Now Homes Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
I picked up the check today at Advance Auto on [redacted]. Thanks and please hit accept. [redacted]

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has...

caused Mr. [redacted]. We reviewed the online order and see where the refund was already issued. Since it was done on 12/20/2016 then we would advise 3-5 working business days of Mr. [redacted]’s Bank which at most be should 12/28/2016 depending again on his bank. We are unable to stop or alter the refund at this time and would have to let it process. We do require all batteries be tested using on our equipment and base any exchanges based on those testers unless a customer provides an invoice advising a battery is defective from a certified mechanic. We apologize for the lack of exchange concerning this matter and we will work with the field management to correct this going forward. We would like to offer a $30 gift card for the inconvenience and if this is acceptable then request Mr. [redacted] accept the resolution and we will mail it to the address provided. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard back from anyone[redacted]
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. It appears that the District Manager agreed to pay $611.19 for the total invoice to the Garage directly for the work to be done. If this is acceptable then we will have this check created and sent out expedited to the Garage. We request confirmation prior to creating the check however.  We also request for confirmation of the Garage’s address. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I purchased the battery at Advance Auto Parts #[redacted].  The name the battery was purchased under was either [redacted] or [redacted].  Hopefully this information will help with a final resolution.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We would need to know which store location this happened at. We’d like to speak with them further on this issue. We also ask to know if the part was opened/used when Mr. [redacted] attempted to return the product and the reason it was no longer needed after purchase. Knowing this information will help us better determine what may be taking place. We have provided a link below to our return policy as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]P.S please pass this message along to advance auto part.  The associate [redacted] being very unprofessional. He mix discount, gift from company along with company mistake will not honor my defective part.I already brought a different brand part since I could not wait and playing with [redacted]'s game. I accept the apology from Advance auto part but will not tolerate  [redacted]'s action toward my order.thanks again for listen.

Thank
you for providing us with the opportunity to address the complaint that Ms.
[redacted] has filed....

It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
have reviewed the information provided and would like to apologize for the
inconvenience this caused our customer. We see that a $14.70 discount was
already applied to our customer’s battery purchase in question.  Due to the opportunity received, we will also
mail Ms. [redacted] a $20 gift card to the address provided.  Lastly, we thank Ms. [redacted] for bringing this
valuable training opportunity to our attention. 
We will be addressing that concern internally.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer.  We were able to see Mr. [redacted]’s original purchase on 1/23/14 of a 34-78-4 Gold battery with a 3 year warranty.  On 7/31/16, we also see where a 24F2 battery was manually returned towards and 124R1 Silver battery with a two year warranty.  Since this return was towards a new sale, Mr. [redacted] essentially has a new 2 year warranty for his 124R1.  Since warranty continues from original purchase date, this is in Mr. [redacted]’s favor since the Gold battery from the 1/23/14 purchase  would only have about 6 months of free replacement left if we were able to exchange the same battery on 7/31/16. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
have reviewed the information provided and would like to apologize for...

the
inconvenience our customer received while in regards to having the wrong oil
filter. We have verified the purchase, and in researching the filter fitment,
we do believe we sold the correct K&N filter for a 2014 Impala LTZ flex
fuel.  We would like to advise that a 2013
and 2015 Impala both call for different oil filters than a 2014.
As
a gesture of good will, we will be mailing Mr. [redacted] a $45.57 check to the
address provided.  We will also be
addressing customer service opportunities with our field leadership team over
this store.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

We'll be happy to forward this information to our Field Leadership Team. We appreciate the additional feedback from Mr. [redacted] to help us better help our customers.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the...

inconvenience this caused our customer.  We were able to find transaction # [redacted] from
12/3/15, store #[redacted] concerning this. 
This transaction will result in a refund of $16.86 back to Mr. [redacted]’s
[redacted] card, which he can expect in 1-5 business days.
It looks like our store simply sold the wrong oil filter at first
for the oil change special.  The store
then refunded the oil and incorrect filter; and on the same transaction sold 5
quarts of Quaker State Full synthetic and the correct Purolator filter,
resulting in the $16.86 refund for the full difference in the advertised price.  12/3/15 was the first day of our new ad set;
which is probably why the incorrect filter was put on the original sale by
mistake.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this response as it does not resolve the issue. I am sending the invoice of the labor to you at this time as per request and ask that you look my receipts up for the parts and warranty information under [redacted] phone number [redacted]. I purchased it all with my credit card and would appreciate you just reimbursing the labor as it was not necessary for me to pay if the product would have been good and a warranty part was not needed. reference # [redacted]
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We spoke with the General Manager, [redacted] at the [redacted] store. He advised that the only batteries he recalled denying a refund for recently appeared installed and who be unable to assist. Our return policy does advise that we cannot return opened/used products and electrical parts are also non-refundable. The General Manager advised if the battery is brought in and it appeared that it had not been installed they will offer Merchandise Credit Card for the battery. See below for our return policy link. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
That Thermostat only worked a little and was refunded. On that same day 1/29/2016 Transaction # [redacted]. I purchased Thermostat item [redacted] for $11.09, gasket water outlet [redacted] $6.99, and antifreeze [redacted] totaling $33.24. That thermostat didn't work at all.This one was defective went back for a refund they would only exchange on  receipt # [redacted]. They store manager acted very mean and would give a refund. The manager said she wasn't going to back down. I think her last name is [redacted]. I went back again on 2/16/2016 she still wouldn't give me a refund. I told them to come and see how it feels inside of my truck.I asked them again on 2/15/2016 still no refund. I drive this truck about once a week.They asked did I buy one from somewhere else. I'm cold and so is my wife and grandchildren.I know something are wrong with the thermostats from this store. After letting water out and replacing these in the cold please refund my money and they'll never step inside of the store again. They should refund my $33.24 and thing keep getting worse. I originally changed thermostat because of the time frame but it was working. [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We spoke with the General Manager, Moe, of that store location. He advised he was not familiar with this issue, but would be willing to help. He advised that he would look further into the issue advised by Mr. [redacted] and would exchange the battery if the store’s tester finds the battery to be bad. He did advise that the battery is outside of the Warranty period and if able to be exchanged the battery would have no warranty going forward. Please be advised that the fast charger used has a built in shut off which automatically activates at 35 minutes. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I wanted to understand why my warranty wasn't honored or discussed when I originally visited the store location. no one has addressed this. this directly effects future decisions to do business with this company. If no one is willing to have a conversation about this, District Manager or higher, that's on the company for having terrible customer service. so not only was I denied several FREE services while I was at the location but the business compounds the disrespect by not allowing me to further understand why this treatment took place. I am seriously disappointed with this company. This used to be about helping customers with their vehicles, their personal life line to the world and societal transport. In my opinion, this is how companies that don't care about customers or their staff act, this is how a profit machine would behave. Cold and methodical, but never accepting that mistakes take place and parts need to be replaced before they break the machine. All I wanted was a real explination of why myself, as well as the man with the baby, were treated so rudely, and dismissed constantly, while the empolyees were on the clock, playing with their friend, who they locked inside during cash procedures... which has to be a violation of company policy
Regards,
[redacted] [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When completing the rebate, it states $40 rebate ($20 per axle). It does not state nor specify when completing the rebate to check here for payment terms, nor that it is not $ cash as per the rebate description. As well, when I contacted the "chat"customer service on advance auto online website, the agent stated and I can provide the transcript, once the rebate is accepted you will be notified of the payment method.Advance auto's response and the "chat" agent from advance auto, have given me two different statements. There is not uniformity, and at no time did advance auto address the issue at hand. They send a link to look here, and ignore the issue of what customer service agents are saying now, compared to their response. Ludicrous, that a company can advertise and provide rebates without upfront disclosures. Why not let any company "choice how to pay" once the rebates are accepted. Customers submit a rebate in return for a payment choice of the company, that could be in toothpicks or dog food, if the company wanted to.Therefore, I reject the decision and want the company to take responsibility for false advertisements and honor the $40 ($20 / axle) cash rebate, not gift card.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mrs. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mrs. [redacted]. We would have to direct Mrs. [redacted] back to [redacted] at phone # [redacted]. They can assist further or to completion of the case and they should be able to assist with a secondary review/dispute of the initial decision. We would suggest contacting [redacted] for clarification and more details on what can be done however. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.