Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The locations I am referring to is in [redacted])..thank you.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We will advise our Field Leadership Team of this issue so they can speak with the Store Team Members. Our Store Team Members always do their best to provide the correct parts to our Customers, but final determination of parts being correct truly lies with a customer or their mechanic. If it is acceptable then Advance Auto Parts would like to credit the order itself for the $28 as a courtesy for this inconvenience. We show a MasterCard ending in [redacted] would be the card to receive the funds back. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I received a call from the district migration of advanced auto. He wants me to send him any and all proofs so he can try and get me the exact amount the employees stole from me along with the exploitation of my lack of knowledge and hope that a professional customer service employee with a business described and connected and an affiliate with the B.B.B. I' m very skeptical in sending him the few receipts and my bank statements for obvious reasons being how I was treated so I wish to move forward with this with legal advising. I apologize for the delay in response I have been very ill and incurring this put me in quite a jam. As I am a disabled vet. I will keep checking my email for more responses or attempts to rectify this situation I hope this helps others to never have to experience the treatment I received which is still unbelievable. I'm going to gather all I have and review matter maticiculously so I can try and assure that I don't robbed again because I missed something. The district migration requested a I have. Yet they have all the receipts that were taken from me and can send me all they have aswell. But they or he didn't offer that information Which I feel they are trying to keep this matter as quiet as possible and get it over with. I feel again insignificant and Quite frankly hurt in the human command courtesy and lack of respect and kindness in the employees and people in general it's upsetting to know there are people out there that are capable of such acts. Especially the MANAGER of the store himself [redacted]. VERY and the other employee [redacted] Who may have been the new migration on the day I went in asking if he could help me to better understand the receipts I had and was ruthlessly ignored yelled at and cursed out the door because his knowledge of why I was really there he became immediately belligerent swearing at me belittling me aND kicked me out and told me to go to down the road to another pars store. I don'the know how much they took me for exactly and may never. I feel they should give me that information. And this is why I still feel like I'm being taking advantage of also I Hope if there is anyone else who received similar treatment to come forward because theveryone were the actions a few that were inspired with little to no moral character. I think they should be punished to the full extent of the law and until I receive receipts they have in there system. I will be moving forward with legal advisement through a program for people whom are on a limited budget and have altruism and a good moral compass.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We will be happy to work with the Field Leadership Team above the store concerning this issue. At this time we do believe that this was an error, but again will have this issue addressed. We appreciate Mr. [redacted] bringing this to our attention. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], but I had spent a whole day running to different stores and making phone calls. Just to get the same story from the young men at the storesThey were trying to impress me as to how intelligent they were and talking down to me. I know all about amp draw voltage drop etc. I am a retired commercial electricianSo to avoid any more waisted time I decided to buy a new battery at another Auto parts store and chalk this up as a learning experience.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have spoken with our District Manager, [redacted], concerning this issue. The District Manager advised that the parts the customer received were in fact all the correct part, but the item’s color was different on a few as the processing from the manufacturer had changed recently. Mr. [redacted] was offered to have the parts swapped for a full set all the same color to ensure that he received what he needed, but he declined. The District Manager further offered a full refund to a Merchandise Card as electrical parts are non-returnable according to our Return Policy, link below. The District Manager further informed us that Mr. [redacted] also declined this offer and when asked why Mr. [redacted] stated he did not need the coils he bought as the spark plugs were causing the vehicle’s issues. At this time our offer stands for Mr. [redacted] and he is free to contact the District Manager back or advise us further here and we can ensure he gets the Merchandise Credit Card. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

has caused our customer. We have spoken to our store leadership team and District Manager [redacted] has advised that he will have the Store reach out to assist Ms. [redacted] with a new battery to help with the battery exchange. I contacted the General Manager ** of the store at [redacted] and he advised that he will make sure to contact Ms[redacted].  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We have reviewed the information sent in and it appears that the invoice from [redacted] shows the engine was verified within Nissan Specifications and we see no recommendation for a new engine. We show an Engine Warranty claim ongoing with our Claims team and it shows that it closed due to no activity. We advised Mr. [redacted] on 10/13/2016 to send his two estimates to the manufacturer of the part due to them having the authority to approve any repairs or replacements. For the best assistance concerning this issue we would recommend Mr. [redacted] reach out to our Claims team at [redacted] and reference either the claim #[redacted] or ticket # [redacted]. Feel free however to respond back with the two estimates/diagnostics clearly stating the engine should be repaired, damage done to it, and what caused the damage and we will work with the Claims team as closely as we can. Mr. [redacted] may have to speak with the Claims team about this issue at some point during the process. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am quite pleased with the resolution offered. I think it is absolutely more than fair.  I will await the check's arrival via mail and, when it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed a .ppear below. I have not been contacted by anyone from Advance Auto, Tuesday 12/22/15  I was told by a Manager from [redacted] store to take it to the Advance store on [redacted] rd in [redacted] county. This was wednesday 12/23/15 . The manager was out and the clerk on duty did not even offer to test the battery. After driving my van home I disconnected the battery  let set for 3 days reconnected the cables and there was not enough power to turn on the headlights. I plan on buying a battery from [redacted] and needless to say I will never buy another item from Advance auto and I plan on telling everyone I know about my experience with this company.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

have reviewed and see an issue with the order as well. We will have this online order refunded in the amount of $504.99 to the [redacted] card ending in [redacted]. We have issued two $20 off $50 Speed Perk coupons to Mr. [redacted] and the refund should show in 3-5 business days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In regards
to the complaint that Mr. [redacted] has filed we would like to respond further.
We have spoken to the Division Leader over the stores in our customer’s local
area.  He has advised us that Mr. [redacted]
has accepted a courtesy exchange of the battery as a resolution.  Please let us know if we can help further.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We have included a link for our Price Match Policy below. The first line of our Policy covers availability. Here is an excerpt “Advance [redacted] Parts will match the price of any identical or comparable product available the same day at any competitor's store or website”. This would mean items out of stock at a competitor would not be available same day and therefore would not be eligible for Price Match. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My [redacted] card did not make up a charge of $307.94 to Advance Auto Parts store #[redacted] on Dec 21st, 2017 on its own.  [redacted] was there at the time of purchase and remembers it because he remembered the jeep and tried to tell me they had not made a two wire alternator since the 70's (they have).  They can easily confirm this with [redacted] if their computer system is unable to track purchases.

[redacted] 
[redacted]
Regards,
[redacted]

Ms. [redacted],                      Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will...

strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  I apologize if there any difficulty reaching our customer service team regarding this matter. I believe I am familiar with the coupon mentioned by Mr. [redacted] and I’m uncertain as to why he would have issues with it. I will include a picture of the card’s front/back to show the dollar amounts offered to be discounted and the guidelines in order to make use of this coupon. If Mr. [redacted] does not believe this answers his question then I would request to know the store location this incident took place at and the items attempting to be purchased. I will review and correct any issues found with the store location by working with the field management.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with this resoluTion I was never able to speak to the manager I was told their was not one available I was never offered a refund by the store I just want my money back the garage handle the return of the wrong parts because the only manager working was the commercial account manager I will be persuing a lawyer if my money is not returned to me or a store credit is done and I had mad another purchase that day which was also apart of this complaint Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We see where we assisted Ms. [redacted] as she advised. The order was created by Ms. [redacted], but we will have the ordered investigated to make sure no issue took place. If we one is found then we will have it corrected. When an online order is created an authorization hold takes place and the charge does not happen until a part is picked up from a store or shipped from a warehouse. This order # [redacted] never had a charge and the authorization hold was reversed. We feel at this time the additional discount off the battery resolves the issue for the inconvenience that took place. We apologize again and will verify any order issues that took place. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

We’ve received a response from our Field Leadership Team and wanted to provide the most up to date information. Two of our Store Team Members that interacted with Mr. [redacted] confirmed that he had been advised that his battery tested good. We confirmed that since our test results returned a good battery we would not be able to exchange the battery.  At that point Mr. [redacted] stated that he had already visited four other store locations all of which denied the exchange as well. At that point our Team Members attempted to educate Mr. [redacted] of other possible issues which would cause his vehicle to not start. Both Store Team Members that last interacted with Mr. [redacted] advised he became irate to the extent that our Team Members safety was questions and Mr. [redacted] had to asked to leave out store location. Soon after leaving the store Mr. [redacted] then waited outside of the store location for some time as the Team Members closed the store. Eventually, Mr. [redacted] left the property and our Team Members were able to safely leave for the day. At this we are upholding our Store’s decision to deny the warranty exchange.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We are requesting that the District Manager contact Mr. [redacted] back about this issue. Please be advised that while we understand Mr. [redacted]’s concern regarding this, however our warranty does state that it only covers the exchange of the product and not a refund on this item due it being installed/opened. We advise up to 24 business hours for contact back. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]