Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Ms. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We’ve reviewed the information provided and apologize for any inconvenience that has taken
placeThe store in *** ** *** is correct advising that we do not exchange brakes due to wear and tear, but it would be unusual for the rear brakes to wear out so quicklyWe will be able to offer a check reimbursement from our Corporate Headquarters if a new proof of purchase is provided to us Please send this to our email at *** or fax at *** and include your reference number # ***We will refund Ms*** for the purchase from us on both sets of brake pads even if purchased from somewhere else as a one-time courtesy and work with our field management regarding this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to the complaint that Mr*** has filed we would like to respond furtherWe have spoken to store manager *** who advised that he has not received any invoices or supporting documents from Mr***. Once the invoices and any supporting documents are received; and if our team determines that the TM in question may have caused any type of damage, they will work with our customer to reach a resolution. Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Attached is a copy of proof (RECEIPT) for purchase made of rotorsI demand thT this issue be resolved immediately, as an *** driver I must make sure that my vehicle is running properly to meet or exceed customers rides are smoothI have not been able to meet that standard due to Advance Auto Parts selling defective and poor partsShould there not be a fast and smooth resolution with this issue, As the Purchasing Director for the company I work for during the day, I Also Will be removing Advance Auto Parts from companies preferred vendor list and terminate commercial account for our maintanence fleet department. I will no longer choose to Advance Auto Parts for auto parts due to its poor quality and terrible customer service specially in its stores.
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We see record that we spoke with Mr*** previously on this issueWe last assisted concerning this issue in March of this year and exchanged the shocks without receipt as a final courtesyDue to not having the receipt then we would be unable to assist further with the exchange of this productCustomers are required to keep the receipt provided to them for their warranty purposesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.The battery was origionall purchased in *** *** at Advance located at *** *** *** *** ** *** The battery is listed under phone number *** I have attached the test receipt.In the alternative, the company can send a refund check to my home address and I will also consider the matter resolved.Please have the district manager email me to set up a phone call to discuss the conduct of the employee at the store.I will wait for the business to perform this action at my next scheduled National Guard Duty Period (May) and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On June 16th I received a phone call from *** *** of Advance Auto PartsHe informed me that despite what I had been told by the customer service number I called, Advance Auto Parts does in fact have a process for dealing with damage claims, and told me to send all pertinent information to himThat same day, I e-mailed numerous photos of the defective part as well as the other parts that were damaged as a result of the ball joint letting goAdditionally, I included all information about the incident, as well as a requested estimate of all damages based off Advance Auto Parts' website pricing and OEM manufacturers for the body panels.Over the next few weeks, I was told a few times that the part just needed to be located in order to proceedToday, July 7th, I was told that Advance Auto Parts could not locate the defective part, and that my claim was being transferred to *** InsuranceI was also informed that Advance Auto Parts would now have no part in the proceeding dealings or solutionI followed all of the policies for warranty exchanges as per the Advance Auto Parts rules, and have electronic proof that my defective control arm was dropped off at the Advance Auto Parts location in *** ***It is a bit frustrating that because Advance Auto Parts misplaced the defective part at some point between the *** location and the warehouse, that they now are pawning me off to a third party and shaking responsibilityThis is especially frustrating considering the numerous photos of the defective ball joint on the vehicle should provide more than enough context to determine the failure was in fact from manufacturer error and not a result of installation.I hope *** will be able to deal with this problem in a timely manner, however, I'm less than impressed by Advance Auto Parts process for damage claims, and it seems in almost a month since June 11th, when the incident happened, I am still at square one with a vehicle damaged as a result of a defective part sold to me by Advance Auto Parts
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerWe would be happy to work with the manager at store *** to have the customer refunded for their battery purchaseWe do just need the information regarding the original purchase, such as the store location, amount, and phone number the purchase was made underAs far as the interaction with the store employee, we can send this feedback off to the district manager, ***, and have him get in contact with the customer as well, to further speak on the incidentOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I faxed the papers they wanted, but did not hear if they are refunding me

Thank you for providing us with
the opportunity to address the complaint that Mr*** has filedIt is
important for us to hear from our customers and we will strive to meet your
expectations.
We have reviewed the information
provided and would like to apologize for the
inconvenience our customer
received. We see that online order # *** placed on 5/19/has
already been refunded. We also see order *** placed on 12/28/for
the same charger has not been refunded. We would like to offer a full
refund of order *** in the amount of $via check. Once our
customer accepts, we can mail the check to the name and address provided
Our promise is to provide
superior customer service and offer high quality products when you need them
Thank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We do show where Mr*** contacted in about this issue and see that we did not assist in the correct mannerWe have worked with the field management over store location *** and with the agent who assisted on the phoneSometimes specials do vary between online and in store, but normally we would price match as we would’ve advised for this instanceI have issued a $off of $speed perks coupon as I show Mr*** is a rewards memberThe email should be located in Mr***’s email and I he may use the following code *** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We spoke with the Store location and did confirm the difficulties Ms*** had with acquiring the correct partWe are addressing this issue with both the Store and the Vendor we were receiving the part fromWe would be happy to refund Ms*** due to this issue the dollar amount of $in the form of a checkWe advise checks take 7-business days through the mail and we’ll issue this to the address providedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is my understanding that Advance Auto has turned the compliant over to their insurance company Sedgwick. claim # is ***. Sedgwick can be reached at ***.I have made numerous attempts to contact Sedgwick, I have either had lengthy holds and had to disconnectOr was transferred to other departments where I had to leave a voice mail.No messages from Sedgwick has been returned.Today 3/I called Sedgwick and was able to speak with a customer service rep. I provided her my claim number, she attempted to transfer me to another department.she came back on the line and said that was the wrong area and my claim was now with the warranty department. She transferred me to that department where I had to leave a voice mail on a general inbox.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have
reached out to the district manager over this store to address the training opportunity. We appreciate Ms*** for bringing this to our attention.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I do not have an official receipt but I took a screen shot of my bank statement , showing when I purchased this coolant from Advanced Auto Parts (card ending in 8510), there is also a copy of the coolant flush estimate
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to review the information from Mrs***-***This claim has already been investigated and reviewed with our 3rd party Insurance Company ***Mrs ***-*** is a customer of a dealership where she purchased her vehicle, they are a Professional Customer of Advance Auto PartsThe accident occurred at/on the dealership’s premisesShe filed a claim for damages to her vehicle and it was subsequently denied by our claims examinerI’ve attached the letter that was sent to the dealership regarding the examiners findings after speaking with Mrs ***-***, and Mrs ***-*** should have also received a similar letter from ***Based on the information she provided to the examiner, our Insurance Company denied the claimDue to these findings, we are not able to assist further on this opportunityHowever Mrs ***-*** can file a claim with her auto insurance carrierIf her carrier determines there is any liability on our driver, they may decide to file a subrogation claim with *** or resolve the matter through an arbitration forum. Thank you for the opportunity to share our original finds on this claim

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
they didn’t call me in hours and haven't received reimbursement for my time
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Advance Auto has NOT addressed my issues of why the Store Manager *** (*** **) was argumentativeAlso, why is there a note not to deliver items OR to accept returns? Moreover, this was a major inconvenience to myself and, as a Commercial Customer, should not have happened. Therefore, I am asking that this note to my Commercial File be removed and for a credit of these items
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The parts were made by different peopleThere is no way to ensure that they were all made the same when they each look differently indicating new or old manufacturing methods were used with no reasoning as to why the change (i.epreviously defective or lessened lifespan? If so, which one?)We had tried two additional orders already to receive matching parts, with no luck, with one of them coming in looking already used, and the sales rep said there was no way to guarantee they would all be the sameHe further explained at the 2nd failed attempt to order and receive matching items that it was very often the case they'd receive differently manufactured pieces even if he ordered them in setsThis was the point I asked to return them and was told of their "return policy"to days after the initial purchase.A merchandise card (gift card) for the store that I already rarely shop in is insufficient as it would take upwards of approximately years to use a card with that amount on it provided I wanted to buy anything again at the storeThe return policy was not stated by an employee and is not listed on my receipt to indicate not being able to return my purchase.The reason I did not need the coils was because this was preventative maintenance, nothing is actually wrong with the vehicle like possibly misunderstood and inaccurately stated in the company response, and we were up to attempt #trying to match parts (one initial purchase, orders and deliveries)The spark plugs, also, did not need to be changed yet (