Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We believe we have found the correct purchase information and would like to assist, but to verify we request the last four and type of the credit card used on the purchase. Once this is verified we will be able to process a refund and also have our District Manager [redacted] contact Mr. [redacted] regarding this issue. We would like to advise that the register system does not allow cash/credit card refunds without a valid receipt either on hand or able to be located in our systems. The potential receipt that was located was under no name/number in our systems and a credit card statement cannot prove the item that was purchased. We do however agree if looked at this could have been used to assist Mr. [redacted] and we will check further into this as well. Please respond back with the information requested and we will be able to continue assisting.      Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted]. It appears there are 3 Advance Auto Parts in the [redacted] and we’d like to verify which of these stores was involved in this issue, we did find only one [redacted]. Once we have both store locations we will contact the Field Leadership Team to work with them regarding this exchange complaint and see what options we have to assist. Please be advised that as Ms. [redacted] stated that Limited Lifetime Warranty does not cover manufacturer defects and that it is a customer’s responsibilities to understand the warranty. Our Warranty is available in store, online, and upon request and we are happy to explain the details if requested. Please see a link below for our warranty. We appreciate the feedback and will make certain this is reviewed. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this response as [redacted] is adamant that A.A. is responsible for all cost's related to warranties. They have 100% refused any accountability stating they do not pay one dime towards warranty issues. Again this is an example of the ever frustrating hear say I have received back and forth. The finding in the report indicates the spring is damaged. The certified mechanics are telling me this defective part is what caused the failure. I have not been offered any sort of resolution and [redacted] has been more than unresponsive. Please also explain why A.A. website list's this part as a [redacted] part however the manufacturer is [redacted] based in Ill. and the parts say made in China?! My attorney will be in touch. This is truly criminal and the fact that A.A. has not offered the slightest resolution is disturbing and disappointing at the minimum. br />
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted].  We’d like to review this information and gather more to attempt to assist. If Mr. [redacted] would please advise the location the battery was purchased, which location/who he spoke with, and the motorcycle’s make/model. Motorcycle batteries will have short lives if not properly maintained, but as we mentioned we would simply like to gather more information first. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I am glad they found the information in their files. The bill that I submitted was for $710.00, which I knew they would pay up to $600.00, they need to take into consideration that I paid the wrecker bill, diagnosed the problem, removed the bad engine, I recrated old engine and delivered back to the store,  cleaned and installed all external parts to be installed on new engine, , replaced the engine along with all filters and fluids that go into a new installation. That is why I am not satisfied with the $370.00 that they have offered.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have found where Mr. [redacted] had contacted previously and the Labor Reimbursement claim was denied. Please be advised that our Limited Lifetime Warranty is only for the exchange of the part and does not include anything other type of refund/reimbursement.  We have included a link to our Warranty Policy and an excerpt from it showing the information we have advised. However we further reviewed the information and would be willing to offer, as a onetime goodwill gesture, a check in the amount of $241. That amount would be specifically half the cost of work done by Honda plus the cost of the part from Advance Auto Parts. If this is acceptable to Mr. [redacted] then we request that he provide a mailing address he would wish a check for that amount be sent to. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Dear Sir or Madame at the Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will however mention that the part which they have said I will receive for free (the flex fan from order [redacted]) has had its shipping held and does not appear to be being shipped to me. There has been an additional flex fan shipped to my house, which I expect to receive on 09/14/2015 from order [redacted] for which I have already been charged for. So will this charge be refunded to my bank account for the $42.03 or will there be an additional flex fan shipped? I am a little bit confused?Also, in regards to the flex fan and the $50 gift, please ship any and all items to the address below. It seems as though there is some confusion as to my shipping address, which is the exact same as my billing address...If you have any questions, please feel free to reach out.[redacted]. [redacted]
Regards,
[redacted]###-###-####

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted]  We would be happy to review this further with TRE. Advance Auto Parts does reserve the right to limit returns at any time for any reason, but we would like to know more about this issue as it sounds like Mr. [redacted] should not have been denied based on his information. We would need the receipt provided at time of denial to proceed further. Please attach that here, email to [redacted], or fax to [redacted]. We will request the District Manager contact Mr. [redacted] back once we receive the receipt so we can look into this for the District Manager prior to the call. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Ms. [redacted],   We attempted to locate the original proof of purchase, but were unable to do so. We request that Ms. [redacted] advise which store location the original battery was bought from so we can establish the battery’s warranty and we’ll proceed with the refund.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have reviewed the purchases done at our store location # [redacted]. We see where the purchases for 4 shocks did occur, but only see 3 refunded. We contacted the General Manager [redacted] and spoke with him regarding the issue. He recalled Mr. [redacted] and the purchase and clearly advised that Mr. [redacted] was supposed to pick all the shocks up at once and was confused as to why Mr. [redacted] did not get a full refund. General Manager [redacted] advised he would be happy to refund the customer for this and would like to apologize if Mr. [redacted] came into the store. We could also send a check from our location for the $64.11 owed for the refund. We request that Mr. [redacted] please advise which option he would prefer and the store is ready to issue a refund whenever it is convenient for Mr. [redacted]. We would also like to offer a $25 gift card from our Corporate Office as well if Mr. [redacted] would advise the best address to mail a gift card to. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
It is unacceptable to believe that a customer is not given even a minute to cancel an order. I can also not accept that my order could not be canceled within minutes of your business hours starting. Your business failed to answer my calls, email, and chat to cancel the order. When the csr person did answer, she apparently lied to me. She stated the order is cancel and I would not be charged. When I tried multiple times via phone and online chat to resolve the issue, your company would not accept my calls or chat communication. Again I verbally took away all permission to withdrawal funds from my bank when I spoke to the csr. My reimbursement for taking a significant amount of money is to drive a half an hour, about thirty miles to one of your stores and accept a coupon if I spend more money in your store or online? I find it ironic that this $20 off $50 is the same coupon you would not take for the original purchase. I find this ridiculous that this is your commitment to customer satisfaction.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We will work with the Field Leadership Team above the Store to correct this behavior and make sure additional training is provided. When an issue of this nature occurs we do want to make sure we take care of our Customers. We’ll also verify if the wrong part was sent to us compared to what was ordered. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We spoke with our General Manager, [redacted], at the provided store location and he advised the reason for denial was no receipt was provided. We checked and also were unable to locate a receipt under Mr. [redacted]’s name in that store or online. We further checked to see when that part was sold and found no purchases recently at that location. At this time we will have to request a receipt or be advised the location of purchase and date of purchase. We provided a link to our return policy as well below. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Corporate Office can mail refund ($64.11) to: [redacted]. 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused Ms. [redacted]. We were able to determine where a check in the amount of $65 was sent to Ms. [redacted] already concerning this matter which covered the cost of the original install on 1/16/2016. We will be unable to issue an additional check for $72.86 due to our warranty not covering labor reimbursement, but the warranty does cover the exchange of the part in the event an issue is found to assist customers with a defective product. Please see below for a link to our warranty page online and an excerpt from it as well mentioning that “Limited Warranty” does not cover labor costs. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Advance Auto Parts Limited Warranty Policy Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted]. Our records show that our Field Leadership Team has refunded half of the battery cost. The District Manager, [redacted], advised that our equipment showed the battery as requiring a replacement, but due to the Dealer advising the battery was not needed we offered half and Ms. [redacted] accepted. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But, as I don't believe I provided an address, if they would be so kind as to send the cheque to: [redacted], [redacted]
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while trying to submit their rebate. We have verified the purchase of the two rotors and platinum brake pads in question.  We will issue a gift card in the amount of $20 (since brakes and rotors for only one axle were purchased,) which will be mailed to the address provided.  Please allow 7-10 business days for processing. This gift card can be used in any of our store locations. Details of the rebate offer in question are below: [redacted]  Get up to a $40 Rebate ($20 per axle) with purchase of Carquest Wearever Platinum Professional Brake Pads and (2) two Carquest Wearever Rotors. Limit 2. (Purchases must be on same ticket) Purchase by: July 27, 2016 Redeem by: August 27, 2016 Details of rebate payment type from our rebate FAQ page below:   [redacted]  Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts store. Gift cards are typically received 5-7 weeks after registering for your rebate.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know. Tell us why here...

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We located the receipt of purchase for the wipers and spoke with our General Manager, [redacted]. The General Manager advised the store would be happy to assist and apologized and will review the issue further. We request Mr. [redacted] goto the store location of purchase, [redacted], and the store will provide a return for the wipers in question. If place of the receipt Mr. [redacted] simply needs the receipt barcode number which is as follows ([redacted]). Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.