Initial Business Response /* (1000, 5, 2016/09/28) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
[redacted] XXXXX
September 26, 2016
Dispute Resolution...
Department
Case Manager/Dispute Resolution
Revdex.com Complaint Department
RE: Complaint Case # XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
To Whom It May Concern:
Thank you for the opportunity to reply to your recent correspondence.
While we cannot share specific details in this public response, our auto operations division
has contacted the complainant to address his concerns.
Sincerely,
Auto Operations
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its pretty simple. They still haven't returned all of my money. And I haven't heard from any of them for several weeks. In fact when I tried to follow up with "executive customer support" to see why I hadn't heard back I got told "oh would you just shut up" and the rep hung up on me. So now, not only have I been ripped off, but they aren't even doing anything to fix the problem
Final Business Response /* (4000, 9, 2016/10/08) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 09/30/2016.
While we cannot share specific details in this public response, our auto operations division contacted the
complainant to address her concerns.
Sincerely,
Auto Operations
State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 14, 2016. While we cannot share specific details in this public response, we have reached a satisfactory resolution Sincerely, SFPP Department State Farm Insurance
I am rejecting this response because: I have not received any contact from State Farm regarding this issue, they never reached out like they said they intended to. My issue remains unresolved.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 29, 2017. While we cannot share specific details in this public response, our SFPP department attempted to contact the complainant on September 1, 2017 and September 5, 2017, to address her concerns....
Our attempts to reach her were unsuccessful. We will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 888-311-7377
Initial Business Response /* (1000, 5, 2016/05/05) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 28, 2016.
While we cannot share specific details in this public response, our SFPP department
contacted the complainant on May 3rd and 4th, to...
address her concerns, and we were
forced to leave voice messages. We sent him * contact letter advising to give us * call in
hopes in resolving this matter. We will continue to work with the complainant to reach *
satisfactory resolution.
Sincerely,
State Farm Payment Plan
SFPP department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was sent a letter to contact the SFPP Department and speak with [redacted]. All she did was repeat what they initially sent me in letter, "they would not pay the 250 dollars in DMV fees." Because of the lack of communication by the [redacted] office, I am being penalized and forced to pay fees that happened because my State Farm rep had no answers to my questions and were incompetent in carrying forth State Farm policies. I will never recommend State Farm to anyone, they are not * "good neighbor." It is very sad that now the SFPP department can call me regarding things with my account, but when this whole ordeal transpired they wouldn't give me the time or day. They are horrible at doing business and need to tae a hard look at who they entrust to carry the State Farm name on their sign, because if they have several offices like the [redacted] office in [redacted], ** their business wont last.
January 26, 2018 Revdex.com 8100 N. University Peoira, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 22, 2018. While we cannot share specific details in this public response, our servicing agent...
contacted the complainant on January 24, 2018 to address her concerns. We are confident that a resolution to this matter will be reached very soon. Sincerely, Underwriting Services State Farm Insurance Companies
December 15, 2017[redacted]Louisville, KY 40223-2944Re: Revdex.com Case Number [redacted]Dear Mr. [redacted]:We have received a copy of the complaint you filed with the Revdex.com. We haveattempted to contact you by phone to discuss your concerns, but have not been able to...
connect.In response to your concerns related to the 2 claims referenced in the complaint, I havereviewed and determined neither was considered an at fault loss.In claim number [redacted], we determined the driver of the other vehicle was at fault. Yourclaim was closed without any payments being made.Should you wish to discuss this matter further, please contact me at [redacted].Sincerely,[redacted]Claim Section ManagerState Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 7/19/2017. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 7/19/2017 to address her concerns and we have...
reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 4, 2017. While we cannot share specific details in this public response, our claims department contacted the complainant on April 4, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Weather and Catastrophe Claims Phone: [redacted] State Farm Fire and Casualty Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I spoke with [redacted] at the [redacted] State Farm location and was told my discount would be put back on and my account should be back to normal by October 2017.Sincerely[redacted]
September 8, 2017 State Farm Insurance Companies Revdex.com Heart of Illinois Revdex.com Attn: Dispute Resolution Dept. [redacted] [redacted] Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 06, 2017. While we cannot share specific details in this public response, our underwriting department has reached out to the customer in an attempt to resolve this matter. Sincerely, Auto Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/07/20) */
July 15, 2015
Revdex.com of Central Illinois
Attn: Revdex.com Complaint Department
112 Harrison
Peoria, IL 61602
RE: Complaint Case Number: XXXXXXXX
To Whom This May Concern:
Thank you for your recent...
inquiry dated July 7, 2015 concerning complaint case number XXXXXXXX. I have been asked to respond on behalf of State Farm(r).
While we would like to provide information to the Revdex.com, we're unable to do so due to privacy laws. If our policyholder were to sign a release however, we'd be happy to share specifics regarding this policy.
We will be sending a letter to our policyholder addressing all of the items included in his email to your agency.
Thank you for allowing us to review this situation and address your concerns.
Sincerely,
Personal Lines Auto Underwriting - Operations Center Market Area
State Farm Mutual Insurance Company
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
-I never read in the policies of State Farm that a quote was given as long as their system caught up with changes.
-This letter makes a great point to list the dates of changes but fails terribly in their response to my cancellation date. I called and cancelled on Jun 30th to be effective Jul 1st. The State Farm office contacted me on Jul 15th to start the processing!!! No wonder this terrible excuse for a company doesn't perform even at the most easy tasks.
-This letter was generated by [redacted] who is a Team Manager who I can only guess doesn't stand behind his investigating due to the fact he lists the very office that I am complaining about as a point of contact for further questions.
-There was not one point made in the letter other than State Farm has horrible processing systems and will not sit down and take the time to settle all your complaints. This was just another brush off letter generated by overpaid management in a trainwreck of a company. 5 year olds give better customer service at a lemonade stand..
Initial Business Response /* (1000, 5, 2015/11/01) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
October 30, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom...
It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 23, 2015. While
we cannot share specific details in this public response, our underwriting department will contact
the complainant to address her concerns, and we will continue to work with the complainant to
reach a satisfactory resolution.
Sincerely,
Underwriting Department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO! I do not accept because the minute the Revdex.com remove themselves from my complaint State Farm will do nothing.
November 17, 2017Revdex.com8100 N. UniversityPeoria, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence November 13, 2017. While we cannotshare specific details in this public response, our servicing agent contacted the...
complainant on November16, 2017, to address her concerns. The insured requested cancellation of her policies as of November 11,2017, as she has secured coverage elsewhere.Sincerely,Underwriting ServicesState Farm Insurance CompaniesCc: State Farm Agent, Vince Iaquinta 49-6330
December 20, 2017 Revdex.com 8100 N University St Peoria, IL 61615 Re: [redacted], Case No. [redacted] Dear Sir or Madam, State Farm Bank® received your correspondence pertaining to Ms. [redacted] and her complaint regarding her vehicle loan. We understand Ms. [redacted]’s concern and we appreciate...
you contacting us. State Farm Bank will be contacting Ms. [redacted] directly regarding her concerns. If anything additional is needed, please contact State Farm Bank’s ServiceRecovery Team at (855) 306-4019. The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank
Initial Business Response /* (1000, 5, 2015/08/29) */
August 28, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August...
18, 2015. While we cannot share specific details in this public response, State Farm was contacted by the complainant also on August 18, 2015,to address her concerns, and we have reached a satisfactory resolution. We were able to process an automatic credit transfer directly into her
financial institution.
Sincerely,
State Farm Payment Plan
State Farm Insurance Companies
Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, 2018. While we cannot share specific details in this public response, our auto operations division has been in contact with the complainant. The concerns have been addressed directly with the complainant. Sincerely, Auto Operations State Farm Insurance Companies
March 26, 2018Revdex.com8100 N. UniversityPeoira, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 20, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment...
contacted the servicing Agent for the policy on March 22, 2018, and asatisfactory explanation was provided.Sincerely,Underwriting ServicesState Farm Insurance Companies
I am rejecting this response because:
I have not be contacted by anyone at State Farm nor do I have any missed calls or messages from them as well.
I have attached a copy of the original email stating my rates would go down...but I am unable to attach a second document where I am told by my new agent "I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email
attachment, is not correct. They are correct in saying accidents/violations hold accountability for three years. But, good
driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach
the three year mark. The discount gets added once the policy is three years old. As long as the policy stay’s accident
free for three years, you’ll see a AFD-3 added to your policy at the policies three year anniversary."
Initial Business Response /* (1000, 5, 2016/09/28) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
[redacted] XXXXX
September 26, 2016
Dispute Resolution...
Department
Case Manager/Dispute Resolution
Revdex.com Complaint Department
RE: Complaint Case # XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
To Whom It May Concern:
Thank you for the opportunity to reply to your recent correspondence.
While we cannot share specific details in this public response, our auto operations division
has contacted the complainant to address his concerns.
Sincerely,
Auto Operations
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its pretty simple. They still haven't returned all of my money. And I haven't heard from any of them for several weeks. In fact when I tried to follow up with "executive customer support" to see why I hadn't heard back I got told "oh would you just shut up" and the rep hung up on me. So now, not only have I been ripped off, but they aren't even doing anything to fix the problem
Final Business Response /* (4000, 9, 2016/10/08) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 09/30/2016.
While we cannot share specific details in this public response, our auto operations division contacted the
complainant to address her concerns.
Sincerely,
Auto Operations
State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 14, 2016. While we cannot share specific details in this public response, we have reached a satisfactory resolution Sincerely, SFPP Department State Farm Insurance
I am rejecting this response because: I have not received any contact from State Farm regarding this issue, they never reached out like they said they intended to. My issue remains unresolved.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 29, 2017. While we cannot share specific details in this public response, our SFPP department attempted to contact the complainant on September 1, 2017 and September 5, 2017, to address her concerns....
Our attempts to reach her were unsuccessful. We will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 888-311-7377
Initial Business Response /* (1000, 5, 2016/05/05) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 28, 2016.
While we cannot share specific details in this public response, our SFPP department
contacted the complainant on May 3rd and 4th, to...
address her concerns, and we were
forced to leave voice messages. We sent him * contact letter advising to give us * call in
hopes in resolving this matter. We will continue to work with the complainant to reach *
satisfactory resolution.
Sincerely,
State Farm Payment Plan
SFPP department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was sent a letter to contact the SFPP Department and speak with [redacted]. All she did was repeat what they initially sent me in letter, "they would not pay the 250 dollars in DMV fees." Because of the lack of communication by the [redacted] office, I am being penalized and forced to pay fees that happened because my State Farm rep had no answers to my questions and were incompetent in carrying forth State Farm policies. I will never recommend State Farm to anyone, they are not * "good neighbor." It is very sad that now the SFPP department can call me regarding things with my account, but when this whole ordeal transpired they wouldn't give me the time or day. They are horrible at doing business and need to tae a hard look at who they entrust to carry the State Farm name on their sign, because if they have several offices like the [redacted] office in [redacted], ** their business wont last.
January 26, 2018 Revdex.com 8100 N. University Peoira, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 22, 2018. While we cannot share specific details in this public response, our servicing agent...
contacted the complainant on January 24, 2018 to address her concerns. We are confident that a resolution to this matter will be reached very soon. Sincerely, Underwriting Services State Farm Insurance Companies
December 15, 2017[redacted]Louisville, KY 40223-2944Re: Revdex.com Case Number [redacted]Dear Mr. [redacted]:We have received a copy of the complaint you filed with the Revdex.com. We haveattempted to contact you by phone to discuss your concerns, but have not been able to...
connect.In response to your concerns related to the 2 claims referenced in the complaint, I havereviewed and determined neither was considered an at fault loss.In claim number [redacted], we determined the driver of the other vehicle was at fault. Yourclaim was closed without any payments being made.Should you wish to discuss this matter further, please contact me at [redacted].Sincerely,[redacted]Claim Section ManagerState Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 7/19/2017. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 7/19/2017 to address her concerns and we have...
reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 4, 2017. While we cannot share specific details in this public response, our claims department contacted the complainant on April 4, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Weather and Catastrophe Claims Phone: [redacted] State Farm Fire and Casualty Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I spoke with [redacted] at the [redacted] State Farm location and was told my discount would be put back on and my account should be back to normal by October 2017.Sincerely[redacted]
September 8, 2017 State Farm Insurance Companies Revdex.com Heart of Illinois Revdex.com Attn: Dispute Resolution Dept. [redacted] [redacted] Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 06, 2017. While we cannot share specific details in this public response, our underwriting department has reached out to the customer in an attempt to resolve this matter. Sincerely, Auto Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/07/20) */
July 15, 2015
Revdex.com of Central Illinois
Attn: Revdex.com Complaint Department
112 Harrison
Peoria, IL 61602
RE: Complaint Case Number: XXXXXXXX
To Whom This May Concern:
Thank you for your recent...
inquiry dated July 7, 2015 concerning complaint case number XXXXXXXX. I have been asked to respond on behalf of State Farm(r).
While we would like to provide information to the Revdex.com, we're unable to do so due to privacy laws. If our policyholder were to sign a release however, we'd be happy to share specifics regarding this policy.
We will be sending a letter to our policyholder addressing all of the items included in his email to your agency.
Thank you for allowing us to review this situation and address your concerns.
Sincerely,
Personal Lines Auto Underwriting - Operations Center Market Area
State Farm Mutual Insurance Company
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
-I never read in the policies of State Farm that a quote was given as long as their system caught up with changes.
-This letter makes a great point to list the dates of changes but fails terribly in their response to my cancellation date. I called and cancelled on Jun 30th to be effective Jul 1st. The State Farm office contacted me on Jul 15th to start the processing!!! No wonder this terrible excuse for a company doesn't perform even at the most easy tasks.
-This letter was generated by [redacted] who is a Team Manager who I can only guess doesn't stand behind his investigating due to the fact he lists the very office that I am complaining about as a point of contact for further questions.
-There was not one point made in the letter other than State Farm has horrible processing systems and will not sit down and take the time to settle all your complaints. This was just another brush off letter generated by overpaid management in a trainwreck of a company. 5 year olds give better customer service at a lemonade stand..
Initial Business Response /* (1000, 5, 2015/11/01) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
October 30, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom...
It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 23, 2015. While
we cannot share specific details in this public response, our underwriting department will contact
the complainant to address her concerns, and we will continue to work with the complainant to
reach a satisfactory resolution.
Sincerely,
Underwriting Department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO! I do not accept because the minute the Revdex.com remove themselves from my complaint State Farm will do nothing.
November 17, 2017Revdex.com8100 N. UniversityPeoria, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence November 13, 2017. While we cannotshare specific details in this public response, our servicing agent contacted the...
complainant on November16, 2017, to address her concerns. The insured requested cancellation of her policies as of November 11,2017, as she has secured coverage elsewhere.Sincerely,Underwriting ServicesState Farm Insurance CompaniesCc: State Farm Agent, Vince Iaquinta 49-6330
I am rejecting this response because:
I have not received anything in the mail or a voicemail acknowledging they are trying to call.
December 20, 2017 Revdex.com 8100 N University St Peoria, IL 61615 Re: [redacted], Case No. [redacted] Dear Sir or Madam, State Farm Bank® received your correspondence pertaining to Ms. [redacted] and her complaint regarding her vehicle loan. We understand Ms. [redacted]’s concern and we appreciate...
you contacting us. State Farm Bank will be contacting Ms. [redacted] directly regarding her concerns. If anything additional is needed, please contact State Farm Bank’s ServiceRecovery Team at (855) 306-4019. The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank
Initial Business Response /* (1000, 5, 2015/08/29) */
August 28, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August...
18, 2015. While we cannot share specific details in this public response, State Farm was contacted by the complainant also on August 18, 2015,to address her concerns, and we have reached a satisfactory resolution. We were able to process an automatic credit transfer directly into her
financial institution.
Sincerely,
State Farm Payment Plan
State Farm Insurance Companies
Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, 2018. While we cannot share specific details in this public response, our auto operations division has been in contact with the complainant. The concerns have been addressed directly with the complainant. Sincerely, Auto Operations State Farm Insurance Companies
March 26, 2018Revdex.com8100 N. UniversityPeoira, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 20, 2018.While we cannot share specific details in this public response, our UnderwritingDepartment...
contacted the servicing Agent for the policy on March 22, 2018, and asatisfactory explanation was provided.Sincerely,Underwriting ServicesState Farm Insurance Companies
I am rejecting this response because:
I have not be contacted by anyone at State Farm nor do I have any missed calls or messages from them as well.
I have attached a copy of the original email stating my rates would go down...but I am unable to attach a second document where I am told by my new agent "I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email
attachment, is not correct. They are correct in saying accidents/violations hold accountability for three years. But, good
driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach
the three year mark. The discount gets added once the policy is three years old. As long as the policy stay’s accident
free for three years, you’ll see a AFD-3 added to your policy at the policies three year anniversary."