Northwest Territorial Mint

Dear ***,
I have reached out to Mr*** to confirm his receipt of his refund check It has not currently cleared our bank I was not able to speak with him directly but I have left a message on his voice mail for him to call my direct line If he has not received it, we will place a stop payment on his check, reissue a replacement check and we will expedite shipping on the check
I am awaiting his return of my phone call and his update as to whether or not he has received the refund check
I will update you accordingly
Maura

Complaint: ***I am rejecting this response because: Yes they did ship the product on the day they said and I have received my orderI am sure they shipped it asap since I submitted a complaint and they acted quickly to avoid
poor marks by Revdex.com. However, this company should be required to be truthful and up front with how long it will take to complete a purchasers orderTHEY HAVE DECEPTIVE PRACTICESRetailers should be required to give an accurate time of shipment (or at least with in 2-days) at time of purchase, before you submit a order and make a commitment. not after you purchase the product then hide it in a long drawn out agreement, or send a email that it will be months after your original purchase they will "possibly" ship your orderDeceptive Deceptive Deceptive!!! they are working off my money free of interest or penaltiesI have sent out on social media how long it took them to complete my order, an encourage those I know to stay clear of this company.Sincerely,*** ***

Mr*** Order#***, invoice amount $22,232.00, is scheduled to ship on or before 12/13/ We will make sure that this, his oldest order goes out on or before that date His remaining orders are scheduled to ship in the order in which they were placed, based on availability of
product: Order #***, invoice amount $10,745.00, is scheduled to ship on or before 12/11/15; Order#*** is scheduled to ship on or before 12/20/15; and order# *** is scheduled to ship on or before 12/20/

Complaint: ***I am rejecting this response because: NWT Mint is still telling lies. The request for a refund was made on October 27, 2015.Sincerely,*** ***

I have confirmed with our Vault Manager that Mr***’s order has been rescheduled to ship on 03/14/2016.Our response to this complaint will be amended when we have confirmed tracking and delivery information to provide

Dear ***,
Mr***'s shipment has been processed and will ship tomorrow on Order#*** We will amend our response to this complaint with Tracking Information as it becomes available thru delivery Once the product is delivered we will reach out to Mr*** as to his satisfaction
with the condition of his order
Maura

Mr*** metal is being shipped todayHe will receive a tracking number when it is loaded in the delivery truck.Regards,Amelia

Ms*** contacted our Bullion Customer Service department on 02/15/ She was advised that her order was scheduled to ship in 5-more weeks We will do everything we can to expedite her order but we are still working on orders that were placed before hers Her expected ship
window is between 03/22/- 04/05/
We will amend our response to this Complaint if the order becomes available before the shipping window, when additional information is available, or shipping and tracking verification becomes available
Maura
Maura

Mr***'s Order #*** shipped on 01/18/ We will amend our response to this complaint following Tracking confirmation of delivery and contact with the customer to ensure that the product was received in excellent condition
Maura

Complaint: ***I am rejecting this response because: In reference to the bankruptcy of N.WTerritorial Mint, I would like to
be on record as having an interest in this matter as I paid them $on August 20, for - ounce silver bars that I have never received Customer Order #***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: *** I am rejecting this response because: Claiming bankruptcy does not give anyone the right to stealI hope the owner of Northwest Territorial Mint serves time in jail for stealing my money

Complaint: ***I am rejecting this response because:On the 2nd of September I received notification that a parcel was being shipped to me via ***i didn't actually receive confirmation and a tracking number until the 7thI tried to follow the package online, but it appeared to be stuck in customs and was eventually returned to the senderNWTMint wasn't sure why this occurred, but assured me the package would be sent out againIndeed, on the 11th I received a tracking number for my shipment and eagerly awaited finally getting my shipmentSince that time (days) however, it has been held in customs AGAINWhy silver is being held up at the border by customs is unknown to me and unknown to the women at NWTMint I have spoken withI have called times this week trying to resolve the issue, but finally was told that I need to follow up with ***I will do so, hopefully I will be able to resolve this, but i'm not willing to close my complaint until my shipment has been received.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this
statement of current factual information is not a resolution of the problem. Our order was placed with NWT Mint on September 29, - at a time which appears to have been well before the court ruling and, as I understood when ordering, was to be fulfilled in early January 2016. I am, unfortunately, not familiar with bankruptcy and reorganization, and want to know when we will receive either a full refund or the products we purchased in good faith in September
Sincerely, *** ***

Mr***'s refund check in the amount of One Thousand Eight-Hundred Twenty-Three ($1,823.69) Dollars & 69/100's for both orders under his name was cut and mailed on 11/30/

Dear ***,
Mr***'s order #*** is in limbo due to the fact that he hung up on our vault manager when she was discussing the possibility of substituting products in order to expedite his shipment It would be helpful if Mr*** could contact me directly, Maura R***,
***, so that I can discuss with him the more readily available metals and we can continue with our efforts to expedite his shipment
We will update and amend our response to this complaint as contact with the customer continues
Maura

Mr*** order has been shippedIf he has not yet received a tracking number via email, he will this afternoon. I hope this resolves the issue.Regards,Amelia S***

Mr*** refund in full was mailed on May 4,

Mr*** wasn't even placed until 7/30, so I'm sure he wasn't given a shipment window of 7/27-7/NWTM acknowledges that we have long shipment windows, mostly due to the fact that we are an actual mint and create the items that most of our customers purchaseWe do, however, try to make it
abundantly clear to our customers how long it will take before they place an order with usIf Mr*** ordered by phone, he would have been told the shipping times at least twice before placing his orderIf he placed his order online, he would have seen multiple pages establishing our shipping times before he finalized his orderIf Mr*** product is not shipped within the actual quoted time frame, he will be eligible for a refundIf he wants to cancel his order before then, he is able to do so, but per our terms he is responsible for a liquidation fee and any potential market lossAs for the lack of communication, at NWTM we do not wish to spam our customers with constant emailsSo we will send a confirmation of payment, the most updated shipping times, and then a confirmation of shipmentIf a customer would like more information, they are welcome to call our customer service department at *** Regards,Amelia

Mr*** requested his refund on 11/23/ In order for us to complete our processes, which include (1) releasing his position on the bullion we have on order, (2) confirming with shipping that the order was cancelled in their system prior to being shipped; (3) that confirmation being
generated from the shipping department and (4) being sent to our accounting department for verification and authorization of refund, it normally takes between 4-weeks We make every effort to issue refunds on or before that 4-week window
This time-frame is clearly stated in our online contracts that are required reading prior to clicking the "I have read" button
As we are an independent mint we are able to offer our customers a substantial savings on the precious metals they purchase In exchange for this deep discount, it often takes longer for us to produce bullion products than our competition This savings is often valuable enough for our customers to wait on
We apologize for the continued delay is delivery Mr***'s refund will issue on or before 12/23/