Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr. ***. We have used the information provided and escalated the request as Critical due to the ongoing time frame of this issue for our customerWe received a response, but no receipts for a starter were found under the names/numbers providedAt this time we will be unable to assist with a refund/exchange on the part in questionAs mentioned previously the Team we utilized to assist in searching for the receipt for the starter can broadly search across our database for purchaseDue to this then all exchanges/refunds without receipt would be at the store’s discretionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards to the complaint that Mr*** has filed we would like to respond furtherWe have spoken to store manager *** who advised that he has not received any invoices or supporting documents from Mr***. Once the invoices and any supporting documents are received; and if our team determines that the TM in question may have caused any type of damage, they will work with our customer to reach a resolution. Please let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the receipt Mr*** has provided and would like to thank himOn our previous response we never indicated that Mr*** provided any misinformation to us and hope that is not what he thoughtWe only stated what was advised to us by our store Team Member and plan on working with the field management regarding this issueWe request a new receipt of purchase when a customer purchases an item elsewhere and requests a refund and we are unable to receive our item back, but appreciate Mr***’s willingness to work with us through this issueA check request has been created for the amount $and should mail out Tuesday and at the latest Friday; we advise 7-business days through the mailIf Mr*** would like we could request the District Manager over the store location’s area to contact him to speak further about the issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached a photo of the 10% off coupon only specfic exclusion is fuilds Furthermore the email clearly shows or engines that says 20% off underneath so if engine are not included this is clear bait and switch advertising and in bad faith Furthermore I was never told the gift card would be issued for payment and advance wouldn't accept the gift cards I already had So the final time I will compromise 10% off the engine for the printed coupon I have sO approximately $discount Issues in the manor of a credit card return and repurchase for the 10% off and core refund Also if this isn't accepted and my credit card appeal don't agree with me, I will file in small claims over this advertisement and will ask for lawyer fees, court fees and suchor you can accept my offer and actually provide some customer service
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We see record that we spoke with Mr*** previously on this issueWe last assisted concerning this issue in March of this year and exchanged the shocks without receipt as a final courtesyDue to not having the receipt then we would be unable to assist further with the exchange of this productCustomers are required to keep the receipt provided to them for their warranty purposesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We show that during our last phone call (12/21/17) with Mr*** we did reach out to his card provider, *** CardWe informed *** Card that the online order that Mr*** had placed was cancelled and we showed an authorization reversal for the amount of $done on 12/20/*** Card stated that they would accept a faxed letter from Advance Auto Parts with the relevant information advising we would not charge Mr*** for this dollar amount and to release the funds to his account as they did not show our Authorization ReversalWe have faxed this letter on 12/21/and also show that our fax was successfulWe ask that Mr*** inform if *** Card received this letter and if they assisted him further as we have done as *** Card requestedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I do not have an official receipt but I took a screen shot of my bank statement , showing when I purchased this coolant from Advanced Auto Parts (card ending in 8510), there is also a copy of the coolant flush estimate
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have
reached out to the district manager over this store to address the training opportunity. We appreciate Ms*** for bringing this to our attention.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On June 16th I received a phone call from *** *** of Advance Auto PartsHe informed me that despite what I had been told by the customer service number I called, Advance Auto Parts does in fact have a process for dealing with damage claims, and told me to send all pertinent information to himThat same day, I e-mailed numerous photos of the defective part as well as the other parts that were damaged as a result of the ball joint letting goAdditionally, I included all information about the incident, as well as a requested estimate of all damages based off Advance Auto Parts' website pricing and OEM manufacturers for the body panels.Over the next few weeks, I was told a few times that the part just needed to be located in order to proceedToday, July 7th, I was told that Advance Auto Parts could not locate the defective part, and that my claim was being transferred to *** InsuranceI was also informed that Advance Auto Parts would now have no part in the proceeding dealings or solutionI followed all of the policies for warranty exchanges as per the Advance Auto Parts rules, and have electronic proof that my defective control arm was dropped off at the Advance Auto Parts location in *** ***It is a bit frustrating that because Advance Auto Parts misplaced the defective part at some point between the *** location and the warehouse, that they now are pawning me off to a third party and shaking responsibilityThis is especially frustrating considering the numerous photos of the defective ball joint on the vehicle should provide more than enough context to determine the failure was in fact from manufacturer error and not a result of installation.I hope *** will be able to deal with this problem in a timely manner, however, I'm less than impressed by Advance Auto Parts process for damage claims, and it seems in almost a month since June 11th, when the incident happened, I am still at square one with a vehicle damaged as a result of a defective part sold to me by Advance Auto Parts
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerWe would be happy to work with the manager at store *** to have the customer refunded for their battery purchaseWe do just need the information regarding the original purchase, such as the store location, amount, and phone number the purchase was made underAs far as the interaction with the store employee, we can send this feedback off to the district manager, ***, and have him get in contact with the customer as well, to further speak on the incidentOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I faxed the papers they wanted, but did not hear if they are refunding me

Thank you for providing us with the opportunity to review the information from Mrs***-***This claim has already been investigated and reviewed with our 3rd party Insurance Company ***Mrs ***-*** is a customer of a dealership where she purchased her vehicle, they are a Professional Customer of Advance Auto PartsThe accident occurred at/on the dealership’s premisesShe filed a claim for damages to her vehicle and it was subsequently denied by our claims examinerI’ve attached the letter that was sent to the dealership regarding the examiners findings after speaking with Mrs ***-***, and Mrs ***-*** should have also received a similar letter from ***Based on the information she provided to the examiner, our Insurance Company denied the claimDue to these findings, we are not able to assist further on this opportunityHowever Mrs ***-*** can file a claim with her auto insurance carrierIf her carrier determines there is any liability on our driver, they may decide to file a subrogation claim with *** or resolve the matter through an arbitration forum. Thank you for the opportunity to share our original finds on this claim

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We spoke with the Store location and did confirm the difficulties Ms*** had with acquiring the correct partWe are addressing this issue with both the Store and the Vendor we were receiving the part fromWe would be happy to refund Ms*** due to this issue the dollar amount of $in the form of a checkWe advise checks take 7-business days through the mail and we’ll issue this to the address providedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with
the opportunity to address the complaint that Mr*** has filedIt is
important for us to hear from our customers and we will strive to meet your
expectations.
We have reviewed the information
provided and would like to apologize for the
inconvenience our customer
received. We see that online order # *** placed on 5/19/has
already been refunded. We also see order *** placed on 12/28/for
the same charger has not been refunded. We would like to offer a full
refund of order *** in the amount of $via check. Once our
customer accepts, we can mail the check to the name and address provided
Our promise is to provide
superior customer service and offer high quality products when you need them
Thank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We do show where Mr*** contacted in about this issue and see that we did not assist in the correct mannerWe have worked with the field management over store location *** and with the agent who assisted on the phoneSometimes specials do vary between online and in store, but normally we would price match as we would’ve advised for this instanceI have issued a $off of $speed perks coupon as I show Mr*** is a rewards memberThe email should be located in Mr***’s email and I he may use the following code *** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is my understanding that Advance Auto has turned the compliant over to their insurance company Sedgwick. claim # is ***. Sedgwick can be reached at ***.I have made numerous attempts to contact Sedgwick, I have either had lengthy holds and had to disconnectOr was transferred to other departments where I had to leave a voice mail.No messages from Sedgwick has been returned.Today 3/I called Sedgwick and was able to speak with a customer service rep. I provided her my claim number, she attempted to transfer me to another department.she came back on the line and said that was the wrong area and my claim was now with the warranty department. She transferred me to that department where I had to leave a voice mail on a general inbox.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We
can review and work with the Team Members who assisted Mr*** if there an issue is locatedThe store Field Leadership can also be advised of the stock issue that created the issue for Mr*** in the first place, as all stock online should reflect the current store’s inventoryWe would be more than happy to reissue the $off $Speed Perk coupon that was used on the cancelled orderWe also can issue either a $Gift Card (valid for in store use only) mailed from our Corporate Office or we can issue two additional $off $Speed Perk coupons valid in both in store and onlineOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm not happy with the response because we determined that something was wrong wit the motor even when the claims adjuster came outWhy would #cyl misfire and then when they sent me another motor that one worked fineIf that's the kind of service your gonna give and screw over your customers I will have to take further actionAbout the Mustang .they sent that part to my house and then they tell me I have to take it back to the store to return it to themWell I'm never stepping in advance auto again and I'm telling everyone I know about this.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Advance Auto has NOT addressed my issues of why the Store Manager *** (*** **) was argumentativeAlso, why is there a note not to deliver items OR to accept returns? Moreover, this was a major inconvenience to myself and, as a Commercial Customer, should not have happened. Therefore, I am asking that this note to my Commercial File be removed and for a credit of these items
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
they didn’t call me in hours and haven't received reimbursement for my time
Regards,
*** ***