I am rejecting this response because:
According to this response, State Farm responded on the 16th. To date, I have yet to receive any contact from them, other than this and a phone call telling me I would be receiving a response. Having contacted State Farm at Marina Heights in Tempe Arizona and received no response, having contacted State Farm Headquarters in Bloomington and received no response, having emailed the CEO twice and received no response, and now having still received no response despite claims to the contrary, this complaint must remain active until such time as I have received a formal response that at the very least explains why I had to go to these lengths just to obtain some assurance that the problem had been rectified.
September 28, 2017 Revdex.com 8100 N University St. Peoria, IL 61615 Attn: Revdex.com Dispute Resolution Department RE: Complaint Case #: 12366560 To whom it may concern: Thank you for the opportunity to reply to your correspondence dated September 25, 2017. While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 28, 2017 to address her concerns and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 07/13/2017. While we cannot share specific details in this public response, a member of our Agency contacted the complainant on 07/14/2017 to address his concerns, and a satisfactory resolution was reached....
Revdex.com:I've gotten calls from them saying they'd like to "explain the charges to me" and "answer any questions" I might have, like I'm an it who doesn't know they are just going to bt me on the phone and waste my time. So since car insurance is basically a scam because everyone has to have it, because everyone has to have a car to lead a normal life, since this is the sort of world I live in, I will cave and pay the stupid fee somehow. Not even sure I'll have the money in my bank account when the time comes, but screw it, that's life. Thanks for trying, guys.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2016/10/05) */
September 28, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 20, 2016. While we cannot...
share specific details in this public response, our underwriting department contacted the customer on September 23, 2016, to address his concerns.
We have explained our position to the customer, however, there is no further action to be taken.
Sincerely,
Underwriting Department
State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on July 11, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, Underwriting Services State Farm Insurance Companies
March 2, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 1006975 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 23, 2017. While we cannot share specific details in this public response, our Initial Loss Reporting...
Department contacted the complainant on March 2, 2017, to address her concerns. While we were unable to resolve all of the complainant’s requests to her satisfaction, we have explained our position and consider both the case and claim file closed. Sincerely, State Farm Claims Initial Loss Reporting Phone: 855-259-8568 State Farm Mutual Insurance Company
I am rejecting this response because:
As much as I would like to accept the business response it is not possible to do so. If I did they would once again bury the claim like they did before. And this isn’t gonna happen. I would like the leak to be fixed. I was NOT leaking before the accident and it now is. Wear on seals is not a valid answer because even if they were worn they wear sealing fine before the accident and now they are not. I want this repaired. Also the stabilizer bar under the vehicle got shifted over or damaged in the accident that state farm is denying wasn’t claim related. First off the stabilizer bar is to keep the vehicle stable. There is no possible way that it can be shifted or damaged by itself without the help of impact. I would like this claim to be handled by someone else instead of Denise Chandler. 80% of the stuff she has told me and my father has been pure lies. 8/25 she says she will call me back on 8/28 and never did. She called me and my father on 9/22 and stated she would call us back and to this date 9/30 we haven’t received any phone calls. The letter that she dated 9/8 was also filled with pure lies. I have also tried getting a copy of the alignment report that was done when my vehicle when it was repaired and State Farms select body shop has yet to provide it with me I connected them at the end of july and in September and nothing. I want my vehicle to be repaired, the alignment report and a cash settlement to close the claim and the case with both the state and Revdex.com. This claim has now been active since and an issue for 6.5 month I was a remedy for the problems.
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February22, 2017. While we cannot share specific details in this public response, amember of our Agency Department contacted the complainant on February 23,2017 to address her concerns, and we have reached a...
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 2, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 2, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
October 9, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12420369 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 3, 2017. While we cannot share specific details in this public response, our claim department...
responded to the complainant on October 9, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Fire Team Managed Claims Specialist Claims Department Phone: 844-458-4300 State Farm Fire and Casualty Company
September 18, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12370283 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, 2017. While we cannot share specific details in this public response, our SFPP...
department contacted the complainant on September 18, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
I am rejecting this response because: none of it is true. There was no agreement or even a follow up. The person that called and told me that she had called before and apologized. But she didn't. She said a supervisor would contact me. All I got was this email from Carey Tanaka, my agent, stating to take my business elsewhere. See attached. A supervisor never called. I never got an apology. I still do not know why they called at 5 AM.
January 15, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 4, 2018. While we cannot share specific details in this public response, our SFPP...
Department attempted contacted the complainant on January 11, 2018 and January 12, 2018 to address her concerns, our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan Department [redacted] State Farm Mutual Automobile Insurance Company
May 11, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 30, 2018. While we cannot share specific details in this public response, our Fire Claims Department...
contacted the complainant on May 11, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Fire Weather & Cat - In OfficeWCCS Stewardship 1-844-529-5982 State Farm Fire Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12705052, and find that this resolution is satisfactory to me.
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated May 26, 2017. While wecannot share specific details in this public response, our SFPP department attempted to contactthe complainant on June 2, 2017, to address her concerns and have been unsuccessful. We...
willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,SFPP departmentPhone: 888-311-7377
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated July 6, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 10, 2017, to address his concerns, and we have reached a satisfactory...
resolution.Sincerely,State Farm Payment PlanPhone: 888-311-7377State Farm Mutual Automobile Insurance Company
December 21, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, 2017. While we cannot share specific details in this public response, our Claim...
Department contacted the complainant on December 20, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Claims Department 844-292-8615 State Farm Mutual Automobile Insurance Company
I am rejecting this response because:
According to this response, State Farm responded on the 16th. To date, I have yet to receive any contact from them, other than this and a phone call telling me I would be receiving a response. Having contacted State Farm at Marina Heights in Tempe Arizona and received no response, having contacted State Farm Headquarters in Bloomington and received no response, having emailed the CEO twice and received no response, and now having still received no response despite claims to the contrary, this complaint must remain active until such time as I have received a formal response that at the very least explains why I had to go to these lengths just to obtain some assurance that the problem had been rectified.
September 28, 2017 Revdex.com 8100 N University St. Peoria, IL 61615 Attn: Revdex.com Dispute Resolution Department RE: Complaint Case #: 12366560 To whom it may concern: Thank you for the opportunity to reply to your correspondence dated September 25, 2017. While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 28, 2017 to address her concerns and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 07/13/2017. While we cannot share specific details in this public response, a member of our Agency contacted the complainant on 07/14/2017 to address his concerns, and a satisfactory resolution was reached....
Sincerely, Agency Sales Administration Shared ServicesState Farm Insurance Companies
Revdex.com:I've gotten calls from them saying they'd like to "explain the charges to me" and "answer any questions" I might have, like I'm an i
t who doesn't know they are just going to b
t me on the phone and waste my time. So since car insurance is basically a scam because everyone has to have it, because everyone has to have a car to lead a normal life, since this is the sort of world I live in, I will cave and pay the stupid fee somehow. Not even sure I'll have the money in my bank account when the time comes, but screw it, that's life. Thanks for trying, guys.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2016/10/05) */
September 28, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 20, 2016. While we cannot...
share specific details in this public response, our underwriting department contacted the customer on September 23, 2016, to address his concerns.
We have explained our position to the customer, however, there is no further action to be taken.
Sincerely,
Underwriting Department
State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on July 11, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, Underwriting Services State Farm Insurance Companies
March 2, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 1006975 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 23, 2017. While we cannot share specific details in this public response, our Initial Loss Reporting...
Department contacted the complainant on March 2, 2017, to address her concerns. While we were unable to resolve all of the complainant’s requests to her satisfaction, we have explained our position and consider both the case and claim file closed. Sincerely, State Farm Claims Initial Loss Reporting Phone: 855-259-8568 State Farm Mutual Insurance Company
I am rejecting this response because:
As much as I would like to accept the business response it is not possible to do so. If I did they would once again bury the claim like they did before. And this isn’t gonna happen. I would like the leak to be fixed. I was NOT leaking before the accident and it now is. Wear on seals is not a valid answer because even if they were worn they wear sealing fine before the accident and now they are not. I want this repaired. Also the stabilizer bar under the vehicle got shifted over or damaged in the accident that state farm is denying wasn’t claim related. First off the stabilizer bar is to keep the vehicle stable. There is no possible way that it can be shifted or damaged by itself without the help of impact. I would like this claim to be handled by someone else instead of Denise Chandler. 80% of the stuff she has told me and my father has been pure lies. 8/25 she says she will call me back on 8/28 and never did. She called me and my father on 9/22 and stated she would call us back and to this date 9/30 we haven’t received any phone calls. The letter that she dated 9/8 was also filled with pure lies. I have also tried getting a copy of the alignment report that was done when my vehicle when it was repaired and State Farms select body shop has yet to provide it with me I connected them at the end of july and in September and nothing. I want my vehicle to be repaired, the alignment report and a cash settlement to close the claim and the case with both the state and Revdex.com. This claim has now been active since and an issue for 6.5 month I was a remedy for the problems.
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February22, 2017. While we cannot share specific details in this public response, amember of our Agency Department contacted the complainant on February 23,2017 to address her concerns, and we have reached a...
satisfactory resolution.Sincerely,Agency Sales AdministrationAgency Sales AdministrationState Farm Insurance CompaniesCorporate Headquarters
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 2, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 2, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
October 9, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12420369 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 3, 2017. While we cannot share specific details in this public response, our claim department...
responded to the complainant on October 9, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Fire Team Managed Claims Specialist Claims Department Phone: 844-458-4300 State Farm Fire and Casualty Company
September 18, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12370283 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, 2017. While we cannot share specific details in this public response, our SFPP...
department contacted the complainant on September 18, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Attached is the response for complaint 12372630 on behalf of Claudia [redacted]
I am rejecting this response because: none of it is true. There was no agreement or even a follow up. The person that called and told me that she had called before and apologized. But she didn't. She said a supervisor would contact me. All I got was this email from Carey Tanaka, my agent, stating to take my business elsewhere. See attached. A supervisor never called. I never got an apology. I still do not know why they called at 5 AM.
January 15, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 4, 2018. While we cannot share specific details in this public response, our SFPP...
Department attempted contacted the complainant on January 11, 2018 and January 12, 2018 to address her concerns, our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan Department [redacted] State Farm Mutual Automobile Insurance Company
May 11, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 30, 2018. While we cannot share specific details in this public response, our Fire Claims Department...
contacted the complainant on May 11, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Fire Weather & Cat - In OfficeWCCS Stewardship 1-844-529-5982 State Farm Fire Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12705052, and find that this resolution is satisfactory to me.
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated May 26, 2017. While wecannot share specific details in this public response, our SFPP department attempted to contactthe complainant on June 2, 2017, to address her concerns and have been unsuccessful. We...
willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,SFPP departmentPhone: 888-311-7377
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated July 6, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 10, 2017, to address his concerns, and we have reached a satisfactory...
resolution.Sincerely,State Farm Payment PlanPhone: 888-311-7377State Farm Mutual Automobile Insurance Company
December 21, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, 2017. While we cannot share specific details in this public response, our Claim...
Department contacted the complainant on December 20, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Claims Department 844-292-8615 State Farm Mutual Automobile Insurance Company