Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, when I returned the part with the slip I inadvertently left the part on the counter, when I returned the next day they said they threw it out and I was out of luck! Originally they said they do not accept packaged parts for return or store credit! What they said in the statement does not match what actually happened! If I had known they sold defective parts, with no recourse, I would have gone to [redacted]! Thank you, when I filled out your information, I could not find my reading glasses and I apologize
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Advance Auto Parts [redacted] I do not have a receipt of purchase of the coolant .. I was not expecting to be given the wrong kind for my car. As I told the assistant manager at the store location My boyfriend and I came into the store Sunday the 14th about ten minutes before closing time. That night I was wearing a yellow shirt and brown ugg boots with my hair in a ponytail.. I'm sure there is some way that Advance Auto parts can rewind their cameras and cross reference the transaction history. I did not get the coolant flush done because I did not have the funds to do so.. I will not be satisfied until Advance Auto Part is held accountable for potentially messing up my engine. I'd much rather get this resolved sooner than later.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See Attached
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We’re very sorry to hear that we have not seen this. Please attempt to send this to us again if you would so we can assist. Please send the info via fax to [redacted] or email [redacted] and please include reference number [redacted]. We also request that the emailed be sent to [redacted] so we can make certain it is found. We appreciate Mr. [redacted] working with us to resolve this issue.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  A correct receipt is required to be provided for cash or credit refunds and the absence of one...

would result in a Merchandise credit card (store credit) even if the receipt shows in our own systems. We however would be more than happy to assist Mr. [redacted] correct this concern by deactivating the Merchandise Credit Card and refunding him via a check from our corporate location, the store would be unable to refund to his credit card at this time. If Mr. [redacted] would please respond with the Merchandise Card number and also verify his address for us we can proceed. Deactivating the Merchandise Credit Card will take up to two business days and then the check can be mailed from our location. We would also like to offer a $20 off $50 or more coupon for the inconvenience this has caused Mr. [redacted] in addition. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me once the original request is performed by the business.  I will wait for the business to perform the action of addressing their process for exchange of warrantied items by way of not exchanging through the method of a return which is tracked and reguarded as an abuse according to the TRE, if the business does, I will consider this complaint resolved.The check is not my concern at this time as we purchased the new alternator from our [redacted] dealership. Although this did cost us a couple hundred dollars, my main concern is not facing further frustration and issue upon returning to your stores for all the other parts I have purchased through Advance. At this time we refuse to shop with Advance and will continue to purchase from other competitive retailers until the issues with processing our warrantied parts proves to be resolved. I would like notification from the business of this process change when it occurs  to ensure we can once again be customers of Advance Auto Parts.I like and stand by the quality of the parts Advance provides its customers even though the belt for the '05 Ford Focus was longer than the OEM part. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is not offering a solution at this point, they are reviewing the information to see if there is something they can do. This type of answer is too generic and not even close to a solution. We need the removal of charges that we never authorized or used. 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience Mr. [redacted] has experienced.   We have...

researched the claim with our Commercial Labor Reimbursement Team and have confirmed that the purchase of the engine was made by [redacted].  This makes [redacted]’s the legal warranty owner of the part, so unfortunately we would only be able to work with them on this claim.  Since [redacted]’s purchased the engine from us, they are our customer, and Mr. [redacted] would be their customer.  Therefore, Mr. [redacted] would need to work directly with [redacted]’s.  We show this claim has been resolved since Mr. [redacted] wrote in, so we would advise him to reach out to [redacted]’s for further information.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted]. We would be happy to assist with the refund of these ignition coil. We would however request our parts back and if Ms. [redacted] is willing we could request that Store # [redacted], accept the refund. Please verify if this is acceptable and we will make the request. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have found previous communications between the customer and our customer care department where...

the store's leadership team was informed of the issue and attempted to reach out to the customer multiple times with no success. The general manager at the store, [redacted], is happy to offer a full refund to the customer, but asks the customer contact them at phone number [redacted] to work out further details to assist with the return. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Hello,I can't seem to figure out how to get into your system to address this complaint but Mr. [redacted] has gotten back to me and is handling my complaint. Someone took sick in his family and the ball was dropped by the store but all seems to be going well now and I'd like to suspend/cancel this for now.Thank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Regards,
[redacted]

Thank you for allowing us to respond to Ms. [redacted]’s
concerns.  We would like to apologize
again for the inconvenience.  Upon
further research, it does appear that one of the fans was sent to the wrong
address, so it will most likely be returned to the vendor.  This would be the fan from the order with the
authorization hold that we reversed for $99.49 (Order #[redacted]), which should
fall off Ms. [redacted]’s account if it has not already.  Should the part show up, our customer can
keep the additional part for no charge.   Ms. [redacted] should have received the fan from
the order where she was charged $42.03 today (Order #[redacted]).  Ultimately she should have received the part
from the correct order and all authorization holds should fall off and only the
correct charges remain.  We will send the
$50 gift card to the physical address provided, rather than the PO Box.  Ms. [redacted] can expect the gift card within 7-10
business days.  Thank you again for
allowing us to respond and provide clarification for our customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused [redacted]...

[redacted]. We have to advise that at this time we will be unable to assist further. The manufacturer is the one responsible for inspecting and reviewing all claims and they have provided the feedback to the Customer. We have attached this information to show their findings and their denial of the claim. Any further requests need to be directed towards the manufacturer ([redacted]) at phone # [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is trying to imply that their product warranty does not cover the labor cost only the product. I find this to be unfair due to the fact the product did not fail after use it was a bad alternator to begin with causing more damage and expense then original. I trusted the product I was purchasing was a good product and it turned out to be bad right out the box. I have faxed the business my invoices that I have attached here. 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. Our only option without a Store’s assistance would be submitting a Financial Request to have our Financial Team search by a Customer’s name and number in attempts to locate a proof of purchase. This process may take 3 weeks plus depending on the volume that team is currently experiencing. If a receipt is located for the starter Mr. [redacted] mentioned then we could warranty the part out then. If Mr. [redacted] would like he could also purchase a new starter from anywhere and we would refund him once we locate the original receipt from Advance Auto Parts and with the submission of a new receipt for a starter elsewhere. This would depend on the original receipt being located by our Financial Team and we will reach out once it is if Mr. [redacted] accepts on of these two remaining options as we are unable to assist without receipt and without Mr. [redacted] taking the starter into a store location for possible assistance. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and located the emails that our customer...

has previously sent in and we would like to apologize for the inconvenience caused to our customer.  We have forwarded Mr. [redacted]’s feedback to the General and District managers in his area. Our records indicate that our customer was contacted by the management team over his local store to discuss the situation, and that he was offered a $25 gift card. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from Advance auto is for a second time failing to acknowledge the points I have made and the documentation for which I have provided.  The main fuse was indeed damaged and replaced at the [redacted] VW dealership.  The fact that the main fuse damage was originally diagnosed at the [redacted] auto shop ([redacted]), less than a mile from the advance auto store, is sufficient enough evidence that it occurred.  The dealership in [redacted] failed to find any of these issues and I had even mentioned the fuse to them, but they ran their tests (possibly disregarding what I had told them about the fuse), but the fact of the matter is that it was found an issue at the initial shop in [redacted], then found again while in [redacted].  The dealership can confirm that the fuse was damaged and replaced and still able to be driven.  I have documentation for all of the repairs that took place, while Advance auto is clearly making claims off of false premises.  Whether the battery was installed incorrectly or backwards, is besides the point.  When I initially drove the car from [redacted] to [redacted] to visit my friend, the car was fine with no dash light on at all.  Then after having the battery changed at advance auto, every dashboard light was on in the car.  It barely had any kind of electrical power when I was driving it to the auto shop in [redacted].  This was clearly an issue caused by Advance auto's negligence to properly install the battery.  I was in a state of shock when I realized that my car was acting in a strange manner and I wish I would have approached the situation differently and had not been given false information, which ultimately seems like a cover up for the Store manager's mistake with installing my car battery.  The fact that Advance auto is taking zero blame for this, nor have they reached out to the dealership or myself to try to better understand  this matter, it shows the lack of integrity in their customer service and their will to, "provide the best customer care possible."  I will not accept this explanation from Advance auto and until they take responsibility for their mistakes and acknowledge that I have the supporting documentation for my claim
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mrs. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
Due
to the opportunity received, we have issued a check for $32.91 that we...

will
mail to the name and address provided. 
Mrs. [redacted] can be expecting the check in 10-14 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.