Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see the attached copy of proof of purchase as requested by company, although I find it interesting that all the belligerent clerk entered my name into the store's computer and located the transaction of  purchase within minutes, yet corporate cannot and is requesting this!
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that our Customer has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused. We’ll work with our Field Leadership Team to correct any issue found regarding this and appreciate the feedback. We have issued two $20 off $50 Speed Perk coupons for the inconvenience to the email linked to the Speed Perks account, [redacted] .   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We were unable to find any calls to our Customer Service Team about his issue and do not see a store location. We would like to speak with the Store about this issue first. Please respond with the store location of the issue and the receipt for our review. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We would like to apologize for the inconvenience our customer has experienced regarding...

his battery.  We have reached out to the District Manager, [redacted], and he will be contacting Mr. [redacted] on 6/24/15 to discuss the situation further and provide an apology and resolution.  The District Manager will also provide our customer with a receipt for the replacement battery. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information provided and would like to apologize for the inconvenience...

our customer has experienced. It seems that our leadership team over the [redacted] Advance Auto Parts store has taken care of Mr. [redacted] by providing him with a refund for the part in question.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response to solve this complaint by Advance Auto, If they offer a service to customers, they need to be confident that what they are telling customers is correct. In my case the representative at my local Advance Auto Parts told me that the problem was not the batteries or the Alternator, and told me that I should take it to a professional since its a more major electrical problem. I ended up having to take it to a Dealership to fix the problem where it ended up costing me almost $1000 for everything. Advance Auto should not be offering this service to their customers if there equipment or employees don't know how to use it correctly and provide wrong information, which in my case it cost me deeply in my pocket. Being that Advance Auto Zone wont do anything to solve this problem for me, I am highly dissatisfied with there level of service to loyal customers after so many years.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We cannot consider this issue resolved until we receive the necessary information from the collection agency.
Regards,
[redacted]

I accept and appreciate your activeness towards the response. It is only my desire to remain a customer of your business and I alerted you're company to the problem as soon as I noticed it to ensure this problem does not occur in the future with other customers.  I hope the issue can be resolved in the future and that this case does not happen to another customer.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have located a purchase for the dollar amount of $307.94 on 12/21/2017, but the purchase is under a different name and also a different alternator part number than what was advised to us. Please be advised that all purchases belong to the name on the purchase. We request that Mr. [redacted] please contact the warranty/part owner or advise any different names that may be on the purchase. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The general manager refused to come out and speak to me like I asked several times during the conversation with the assistant, since she says she did not have much authority to pull video footage, all and all there customer service was absolutely horrible. I spoke with Chevy the day all of this happened and the mechanic was unsure because that's not what usually goes into my car. I DO NOT WANT A SUBSTITUTION !!!! I am highly unsatisfied and Advanced auto parts has lost my business for good. I just feel like if your sales associate has one job and that job is to ensure your customers get the CORRECT product and he gives them some bogus substitution ... there should be some sort of consequence and restitution to that customer for extra expenses caused by that sales associate . I WILL NEVER SPEND MONEY AT AN ADVANCED AUTO PARTS AGAIN !
Regards,
[redacted]

Thank you for providing us with the opportunity to address
the complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.   For the protection of our customers, only the
person who places an online order can pick it up, and we require the following
documentation for verification: the credit card used for the purchase, a valid
state-issued photo ID, and a digital or print copy of the order
confirmation.  This information is
available on our website at [redacted].  Again, this is for our customers’
protection.  We have also confirmed that both
authorization holds placed on Mr. [redacted]’ account have been reversed, and he
was not charged for either of the orders he did not pick up.
 
Our
promise is to provide superior customer service and offer high quality products
when you need them. We sincerely apologize for the inconvenience this may have
caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize...

for the inconvenience caused to our customer.  We were able to verify Mr. [redacted]’s
qualifying purchase.  We are unsure as to
why his rebate was denied.  Going
forward, we welcome Mr. [redacted] to call us at [redacted] opt 1, 3, if
such an opportunity should arise again so we can more quickly assist. We are
mailing a $10 gift card to the address provided.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

The complaint is at the store in question I was refused the option to exchange my product and once I went to a new location same franchise my request to exchange was honored. I feel there was bias/discrimination because at the [redacted] location I was told without a receipt I had no option to...

exchange

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] is  a liar. I ended the phone call after I said he is too closed minded to be in business. I'd like to know  who he spoke to at [redacted] because I believe he is lying about that too.  [redacted] employees confirmed to me that the AAP employee  very well could have pulled  the wiper blade off too hard  and broke the mechanism  or  ripped the threads.  I did not use the wiper in heavy snow or ice; it was   raining Jan. 18, 2018.  If  AAP  has a business practice of taking advantage of women and the physically disabled  and   denying the facts in order to cover up their employees negligence, then perhaps a negative review on yelp  is appropriate. thanks very much. [redacted] [redacted], Esquire

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. Due to the opportunity received we will mail a $200 check to the address provided.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We spoke with the General Manager, [redacted], and he advised that the hold down bold was slightly damaged/rusted. [redacted] advised that the bolt broke when it was being tightened back. At this time we will be able to offer a $25 gift card as a courtesy due to our strore advising the bolt broke due to normal tightening. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and were able to find claim #[redacted] from May 2013. Our...

customer’s claim was denied after being inspected by the manufacture. The manufacture states that the reason for failure is related to improper installation. Please see the attached document for further details.
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]. We spoke with this Store’s Manager on Duty [redacted] and he advised that the vehicle had been there for almost two weeks. They advised they have the vehicle removed due to not hearing anything back from Ms. [redacted] and considered the vehicle abandoned. At this time we will be unable to assist with this issue due to this information. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Due to the time limitation I have bought the part from another venue and installed it into my vehicle. However, an in store discount for 50% off any purchase will suffice.
Regards,
[redacted]