January 15, 2018 Revdex.com Revdex.com Dispute Resolution Department 8100 N University St. Peoria IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 5, 2018. While we cannot share specific details in this...
public response, our underwriting department contacted the complainant on January 12, 2018, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies [redacted]
Initial Business Response /* (1000, 10, 2016/03/02) */
We have left several messages on [redacted]'s cell phone assuring her that we will reimburse her for any out of pocket expenses she has incurred. The error for the double charge was by our office. We did speak with the Bank of America manager...
and admitted our mistake, and B of A offered to waive any bank fees. Our messages left on [redacted]'s phone have reflected our responsibility for this error, and an opportunity to reimburse her for any other expenses we're not aware of.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned Al's call and it took them for me to file this claim for them to respond! I still have not received a full refund to my account. I don't want this to happen to other customers. Very unprofessional.
[redacted]
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on June 29, 2017 and June 30, 2017, to address her concerns, and we have reached a...
I am rejecting this response because:
That's why I'm reporting this business because I always contact them to find out why is it that they're charging me different amounts in my monthly payments and they give me just excuses as to why they raised up my monthly payments such as the state of Illinois raised up something that I really don't remember. When I'm a candidate for lower payments because of my low miles yearly and they didn't contacted me on December 5, like the stated in the answered of this complaint.Thanks,[redacted]
Initial Business Response /* (1000, 5, 2016/08/19) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 19, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for...
the opportunity to reply to your correspondence dated August 17, 2016. While we
cannot share specific details in this public response, our SFPP department contacted the
complainant on August 17, 2016, to address her concerns, and we have reached a satisfactory
resolution.
Sincerely,
SFPP department
State Farm Mutual Automobile Insurance Company - XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
State farm has contacted me and confirmed would return the money to me only through the dispute process via credit card. The dispute is not closed yet. If it was not solved as expected the case will be reopened.
I am rejecting this response because: At first I was offered an electronic refund $232 on July 25th via telephone when I spoke with [redacted] ,then [redacted] called July 26th and stated that the previous offer was retracted and a mail refund was instituted. I don't trust anyone at State farm until I actually receive and cash my refund that State Farm drafted out of my account due to their agent mistake or incompetence. State farm has offered a lot of promises but are yet to deliver on any of them. PS. I am attaching the document that the statefarm agent denied sending to my new insurance on the day I called to cancel with statefarm.
Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 18, 2018. While we cannot share specific details in this public response, our servicing agent spoke to the complainant on March 16, 2018, to address her concerns. The...
complainant was advised that her title company has the funds that were to be paid toward her premium, and to contact her title company regarding a refund. Sincerely, Underwriting Services State Farm Insurance Companies
January 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12-29-17. While we cannot share specific details in this public response, a member of our...
Agency Department contacted the complainant on 12-8-17, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
I am rejecting this response because: this is the same letter they send every time and all they have done is changed the dates on the letter. They have not contacted me or tried to work with me. I am keeping all letters they have sent and all emails and will file a claim against them in court if they do not try and work with me. This is really poor business on their part.
April 3, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, our underwriting department has...
attempted to contact the complainant on March 29 and March 30, 2018, to address the concerns. We have been unable to reach the complainant by phone and have not heard back from the complainant after leaving personal contact information. We will send the complainant a letter, in hopes of making contact with the complainant. Sincerely, Personal Lines Auto Underwriting State Farm Insurance Companies
January 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on December 14, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/02/12) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated Feb 1, 2016. While
we cannot share specific details in this public response, our claim department contacted
the...
complainant on February 8, 2016, to address his concerns, and we have reached *
satisfactory resolution.
Sincerely,
Property and Casualty Claims
State Farm Mutual Automobile Insurance Company
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I am not satisfied yes they did contact me, however no resolution was made.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 22, 2017. While we cannot share specific details in this public response, our underwriting and SFPP department contacted the complainant on May 24, 2017 to address her concerns, and we will continue to...
work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP department Phone: 1-888-311-7377 State Farm Insurance Companies
January 11, 2018 State Farm Insurance Executive Customer Service P.O. Box 2320 Bloomington, IL 61702Revdex.com Attn: Dispute Resolution Department 8100 N University Peoria, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your...
correspondence dated January 8, 2018. While we cannot share specific details in this public response, our underwriting department contacted the complainant on January 10, 2018, to address their concerns. Sincerely, Underwriting Department State Farm Insurance Companies
March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While...
we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies
September 27, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, 2017 While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory reolution. Sincerely, State Farm Payment Plan Department Phone 888-311-7377 State Farm Fire and Casualty Co.
April 24, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 19, 2018. While we cannot share specific details in this public response, our State Farm Payment...
Plan Department contacted the complainant on April 24, 2018 to address her] concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan Department 888-311-7377 State Farm Mutual Automobile Insurance Co.
Initial Business Response /* (1000, 5, 2015/11/03) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 22, 2015.
While we cannot share specific details in this public response, our underwriting
department responded to the complainant on November...
2, 2015 to address his
concerns.
Sincerely,
Fire Underwriting Department
State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/07/20) */
Providing Insurance and Financial Services
Home Office, [redacted]
July 20, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Name of Complainant: [redacted]
To...
Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 7, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 20, 2016, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, 2018. While we cannot share specific details in this public response, our Underwriting department contacted the...
complainant on March 16, 2018 to address their concerns, and we have reached a satisfactory resolution. Sincerely, Personal Lines Underwriting Department State Farm Fire and Casualty Insurance Company
January 15, 2018 Revdex.com Revdex.com Dispute Resolution Department 8100 N University St. Peoria IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 5, 2018. While we cannot share specific details in this...
public response, our underwriting department contacted the complainant on January 12, 2018, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies [redacted]
Initial Business Response /* (1000, 10, 2016/03/02) */
We have left several messages on [redacted]'s cell phone assuring her that we will reimburse her for any out of pocket expenses she has incurred. The error for the double charge was by our office. We did speak with the Bank of America manager...
and admitted our mistake, and B of A offered to waive any bank fees. Our messages left on [redacted]'s phone have reflected our responsibility for this error, and an opportunity to reimburse her for any other expenses we're not aware of.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned Al's call and it took them for me to file this claim for them to respond! I still have not received a full refund to my account. I don't want this to happen to other customers. Very unprofessional.
[redacted]
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on June 29, 2017 and June 30, 2017, to address her concerns, and we have reached a...
satisfactory resolution. Sincerely, [redacted] Robinson Claim Section Manager – WCCS Local
I am rejecting this response because:
That's why I'm reporting this business because I always contact them to find out why is it that they're charging me different amounts in my monthly payments and they give me just excuses as to why they raised up my monthly payments such as the state of Illinois raised up something that I really don't remember. When I'm a candidate for lower payments because of my low miles yearly and they didn't contacted me on December 5, like the stated in the answered of this complaint.Thanks,[redacted]
Initial Business Response /* (1000, 5, 2016/08/19) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 19, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for...
the opportunity to reply to your correspondence dated August 17, 2016. While we
cannot share specific details in this public response, our SFPP department contacted the
complainant on August 17, 2016, to address her concerns, and we have reached a satisfactory
resolution.
Sincerely,
SFPP department
State Farm Mutual Automobile Insurance Company - XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
State farm has contacted me and confirmed would return the money to me only through the dispute process via credit card. The dispute is not closed yet. If it was not solved as expected the case will be reopened.
I am rejecting this response because: At first I was offered an electronic refund $232 on July 25th via telephone when I spoke with [redacted] ,then [redacted] called July 26th and stated that the previous offer was retracted and a mail refund was instituted. I don't trust anyone at State farm until I actually receive and cash my refund that State Farm drafted out of my account due to their agent mistake or incompetence. State farm has offered a lot of promises but are yet to deliver on any of them. PS. I am attaching the document that the statefarm agent denied sending to my new insurance on the day I called to cancel with statefarm.
Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 18, 2018. While we cannot share specific details in this public response, our servicing agent spoke to the complainant on March 16, 2018, to address her concerns. The...
complainant was advised that her title company has the funds that were to be paid toward her premium, and to contact her title company regarding a refund. Sincerely, Underwriting Services State Farm Insurance Companies
January 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12-29-17. While we cannot share specific details in this public response, a member of our...
Agency Department contacted the complainant on 12-8-17, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
I am rejecting this response because: this is the same letter they send every time and all they have done is changed the dates on the letter. They have not contacted me or tried to work with me. I am keeping all letters they have sent and all emails and will file a claim against them in court if they do not try and work with me. This is really poor business on their part.
April 3, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, our underwriting department has...
attempted to contact the complainant on March 29 and March 30, 2018, to address the concerns. We have been unable to reach the complainant by phone and have not heard back from the complainant after leaving personal contact information. We will send the complainant a letter, in hopes of making contact with the complainant. Sincerely, Personal Lines Auto Underwriting State Farm Insurance Companies
January 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on December 14, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/02/12) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated Feb 1, 2016. While
we cannot share specific details in this public response, our claim department contacted
the...
complainant on February 8, 2016, to address his concerns, and we have reached *
satisfactory resolution.
Sincerely,
Property and Casualty Claims
State Farm Mutual Automobile Insurance Company
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I am not satisfied yes they did contact me, however no resolution was made.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 22, 2017. While we cannot share specific details in this public response, our underwriting and SFPP department contacted the complainant on May 24, 2017 to address her concerns, and we will continue to...
work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP department Phone: 1-888-311-7377 State Farm Insurance Companies
January 11, 2018 State Farm Insurance Executive Customer Service P.O. Box 2320 Bloomington, IL 61702Revdex.com Attn: Dispute Resolution Department 8100 N University Peoria, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your...
correspondence dated January 8, 2018. While we cannot share specific details in this public response, our underwriting department contacted the complainant on January 10, 2018, to address their concerns. Sincerely, Underwriting Department State Farm Insurance Companies
March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While...
we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies
September 27, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, 2017 While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory reolution. Sincerely, State Farm Payment Plan Department Phone 888-311-7377 State Farm Fire and Casualty Co.
April 24, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 19, 2018. While we cannot share specific details in this public response, our State Farm Payment...
Plan Department contacted the complainant on April 24, 2018 to address her] concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan Department 888-311-7377 State Farm Mutual Automobile Insurance Co.
Initial Business Response /* (1000, 5, 2015/11/03) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 22, 2015.
While we cannot share specific details in this public response, our underwriting
department responded to the complainant on November...
2, 2015 to address his
concerns.
Sincerely,
Fire Underwriting Department
State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/07/20) */
Providing Insurance and Financial Services
Home Office, [redacted]
July 20, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Name of Complainant: [redacted]
To...
Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 7, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 20, 2016, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
State Farm Insurance Companies
Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, 2018. While we cannot share specific details in this public response, our Underwriting department contacted the...
complainant on March 16, 2018 to address their concerns, and we have reached a satisfactory resolution. Sincerely, Personal Lines Underwriting Department State Farm Fire and Casualty Insurance Company