Nordstrom Inc

Complaint: ***
I am rejecting this response because:item was never delivered, I still have a voicemail recording from FedEx stating that item cannot be delivered because I was not home to receive item
I attached a transcribed image of the voicemail recording
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I have yet to speak to the Nordstrom's rep I will try to get in touch with them again.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
OH I typed it in I thoiught it was clear that its *** *** *** *** ** Cherry Hill, NJ the only Nordstrom rack in south jersey

We apologize for this customer's experience and appreciate the chance to respondOur teams have reached out to work directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve him in the future. If the customer needs anything further,
please contact Chris K*** at ***

I'm writing in regard to the complaint you filed with the Revdex.com regarding your Nordstromdebit card ending in ***We understand this has been a frustrating situation for you and we're sorry thatdespite our best attempts, we've so far been unable to resolve this matter for you.I'd like to take this opportunity to summarize the history of this situation:o On December 25, 2016, you made a purchase of $using your Nordstrom debit card.o On December 26, 2016, the purchase was returned and the same card was credited for $(thedifference was the non-refundable shipping charge and shipping tax totaling $10.68).o On January 9, 2017, we received notification from Capital One that the original payment of $320.26was being returned due to insufficient funds.o On January 26, 2017, we spoke on the phone and you indicated that you hadn't seen the credit for$reflected in your Capital One checking accountWe immediately issued a trace on the creditto determine where it wasAccording to the trace, the credit was sent back to your bank, Capital One,but what happened to the credit after that was unclear.o Since then, we've attempted to research this matter directly with Capital One, but they've made clearthey're unable to assist us without you being on the phone callWe've reached out several times in aneffort to make arrangements for a conference call between you, Nordstrom and Capital One, butwe've either been unable to reach you directly or you've declined participation in the effort.Please know that in order for us to help resolve this matter, we need to be able to speak to Capital One withyou on the lineWe're ready and willing to make that happen at your convenience-simply give me a call atand I'd be happy to helpI look forward to hearing from you and being of assistance.Sincerely,John L***

We are sorry the customer remains disappointedOur records reflect that the amount being credited was confirmed with the customer and posted by 9/7/Any further concerns are welcome to be addressed with Nicole when she returns to the office on 9/We will notify her that the customer tried to reach out during her absence

Nordstrom sincerely apologizes for this customer’s experience and appreciates the chance to respond to this incident and address the issue within our companyOur records indicate that due to the value of this package, the items were sent signature required as an added protectionUnfortunately, Ms
*** was not available when the package was delivered by UPS thus it was marked RTS and sent back to our fulfillment centerOur team spoke with Ms*** on 1/20/and confirmed the address the package should be resent to without signature required. # ***We again apologize for this issue and hope we can earn back this customer's trust should she shop with us again in the future.
Best Regards,
Nordstrom, Inc

Hello, We appreciate the opportunity to respond to this customer’s complaint. We apologize if Ms*** received an incorrect item, however we cannot accommodate her request to keep the item free of charge. If Ms*** received an incorrect item in her order and does
not wish to keep it, the item can be returned to a Nordstrom store or by mailing it back to Nordstrom using the free return shipping label we provide, and we will credit her for the return. We are sorry for any inconvenience or confusion with regard to her order, and we hope to better serve her in the future Sincerely, Nordstrom, Inc

Complaint: ***I am rejecting this response because: They are incorrect The shipping charge was an overcharge It should have been as in the attached document ($which is $+ $12.08), not $ This is a violation of Australian Consumer Law and also US law If the Revdex.com is unable to resolve this, I will file an action with the court in Australia, which will allow me to collect punitive damages as well
Furthermore, I want it to go on record that Nordstrom is engaging in bait and switch advertising with respect to their Anniversary Sale While it is not uncommon for stores to sell out of items during a sale, the evidence will show that Nordstrom heavily advertised some items across all areas (like the boots I bought) knowing full well that they would only stock the items in a few select places and that the demand for the items would far outstrip the supply They seem to think a small disclaimer on their advertising stating the items are not available at every store will prevent liability on their part for this illegal conduct I have confirmed that they have done this with many itemsSincerely,*** ***
Revdex.com IS SPECIFICALLY ASKING THAT THE BUSINESS ADDRESS THE SHIPPING FEE OF $AND HANDLING FEE OF $PER THE ATTACHED DOCUMENT VERSUS THE ALLEGED $CONSUMER IS STATING THEY PAID

We apologize for this customer's experienceAfter investigation, we are unfortunately, not able to accommodate this customer's request to issue a refund or replacement gift cardThe customer sold his gift card using a third party known as ***He then discovered the payment received was not
validSince the customer knowingly resold the gift card through a third party we advised the customer to contact *** on how to recover his fundsIn order to assist the customer, we offered to work with the police and have been cooperating with their investigation into this matterAs previously explained to the customer, the gift card is treated as cash, we are unable to prevent an order from processing as the customer gave permission for the card to be used when selling it on ***Unfortunately, Nordstrom will not be responsible if your gift card is used without your permissionWe truly regret that the customer had an unsatisfactory experience while shopping with us

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and
hope consumers will be satisfied with us going forwardThis customer should have seen the refund post to her account no later than 11/7/16. We apologize for any inconvenience and hope we can better serve her in the future

Revdex.com
PO Box
DuPont, WA
Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to the customer’s concernsOur records
indicate that on January 12, 2016, the customer placed an order and was charged $UPS tracking information showed that the items were delivered on January 13, However, on January 14, 2016, the customer called and said she had not yet received the items, so we processed an exchangeUnfortunately, the items became backordered until March 5, The customer called on January 18, to cancel the orderWe inadvertently refunded $to the customer instead of $On April 5, 2016, we refunded the $back to the customer and left a voicemail for her letting her know we processed the creditWe appreciate the customer’s patience and hope we can better serve her in the future
Sincerely,
Nordstrom, Inc

Complaint: ***I am rejecting this response because: I was never offered several options to pick up the shoes, That's not true I offered to pick them up myself that's how the issue started with the overnight shippingThe customer service here is terrible and they did offer gas after I called customer service when I requested to cancel the order myselfSincerely,*** ***

At Nordstrom, it is never our intent to disappoint our customersWe are sorry to hear that Mr*** received anything less than our best serviceNordstrom is pleased to be presented with the chance to remedy this customer situationAt this time, the customer was followed up with in person on
12/31/and been contacted by the store administrator after this complaint was receivedWe are disappointed to hear about the negative experience and encourage him to reach out to our Store Manager or Store Administrator should he wish to discuss his concerns furtherWe hope we can earn back this customers trust should he choose to shop with us again in the futureWe appreciate being given the chance to address our service opportunities.
Best Regards,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondWe have looked in to this matter and we do have record of receiving the Herve Leger items. The merchandise was returned to the customer as non-Nordstrom merchandise. Because of the invalid UPC it
was determined the items did not originate with NordstromWe apologize for the delay in getting these items back to the customer; however, we had to do additional research since no proof of purchase was sent with the shipmentOur records show the returned items were delivered back to the customer on January 11, via UPS tracking number ***

Revdex.com:I spoke with Chris and Tim at Nordstrom they were very helpful in assisting me, I wish I spoke with them before it had be taken this farI really appreciate their help.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the item was advertised with free shipping It clearly stated "free shipping with $purchase"Shipping was then charged
As as far as the shipping, never in my years of ordering have I ever seen a company that cannot tell me where my package was that had shipped for several days That makes no sense, and no attempt was offered or made to contact the shipping company What poor customer service I asked to speak to a supervisor multiple times and one could conveniently never be made available

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceGenerally, Nordstromrack.com charges the customer’s account at the point of sale, and our goal is to ship all items as expeditiously as possibleUnfortunately,
due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardNordstrom is sorry that *** *** was frustrated by the delay between her order and charge date and shipping date. We hope we can earn back her trust should she choose to shop with us in the future. Our records reflect that order #*** was canceled, but order #*** and #*** (UPS tracking *** have shipped and should arrive by the end of the day Friday, November 4th. Our representative reached out to *** *** via phone and email to see how we can assist further and has not yet heard back from herThe customer may reach out to our representative should she have any further questions

Re: Revdex.com Complaint No***
Nordstrom appreciates the opportunity to address the customer’s concerns. We worked directly with the customer and believe this matter has been resolved to the customer’s satisfaction
Sincerely,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondWe've updated the reporting on this customer's account to no longer reflect the late payment in September In addition, we've notified the credit bureaus that the account is currentWe are sorry that this issue
occurred