March 2, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number 12704946To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 25, 2018. Whilewe cannot share specific details in this public response, our claim department contacted...
thecomplainant on February 23, 2018, to address her concerns, and we explained our positionbased on the requirements of New York State Department of Financial Services Regulation 79.There was no further action warranted.Sincerely,[redacted]Section ManagerState Farm Insurance
RE: Revdex.com Case Number: 11805292 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. State Farm has responded to concerns presented by [redacted] on October 17, 2017 via letter and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies
I am rejecting this response because:
They corporate office has contacted me, however they told me they are NOT responsible for the actions of thier agent. I was told the agent works independently from State Farm. That's right so my agent whom has yet to contact me or you guys. Corporate stood by the fact that they are not taking responsibility for their own agents bad business practices. They are only focused on covering their own tracks. As morally they know I am right in this instance they refused to do right by me and try to make things right. Therefore that's why they are trying to backtrack and now asking me for information from over a year ago. My car was working perfectly fine before the accident, and since then has not worked. I still told them to meet me half way and just pay for half the fees I am owed, please keep in mind the fees weee assessed to me because my agent refused to answer any of my emails or calls and I was hit with astronomical late fees. So I stewart of meeting me half way and we both pay $900, I told them spurt is the only option. Which still doesn't make sense because that will only cost them more as I have the proof to show that they were in the wrong in regards to how they handled the accident last year, as well as the the agent as I have proof to state all of my claims.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 25, 2017. While we cannot share specific details in this public response, our underwriting contacted the complainant on October 26, 2017, to address his concerns, and we will continue to work with the...
complainant to reach a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
May 31, 2018 State Farm Insurance Companies PO Box 2320 Bloomington, IL 61702-2320 Revdex.com 8100 N. University Street Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, 2018, noting concerns raised by the complainant on April 14, 2018. While we cannot share specific details in this public response, our claim department contacted the complainant on May 3, 2018 to provide an update and explain our position, which is firm, regarding their complaint. Sincerely, State Farm Auto Claim Department Phone: 1-855-341-8184 State Farm Mutual Automobile Insurance Compan y
January 17, 2018 Revdex.com DISPUTE RESOLUTION DEPARTMENT 8100 N UNIVERSITY ST PEORIA, IL 61615 RE: Complaint: [redacted] Complainant: [redacted] Our Claim: [redacted] Our Insured: [redacted] Date of Loss: October 17, 2017 Dear Dispute Resolution Department: Thank you for...
sharing M[redacted]’s concerns. I asked Team Manager [redacted] to review and he provided the following information regarding the claim. Mr. [redacted] spoke with M[redacted] on Tuesday, January 16, 2018. M[redacted] was concerned with our request to obtain her social security number before settling her bodily injury claim and wanted to know why State Farm would need her social security number for a bodily injury claim. Mr. [redacted] explained Section 111 of the Medicare and SCHIP Extension Act (MMSEA) of 2007 created additional notice requirements under the Medicare Secondary Payor (MSP) provisions of 42 U.S.C.S. The act requires an insurer to: • Determine whether a person making a claim is entitled to Medicare benefits on any basis. • Submit information about the entitled person to the Centers for Medicare and Medicaid Services (CMS). One method for us to determine an individual’s Medicare entitlement is through a query, called a “Ping”. The Ping compares, information submitted to the Social Security Administration database to identify whether an injured person is entitled to Medicare benefits. The Ping requires five data elements for the injured person: • Social Security Number (SSN) • First Name • Last Name • Date of Birth (DOB) • Gender Mr. [redacted] ensured M[redacted] that State Farm makes every reasonable attempt to protect her personal information. The claim specialist asking for her social security number only did so to fulfill our obligations to the Medicare and SCHIP Extension Act. On January 11, 2018, the claim specialist was able to obtain M[redacted]’s Social Security Number through an approved vendor which allowed us to issue her settlement draft that same day. I appreciated the opportunity to respond to M[redacted]’s concerns. Should you have any further questions regarding the handling of M[redacted]’s claim, please contact Team Manager [redacted] at 678-443-5726. Sincerely, [redacted] Injury Section Manager State Farm Mutual Automobile Insurance Company
January 11, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 09, 2017. While we cannot share specific details in this public response, our SFPP department...
contacted the complainant on January 11, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, SFPP department Phone: [redacted] State Farm Insurance Company
I am rejecting this response because: According to response, I was contacted by State Farm. to date (11/07/2017) no one has contacted me. Perhaps they contacted another Milagros E. Fernandez. Thank you Revdex.com for your continued correspondence. it is the only correspondence verbal or written I have received from State Farm. I see they have no intent to refund me my son's being double insured for 2 months or resolve this issue. Thank you, [redacted] [redacted]
September 7, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Name of Complainant: W. Stoddard Case # 12339233 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 9/1/2017. While we cannot share specific details in this public response, a member of our Agency Department reached out to the complainant via mail to resolve issue. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
May 18, 2018 Revdex.com 8100 N. University Peoria, IL 61615 Re: Name of Complainant: [redacted] Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 8, 2018. While we cannot share specific details in this public response, a...
member of our Agency Department has mailed a written response to the complainant on May 18, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Agency Sales Administration State Farm Insurance Companies
December 11, 2017Revdex.comRevdex.com Dispute Resolution Department8100 N University St.Peoria, IL 61615Re: Case Number [redacted], [redacted]Dear Sir or Madam,State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaintregarding the flood insurance coverage placed on his mortgage loan. We understand Mr. [redacted]’sconcern and we appreciate you contacting us.State Farm Bank is researching the issue and will be contacting Mr. [redacted] directly with a writtenresponse regarding his concerns. If anything additional is needed, please contact State Farm Bank’sService Recovery Team at (855) 306-4019. The Service Recovery Team is available between 7:30 AMto 6:00 PM Central Time, Monday through Friday.Sincerely,Bank ManagerState Farm Bank
May 17, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 8, 2018. While we cannot share specific details in this public response, Auto Claim Team Manager Joe...
Nicoll contacted the complainant on May 16, 2018, to address his concerns. We have reached a satisfactory resolution with him. Sincerely, State Farm Auto Claims 1-518-884-5034 State Farm Mutual Automobile Insurance Company
February 7, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: [redacted] – Case ID [redacted] Dear Sir or Madam, State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaint regarding the credit reporting on his loan. We understand Mr. [redacted]’s concern and...
we appreciate you contacting us. State Farm Bank will be contacting Mr. [redacted] directly regarding his concerns. If anything additional is needed, please contact State Farm Bank’s Service Recovery Team at (855) [redacted] The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on November 3, 2017 and November 7,...
2017, to address the concerns, and explained our position. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/01/16) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 8, 2016. While we
cannot share the specific details in this public response, our Underwriting Department has...
taken
the corrective action to resolve this issue. Additionally, we have notified Ms. [redacted] of our action via letter. We believe the action we have taken is appropriate. Please let us know if anything further is needed to close this inquiry.
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/07/25) */
July 21, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 15, 2016.
While we cannot share...
specific details in this public response, our State Farm Agency contacted the customer on July 14, 2016,to address hisconcerns, and we will continue to work with the customer to reach a satisfactory resolution.
Sincerely,
Auto Insurance Underwriting Department
State Farm Insurance Companies
I am rejecting this response because:This was not a resolution letter, the letter I received was an explanation letter which . The letter stated that I agreed to an issue that has nothing to do with my complaint of my account being drafted for an amount I never agreed to. Nor did the letter address a deposit that I was told by the billing department I was charged that was never disclosed to me by the selling agent. The letter did state that the agent that sold me the policy is no loger with the company. However, there was no resolution offered or discussed in the letter.
I am rejecting this response because:One, You did not contact me, nor did you reach A RESOLUTION!Two, I spoke with the agent and it still was not resolved only explained it by blaming new employees (which I know otherwise).Three, Agent would only recommend moving my home owners to state farm...
to save money, was his only solution.Four, MY RESOLUTION is that as of two days ago I switched to another company after 30 + years with State Farm and saved money that way!State Farm never did call back as noted on complaint, it was only after leaving bad review on their facebook did the agent call and he noted that as the reason. For this Statefarm rep to suggest otherwise is a flat out lie!The issue of increase despite what was quoted remains and was never explained. the 3 months up front yet not applied was not addressed to date. The lack of service is amazing from Statefarm for a customer who has been with them for many many years.So now they can refund me what has been paid and not used as my account is canceled as of the 20th of March. I do expect full accountability for all funds. And for the amounts to reflect the documents I have. Give Statefarms recent activities, I have no faith that they will be fair on their calculations.
October 2, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 29, 2017. While we cannot share specific details in this public response, our SFPP...
department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, SFPP department Phone: 888-311-7377
March 30, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, our underwriting department has...
responded to the customer in writing on March 30, 2018 to address her concerns. Sincerely, Underwriting Department State Farm Insurance Companies C: Jay Bergmeier, 27-9658
March 2, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number 12704946To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 25, 2018. Whilewe cannot share specific details in this public response, our claim department contacted...
thecomplainant on February 23, 2018, to address her concerns, and we explained our positionbased on the requirements of New York State Department of Financial Services Regulation 79.There was no further action warranted.Sincerely,[redacted]Section ManagerState Farm Insurance
RE: Revdex.com Case Number: 11805292 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. State Farm has responded to concerns presented by [redacted] on October 17, 2017 via letter and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies
I am rejecting this response because:
They corporate office has contacted me, however they told me they are NOT responsible for the actions of thier agent. I was told the agent works independently from State Farm. That's right so my agent whom has yet to contact me or you guys. Corporate stood by the fact that they are not taking responsibility for their own agents bad business practices. They are only focused on covering their own tracks. As morally they know I am right in this instance they refused to do right by me and try to make things right. Therefore that's why they are trying to backtrack and now asking me for information from over a year ago. My car was working perfectly fine before the accident, and since then has not worked. I still told them to meet me half way and just pay for half the fees I am owed, please keep in mind the fees weee assessed to me because my agent refused to answer any of my emails or calls and I was hit with astronomical late fees. So I stewart of meeting me half way and we both pay $900, I told them spurt is the only option. Which still doesn't make sense because that will only cost them more as I have the proof to show that they were in the wrong in regards to how they handled the accident last year, as well as the the agent as I have proof to state all of my claims.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 25, 2017. While we cannot share specific details in this public response, our underwriting contacted the complainant on October 26, 2017, to address his concerns, and we will continue to work with the...
complainant to reach a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
May 31, 2018 State Farm Insurance Companies PO Box 2320 Bloomington, IL 61702-2320 Revdex.com 8100 N. University Street Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, 2018, noting concerns raised by the complainant on April 14, 2018. While we cannot share specific details in this public response, our claim department contacted the complainant on May 3, 2018 to provide an update and explain our position, which is firm, regarding their complaint. Sincerely, State Farm Auto Claim Department Phone: 1-855-341-8184 State Farm Mutual Automobile Insurance Compan y
January 17, 2018 Revdex.com DISPUTE RESOLUTION DEPARTMENT 8100 N UNIVERSITY ST PEORIA, IL 61615 RE: Complaint: [redacted] Complainant: [redacted] Our Claim: [redacted] Our Insured: [redacted] Date of Loss: October 17, 2017 Dear Dispute Resolution Department: Thank you for...
sharing M[redacted]’s concerns. I asked Team Manager [redacted] to review and he provided the following information regarding the claim. Mr. [redacted] spoke with M[redacted] on Tuesday, January 16, 2018. M[redacted] was concerned with our request to obtain her social security number before settling her bodily injury claim and wanted to know why State Farm would need her social security number for a bodily injury claim. Mr. [redacted] explained Section 111 of the Medicare and SCHIP Extension Act (MMSEA) of 2007 created additional notice requirements under the Medicare Secondary Payor (MSP) provisions of 42 U.S.C.S. The act requires an insurer to: • Determine whether a person making a claim is entitled to Medicare benefits on any basis. • Submit information about the entitled person to the Centers for Medicare and Medicaid Services (CMS). One method for us to determine an individual’s Medicare entitlement is through a query, called a “Ping”. The Ping compares, information submitted to the Social Security Administration database to identify whether an injured person is entitled to Medicare benefits. The Ping requires five data elements for the injured person: • Social Security Number (SSN) • First Name • Last Name • Date of Birth (DOB) • Gender Mr. [redacted] ensured M[redacted] that State Farm makes every reasonable attempt to protect her personal information. The claim specialist asking for her social security number only did so to fulfill our obligations to the Medicare and SCHIP Extension Act. On January 11, 2018, the claim specialist was able to obtain M[redacted]’s Social Security Number through an approved vendor which allowed us to issue her settlement draft that same day. I appreciated the opportunity to respond to M[redacted]’s concerns. Should you have any further questions regarding the handling of M[redacted]’s claim, please contact Team Manager [redacted] at 678-443-5726. Sincerely, [redacted] Injury Section Manager State Farm Mutual Automobile Insurance Company
January 11, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 09, 2017. While we cannot share specific details in this public response, our SFPP department...
contacted the complainant on January 11, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, SFPP department Phone: [redacted] State Farm Insurance Company
I am rejecting this response because: According to response, I was contacted by State Farm. to date (11/07/2017) no one has contacted me. Perhaps they contacted another Milagros E. Fernandez. Thank you Revdex.com for your continued correspondence. it is the only correspondence verbal or written I have received from State Farm. I see they have no intent to refund me my son's being double insured for 2 months or resolve this issue. Thank you, [redacted] [redacted]
September 7, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Name of Complainant: W. Stoddard Case # 12339233 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 9/1/2017. While we cannot share specific details in this public response, a member of our Agency Department reached out to the complainant via mail to resolve issue. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
May 18, 2018 Revdex.com 8100 N. University Peoria, IL 61615 Re: Name of Complainant: [redacted] Case # [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 8, 2018. While we cannot share specific details in this public response, a...
member of our Agency Department has mailed a written response to the complainant on May 18, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Agency Sales Administration State Farm Insurance Companies
December 11, 2017Revdex.comRevdex.com Dispute Resolution Department8100 N University St.Peoria, IL 61615Re: Case Number [redacted], [redacted]Dear Sir or Madam,State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaintregarding the flood insurance coverage placed on his mortgage loan. We understand Mr. [redacted]’sconcern and we appreciate you contacting us.State Farm Bank is researching the issue and will be contacting Mr. [redacted] directly with a writtenresponse regarding his concerns. If anything additional is needed, please contact State Farm Bank’sService Recovery Team at (855) 306-4019. The Service Recovery Team is available between 7:30 AMto 6:00 PM Central Time, Monday through Friday.Sincerely,Bank ManagerState Farm Bank
May 17, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 8, 2018. While we cannot share specific details in this public response, Auto Claim Team Manager Joe...
Nicoll contacted the complainant on May 16, 2018, to address his concerns. We have reached a satisfactory resolution with him. Sincerely, State Farm Auto Claims 1-518-884-5034 State Farm Mutual Automobile Insurance Company
February 7, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: [redacted] – Case ID [redacted] Dear Sir or Madam, State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaint regarding the credit reporting on his loan. We understand Mr. [redacted]’s concern and...
we appreciate you contacting us. State Farm Bank will be contacting Mr. [redacted] directly regarding his concerns. If anything additional is needed, please contact State Farm Bank’s Service Recovery Team at (855) [redacted] The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on November 3, 2017 and November 7,...
2017, to address the concerns, and explained our position. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/01/16) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 8, 2016. While we
cannot share the specific details in this public response, our Underwriting Department has...
taken
the corrective action to resolve this issue. Additionally, we have notified Ms. [redacted] of our action via letter. We believe the action we have taken is appropriate. Please let us know if anything further is needed to close this inquiry.
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/07/25) */
July 21, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 15, 2016.
While we cannot share...
specific details in this public response, our State Farm Agency contacted the customer on July 14, 2016,to address hisconcerns, and we will continue to work with the customer to reach a satisfactory resolution.
Sincerely,
Auto Insurance Underwriting Department
State Farm Insurance Companies
I am rejecting this response because:This was not a resolution letter, the letter I received was an explanation letter which . The letter stated that I agreed to an issue that has nothing to do with my complaint of my account being drafted for an amount I never agreed to. Nor did the letter address a deposit that I was told by the billing department I was charged that was never disclosed to me by the selling agent. The letter did state that the agent that sold me the policy is no loger with the company. However, there was no resolution offered or discussed in the letter.
I am rejecting this response because:One, You did not contact me, nor did you reach A RESOLUTION!Two, I spoke with the agent and it still was not resolved only explained it by blaming new employees (which I know otherwise).Three, Agent would only recommend moving my home owners to state farm...
to save money, was his only solution.Four, MY RESOLUTION is that as of two days ago I switched to another company after 30 + years with State Farm and saved money that way!State Farm never did call back as noted on complaint, it was only after leaving bad review on their facebook did the agent call and he noted that as the reason. For this Statefarm rep to suggest otherwise is a flat out lie!The issue of increase despite what was quoted remains and was never explained. the 3 months up front yet not applied was not addressed to date. The lack of service is amazing from Statefarm for a customer who has been with them for many many years.So now they can refund me what has been paid and not used as my account is canceled as of the 20th of March. I do expect full accountability for all funds. And for the amounts to reflect the documents I have. Give Statefarms recent activities, I have no faith that they will be fair on their calculations.
October 2, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 29, 2017. While we cannot share specific details in this public response, our SFPP...
department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, SFPP department Phone: 888-311-7377
March 30, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, our underwriting department has...
responded to the customer in writing on March 30, 2018 to address her concerns. Sincerely, Underwriting Department State Farm Insurance Companies C: Jay Bergmeier, 27-9658