably made a mistake when she told me the price, realized it afterwards and tried to forward a bill for $44.00, however $was not the price listed on the Declarations Page that I was sent and I should not be penalized for her error. Thank you
March 1, 2018 State Farm InsuranceExecutive Customer Service P.OBox 2320 Bloomington, IL 61702Revdex.comNUniversity StreetPeoria, IL 61615Revdex.com Case Number: ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February
26, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment contacted the complainant on February 28, 2018, to address her concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
I am rejecting this response because: I spoke to someone in there complaint department two times. The first one said she couldn't do anything and I ask to have a manager call meNo one did I just got a letter with the same excuseThe second time I spoke to them the lady I spoke to understood why I was upset and stated she would request a manger call meShe didn't understand why my request was not honoredI was promised a call this weekIt is Friday, 3:PM and no one has calledThey keep sending me this "Release of Credits/Special Release of Credits" that I signed, Stating it was the form I signed giving away my guarantied renewal policy to my DaughterI was told by State Farm Agents, this was the form to transfer any money still left on the policy to my daughter, NOT that I was giving her my guarantied renewal policyI was lied too years ago and didn't know itThey don't want to call me because they know I am rightI wish someone would give me the phone number to their CEO office so I can speak to an executive about how I am being treated after years of have State Farm for home and auto, and a current umbrella policyThey have no respect for their long term loyal customersI am ashamed of them and they should be ashamed of themselves.
PS: The attachment I am sending this what I was told had to do with transferring any money on the policy to my daughterBesides I still had my car insured with State Farm, so how could I possible give my policy awayYou can see how they lied to me
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 26, While we cannot share specific details in this public response, our State Farm Payment Plan department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan Department Phone: 888-311-State Farm County Mutual Insurance Coof Texas
Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number / To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 2, While we cannot share specific details in this public response, our underwriting department
contacted the complainant on December 8, Our response to the complainant provided additional clarity which we feel sufficiently satisfied his inquirySincerely, Underwriting Department State Farm Insurance Companies
May 21, State Farm Insurance Companies P.OBox 2320 Bloomington, IL 61702-2320 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence
dated May 14, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on May 17, and May 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-
April 18, Revdex.com N University St Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, While we cannot share specific details in this public response, our underwriting
department made contact with the complainant on April 17, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 5, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on June 9, 2017, to address his concerns, and we have reached a
satisfactory resolution Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
I am rejecting this response because:
Please see my last responseThis is just a letter saying they are sending a letter responseMr *** contact was not generated by this complaintNothing has changed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12160514, and find that this resolution is satisfactory to meWe have received their phone call and letter apologizing and correcting their mistakeThank you for your help
PO Box 2320 Bloomington, IL 61702 May 21, 2018 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, While we cannot
share specific details in this public response, our underwriting department responded to the customer on May 21, 2018, to address their concerns, and we are working with the insured to reach a satisfactory resolution. Sincerely, Personal Lines Fire Underwriting State Farm Insurance Companies
I am rejecting this response because: no one has contacted me as stated in the business responseI have been waiting for someone to contact me to resolve this issueNo one has bothered to call me, or email meI check daily and the response from this business is false
November 28, 2017Revdex.com*** * ***
*** ** ***Re: Revdex.com Case ID #: ***Complainant: *** ***To Whom It May Concern:Thank you for the additional opportunity to review Mr***’s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile Insurance Company isunable to respond directly to your inquiry due to privacy and confidentiality rights that are present withhealth insurance products.Please be assured we have responded directly to Mr***Please allow for adequate mail time for himto receive our responseHe is welcome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance Company
December 28, Revdex.com *** *** *** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, While we cannot share specific details in this public response, our underwriting
department contacted the customer on December 19, 2016, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services Underwriting Department State Farm Insurance Companies
To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated July 17, While we cannot share specific details in this public response, our underwriting department contacted the complainant’s legal representative on July 20, to address their concernsWe will
continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Operational Support Business Lines Underwriting Department State Farm Insurance Companies
Final Consumer Response /* (2000, 11, 2016/03/16) */
I would like to close case #XXXXXXXX as I have finally received the requested refund after almost weeksIf you need any further information, please contact me at the information below:
*** ***
*** *** ***
Leesburg, GA