Now Homes Inc

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Thanks for helping me with the complaint regarding Advance Auto Parts. They have resolved the situation and I received a check today (3/8/2016) for the amount of $857.21. Their promise to provide a resolution was fulfilled. Thanks for your time and effort. Have a nice day.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi, I would be happy to accept this offer but I have already brought the product back to the store by the request of [redacted] I think they would remember me but I do still have the receipt which I included here. I did this about a week ago. I took it back around 5:30 in the evening and I know who I handed it too, so if the store manager is ok with me just bring in the receipt, I'll do that. If they don't believe me, they can review their tapes and see me walk in and drop it off. Please let me know what the next step is. Thank you for your help.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good MorningIt has been over a month and I have not received any response from the company.  My case number is [redacted].  I have not received the refund the company promised me.  Do I need to submit another case against the company?

We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We apologize if Mr. [redacted] did not receive the 4 black washers. The manufacturer advised that they would only be able to ship a kit. We had previously offered to return the part and provide a new item with all the correct pieces, but this option was denied. If Mr. [redacted] is fine using the washers he has currently then we will refund $50 back for the order and the hardware kit will not be required to be sent back. We are refunding the $50 back to the [redacted] card used for the order ending in [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
have reviewed the information provided and would like to apologize for the
inconvenience...

our customer received. We have forwarded Mr. [redacted]’s opportunity
to the leadership team over the store. They will reach out to provide a
resolution and will let us know once they has spoken to Mr. [redacted].
Thank
you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

spoke with our General Manager, [redacted], at the primary Advance Auto Parts store location we show for [redacted], but he was not familiar with the issue. We request that he advise the exact store location he has been dealing with and we’ll be happy to review further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Additionally the clerk at the advanced auto parts store under sold me the amount of oil he told me was required for my vehicle. It turns out I needed more. His computer was wrong. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We found that we have spoken already concerning this issue and it appears the battery was exchanged. Please advise if this is not the case and we will assist further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm forwarding you a copy of our mechanic that installed the last 2 engines..I feel the Manufacture is not being fair it's not our fault..I have 2 disabled people here including myself we depend on our 1 vehical to assist us with medical transportation..please take this into consideration thank you

No because you guys couldn't do what you were supposed to do and now I'm out of more money because I have to have it towed and sent to a mechanic and have him do it.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We have found the online order # [redacted] and we show the original order cost was $26.68 and the refunded amount was also $26.68. We apologize if there was any kind of receipt error and we will have this looked into. We advise 3-5 business days for refunds and if Mr. [redacted] shows an issue with this then we request he advise us here and we’ll be happy to assist. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

caused to our customer.  Mr. [redacted] was denied a return because the part had been taken out of its sealed packaging, and is therefore not resalable as a new product.  Our return policy, which is posted in each of our stores and listed online at [redacted], states: “If you are not completely satisfied with your purchase, return it within 90 days from the date of purchase to any Advance Auto Parts store with the original receipt. Items must be in original packaging and in new condition.”  Due to the opportunity received, we have reached out to the District Manager, [redacted], and he has approved a one-time exception and agreed to refund our customer in the form of a store merchandise credit card.  If Mr. [redacted] would please return to the store with the part and his receipt, the General Manager [redacted] will be happy to take care of the return. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I'm not sure why that was not done in the first place instead of just "not knowing " more information about the product they sell. It's one thing to genuinely care about your customers and help them figure out a solution.. and it's another to just be COMPLETELY RUDE AND UNPROFESSIONAL, and not be willing to see what is really going on!! It is sad that I had to go through all this trouble contacting the Revdex.com just to get answers...thank you Revdex.com for being such a great help and providing me with a clear understanding and not giving me the run around. THAT'S HOW YOU GET THE JOB DONE !
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  Unfortunately, I was expecting this kind of response. The is a clear case of white privileged words overcoming those of a Hispanic person who is not to  be trusted. The manager at the store, [redacted], believes on what his employee is saying even thought it is a lie; [redacted] obviously doesn't' believe me. The employee damaged the radiator when he was working with the battery, and that is the true. Anything else the employee and [redacted] say is a lie and I am willing to say it to their faces. I cannot accept this offer in "good will," which is disrespectful and condescending. "Let's trow this Hispanic a little bone to satisfy him," that is what the company is doing.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We spoke with the General Manager, [redacted], and he advised that when Mr. [redacted] came in he had advised the vehicle was a Toyota Highlander with a 3.3L engine (the vehicle was not present at the time). This is why the incorrect battery was chosen for the vehicle as we based the choice off the information provided. When the battery was brought back the General Manager looked at the engine and realized it was a 3.5L, which would require a different battery type. Please be advised that the battery Mr. [redacted] received originally was for a Toyota Highlander 3.3L and this battery has been refunded as a courtesy for the issue.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We’d be happy to issue a refund, but would need to confirm purchase information as we could not with the information provided. Please advise whether purchase was done online or in store and provide name and number used to make purchase or attach receipt here. The receipt may also be sent via fax to [redacted] or email [redacted] and please include reference number [redacted].   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we
will strive to meet your expectations. 
We have
reviewed the information provided and would like to apologize for the
inconvenience our customer received. Based on the information provided, it
seems the customer is advising that we do not carry a Purolator Boss oil filter
for his vehicle.  If we had the year,
make, and model, we could verify this. 
The advertised special last month was indeed for five quarts of Castrol
Edge and a Purolator Boss filter. 
Sometimes our oil change specials do offer alternative filter options,
but unfortunately this one did not.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

We reached out to the store's leadership team today after reviewing the response the customer provided, to have the district manager, [redacted], reach out to the customer as soon as possible. [redacted] attempted to reach the customer at 2:41PM today and left a voicemail to have Mr. [redacted] contact him back. I received a follow up response from [redacted] at 3:45 stating he spoke with Mr. [redacted] and came to an agreement of a $50 refund for the incident and inconvenience the customer and his father experienced. At this time we now consider this issue resolved as the customer will be receiving compensation for the experience they had in our store. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We spoke with Store [redacted] Asst General Manager [redacted] and he advised the issue was resolved. [redacted] advised that the Field Leadership is looking into any potential issues with the Team Members at that store. The Store has advised that Mr. [redacted] has received a new battery. If Mr. [redacted] would please advise if everything we were advised is correct we would greatly appreciate it. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was seeking and offered a refund for all 5 of the defective coils I purchased. When I went in the store to make the return the associate would only allow me to return the 2 coils I still had receipts for. I still need to return the remaining 3 and he said he would not be able to do so without word from corporate.
Regards,
[redacted]