Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted] We...

request to be advised the store location and the time frame this battery was bought in so we can attempt to locate the receipt as well as any store location that may have denied the return recently. Please advise if the purchase may have been done under any different phone numbers than provided. Please be advised that our warranty does state that the receipt is required and that without a receipt it will be exchanged at store discretion. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  It is possible that a Manager
attempted to match this price for our customer, but due to system limitations,
he or she was not able to override the price at that time. 
We
apologize for the inconvenience caused to our customer, and appreciate him
raising these concerns about our price matching policy.  We will evaluate the limitation within our
system.  We would like to offer our
customer a $20 gift card for the inconvenience, which can be used at any of our
locations and does not expire.  The gift
card will be mailed to the address on file. 
Please allow 7-10 business days for processing and shipping. 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We will be happy to work with the Field Leadership Team above the store concerning this issue. At this time we do believe that this was an error, but again will have this issue addressed. We appreciate Mr. [redacted] bringing this to our attention. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The locations I am referring to is in [redacted])..thank you.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have mailed out check and it should be arriving shortly or should have arrived already. We apologize for any inconveniences and request we be advised if it arrives shortly and if not we will make a different arrangement for the customer.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have spoken with our District Manager, [redacted], concerning this issue. The District Manager advised that the parts the customer received were in fact all the correct part, but the item’s color was different on a few as the processing from the manufacturer had changed recently. Mr. [redacted] was offered to have the parts swapped for a full set all the same color to ensure that he received what he needed, but he declined. The District Manager further offered a full refund to a Merchandise Card as electrical parts are non-returnable according to our Return Policy, link below. The District Manager further informed us that Mr. [redacted] also declined this offer and when asked why Mr. [redacted] stated he did not need the coils he bought as the spark plugs were causing the vehicle’s issues. At this time our offer stands for Mr. [redacted] and he is free to contact the District Manager back or advise us further here and we can ensure he gets the Merchandise Credit Card. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], but I had spent a whole day running to different stores and making phone calls. Just to get the same story from the young men at the storesThey were trying to impress me as to how intelligent they were and talking down to me. I know all about amp draw voltage drop etc. I am a retired commercial electricianSo to avoid any more waisted time I decided to buy a new battery at another Auto parts store and chalk this up as a learning experience.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We have included a link for our Price Match Policy below. The first line of our Policy covers availability. Here is an excerpt “Advance [redacted] Parts will match the price of any identical or comparable product available the same day at any competitor's store or website”. This would mean items out of stock at a competitor would not be available same day and therefore would not be eligible for Price Match. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We have reviewed the information sent in and it appears that the invoice from [redacted] shows the engine was verified within Nissan Specifications and we see no recommendation for a new engine. We show an Engine Warranty claim ongoing with our Claims team and it shows that it closed due to no activity. We advised Mr. [redacted] on 10/13/2016 to send his two estimates to the manufacturer of the part due to them having the authority to approve any repairs or replacements. For the best assistance concerning this issue we would recommend Mr. [redacted] reach out to our Claims team at [redacted] and reference either the claim #[redacted] or ticket # [redacted]. Feel free however to respond back with the two estimates/diagnostics clearly stating the engine should be repaired, damage done to it, and what caused the damage and we will work with the Claims team as closely as we can. Mr. [redacted] may have to speak with the Claims team about this issue at some point during the process. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We are requesting that the District Manager contact Mr. [redacted] back about this issue. Please be advised that while we understand Mr. [redacted]’s concern regarding this, however our warranty does state that it only covers the exchange of the product and not a refund on this item due it being installed/opened. We advise up to 24 business hours for contact back. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We see where we assisted Ms. [redacted] as she advised. The order was created by Ms. [redacted], but we will have the ordered investigated to make sure no issue took place. If we one is found then we will have it corrected. When an online order is created an authorization hold takes place and the charge does not happen until a part is picked up from a store or shipped from a warehouse. This order # [redacted] never had a charge and the authorization hold was reversed. We feel at this time the additional discount off the battery resolves the issue for the inconvenience that took place. We apologize again and will verify any order issues that took place. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed a .ppear below. I have not been contacted by anyone from Advance Auto, Tuesday 12/22/15  I was told by a Manager from [redacted] store to take it to the Advance store on [redacted] rd in [redacted] county. This was wednesday 12/23/15 . The manager was out and the clerk on duty did not even offer to test the battery. After driving my van home I disconnected the battery  let set for 3 days reconnected the cables and there was not enough power to turn on the headlights. I plan on buying a battery from [redacted] and needless to say I will never buy another item from Advance auto and I plan on telling everyone I know about my experience with this company.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am quite pleased with the resolution offered. I think it is absolutely more than fair.  I will await the check's arrival via mail and, when it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My [redacted] card did not make up a charge of $307.94 to Advance Auto Parts store #[redacted] on Dec 21st, 2017 on its own.  [redacted] was there at the time of purchase and remembers it because he remembered the jeep and tried to tell me they had not made a two wire alternator since the 70's (they have).  They can easily confirm this with [redacted] if their computer system is unable to track purchases.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with this resoluTion I was never able to speak to the manager I was told their was not one available I was never offered a refund by the store I just want my money back the garage handle the return of the wrong parts because the only manager working was the commercial account manager I will be persuing a lawyer if my money is not returned to me or a store credit is done and I had mad another purchase that day which was also apart of this complaint Regards,
[redacted]

We’ve received a response from our Field Leadership Team and wanted to provide the most up to date information. Two of our Store Team Members that interacted with Mr. [redacted] confirmed that he had been advised that his battery tested good. We confirmed that since our test results returned a good battery we would not be able to exchange the battery.  At that point Mr. [redacted] stated that he had already visited four other store locations all of which denied the exchange as well. At that point our Team Members attempted to educate Mr. [redacted] of other possible issues which would cause his vehicle to not start. Both Store Team Members that last interacted with Mr. [redacted] advised he became irate to the extent that our Team Members safety was questions and Mr. [redacted] had to asked to leave out store location. Soon after leaving the store Mr. [redacted] then waited outside of the store location for some time as the Team Members closed the store. Eventually, Mr. [redacted] left the property and our Team Members were able to safely leave for the day. At this we are upholding our Store’s decision to deny the warranty exchange.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

have reviewed and see an issue with the order as well. We will have this online order refunded in the amount of $504.99 to the [redacted] card ending in [redacted]. We have issued two $20 off $50 Speed Perk coupons to Mr. [redacted] and the refund should show in 3-5 business days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In regards
to the complaint that Mr. [redacted] has filed we would like to respond further.
We have spoken to the Division Leader over the stores in our customer’s local
area.  He has advised us that Mr. [redacted]
has accepted a courtesy exchange of the battery as a resolution.  Please let us know if we can help further.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

Ms. [redacted],                      Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will...

strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  I apologize if there any difficulty reaching our customer service team regarding this matter. I believe I am familiar with the coupon mentioned by Mr. [redacted] and I’m uncertain as to why he would have issues with it. I will include a picture of the card’s front/back to show the dollar amounts offered to be discounted and the guidelines in order to make use of this coupon. If Mr. [redacted] does not believe this answers his question then I would request to know the store location this incident took place at and the items attempting to be purchased. I will review and correct any issues found with the store location by working with the field management.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

[redacted] 
[redacted]
Regards,
[redacted]