Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store location is [redacted] You can inspect the leaking and non functional battery that I left when I purchased a new one. I was a hostage of the situation and could not drive the car without a battery so I purchased a new one at full price. The leaking battery had 3 year warranty and the battery leaking fact alone was not enough for your employees to replace it under warranty.  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

also show where Mr. [redacted] was paid $350 for this issue he is describing. The warranty however on remanufactured transmissions are based upon terms set by the Manufacturer, [redacted]. The maximum amount that is paid for a claim is $350. We have attached the warranty for review. At this time we will be unable to assist the customer in concerns the warranty set by [redacted] the Manufacturer. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have processed check request # [redacted] for $150 which will be mailed to the address provided.  Please allow 7-10 business days for processing.

We have reviewed and a few tracking numbers were returned to the manufacturer of the product and see a refund had not been issued. We have refunded for the “activated charcoal cabin filter” for $10.14 and for the “bosch 16 inch wiper blade” for $4.43 on 3/15/18 (each refund will come separately. We also refunded $22 on 3/15/18 for the inconvenience of the situation and at this time we will consider this resolved unless Mr. [redacted] advises any issues we are not aware of. Please note we previously did refund the “rocker panel” for $13.99 due to the manufacturer not having stock. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.   Details of actions taken so far Refunded an additional $22 for the inconvenience. 3/15/18   Rocker Panel – Out of Stock – Refunded $13.99 2/15/18   [redacted] – Reship Delivered Front Brake Pads Air Filter Classic Design Engine Oil Filter Wiper Blade 24 Inch   [redacted] – Reship Delivered Fuel Filter   [redacted] – UPS states package was denied by Receiver Activated Charcoal Cabin Filter – Refunded $10.14 3/15/18   [redacted] – Returned to sender – Apt # missing on label Bosch Wiper Blade 16 Inch – Refunded $4.43 3/15/18

We would like to apologize for
the inconvenience our customer has experienced. 
We have
contacted [redacted] and the claim number for Mr. [redacted] is
[redacted].  The number for [redacted]
to follow up on existing claims is ###-###-####.  [redacted] should be able to provide our
customer with updates on the claim and also who the adjuster working on his
claim will be.  We sincerely apologize
for the delay.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. It appears as if the return in Store was done without a receipt. We did find the original purchase using the date provided by Mr. [redacted]. We would be happy to void the Merchandise Card and issue a check from our Corporate Office. Please confirm if this is acceptable and we will have the check created. We advise 7-10 business days for the check through the mail and also request confirmation of a valid mailing address. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

At this time the $25 gift card will be the only offer we are able to make. We ask to be advised if Mr. [redacted] would like us to process this for him.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We would very much like to assist and hope to rectify this issue for Mr. [redacted]. What we would like to know is specifically the part that was attempted to be bought or possibly a receipt from our competitor to help us better understand the issue that took place by finding the part bought. We have been unable to locate any information that clearly gives as an idea of what happened and how a pricing difference of this amount took place. We would very much like to also know how Mr. [redacted] feels we could make this a better experience. We could request the District Manager over the store’s area contact Mr. [redacted] so they can discuss this issue and see how we can assist and what exactly took place. We will of course work with our Team Member [redacted] to make sure our customers are getting the service we expect. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

The defective battery is no longer in my posession.  It was turned in (core) when the new battery was purchased.  In adddition, it is my belief that the company should go the extra mile to show that their products meet the standard.  Is there any evidence that any batteries have tested defective with there equipment. I have maintenance records for my vehicle dating back to its purchase.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In reference to complaint ID [redacted] the store  return my  money  it  was a  mistake  on one of the  employee but   the  customer services   of this store it  was horrible, I don't know  if I can make a complaint  about  that. Thank you. Regards,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted]. I sincerely appreciate all your help in this regards.
I called the store manager "[redacted]" and he is not aware of this issue and declined to take care of it unless he hear anything on this issue. If there is a delay, kindly let me know and I can wait without any issues. I just need to know when should I contact the store manager ([redacted]).
Regards,
[redacted]

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
Our warranty policy requires a battery to test bad in order to
exchange it. ...

We request Mr. [redacted] to please provide proof of purchase of our battery, as well as the replacement he
bought.   Once received we would be happy to respond
with a resolution.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
My house is now in full forclocsure for over 65000$because of your negligence in resolving this in a TIMELY manner..My documentation from the mechanic that solved the problem with the fact that YOUR 102 $ part of the ignition coil pack was too weak a signal to cause the whole problem that I bought the part to fi x???? I have already sent documents that show your error in crediting my account 19 dollars then a withdrawl of over the total cost !What is the resolution here?? " [redacted] " in Virginia should have listened the first time I called about the overdraft on my account..

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate Advance Auto Parts for their communication and the business like manner they are doing and wish to Thank them. I was only concerned about the 20 dollar rebate card and appreciate their thoughts. I appreciate their offer and will accept  same.  Please allow me to also thank the Revdex.com for their assistance to resolve this issue. All of those concerned have been very professional and I am very grateful !!! Please provide Advanced Auto with my address or please inform me if I need to do it !! Thank you so much again for your assistance and Thank You Advance  Auto for your thoughts and reactions to this matter !! Very Gratefully Yours !!!
Regards,
[redacted]

We have mailed the check to the customer on March 21, 2018 and it should be received by the customer within 5-7 business days.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
request that Mr. [redacted] provide us, or help us find his original proof of
purchase for...

the first bulb so we can better review his request, and take it
for consideration.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from...

our
customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the inconvenience this caused our customer.  We have reached out to the District Manager, [redacted],
who is reaching out to Mr. [redacted] via phone to provide a resolution.  We would like to ask our customer to please
return [redacted]’s call so that we can ensure this is resolved in a timely manner.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have spoken to our field leadership team over the [redacted] store; and they have offered to replace the radiator in question as a gesture of good will.  They do not believe that they damaged our customer’s radiator, so they will not be offering any further assistance for labor.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.