Initial Business Response /* (1000, 5, 2015/09/24) */
September 24, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 15, 2015....
While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 24, 2015, to address his/her concerns, and we have reached a satisfactory resolution.
Sincerely,
State Farm Payment Plan
X-XXX-XXX-XXXX
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on July 11, 2017, to address his concerns. We have reached a satisfactory...
October 10, 2017 Revdex.com [redacted]
[redacted] Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on October 9, 2017 to address his concerns. Sincerely, Complex Property Leadership [redacted] Extension [redacted]
November 29, 2017Revdex.com8100 N. UniversityPeoria, IL 61615 Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 26, 2017. While we cannot share specific details in this public response, our servicing agent...
reached out to the complainant by letter to address his concerns on November 28, 2017 after being unable to reach him by phone.Sincerely,Underwriting ServicesState Farm Insurance CompaniesCopy: [redacted]
State Farm has still has yet to contact me about my issue and we are passed two months. I will give them until the end of the day TODAY and I will be filing a complaint with the Michigan Department of insurance. I have been more than patient with this matter dating back to August 22 however changing my insurance policy to make it look cheaper to make a sale is illegal and sending a refund check for $21.00 and punishing me for his "mistake" is an insult. I want a call today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12003240, and find that this resolution is satisfactory to me.
I am rejecting this response because:
State Farm failed to solve the issue, a State Farm rep called me once last week And said he'd call me back once he get a hold of the agent Bryson Hill. Bryson Hill is very hard to reach because he's so unprofessional I assured him he'd have a very hard time contacting him just like my father and he was his customer. I will keep rejecting their complaints til this issue is solve and Bryson Hill stops sending me bills and emailing me.
January 23, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted]To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 1/16/18 While we cannot share specific details in this public response, our SFPP Department attempted contact the complainant on 1/19/18 and 1/23/18 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan Department 1-888-311-7377 State Farm Mutual Automobile Insurance Co.
To Whom It May Concern:Thank you for notifying State Farm regarding Ms. [redacted]’s concerns.As the Revdex.com is a third party, State Farm Life Insurance Company is unable to responddirectly to your inquiry due to privacy and confidentiality rights that are present with life insurance...
products.Please be assured we have responded directly to Ms. [redacted]. She is welcome to share our response withyou if she so desires.Sincerely,State Farm Life Insurance Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please remove this complaint.
RE: Revdex.com Case Number: 12386778 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, 2017. State Farm has responded to concerns presented by Erica Larkins on September 29, 2017, October 23, 2017, and November 2, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/03/16) */
March 11, 2016
Revdex.com
[redacted]
Chicago, ILL 60611
Revdex.com Complaint No. XXXXXXXX
Consumer
Ms. [redacted]
Our Claim No. [redacted]
To Whom It May Concern:
Thank you for the...
opportunity to reply to your correspondence dated March 8, 2016. While
we cannot share specific details in this public response, our claim department contacted the
complainant on March 9, 2016 to address her concerns, and we have reached a satisfactory
resolution.
Sincerely,
State Farm Auto Claims
Auto Claims Central
State Farm Mutual Automobile Insurance
XXX-XXX-XXXX
I am rejecting this response because:The reasoning for their rejection was that I use the money given to repair the floor to fix the roof. However, the rational in this matter was to fix the problem first in order to prevent further damage. and, I did. My second loss claim was for them to come see the sliding door to see if I was eligible to have it fixed. They decline it and said it was not covered by the insurance. They assumed I was making another claim for the floor which I never did. The explanation given to me by the underwriter did not actally resolved anything. She just repeated to me the same thing I informed the adjustor about reparing the roof before fixing the floor. Part of the floor was already fix. I want them to stop advertising on tv that home owners are readily protected and have their backs, which is a lie.. Especially when they submit claims that are readily rejected and policies cancel because of their selective practice of whom can be covered or who cannot. Which is clearly descrimation. Am no longer want anything to do with this Insurance Company. Just have them to stop falsely advertising.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, 2017. While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns. Sincerely Auto Team Manager State Farm Mutual...
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 3, 2017, to address his concerns, and we have reached a satisfactory...
resolution. Sincerely, SFPP department Phone: (888)311-7377
Initial Business Response /* (1000, 5, 2016/08/23) */
___________________________________________________
_____________________
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 22, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: ...
[redacted]
Case #: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 6, 2015. While we cannot share specific details in this public response, our agent contacted the complainant on January 9, 2015 to address his concerns. An apology letter was also sent as requested by the complainant.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't been contacted by anyone from State Farm, specifically anyone from [redacted] office. Furthermore, the dates of said contact with me is inaccurate. (January 6th, 2015.
Still haven't received a cancellation letter promised by State Farm in 7-10 business days either.
Who is [redacted] anyway, they don't even know who filed the complaint?
Final Business Response /* (4000, 9, 2016/08/30) */
August 30, 2016
Revdex.com
112 Harrison
Peoria, IL XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Name of Complainant: [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your additional correspondence dated 8/24/16. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 8/25/16 to explain the incorrect Revdex.com response was accidentally uploaded to the Revdex.com site previously. We were also able to address Mr. [redacted]’s concerns and have come to a satisfactory resolution.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
April 18 2018 State Farm Insurance CompaniesPO Box 2320Bloomington, IL 61702-2320Revdex.com8100 N University St.Peoria, IL 61615Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated 03/26/2018. While wecannot share specific...
details in this public response, our Marketing Department has confirmedthat several marketing mailings were sent to the consumer. All of the contact informationprovided in the complaint has been added to State Farm's Do Not Solicit database. Pleaseallow 4 to 6 weeks to ensure that all mailings have stopped. We hope we have reached asatisfactory resolution to this issue.Sincerely,State Farm Marketing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.Good afternoon, I am writing to request that you withdraw this complaint that I have filed with the Revdex.com. A response was made by State Farm and, although the result was not what I had wished for, their apologies and understanding of my concerns were validated and I do not wish to pursue this matter further. I greatly appreciate the role the Revdex.com has played in this problem. Basically, I do not know what I would have done if your organization had not been there. I would be proud to work for an organization that allowed the "little guy" to have a say in an alleged injustice and one that is so professional and thorough in mediating a mutually agreeable result. You are the unsung heroes of the common man! Thank you again, [redacted]New Orleans, LA
I am rejecting this response because:
This is not true. I have had no contact with State Farm regarding this matter.
Initial Business Response /* (1000, 5, 2015/09/24) */
September 24, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 15, 2015....
While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 24, 2015, to address his/her concerns, and we have reached a satisfactory resolution.
Sincerely,
State Farm Payment Plan
X-XXX-XXX-XXXX
I am rejecting this response because:
State Farm has made no attempt to contact me. State Farm has responded in a misleading manner.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on July 11, 2017, to address his concerns. We have reached a satisfactory...
resolution. Sincerely, [redacted] CPCU Claims Manager, Enterprise SIU State Farm Insurance Companies
October 10, 2017 Revdex.com [redacted]
[redacted] Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on October 9, 2017 to address his concerns. Sincerely, Complex Property Leadership [redacted] Extension [redacted]
November 29, 2017Revdex.com8100 N. UniversityPeoria, IL 61615 Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 26, 2017. While we cannot share specific details in this public response, our servicing agent...
reached out to the complainant by letter to address his concerns on November 28, 2017 after being unable to reach him by phone.Sincerely,Underwriting ServicesState Farm Insurance CompaniesCopy: [redacted]
State Farm has still has yet to contact me about my issue and we are passed two months. I will give them until the end of the day TODAY and I will be filing a complaint with the Michigan Department of insurance. I have been more than patient with this matter dating back to August 22 however changing my insurance policy to make it look cheaper to make a sale is illegal and sending a refund check for $21.00 and punishing me for his "mistake" is an insult. I want a call today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12003240, and find that this resolution is satisfactory to me.
I am rejecting this response because:
State Farm failed to solve the issue, a State Farm rep called me once last week And said he'd call me back once he get a hold of the agent Bryson Hill. Bryson Hill is very hard to reach because he's so unprofessional I assured him he'd have a very hard time contacting him just like my father and he was his customer. I will keep rejecting their complaints til this issue is solve and Bryson Hill stops sending me bills and emailing me.
January 23, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted]To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 1/16/18 While we cannot share specific details in this public response, our SFPP Department attempted contact the complainant on 1/19/18 and 1/23/18 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan Department 1-888-311-7377 State Farm Mutual Automobile Insurance Co.
To Whom It May Concern:Thank you for notifying State Farm regarding Ms. [redacted]’s concerns.As the Revdex.com is a third party, State Farm Life Insurance Company is unable to responddirectly to your inquiry due to privacy and confidentiality rights that are present with life insurance...
products.Please be assured we have responded directly to Ms. [redacted]. She is welcome to share our response withyou if she so desires.Sincerely,State Farm Life Insurance Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please remove this complaint.
RE: Revdex.com Case Number: 12386778 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, 2017. State Farm has responded to concerns presented by Erica Larkins on September 29, 2017, October 23, 2017, and November 2, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/03/16) */
March 11, 2016
Revdex.com
[redacted]
Chicago, ILL 60611
Revdex.com Complaint No. XXXXXXXX
Consumer
Ms. [redacted]
Our Claim No. [redacted]
To Whom It May Concern:
Thank you for the...
opportunity to reply to your correspondence dated March 8, 2016. While
we cannot share specific details in this public response, our claim department contacted the
complainant on March 9, 2016 to address her concerns, and we have reached a satisfactory
resolution.
Sincerely,
State Farm Auto Claims
Auto Claims Central
State Farm Mutual Automobile Insurance
XXX-XXX-XXXX
I am rejecting this response because:The reasoning for their rejection was that I use the money given to repair the floor to fix the roof. However, the rational in this matter was to fix the problem first in order to prevent further damage. and, I did. My second loss claim was for them to come see the sliding door to see if I was eligible to have it fixed. They decline it and said it was not covered by the insurance. They assumed I was making another claim for the floor which I never did. The explanation given to me by the underwriter did not actally resolved anything. She just repeated to me the same thing I informed the adjustor about reparing the roof before fixing the floor. Part of the floor was already fix. I want them to stop advertising on tv that home owners are readily protected and have their backs, which is a lie.. Especially when they submit claims that are readily rejected and policies cancel because of their selective practice of whom can be covered or who cannot. Which is clearly descrimation. Am no longer want anything to do with this Insurance Company. Just have them to stop falsely advertising.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, 2017. While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns. Sincerely Auto Team Manager State Farm Mutual...
Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 3, 2017, to address his concerns, and we have reached a satisfactory...
resolution. Sincerely, SFPP department Phone: (888)311-7377
Initial Business Response /* (1000, 5, 2016/08/23) */
___________________________________________________
_____________________
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 22, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: ...
[redacted]
Case #: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 6, 2015. While we cannot share specific details in this public response, our agent contacted the complainant on January 9, 2015 to address his concerns. An apology letter was also sent as requested by the complainant.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't been contacted by anyone from State Farm, specifically anyone from [redacted] office. Furthermore, the dates of said contact with me is inaccurate. (January 6th, 2015.
Still haven't received a cancellation letter promised by State Farm in 7-10 business days either.
Who is [redacted] anyway, they don't even know who filed the complaint?
Final Business Response /* (4000, 9, 2016/08/30) */
August 30, 2016
Revdex.com
112 Harrison
Peoria, IL XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Name of Complainant: [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your additional correspondence dated 8/24/16. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 8/25/16 to explain the incorrect Revdex.com response was accidentally uploaded to the Revdex.com site previously. We were also able to address Mr. [redacted]’s concerns and have come to a satisfactory resolution.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
April 18 2018 State Farm Insurance CompaniesPO Box 2320Bloomington, IL 61702-2320Revdex.com8100 N University St.Peoria, IL 61615Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated 03/26/2018. While wecannot share specific...
details in this public response, our Marketing Department has confirmedthat several marketing mailings were sent to the consumer. All of the contact informationprovided in the complaint has been added to State Farm's Do Not Solicit database. Pleaseallow 4 to 6 weeks to ensure that all mailings have stopped. We hope we have reached asatisfactory resolution to this issue.Sincerely,State Farm Marketing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.Good afternoon, I am writing to request that you withdraw this complaint that I have filed with the Revdex.com. A response was made by State Farm and, although the result was not what I had wished for, their apologies and understanding of my concerns were validated and I do not wish to pursue this matter further. I greatly appreciate the role the Revdex.com has played in this problem. Basically, I do not know what I would have done if your organization had not been there. I would be proud to work for an organization that allowed the "little guy" to have a say in an alleged injustice and one that is so professional and thorough in mediating a mutually agreeable result. You are the unsung heroes of the common man! Thank you again, [redacted]New Orleans, LA