Northwest Territorial Mint

Complaint: [redacted] I am rejecting this response because: the mere filing of a bankruptcy petition does not discharge NWTM's obligation to fill my orders or refund my payments

Ms [redacted] refund check #***, for order # [redacted] in the amount of One Thousand Seven Hundred Seventy ($1,770.00) Dollars & 00/100's has been cut and mailed today, 09/211/

I reached out to Mr [redacted] this morning and discussed his options with him He requested a complete refund as opposed to a partial fulfillment We are expediting payment at this time I will have an estimated issued/mailed date later todayI will call him with the same, per our discussion Maura R [redacted]

Mr [redacted] 's refund check #***, in the amount of Six Thousand, Eighty ($6,080.00) Dollars & 00/100's was cut and mailed on 01/18/ We will update our response to this claim when the check clears our bank There is nothing further for NWTM to do at this time Maura

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they honor their promised shipping date of 2/4/I would not consider this complaint resolved until my shipment is receivedMy last phone conversation with Northwest Territorial Mint on 1/7/16, not 1/8/16, they could not give me a shipping date when I requested that information and told me it could take several weeks or moreSincerely, [redacted] ***

Mr***’s refund check # ***, in the amount of Seven Thousand Six-Hundred ($7,600.00) Dollars & 00/100’s was cut and mailed on 01/07/

Complaint: [redacted] I am rejecting this response because: They have stolen my moneySincerely, [redacted]

I don't have a response other than what Mr [redacted] said is patently untrueI'm sorry he has had an unpleasant experience with NWTMWe will ship his product as soon as possible.Regards,Amelia

Complaint: [redacted] I am rejecting this response because:The business has evidently just now filed for bankruptcyThey have continued to run their business in the past months taking people's money with no intention of producing bullion nor fulfilling refundsThis is 'FRAUD'....They have repeatedly told me that the bullion was soon to ship or that a refund would be mailed within weeksThis was over months agoBankruptcy should not protect them from their fraudulent efforts to obtain money over the internet when they knew in advance they would pull the bankruptcy ruseThis is Criminal activity and Revdex.com should alert the appropriate authorities

Mr***'s purchase shipped on 10/20/- Tracking # [redacted] I have attempted to contact the customer to confirm receipt and delivery of items in satisfactory order, however, the phone rings a few time and then reverts to a rapid busy There is no way to leave a message

When Mr [redacted] placed his order with NWTM, he was specifically made aware of the potential for a day delayIf a customer wants to cancel an order before the end of this days, they can but they will be responsible for a liquidation fee and any market lossThese terms have been approved by the Washington Attorney GeneralIf Mr [redacted] product has not shipped by the end of the days, he will be eligible for a full refund at that point.Regards,Amelia

Complaint: [redacted] I am rejecting this response because: Not consumer friendly, unable to explain specifics of a month delay in fulfilling order NWT was able to utilize my monies in any way they wanted for months.Sincerely, [redacted] ***

Mr [redacted] 's Order Shipped on 11/25/

Complaint: [redacted] I am rejecting this response because: If they are in bankruptcy and I can not get my order then why are they still operating their websiteIt is apparent that they do not have the intention to send the silver or refund money to me or any of their other customers at this point, so why are they taking on more customers

Complaint: [redacted] I am rejecting this response because: At no point in the transaction was I required to read the terms and conditions as stated in the response by NWTM, nor was there any online indication of a short stock situation at any time prior to my payment which was timely by me Based on the only information available to me I expected that the advertised 'prompt shipment upon receipt of payment' was a legitimate statement I believe there was questionable intent on the part of NWTM to actually ship my order, this can be supported by the vast number of Revdex.com complaints that attest to similar actions taken by NWTM It is my understanding that NWTM has also been to court in the past due to numerous incidents similar to what I have encountered, yet apparently they persist, based on the high number of Revdex.com complaints within this last year It should be noted that I complained upon notification that the original shipment target was 8+ weeks from date of which is certainly not 'prompt' At best this is abuse of a customer's good faith and at worst potentially fraud I repeat my request for NWTM to act in good faith and return my full payment without any further delay Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Although I have received my refund (after more than months) and my other order, I am rejecting this responseNorthwest Territorial Mint has a very clear pattern of poor service and failure to ship the product advertisedThis is not based solely on my experience, but the experience of dozens, if not hundreds, of other unsuspecting customers who entrust NWTM with their money and are counting on delivery of their purchaseThe business model of NWTM has no regard for customer satisfaction and focuses only on their bottom lineI know the word is spreading about NWTM shady business practices and I hope that this complaint will help spread the word even moreShame on NWTM for doing what they do to the small consumershame on youI believe when the FTC and the WA Attorney General get tired of the numerous complaints against this company, they will run them out of DodgeRightfully so.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.It's to bad it had to come down to day wait for product or refund, I cashed the refund check walked into a coin store and walked out with the product I was hoping to get from NWTM.Live and learn, from now on I will always check with Revdex.com before major transactions.Sincerely, [redacted]

Hello, This is Re: Complaint ID [redacted] I understand NWT mint has filed for bankruptcyWhat I don't understand is why they can't refund my money when they were doing business as usual through their web site as of April 11, I originally indicated I did not want a refund, just the oz of silver I paid forI'd like to amend that, and I will accept a refund at this point Does their filing for bankruptcy mean they don't have to honor orders that have been paid for? Or does it mean that I will eventually get my money back? I don't understandI had bought with them many times before, and they always got my order to me (though it took awhile)Does that filing, which had nothing to do with me, really mean they don't have to refund the $2,I have paid them? Please, please, help me

Mr [redacted] deposited the original check that cleared our bank on 08/31/15, before the stop payment could take effect The second check that was cut today has been pulled and destroyed This order is now closed

Dear [redacted] , Mr [redacted] placed his order on 10/09/2015; We received his check on 10/12/2015; Good Funds cleared for Personal Checks on 10/22/2015; the delivery window from that point is 8-weeks (12/31/2015) The 30-day delay notice was sent on 12/31/at 5:PM, [redacted] , listing his delivery date as 02/01/ This is within the terms and condition of the contract in force between Mr [redacted] and NWTMMr [redacted] was required to acknowledge and accept these clearly stated terms and conditions prior to his purchase We will update our response to this Complaint as soon as tracking information or proof of delivery is available