Northwest Territorial Mint

Revdex.com:I have received the order and am satisfied with the productI am neither satisfied with the business nor their business practices and will never shop with them again.Sincerely, [redacted] ***

Mr [redacted] ’s refund check # ***, in the amount of Seven Thousand Three-Hundred, Ninety ($7,290.00) Dollars & 00/100’s was cut and mailed on 01/06/2016.There is nothing further to do in this matter

Revdex.com: I have received the coins I orderedIt is amazing that Northwest Mint was able to find the coins the day after I notified the Attorney Generals Office for the State of WashingtonI am not satisfied with the service and hope the Revdex.com will continue helping people in these mattersPlease post these complaints so others do not have the problem I hadThank You again for your assistance!Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere will be not further complaints if they follow through with this delivery date.Sincerely, [redacted]

Complaint: ***I am rejecting this response because:
I have reviewed the "Terms and Conditions" of our contract and it doesn't state any of the excuses NWTM provides for a 4-week delay. Here is what it does state:
"Order Liquidation Policy. When you place your telephone order, you enter into a binding contractual agreement with Northwest Territorial Mint to remit payment in full based on the prevailing market purchase price agreed upon at the time your order was placed. Should you choose to buy-back your order prior to the date of delivery, Northwest Territorial Mint will liquidate your position based on the prevailing market purchase price at the time of buy-backYou will be liable for any difference in the event of market loss. If the prevailing market price of the items has gone up since your order, Northwest Territorial Mint will pay you the higher prevailing market price for your items. However, in the event we are unable to ship your order by the date promised, we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than days. If we are unable to deliver after the additional period of time has elapsed we will pay you the full purchase price or the prevailing spot market price, whichever is higher."
It does stated: "Time of Essence. Time is of the essence in this Agreement."
There's no way a reputable business should require 4-weeks for a refund. If you can't provide the item or service as PROMISED a customers money should be refunded within a week. No of the steps you outlined should take more than a few days. As a long time customer of NWTM I'm appalled at the poor customer service. Sincerely,*** ***

Complaint: ***I am rejecting this response because it appears the company willingly delayed my shipments long before the
owner lost his lawsuit in Nevada which they are using to justify their non delivery and no refundsI question if they ever had any intention of delivering their own minted product at the time of my order or if the owner intentionally had his employees purportrate a fraud by taking orders he knew he wouldn't have to fill after bankruptcy

Mr*** refund check #*** in the amount of $was issued and mailed 09/10/

Ms***'s refund check is scheduled to be issued on 02/12/ We will amend our response to this complaint when a check number is available
Maura

When Mr*** ordered Saint-Gaudens coins from NWTM, the value of each coin was somewhere between $2,and $2,(http://www.ngccoin.com/price-guide/us/st-gaudens-20-pscid-70/1907-saint-gaud...⇄ all coins of that vintage are going to be
marked upI cannot recount what was said between Jim R*** and MrLacefield, but Jim is our most experienced numismatist and I can assure you that he is always thorough and transparent about productsWhat Mr*** was “told” about their value is just patently falseIf Mr*** was unsatisfied with his product at the time, he was welcome to return the coins to usBut now, almost years later, it’s too late for thatIf he is interested in selling the product back to us, I encourage him to give us a call at (*** I hope this resolves the issue. Regards,Amelia

Mr*** silver was shipped to him on March 19,

Mr*** product will be shipped this weekWhen his product is picked up by the delivery truck, he will receive an email with his tracking number.Regards,Amelia

Dear ***,
Mr*** was eligible for refund on 1/23/ His refund check #*** in the amount of Two Thousand Nine Hundred Eighty Three ($2,983.00) Dollars & 00/100's was cust and mailed on 01/22/2016, in accordance with the binding contract between NWTM & ***
***
We will amend our response to this complaint when the check clears our bank
Maura

If Mr*** wants a refund, he needs to request one (***)Otherwise, we will assume that he wants to wait for delivery of his product. Regards,Amelia

Complaint: ***I am rejecting this response because: We placed our order August 24, We want our product, or money
back This is not an acceptable responsse In now no way, when placing order did NWmint say anything about a bankruptcy filing This is a total scam of taking hundreds of honest persons money and using it for personal gain, or in this case maybe to pay lawyer fees for said lawsuit NWmint , You knew this when we made our order, you gladly took our $3000.00, and have been pulling our chain for months We want our product, or a refund A.S.A.P If there is not a class action lawsuit already in the works, I will be consulting my attorney(4/6/2016), on how to proceed

I donnnt care hes still excepting peoples money, whats my money got to do with ross H*** being a excon crook and getting what he deserves ??? I want my money back ! or im going to press the issue in criminal court
Complaint: ***I am rejecting this response because:Sincerely,*** ***

*** *** sold her purchase back to us on 10/19/ After releasing her position on the metals, confirming the release and non-ship status, and processing the confirmation through accounting (our 4-week window), Check # *** n the amount of Three Thousand One Hundred and
Thirty-Eight ($3,138.00) Dollars & 00/100’s was cut and mailed on 11/19/

Dear ***,
Mr*** requested a refund on - on Order # *** in full $3,- AG (after the expiration of shipping deadlines 12/28/15)
Mr***'s order was closed for refund on 1/7/- DE
Check #*** was cut and mailed on 01/08/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
This company doesn't have a clue on
what people say at Northwest Territorial MintWhen I originally cancelled my order I asked how I'd be reimbursed the money I paidI paid by a credit card and was told by the associate " I think Alia in bullion sellers " that since I paid by credit card they'd submit the payment back to my credit cardI just checked my card online and I HAVE NOT received any paymentNow if in fact they did mail a check to me for the money, the only way I'll be satisfied is after I've received it and deposited it in to my bank and the funds have cleared
At which time I'll stop any and all action against said companyDue to the circumstances I've been put thru with this company I don't believe a word they sayIt appears they'll tell you anything that you want to hear to delay/postpone everything

Complaint: *** I am rejecting this response because:
The business's website is still open and accepting orders The
company is still taking in money from people willing to buy or sell to/from them If they wish to use bankruptcy as a legal means of protection then this applies to their debtorsWhy are they still looking for customers if they are unable to pay them? If they are unable to supply me with the money for the sale of my gold bullion they can return the product to me
I have attached the original PDF's of the sales orders that predate any legal action taken against this company and request to either have my orders filled promptly or money and bullion returned
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***