Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number / To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 2, While we cannot share specific details in this public response, our underwriting department
contacted the complainant on December 8, Our response to the complainant provided additional clarity which we feel sufficiently satisfied his inquirySincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because: I spoke to someone in there complaint department two times. The first one said she couldn't do anything and I ask to have a manager call meNo one did I just got a letter with the same excuseThe second time I spoke to them the lady I spoke to understood why I was upset and stated she would request a manger call meShe didn't understand why my request was not honoredI was promised a call this weekIt is Friday, 3:PM and no one has calledThey keep sending me this "Release of Credits/Special Release of Credits" that I signed, Stating it was the form I signed giving away my guarantied renewal policy to my DaughterI was told by State Farm Agents, this was the form to transfer any money still left on the policy to my daughter, NOT that I was giving her my guarantied renewal policyI was lied too years ago and didn't know itThey don't want to call me because they know I am rightI wish someone would give me the phone number to their CEO office so I can speak to an executive about how I am being treated after years of have State Farm for home and auto, and a current umbrella policyThey have no respect for their long term loyal customersI am ashamed of them and they should be ashamed of themselves.
PS: The attachment I am sending this what I was told had to do with transferring any money on the policy to my daughterBesides I still had my car insured with State Farm, so how could I possible give my policy awayYou can see how they lied to me
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 31, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 5, 2017, to address his concerns and we will continue to
work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
This is the 3rd response from State Farm and they all say the same thingThey just keep changing the dates on the letterThey have not contacted me to work with me in anyway, I only received a letter stating they were going to cancel my insurance and another one saying I owed them for fire insurance 27.00-I have no idea what this is - I never paid it beforeThey are harassing me for filing a claim and this is unacceptableI would really like an honest answer as to why and why they can't insure meIt is appalling to me that an insurance company as big as State Farm would act this way over one claim in years!
May 21, State Farm Insurance Companies P.OBox 2320 Bloomington, IL 61702-2320 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence
dated May 14, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on May 17, and May 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 26, While we cannot share specific details in this public response, our State Farm Payment Plan department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan Department Phone: 888-311-State Farm County Mutual Insurance Coof Texas
I am rejecting this response because:
I'm not sure how State Farm can say a satisfactory agreement has been reached when I have had no communication with them. I did receive a letter from State Farm within the last days that stating that they did not receive a cancellation notice from the MD office until June 6th. I received two separate letters - one for my homeowners and one for my auto. The letter from my auto inssaid it was not cancelled until June 6th and the one from the homeowners stated June 1st. However, I should not be penalized because the office that handled my insurance did not follow through as they should have. Phone records prove that I contacted State Farm on May 2, at 6:PM. This was a minute call in which I requested all of my insurance policies with State Farm to be cancelledThe male that I spoke to tried to get me to stay with State Farm but I informed him that I had already switched my insurance to another company. I requested a cancellation date of 4/which is the date that the new insurance took effect. On May I received an email from State Farm stating that my insurance payment was past due. My insurance payment was automatically deducted from my bank account and I did not prevent State Farm from taking the paymentSo State Farm did not try to withdraw the payment from my bank. On May 16th phone records prove that I again contacted State Farm because of the 5/email to make sure that my insurance was cancelled as requestedI was assured that it would beI also requested a refund of insurance that was prepaid. On June 6th I received another email from State Farm stating that my insurance was going to be cancelled due to nonpayment. At this time I am very irritated and phone records prove that I contacted them again on 6/from my cell phone at 11:am This call was minlong. I complained that my insurance should have been cancelled effective 4/and I have called several times however I keep receiving these emails and I haven't received the refund. I was again assured that this would be taken care of. She also stated that her files indicated that I have made the previous calls and everything would be cleared up. She state that she was the person that needed this information and now that she has it it would be taken care of. Yet again on 7/I received another email from State Farm stating that my payment was past due. Another phone call to them on 7/at 3:pm which lasted min. At this point I am very irrate and go through the whole story again. Again I'm assured that this will be taken care of. That was the last correspondence with them. Since I haven't received the refund for my insurance that was paid on 10/I contacted the MD office again through email requesting the refund. No response. I contacted my bank and asked why the payment for May was never made to State Farm. The response from M & T was "My review noted a transaction from this merchant was not attemped in May 2017. Further review noted the most recent transaction for State Farm occurred on April 5, for $232.24.I have all phone records which prove the calls were made. In addition, I have a statement from the bank which states the transaction for May was never attempted by State Farm. I have no problem providing these documents upon request. I believe this proves that my insurance was cancelled by me on May 2nd and as per State Farm's policy it shoud be cancelled effective 4/and all premiums paid for past that date need to be refunded
I am rejecting this response because: The letter I received from State Farm indicates that I was provided with a Declarations Page showing a premium of $and a Balance Due Notice for $44.00. This is incorrect as Jill Hoffman emailed me a Declarations Page on 6/1/showing a premium amount of $which was paid in full at the time I was offered the insurance policy. I have attached the Declarations Page I received showing an amount of $155.00, not $199.00. I believe that she probably made a mistake when she told me the price, realized it afterwards and tried to forward a bill for $44.00, however $was not the price listed on the Declarations Page that I was sent and I should not be penalized for her error. Thank you
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 3,While we cannot share specific details in this public response, a memberof our Agency Department contacted the complainant on March 10, 2017, toaddress her concerns, and we will continue to work with the complainant to reacha satisfactory resolution.Sincerely,Agency/Sales Administration Shared ServicesState Farm Insurance Companies
March 1, 2018 State Farm InsuranceExecutive Customer Service P.OBox 2320 Bloomington, IL 61702Revdex.comNUniversity StreetPeoria, IL 61615Revdex.com Case Number: ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February
26, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment contacted the complainant on February 28, 2018, to address her concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
April 2, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 22, While we cannot share specific details in this public response, our underwriting department is
in the process of submitting a formal response to the North Carolina Department of Insurance and we have reached a satisfactory resolutionSincerely, Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: David Hull Insurance Agency, 33-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12160514, and find that this resolution is satisfactory to meWe have received their phone call and letter apologizing and correcting their mistakeThank you for your help
I am rejecting this response because: no one has contacted me as stated in the business responseI have been waiting for someone to contact me to resolve this issueNo one has bothered to call me, or email meI check daily and the response from this business is false
December 28, Revdex.com *** *** *** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, While we cannot share specific details in this public response, our underwriting
department contacted the customer on December 19, 2016, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services Underwriting Department State Farm Insurance Companies
PO Box 2320 Bloomington, IL 61702 May 21, 2018 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, While we cannot
share specific details in this public response, our underwriting department responded to the customer on May 21, 2018, to address their concerns, and we are working with the insured to reach a satisfactory resolution. Sincerely, Personal Lines Fire Underwriting State Farm Insurance Companies
I am rejecting this response because:
Please see my last responseThis is just a letter saying they are sending a letter responseMr *** contact was not generated by this complaintNothing has changed
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 5, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on June 9, 2017, to address his concerns, and we have reached a
satisfactory resolution Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
November 28, 2017Revdex.com*** * ***
*** ** ***Re: Revdex.com Case ID #: ***Complainant: *** ***To Whom It May Concern:Thank you for the additional opportunity to review Mr***’s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile Insurance Company isunable to respond directly to your inquiry due to privacy and confidentiality rights that are present withhealth insurance products.Please be assured we have responded directly to Mr***Please allow for adequate mail time for himto receive our responseHe is welcome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance Company
Final Consumer Response /* (2000, 11, 2016/03/16) */
I would like to close case #XXXXXXXX as I have finally received the requested refund after almost weeksIf you need any further information, please contact me at the information below:
*** ***
*** *** ***
Leesburg, GA
To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated July 17, While we cannot share specific details in this public response, our underwriting department contacted the complainant’s legal representative on July 20, to address their concernsWe will
continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Operational Support Business Lines Underwriting Department State Farm Insurance Companies
Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number / To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 2, While we cannot share specific details in this public response, our underwriting department
contacted the complainant on December 8, Our response to the complainant provided additional clarity which we feel sufficiently satisfied his inquirySincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because: I spoke to someone in there complaint department two times. The first one said she couldn't do anything and I ask to have a manager call meNo one did I just got a letter with the same excuseThe second time I spoke to them the lady I spoke to understood why I was upset and stated she would request a manger call meShe didn't understand why my request was not honoredI was promised a call this weekIt is Friday, 3:PM and no one has calledThey keep sending me this "Release of Credits/Special Release of Credits" that I signed, Stating it was the form I signed giving away my guarantied renewal policy to my DaughterI was told by State Farm Agents, this was the form to transfer any money still left on the policy to my daughter, NOT that I was giving her my guarantied renewal policyI was lied too years ago and didn't know itThey don't want to call me because they know I am rightI wish someone would give me the phone number to their CEO office so I can speak to an executive about how I am being treated after years of have State Farm for home and auto, and a current umbrella policyThey have no respect for their long term loyal customersI am ashamed of them and they should be ashamed of themselves.
PS: The attachment I am sending this what I was told had to do with transferring any money on the policy to my daughterBesides I still had my car insured with State Farm, so how could I possible give my policy awayYou can see how they lied to me
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 31, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 5, 2017, to address his concerns and we will continue to
work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
This is the 3rd response from State Farm and they all say the same thingThey just keep changing the dates on the letterThey have not contacted me to work with me in anyway, I only received a letter stating they were going to cancel my insurance and another one saying I owed them for fire insurance 27.00-I have no idea what this is - I never paid it beforeThey are harassing me for filing a claim and this is unacceptableI would really like an honest answer as to why and why they can't insure meIt is appalling to me that an insurance company as big as State Farm would act this way over one claim in years!
May 21, State Farm Insurance Companies P.OBox 2320 Bloomington, IL 61702-2320 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence
dated May 14, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on May 17, and May 18, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 26, While we cannot share specific details in this public response, our State Farm Payment Plan department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan Department Phone: 888-311-State Farm County Mutual Insurance Coof Texas
I am rejecting this response because:
I'm not sure how State Farm can say a satisfactory agreement has been reached when I have had no communication with them. I did receive a letter from State Farm within the last days that stating that they did not receive a cancellation notice from the MD office until June 6th. I received two separate letters - one for my homeowners and one for my auto. The letter from my auto inssaid it was not cancelled until June 6th and the one from the homeowners stated June 1st. However, I should not be penalized because the office that handled my insurance did not follow through as they should have. Phone records prove that I contacted State Farm on May 2, at 6:PM. This was a minute call in which I requested all of my insurance policies with State Farm to be cancelledThe male that I spoke to tried to get me to stay with State Farm but I informed him that I had already switched my insurance to another company. I requested a cancellation date of 4/which is the date that the new insurance took effect. On May I received an email from State Farm stating that my insurance payment was past due. My insurance payment was automatically deducted from my bank account and I did not prevent State Farm from taking the paymentSo State Farm did not try to withdraw the payment from my bank. On May 16th phone records prove that I again contacted State Farm because of the 5/email to make sure that my insurance was cancelled as requestedI was assured that it would beI also requested a refund of insurance that was prepaid. On June 6th I received another email from State Farm stating that my insurance was going to be cancelled due to nonpayment. At this time I am very irritated and phone records prove that I contacted them again on 6/from my cell phone at 11:am This call was minlong. I complained that my insurance should have been cancelled effective 4/and I have called several times however I keep receiving these emails and I haven't received the refund. I was again assured that this would be taken care of. She also stated that her files indicated that I have made the previous calls and everything would be cleared up. She state that she was the person that needed this information and now that she has it it would be taken care of. Yet again on 7/I received another email from State Farm stating that my payment was past due. Another phone call to them on 7/at 3:pm which lasted min. At this point I am very irrate and go through the whole story again. Again I'm assured that this will be taken care of. That was the last correspondence with them. Since I haven't received the refund for my insurance that was paid on 10/I contacted the MD office again through email requesting the refund. No response. I contacted my bank and asked why the payment for May was never made to State Farm. The response from M & T was "My review noted a transaction from this merchant was not attemped in May 2017. Further review noted the most recent transaction for State Farm occurred on April 5, for $232.24.I have all phone records which prove the calls were made. In addition, I have a statement from the bank which states the transaction for May was never attempted by State Farm. I have no problem providing these documents upon request. I believe this proves that my insurance was cancelled by me on May 2nd and as per State Farm's policy it shoud be cancelled effective 4/and all premiums paid for past that date need to be refunded
I am rejecting this response because: The letter I received from State Farm indicates that I was provided with a Declarations Page showing a premium of $and a Balance Due Notice for $44.00. This is incorrect as Jill Hoffman emailed me a Declarations Page on 6/1/showing a premium amount of $which was paid in full at the time I was offered the insurance policy. I have attached the Declarations Page I received showing an amount of $155.00, not $199.00. I believe that she probably made a mistake when she told me the price, realized it afterwards and tried to forward a bill for $44.00, however $was not the price listed on the Declarations Page that I was sent and I should not be penalized for her error. Thank you
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 3,While we cannot share specific details in this public response, a memberof our Agency Department contacted the complainant on March 10, 2017, toaddress her concerns, and we will continue to work with the complainant to reacha satisfactory resolution.Sincerely,Agency/Sales Administration Shared ServicesState Farm Insurance Companies
March 1, 2018 State Farm InsuranceExecutive Customer Service P.OBox 2320 Bloomington, IL 61702Revdex.comNUniversity StreetPeoria, IL 61615Revdex.com Case Number: ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February
26, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment contacted the complainant on February 28, 2018, to address her concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
April 2, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 22, While we cannot share specific details in this public response, our underwriting department is
in the process of submitting a formal response to the North Carolina Department of Insurance and we have reached a satisfactory resolutionSincerely, Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: David Hull Insurance Agency, 33-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12160514, and find that this resolution is satisfactory to meWe have received their phone call and letter apologizing and correcting their mistakeThank you for your help
I am rejecting this response because: no one has contacted me as stated in the business responseI have been waiting for someone to contact me to resolve this issueNo one has bothered to call me, or email meI check daily and the response from this business is false
December 28, Revdex.com *** *** *** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, While we cannot share specific details in this public response, our underwriting
department contacted the customer on December 19, 2016, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services Underwriting Department State Farm Insurance Companies
PO Box 2320 Bloomington, IL 61702 May 21, 2018 Revdex.com N University Peoria, IL 61615 Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, While we cannot
share specific details in this public response, our underwriting department responded to the customer on May 21, 2018, to address their concerns, and we are working with the insured to reach a satisfactory resolution. Sincerely, Personal Lines Fire Underwriting State Farm Insurance Companies
I am rejecting this response because:
Please see my last responseThis is just a letter saying they are sending a letter responseMr *** contact was not generated by this complaintNothing has changed
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 5, While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on June 9, 2017, to address his concerns, and we have reached a
satisfactory resolution Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
November 28, 2017Revdex.com*** * ***
*** ** ***Re: Revdex.com Case ID #: ***Complainant: *** ***To Whom It May Concern:Thank you for the additional opportunity to review Mr***’s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile Insurance Company isunable to respond directly to your inquiry due to privacy and confidentiality rights that are present withhealth insurance products.Please be assured we have responded directly to Mr***Please allow for adequate mail time for himto receive our responseHe is welcome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance Company
Final Consumer Response /* (2000, 11, 2016/03/16) */
I would like to close case #XXXXXXXX as I have finally received the requested refund after almost weeksIf you need any further information, please contact me at the information below:
*** ***
*** *** ***
Leesburg, GA
To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated July 17, While we cannot share specific details in this public response, our underwriting department contacted the complainant’s legal representative on July 20, to address their concernsWe will
continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Operational Support Business Lines Underwriting Department State Farm Insurance Companies