Northwest Territorial Mint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It's to bad it had to come down to 120 day wait for product or refund, I cashed...

the refund check walked into a coin store and walked out with the product I was hoping to get from NWTM.Live and learn, from now on I will always check with Revdex.com before major transactions.Sincerely, [redacted]

Revdex.com-
Due to your efforts, [redacted] has received payment in the full amount. You can consider this case closed. We thank you for helping us.
 
[redacted] and [redacted]
Complaint #[redacted] made to Northwest Territorial Mint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mr. [redacted] refund check #[redacted] in the amount of $4,075.00 was issued and mailed on 09/02/15.

Mr. [redacted]'s Check #[redacted] in the amount of Seven Hundred Ninety-Two ($792.00) Dollars & 00/100's was issued and mailed on 11/30/15.

Complaint: [redacted]I am rejecting this response because:Recieved email saying check for the original amount i gave them was mailed.Which is expected.But the Washington States Attorney...

Generals office settlement with Northwest Territorial Mint Dated 7/18/2008 in King County Superior Court states the following" Northwest Territorial Mint did not admit to any wrongdoing in the settlement, BUT AGREED TO FULLY DISCLOSE ITS DELIVERY AND REFUND POLICIES, DELIVER PRODUCTS ON TIME AND OFFER REFUNDS FOR DELAYED SHIPMENTS. "CONSUMERS WHO REQUEST REFUNDS FOR BULLION ORDERS THAT HAVE�...⇄ COMPENSATED". I understand that to mean I will be compensated above the original dollars they recieved from me before breaking there shipping agreement.I FEEL 10...20% IS FAIR COMPENSATION.Perhaps a phone call /letter to Washington Attorney Generals Office could decide on FAIR COMPENSATION! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it does not provide a refund for not delivering on my overdue order.

Mr. [redacted] order will be available for pick up next week. A customer service representative will let him know as soon as it is ready. If he chooses to have his order refunded instead, he'll need to initiate that process with our customer service at[redacted] Regards,Amelia

I can’t speak to why we were originally unable to locate Ms. [redacted] transaction. I apologize for the inconvenience. Her check was mailed on June 3rd.

Complaint: [redacted]I am rejecting this response because I asked for the refund in the middle of January 2016 and they failed to...

send me the refund. They stalled and put me off so many times and now I'm suppose to wait and possibly lose my money? That money should have been sent long before they declared bankruptcy. They are still taking orders so I feel I should get my refund or the very least the silver I ordered in the first place.

Mr. [redacted]'s refund check #[redacted], in the amount of Six Thousand, Eighty ($6,080.00) Dollars & 00/100's was cut and mailed on 01/18/2016.
 
We will update our response to this claim when the check clears our bank.
 
There is nothing further for NWTM to do at this time.
Maura

When Mr. [redacted] placed his order with NWTM, he was specifically made aware of the potential for a 30 day delay. If a customer wants to cancel an order before the end of this 30 days, they can but they will be responsible for a liquidation fee and any market loss. These terms have been...

approved by the Washington Attorney General. If Mr. [redacted] product has not shipped by the end of the 30 days, he will be eligible for a full refund at that point.Regards,Amelia

Dear [redacted],
Ms. [redacted]'s order # [redacted] is scheduled to ship on 2/15/2016, per her conversation with our Vault Manager, yesterday (02/01/2016).  We will amend our response to the complaint as soon as shipping and tracking information is available.
Maura

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi, the product has been shipped and I finally received it...

today took six months ....will never do business with them again...thanks for your help......[redacted] 
Sincerely,
[redacted]

Mr. [redacted]' funds cleared the bank on 08/28/15.  We are within the published/acknowledged ship date (i.e., not yet late).  Mr. [redacted]' assertions that his refund is "12 weeks" late is incorrect.  12 weeks from 08/28/2015 would be at the end of November.  Mr. [redacted] needs to inform us which option he wants as a remedy.  Does he want his product shipped or does he want a refund?  He needs to choose one option and be prepared to anticipate shipment (of the product or the refund) in the time frame agreed to in the contract between himself and NWTM, that he acknowledged as read and understood at the time of purchase.

Good Afternoon,I apologize that this response got missed.  The resolution was that Check # [redacted] in the amount of $11,020.80, regarding Order #[redacted], was issued on 07/17/2015.  It cleared the bank on 07/22/2015.

Mr. [redacted] check was mailed on May 18, 2015.Regards,Amelia

Mr. [redacted] product will be shipped by the end of the day today. He will receive a tracking number once the product is loaded onto the delivery truck.Regards,Amelia

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and well over due, as long as there check don't bounce this matter has been resolved.  Thank You.Sincerely, [redacted]

Dear [redacted],
 
Ms. [redacted]'s order #[redacted] shipped on 02/26/2016.  We will amend our response to this complaint when tracking and delivery information is available.
Maura R[redacted]