Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We have spoken with Mr*** concerning this issue and have reshipped all items except for a Rocker Panel (sku# 11755680) which was no longer in stock, but has been refundedMr*** paid for his order using PayPal and at this time one of their security features is to override “ship to” addresses with the current address of the PayPal accountWe request that Mr*** update his current address with PayPal to prevent any issues of this nature in the future, but we were happy to reship the items and refund the unavailable Rocker PanelOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

We have requested one of our Field Leadership Team contact Ms*** backPlease allow up to business hours for contact if no call is received then please advise us further hereOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I think the company is making a joke out of this issueWhy did they wait until now to ask me to go to the store? Why didn't they say that from the beginning? In their previous response they asked me to take pictures and send them to *** and now they ask me to go to see him; I find this action highly disrespectfulWe went to the store today with the car to se *** and guess what he did, he took PICTURES! Is the company mistreating me because I am a Hispanic who doesn't deserve any respect?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedFurther, I will email a copy of the receipt as requested as proof of my purchase from ***
Regards,
*** ***

it's a little different when you have a engine in the carIf you don't want to pay on the claim just say soWhy send a claims adjuster out to look at the motor and he was talking to manufacture while we were checking motor and determined that something was wrong with itLike I said before I work at a major retail auto repair shop and I will never step in a advance auto again Besides that I went into another one of your stores and since I'm a veteran I was going to use the military discount and I had my ddlike I always use and when I showed the sales person behind the counter he told me it was no goodCan't remember his name but I said I always use itHe told me it I couldn't use itSo I left and went to another parts store and they said it was no problem So I'll never use you againI will not accept any offer and since you can't call me this will never get resolvedI'll make sure everyone I know knows your company won't honor your warranty and don't want to pay any labor claimThat's bad business I always take care of my customers with no questions askedI will just have to take further action with this
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is the receipt
Regards,
*** *** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer received while trying to redeem his gift cardsMr*** has contacted us at our Corporate Headquarters about this issue and we did provide the information showing the gift cards were not redeemable onlineWe also offered a $off of $or more speed perk coupon to assist in discount in store versus the online side of things and would be willing to offer an additional $speed perk coupon for a future purchase but we will be unable to assist with the requested resolution at this timeWe plan on implementing gift card use for online purchase in the future, but for the immediate moment it will remain unavailablePlease see below for information regarding both the use of gifts cards online and rebates coming in the form of gift cardsDetails of the rebate offer in question from last month are below: *** Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: October 31, Redeem by: November 30, Details of rebate payment type from our rebate FAQ page below: *** Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebateHere is also some info detailing that Gift Cards are not redeemable online at this time: Do you currently accept Advance Auto Parts Gift Cards on your Website? Advance Auto Parts Gift Cards We currently cannot accept Advance Auto Parts gift cards for online purchasesWe plan to add this payment method in the futureIn the meantime, you can use your gift card for purchases at any of our over 4000Advance Auto Parts storesYou can also purchase Advance Auto Parts gift cards at any of our stores or online below Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would be more than happy to address this concern with the store and have the leadership team
contact the customer back regarding this instance as wellIn order to assist to the best of our ability we do just ask the customer provide their transaction number, date of purchase, and store number, all of which can be found on the receiptOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer received while trying to submit their rebateWe have verified the purchase of the two rotors and platinum brake pads in question. We will issue a gift card in the amount of $(since brakes and rotors for only one axle were purchased,) which will be mailed to the address provided. Please allow 7-business days for processingThis gift card can be used in any of our store locationsDetails of the rebate offer in question are below: *** Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Platinum Professional Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Rebate Valid: September - September 28, Redeem by: October 28, Details of rebate payment type from our rebate FAQ page below: *** Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thank you the matter was settled yesterday 3/6/

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
We
request that Mr*** provide us his online order number so we can
better
assist. We were only able to find a
battery purchase under his online account from January 10,
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The business did complete the refund and I consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. In checking
the purchase, we see that it would have qualified if not for the purchase time frame. Due to the opportunity received, we are happy to issue a $gift card to the address provided. Mr*** can be expecting it in 7-business days. We will be looking into the online advertisement of the rebate in correlation to the in-store ad flyer.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Ms*** Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has
caused Mr***We will need to find the store location the purchase took place and denied exchange in order to help furtherWe request this be provided so we may assist furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The facts provided by Advance are incorrectThe bolt broke while it was being removed due to the employee applying too much force instead of working the bolt slowlyThe general manager, ***, was not presentIf Advance would like to settle this case we will accept a $gift card otherwise we will proceed to small claims court.Regards,
*** ***, Esq

I have reviewed the response made by the business in reference to complaint ID ***. I have gone the *** ** store, returned the incorrect light bulb and received the accurate light bulb, with no help from store personnel. I suggest that Advanced Auto Parts inform there staff to handle things more appropriately in the future. There are a lot of options in buying auto parts, I will choose elsewhere.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mrs. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mrs. ***We have found where we have spoken with Mrand Mrs*** concerning this matter previously and show this was escalated via email to Senior ManagementWe have assisted Mrs*** as she mentioned and paid a goodwill gesture of $which is something not included with the warranty of the partThe alternator in question has a limited lifetime warranty which does not cover labor reimbursement and you can view the link to our warranty policy and a direct excerpt from it showing this informationI show where the last install invoice we were provided by Mrs*** cost $and as a final goodwill gesture we will mail a check for $which is half of that dollar amountWe have started the check creation process and it will be mailed out 1/3/and we advise 7-business days through the mailOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond*** Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the information and apologize for the inconvenience this has caused Mr***I’ve
spoken with the field management about the issue and we are still attempting to locate the core, but it is currently located at the vendor for the product that was purchasedThe airplane core in question was brought in to be matched up with car/truck parts and the proper procedure regarding sending cores back to the manufacturer was followed as was attempting to match parts up using sku numbersMr*** states that he advised the store this was an airplane starter, but the store claims they were not advised for several weeksIf the core is located we will be happy to return it to Mr***, but if it is not then we could also reimburse half of the airplane starter core cost as a goodwill gesture if proof of purchase is providedAt this time Mr*** has already received a refund back for the starter and core purchased from Advance Auto Parts Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know