Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We have found a Labor Reimbursement claim that was on going under the name of [redacted] for the same order # [redacted]. We show what the original install, but no estimate or new invoice showing an issue is taking place currently. Please be aware that the warranty for this Alternator is Limited Lifetime and that no Labor Reimbursement is offered under this. We have included a link below as well as an excerpt showing this information. If Ms. [redacted] can submit an invoice or estimate showing that the Alternator was defective then we would be willing to offer a $65 refund on the original online order which is half of the Alternator’s cost as a one time courtesy. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Thank you for providing us with the opportunity to address the complaint that our customer has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. The order that was provided would qualify for a $15 rebate in the form of gift card. This would be due to the rebate being $30 maximum, but only $15 per axle (set of brakes and two rotors) and rebates are gift cards unless otherwise stated. I was unable to locate any information provided to us by the customer about this rebate, but the order did qualify during the time it was created for a rebate. Some rebates are only available to be done online which would be at the following web address [redacted] I will be happy to create a gift card request and have a $15 gift card mailed out to the customer. It should ship out on 12/9/2016 and we would advise 7-10 business days via mail. I have also attached a picture of the rebate (from our ad flyer) this purchase qualified for in case there any questions. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mrs. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mrs....

[redacted]. We ask that Mrs. [redacted] advise if the part has been installed or opened. We also will need to know which store location this issue occurred at and the name/phone # the item was bought under or a receipt provided. We’ll contact the Field Leadership Team and see what options we have to assist once we have been updated. Please be advised of our Return Policy which we have provided a link below. Electrical parts and opened items are not returnable and we also have a list of items that are non-returnable as well and all return/exchanges are at the store’s discretion. Our policy is available, in store, online, and upon request. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

caused our customer. Unfortunately, (per our price matching policy,) promo code TRT30 is a third party code that cannot be honored in store.  This policy is publicly available on our web site:  [redacted] ·         Coupon codes from third party websites or other third party sources will not be matched in store. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We spoke with the District Manager [redacted] over the stores in the area and had him reach out to...

Mr. [redacted]. It turns out there was a misunderstanding between the Team Member who assisted Mr. [redacted] when he came to pick up the part. The part was in fact at the store then and still was today, 7/26/2016, during my conversation with District Manager [redacted]. DM [redacted] and Mr. [redacted] spoke about the issue at length and DM [redacted] apologized for the issue and advised he would make sure a problem of this nature does not take place again. We were informed that when the conversation ended that Mr. [redacted] was happy due to him having already bought a part elsewhere. We will consider the issue resolved unless Mr. [redacted] could use further assistance regarding this matter. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and we are unable to find a labor claim for our customer.  We request that Mr. [redacted] provide us the engine serial number so we can better assist in researching this labor claim. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
egards,
[redacted]  I want to state very clearly that [redacted] NEVER asked me to submit any documents to him. It seems like the people working at this store have the tendency to not tell the truth. I will mail the requested information to [redacted] at the store within a couple of days. It is important to notice that I don't have any invoices because from the beginning [redacted] said that he would provide the radiator and he only asked me to give the mechanic's fee for replacing the radiator. He didn't ask for any paperwork for this either.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received response from Advance Auto and completely disagree with their response.1. I have never conducted myself in hostile manner towards any AA member, neither I have screamed, cursed and posed any safety risk.If there are any video recordings available, I'd like them to be reviewed and determined if any of my actions were hostile. Moreover, I do not believe I even moved an inch while speaking to manager, who if fact, was very aggressive towards me, and I was scared of his actions.Also, if there is a video, a specialist could be used to read my lips in order to determine if I have used any profanity. However, I know that AA will never do that, due to the fact, that I have never used profanity or any abusive language.Another concern that if, I in fact, posed safety threat to people in the store, why at no point police was called and private criminal complaint was not filed with PD ? May be they did not want to actually get in trouble by conducting themselves in hostile manner towards me.2. Part was covered my lifetime warranty and it failed within warranty period due to being defective.3. AA did discriminate me in deliberate way, as their attitude towards Hispanic customers was totally different then of one towards me. AA members were very pleasing, smiling and helpful to Hispanic customers that were there during my visit, and now they are doing everything possible to "victimize a victim" and make me look as I was the one discriminating others.Thank you.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Hi there. This is [redacted] and I didn't know if I put in the Information but the place is Advance auto parts which is located at [redacted] and the phone number is [redacted]. 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while waiting to receive his rebate. Receiving the error provided by Mr. [redacted] is not a normal occurrence for our site and is being looked into further. The registered rebate has been verified, and we would like to issue a gift card in the amount of $15 which will be mailed to the address provided.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  We are mailing a refund check in the amount of
$103.78 to the address provided.  Mr.
[redacted] can be expecting the check in 7-10 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

We have located the Proof of purchase for Ms. [redacted]’s radiator. Please be advised that all warranty is tied directly to a receipt. We are willing to attempt to work with another nearby store location if Ms. [redacted] is willing, but please be advised that if the part is found to have been modified then the warranty is void. Please also be advised there has been no accidental purge of information. Advance Auto Parts maintains records as a courtesy for customers for two years and then has them sent to our Financial Team. Receipts can then be requested if needed for any reason. If Ms. [redacted] is willing to work with another store location then she may request whichever Advance Auto Parts nearby she’d like or we will locate on for her. If this is not acceptable then we will be unable to assist further.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We will reach out and work with the Field Leadership Team regarding this issue and investigate further. We will issue a refund for the amount of $60 for the trouble. Please advise if the address provided to the Revdex.com is a valid mailing address for a check from our Corporate Office. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We have been unable to locate any notes indicating a call in about an Oxygen Sensor issue. We also have been unable to locate a receipt for this purchase as well. We request the receipt to be provided and be advised which store the attempt to exchange the part took place at. We then would be happy to try and work out an exchange or refund. If the a refund is needed due to a new purchase then we would also require the new receipt of purchase as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  It is possible that a Manager
attempted to match this price for our customer, but due to system limitations,
he or she was not able to override the price at that time. 
We
apologize for the inconvenience caused to our customer, and appreciate him
raising these concerns about our price matching policy.  We will evaluate the limitation within our
system.  We would like to offer our
customer a $20 gift card for the inconvenience, which can be used at any of our
locations and does not expire.  The gift
card will be mailed to the address on file. 
Please allow 7-10 business days for processing and shipping. 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted] We...

request to be advised the store location and the time frame this battery was bought in so we can attempt to locate the receipt as well as any store location that may have denied the return recently. Please advise if the purchase may have been done under any different phone numbers than provided. Please be advised that our warranty does state that the receipt is required and that without a receipt it will be exchanged at store discretion. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have mailed out check and it should be arriving shortly or should have arrived already. We apologize for any inconveniences and request we be advised if it arrives shortly and if not we will make a different arrangement for the customer.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address
the complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations.
 
We have researched the claim with our Commercial Labor Reimbursement
Team and have confirmed that the purchase of the engine was made by [redacted]
[redacted].  Labor reimbursement is always based on manufacturer’s inspection,
as explained in our warranty document.  The
claim was approved by the manufacturer.  The labor rate is $50 per hour,
up to a $600 maximum.  Based on the information above, we are mailing a
$370 check to our [redacted] store.  We will have a member of our
management team call Mr. [redacted] once it arrives.
 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.