Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The parts were made by different peopleThere is no way to ensure that they were all made the same when they each look differently indicating new or old manufacturing methods were used with no reasoning as to why the change (i.epreviously defective or lessened lifespan? If so, which one?)We had tried two additional orders already to receive matching parts, with no luck, with one of them coming in looking already used, and the sales rep said there was no way to guarantee they would all be the sameHe further explained at the 2nd failed attempt to order and receive matching items that it was very often the case they'd receive differently manufactured pieces even if he ordered them in setsThis was the point I asked to return them and was told of their "return policy"to days after the initial purchase.A merchandise card (gift card) for the store that I already rarely shop in is insufficient as it would take upwards of approximately years to use a card with that amount on it provided I wanted to buy anything again at the storeThe return policy was not stated by an employee and is not listed on my receipt to indicate not being able to return my purchase.The reason I did not need the coils was because this was preventative maintenance, nothing is actually wrong with the vehicle like possibly misunderstood and inaccurately stated in the company response, and we were up to attempt #trying to match parts (one initial purchase, orders and deliveries)The spark plugs, also, did not need to be changed yet (

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerWe see that a refund of the oxygen sensor on web order *** was processed on 5/5/16. Mr*** should already have that refund back to his purchasing *** account. If there is anything further we can do to assist, please do not hesitate to reach outOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respondTell us why here

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

In regards to the complaint that Mr*** has filed we would like to respond furtherWe have verified the purchase of the two rotors and platinum brake pads in question. As a one-time courtesy, we will issue a check in the amount of $(since brakes and rotors for only one axle were purchased on the 9/12/order,) which will be mailed to the address provided. Please allow 7-business days for processing

Thank you for providing us with the opportunity to address the complaint that Mr** *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We have reviewed the information provided and would like to apologize for the inconvenience this
has causedUnfortunately, without returning to the store we are unable to issue a credit to the card used as we do not keep these numbers on fileIf our customer will accept, we would be more than happy to send a check to the address on file for the difference of $Once accepted the check will be sent through processing and should arrive to our customer within 7-business days
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided, and would like to apologize for the
inconvenience this caused our customer. We see where our customer called our Customer Care Team on 10/6/16. It appears the analyst did correctly inform Ms*** that unfortunately, our refund policy requires parts to be in new condition for a refund within days Due to the opportunity received, we will be mailing Ms*** a check for $as a one-time courtesy to the address provided, and it should arrive in 7-business days. Since we are refunding the part, no further warranty will be honored on it; but Ms*** is welcome to keep it since we cannot resell it Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for
the inconvenience caused to our customer. We are mailing a refund check in the amount of
$to the address provided. Mr***
can be expecting the check in 7-business days
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like
to
apologize for the inconvenience caused to our customer. We are issuing a refund of the four bearings
sent from the factory on this order. He
can be expecting that refund back to his purchasing Visa in 1-business days
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thank you,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint has NOT been resolved and I have NOT received the gift card indicated that would be sent by the company. Please reopen. ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never spend over $at the storeThe coupons offered are pointless as they are $off of $
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***The manufacturer of the product conducts Quality Checks and provides information to us regarding this currentlyAt this time we would be willing to refund $mentioned previously and two $off $or more to the Speed Perks account for Mr***Please confirm the valid mailing address for a check to be sent to Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for
the inconvenience caused to our customer. Per Advance Auto Parts Limited Warranty
Policy, wear and tear is not covered.
This can be found under the “What is Not Covered” section of the Advance
Auto Parts Limited Warranty Policy online:
***
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the previous phone call as well as the customer’s details provided to usThe
previous Team Members did provide accurate information regarding the return of used productsHowever I did reach out and speak with Mr*** and offered as a onetime courtesy a check refund for the amount of $as he requestedHe has graciously accepted our offer.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We apologize for the delayed response back to this issueWhile the warranty policy covers replacement of the part only, and does not extend to labor or any other incidentals, we will offer as a goodwill gesture the requested $A reference number for this check request which we have submitted is ***You may call *** optionoption for any questions regarding this, but the check should be processed on Friday 9/2/and should arrive within business days as we have requested an expedited shipment Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the
complaint from our customer Ms***It is important for us to hear from our
customers as we strive to meet their expectations.
We have reviewed the information provided and would like to apologize
for the
inconvenience caused to our customer.
We have researched the opportunity and were able to locate both orders
that the customer referenced.
Order #*** had an initial authorization hold for
$99.49. We were able to cancel the part that was placed for store pickup;
however, we were unable to cancel the flex fan that was being shipped directly
from the vendor. We have manually released this authorization hold so the
customer will receive this part for free.
The second Order #*** was also a split order with one part
being picked up in store and the other being shipped. There was an
initial authorization hold for the entire order amount of $62.04. An
authorization is only allowed to be captured against one time and we don’t
charge before items ship. Once the customer picked up the repair manual at
the store we settled for $20.01. The system then re-authorizes for the
difference between the settlement and initial authorization. This process
is normally seamless, however, the issuing bank is responsible for closing the
authorizations after we settle on themOnce all authorization holds fall off,
our customer will only be charged $total, which is the correct
amount.
Due to the inconvenience caused to our customer, we would like to
send a $gift as a goodwill gesture to the customer’s address on fileOnce
accepted, we ask that our customer please allow 7-business days for
processingThis gift card can be used in any of our store locations
Our promise is to provide superior customer
service and offer high quality products when you need themWe sincerely
apologize for the inconvenience this may have caused and if we can further
assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience
our customer receivedWe are engaging the leadership team over the store to use this as a coaching opportunity, and we appreciate our customer letting us know. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID [redacted]. I did receive a phone call from the Manager the day the request was sent to the Revdex.com (1/18/2016) informing me that the claim was sent to the insurance company. I will wait for the business to send me written time frame for this issue to be resolved. If they do, I will consider this complaint resolved.
Regards,
[redacted]

The offer will stand for Mr. [redacted] should he change his mind. Advance Auto Parts will consider this issue resolved at this time.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have reviewed the information provided and have engaged our insurance company, [redacted]. They should be getting in touch with our customer as soon as possible. At this time any further updates must come through [redacted] CMS, as they will be handling this for Advance going forward. If Mr. [redacted] would like to contact [redacted], they can be reached at [redacted].  Mr. [redacted] has already been provided with a claim number.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.