To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 31, While we cannot share specific details in this public response, our underwriting department responded to the consumer on September 5, to address their concerns, and we have reached a
satisfactory resolutionSincerely, Personal Lines Auto Underwriting Department State Farm Insurance Companies
March 13, 2018Dispute Resolution DepartmentNUniversity St.Peoria, IL 61615Case Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # *** Consumer: *** *** Case Opened: March 5, 2018To Whom It May Concern:Thank you for the opportunity to reply to your
correspondence dated March 5, 2018.While we cannot share specific details in this public response, the State Farm agent has contacted thecomplainant on March 13, to address his concerns, and we have reached a satisfactory resolution.Sincerely,Auto OperationsState Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 23, While we cannot share specific details in this public response, our underwriting department contacted the complainant on June 29, 2017, to address her concerns, and we have reached a
satisfactory resolution with the complainantSincerely, Auto Underwriting Department State Farm Insurance Companies
February 13, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: 12625132 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, 2018. While we cannot share specific details in this public response, our SFPP Department contacted the complainant on February 2, 2018 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-7377
I am rejecting this response because:The problem is a billing error that State Farm REFUSES to fix. Currently totaling $83.50They overbilled me for the last 6 month policy period by NOT adjusting my policy to reflect removing an accident.I intend on getting this money back if I have to take them to Small Claims court.
I have attached a document that gives a history on this account back to 2015. There have been 2 times now that the insured did not notify us of a vehicle change at the time the change was to have been done; once in May 2016 which we were notified of in March 2017, and the other in October 2016...
when the lienholder advised us several days after the transaction wanting a binder sent to them on a vehicle that we were not advised of. If you have any questions or concerns, please feel free to contact my office at 252-444-1700, or via email at [email protected]. Thanks[redacted]r, Agent
March 7, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Susan [redacted] Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 3, 2017. While we cannot share specific details in this public response, a member of our Agency...
Department contacted the complainant on March 6, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
PO Box 2320 Bloomington, IL 61702-2320 May 21, 2018 Revdex.com 8100 N. University St. Peoria, IL 61615 Re: Complaint Case: 12830624 Complainant: Benjamin [redacted] Auto Policy Number(s): [redacted] [redacted] Dear Sir/ Madam: This is in response to the inquiry regarding the above referenced insured’s State Farm Automobile policies. We contacted Mr. [redacted] regarding the concerns that were expressed in the original complaint. We have since canceled all of Mr. [redacted]’s policies with State Farm, at his request, and have issued appropriate refunds. It is unfortunate that Mr. [redacted] had an unsatisfactory experience with State Farm, however we continue to strive to provide remarkable customer service in every customer experience. We have now closed this matter as the customer has decided to move his business elsewhere. Sincerely, [redacted], CPCU Auto Underwriter Team Manager State Farm Insurance Company
May 24, 2018 P.O. Box 2320 Bloomington, IL 61702 Revdex.com 8100 N University St. Peoria, IL 61615 Re: Revdex.com case number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 21, 2018. While we...
cannot share specific details in this public response, our underwriting department contacted the customer on May 24, 2018 to address his concerns and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: State Farm contacted me via a voice mail to return call to Kenneth on Monday November 13,2017 I call the number that was left on the voicemail I got transfer 3 times in 22 min my lunch break is 30min so by the time a claims person came to the phone...
my lunch break was over. I talk to a man who gave me another number an advise me it was a direct number to his office I call the number on Thursday the voicemail said he will be out of the office for 2 days I got a lady who I told I was sick of the running around that is all I seem to get from state farm ,then on November 17,2017 I got a email from Andy [redacted] who want me to call state farm lawyer more running around sending me a email that said the policy for the 2014 Avalon was taken out in 2012. that doesn't make any sense. I need state farm to do a through investigation an then contact me an stop giving me work to do also stop giving me run around.
April 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 10, 2017. The complainant requested calls to stop at his designated cell number for an auto quote....
After further research, the complainant’s cell number was tied to a lead under another consumer name ([redacted] for an auto quote request on March 7. The State Farm agent received the lead from a third party internet lead provider – Everquote. The agent purchased the lead information in good faith from Everquote. Since Everquote provided the lead to the agent, only Everquote can research and respond as to the source of the information provided in that quote request. If additional source information is needed, the consumer should be directed to contact Everquote at: 210 Broadway, Cambridge, MA 02139, 855-522-3444. The Everquote Lead ID is 23300236-L-95399219--7813589 - this number is needed for EverQuote to research. The complainant also requested calls stop on his roommates cell number, but did not provide the roommates name. After researching, the second phone number (roommate) was associated with consumer, [redacted] at a [redacted], New London address when he came through with a quote request a few years ago. Since the name and address on the lead prior matched the latest quote request from EverQuote, our system associated the second phone number to the prospect record that was created for the agent. It is not possible for us to know why the name and address on the prospect record does not match that of the complainant in his complaint filing. Only EverQuote can speak to the information they obtained and sold to the State Farm agent. We hope this is a satisfactory resolution and this issue can be closed. Sincerely, State Farm Marketing Department
Initial Business Response /* (1000, 5, 2016/09/09) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August 30, 2016. While we
cannot share specific details in this public response, our claim department contacted the
complainant on August 30, 2016, to...
address his concerns, and we have reached a satisfactory
resolution.
Sincerely,
State Farm Claims Department
Phone: XXX-XXX-XXXX
State Farm Mutual Automobile Insurance Company
RE: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, 2017. State Farm has responded to concerns presented by Jianxuan [redacted] on October 12, 2017 and October 25, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Com[redacted]ies
April 2, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on March 30, 2017 in writing, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Services Underwriting Department Phone: 765-463-8526 State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/12/28) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
December 28, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Complaint Case: XXXXXXXX
Complainant: [redacted]...
Dear Sir/ Madam:
This is in response to the inquiry regarding the above referenced insured’s State Farm
Automobile policy. We have been in contact with the insured regarding the concerns that were expressed in the complaint. We will be working with the insured to make sure all concerns are addressed and corrected.
We trust that the information provided with satisfy your inquiry into this matter. If you need any
further information, please contact Auto Underwriter [redacted] at 770-379-5762.
Sincerely,
[redacted] CPCU, CLU, FLMI
Auto Underwriter Team Manager
State Farm Insurance Company
I am rejecting this response because:
I received a call from the prior agent and he was rude and unwilling to assist with their error in giving me incorrect information...aka telling a lie. He even started to raise his voice and I told him there was no need and he stated the conversation was over. I have proof of their lie...but they refuse to correct the issue. Attached is the email with them stating my rate would drop in December of last year...which he said he couldn't view
April 14, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12099055 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted...
the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, SFPP department Phone: (888)311-7377
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12121658, and find that this resolution is satisfactory to me.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 31, While we cannot share specific details in this public response, our underwriting department responded to the consumer on September 5, to address their concerns, and we have reached a
satisfactory resolutionSincerely, Personal Lines Auto Underwriting Department State Farm Insurance Companies
March 13, 2018Dispute Resolution DepartmentNUniversity St.Peoria, IL 61615Case Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # *** Consumer: *** *** Case Opened: March 5, 2018To Whom It May Concern:Thank you for the opportunity to reply to your
correspondence dated March 5, 2018.While we cannot share specific details in this public response, the State Farm agent has contacted thecomplainant on March 13, to address his concerns, and we have reached a satisfactory resolution.Sincerely,Auto OperationsState Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 23, While we cannot share specific details in this public response, our underwriting department contacted the complainant on June 29, 2017, to address her concerns, and we have reached a
satisfactory resolution with the complainantSincerely, Auto Underwriting Department State Farm Insurance Companies
Attached is the response for complaint 12014908
February 13, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: 12625132 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, 2018. While we cannot share specific details in this public response, our SFPP Department contacted the complainant on February 2, 2018 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-7377
I am rejecting this response because:The problem is a billing error that State Farm REFUSES to fix. Currently totaling $83.50They overbilled me for the last 6 month policy period by NOT adjusting my policy to reflect removing an accident.I intend on getting this money back if I have to take them to Small Claims court.
I have attached a document that gives a history on this account back to 2015. There have been 2 times now that the insured did not notify us of a vehicle change at the time the change was to have been done; once in May 2016 which we were notified of in March 2017, and the other in October 2016...
when the lienholder advised us several days after the transaction wanting a binder sent to them on a vehicle that we were not advised of. If you have any questions or concerns, please feel free to contact my office at 252-444-1700, or via email at [email protected]. Thanks[redacted]r, Agent
March 7, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Susan [redacted] Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 3, 2017. While we cannot share specific details in this public response, a member of our Agency...
Department contacted the complainant on March 6, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
PO Box 2320 Bloomington, IL 61702-2320 May 21, 2018 Revdex.com 8100 N. University St. Peoria, IL 61615 Re: Complaint Case: 12830624 Complainant: Benjamin [redacted] Auto Policy Number(s): [redacted] [redacted] Dear Sir/ Madam: This is in response to the inquiry regarding the above referenced insured’s State Farm Automobile policies. We contacted Mr. [redacted] regarding the concerns that were expressed in the original complaint. We have since canceled all of Mr. [redacted]’s policies with State Farm, at his request, and have issued appropriate refunds. It is unfortunate that Mr. [redacted] had an unsatisfactory experience with State Farm, however we continue to strive to provide remarkable customer service in every customer experience. We have now closed this matter as the customer has decided to move his business elsewhere. Sincerely, [redacted], CPCU Auto Underwriter Team Manager State Farm Insurance Company
May 24, 2018 P.O. Box 2320 Bloomington, IL 61702 Revdex.com 8100 N University St. Peoria, IL 61615 Re: Revdex.com case number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 21, 2018. While we...
cannot share specific details in this public response, our underwriting department contacted the customer on May 24, 2018 to address his concerns and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
I am rejecting this response because: State Farm contacted me via a voice mail to return call to Kenneth on Monday November 13,2017 I call the number that was left on the voicemail I got transfer 3 times in 22 min my lunch break is 30min so by the time a claims person came to the phone...
my lunch break was over. I talk to a man who gave me another number an advise me it was a direct number to his office I call the number on Thursday the voicemail said he will be out of the office for 2 days I got a lady who I told I was sick of the running around that is all I seem to get from state farm ,then on November 17,2017 I got a email from Andy [redacted] who want me to call state farm lawyer more running around sending me a email that said the policy for the 2014 Avalon was taken out in 2012. that doesn't make any sense. I need state farm to do a through investigation an then contact me an stop giving me work to do also stop giving me run around.
April 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 10, 2017. The complainant requested calls to stop at his designated cell number for an auto quote....
After further research, the complainant’s cell number was tied to a lead under another consumer name ([redacted] for an auto quote request on March 7. The State Farm agent received the lead from a third party internet lead provider – Everquote. The agent purchased the lead information in good faith from Everquote. Since Everquote provided the lead to the agent, only Everquote can research and respond as to the source of the information provided in that quote request. If additional source information is needed, the consumer should be directed to contact Everquote at: 210 Broadway, Cambridge, MA 02139, 855-522-3444. The Everquote Lead ID is 23300236-L-95399219--7813589 - this number is needed for EverQuote to research. The complainant also requested calls stop on his roommates cell number, but did not provide the roommates name. After researching, the second phone number (roommate) was associated with consumer, [redacted] at a [redacted], New London address when he came through with a quote request a few years ago. Since the name and address on the lead prior matched the latest quote request from EverQuote, our system associated the second phone number to the prospect record that was created for the agent. It is not possible for us to know why the name and address on the prospect record does not match that of the complainant in his complaint filing. Only EverQuote can speak to the information they obtained and sold to the State Farm agent. We hope this is a satisfactory resolution and this issue can be closed. Sincerely, State Farm Marketing Department
Initial Business Response /* (1000, 5, 2016/09/09) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August 30, 2016. While we
cannot share specific details in this public response, our claim department contacted the
complainant on August 30, 2016, to...
address his concerns, and we have reached a satisfactory
resolution.
Sincerely,
State Farm Claims Department
Phone: XXX-XXX-XXXX
State Farm Mutual Automobile Insurance Company
RE: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, 2017. State Farm has responded to concerns presented by Jianxuan [redacted] on October 12, 2017 and October 25, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Com[redacted]ies
April 2, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on March 30, 2017 in writing, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Services Underwriting Department Phone: 765-463-8526 State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/12/28) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
December 28, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Complaint Case: XXXXXXXX
Complainant: [redacted]...
Dear Sir/ Madam:
This is in response to the inquiry regarding the above referenced insured’s State Farm
Automobile policy. We have been in contact with the insured regarding the concerns that were expressed in the complaint. We will be working with the insured to make sure all concerns are addressed and corrected.
We trust that the information provided with satisfy your inquiry into this matter. If you need any
further information, please contact Auto Underwriter [redacted] at 770-379-5762.
Sincerely,
[redacted] CPCU, CLU, FLMI
Auto Underwriter Team Manager
State Farm Insurance Company
I am rejecting this response because:
I received a call from the prior agent and he was rude and unwilling to assist with their error in giving me incorrect information...aka telling a lie. He even started to raise his voice and I told him there was no need and he stated the conversation was over. I have proof of their lie...but they refuse to correct the issue. Attached is the email with them stating my rate would drop in December of last year...which he said he couldn't view
April 14, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12099055 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted...
the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, SFPP department Phone: (888)311-7377
I am rejecting this response because I have not received any communication from business regarding the issue. So not satisfactory.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12121658, and find that this resolution is satisfactory to me.