Now Homes Inc

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. Our manufacture warranty covers defects due to metrails or workmanship. After careful examination and extensive testing by the manufacturer, it was determined that the failure was not related to any defects in the material or workmanship of the product. As a result, the manufacturer has denied the claim due to embedded carbon debris particles. At this time Advance Auto Parts supports the manufactures findings; but is still sending the $300 check as a gesture of good will.As previously advised, we have claim # [redacted] that we opened just days ago after receiving this complaint.  Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity.  We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progress.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Furthermore, [redacted] is my significant other but I never gave permission for the refund. His name is there because he usually deals with them for me.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We’re very sorry to hear about the inconvenience Mr. [redacted] has experienced. I’ve reached out to our store...

location where the order was picked up from, [redacted], and spoke with Team Member [redacted] who advised they do not have a battery in stock, but if need be would order one in to exchange. I also contacted the store on, [redacted], which is the closest that has it available. I spoke to the General Manager [redacted] at that location who advised us that he would be willing to exchange the battery there as well. Please feel free to reach out to either store location for more help and you may call us at [redacted] option 1 option 3 and provide the reference number # [redacted] I will post the store address and phone numbers below. [redacted] [redacted] [redacted] S[redacted] [redacted] [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and per their request, I have attached (1) the receipt from my most recent purchase of wipers and (2) the credit card statement from my first (defective) purchase of wipers. Unfortunately, I am unable to provide a part number for the first purchase of Rain-X wipers as the associate who installed them on my vehicle walked off with the packaging, presumably to dispose of it on my behalf. I have, however, attached photos of the defective Rain-X wipers showing that they both broke (beyond usual wear and tear) merely through normal use.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  As we are unable to view notes left on a commercial customer's account, and store's make these notes at their level, we recommend the customer reach out to their commercial parts professional or their commercial account manager at their local store. We would also like to make the customer aware that Advance Auto does prioritize customer satisfaction, above all else, but does reserve the right to deny our customer's returns or refunds in the store as well. Unfortunately at this time we now consider this matter resolved as the issue would need to be addressed directly between the customer and the commercial account manager for their commercial account. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Since, they say I will receive my rebate, that’s all I can ask from them to honor the rebate.   This will satisfy my original complaint.  Thank You for your assistance in this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However my address is wrong on this website, and it wont let me change it. My real address is[redacted]
[redacted] Please do not send the check to the wrong address.
Regards,
[redacted]

In
regards to the complaint that Mr. [redacted] has filed we would like to respond
further.
With
Mr. [redacted] not being the original purchaser of the engine; we are already going
above and beyond our warranty policy by issuing the $370 check.  Based on the Mitchel 1 labor guide for the
book time of the job; multiplied times $50 per hour, our offer of the $370
check will be final.
Thank
you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the response from Mr. [redacted]. Again, we apologize for the inconvenience this has caused him. At this time we have had the order cancelled for Mr. [redacted]. We have also provided the link for the FAQ page below which does state “You will receive an email confirmation when the store has been notified of your order. You can pick up your order 30 minutes after you've received the email confirmation. This 30-minute pick up time applies to in-stock items only, and for orders received during store hours.” In instances of payment review, the customer would not receive the confirmation order email until the order came out of the payment review status. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know. http://shop.advanceautoparts.com/o/instorepickup

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We have been unable to locate any purchase made under the name and numbers provided. If Mr. [redacted] can provide a specific store location he would like to work with we can attempt to see if the Store Management would be willing to assist. All exchanges must be accompanied by a receipt and it is a customer’s responsibility to maintain these records. Advance Auto Parts does keep these records available for up to two years as a courtesy. Any exchanges with or without receipt are up to store discretion. We have included below an excerpt from our warranty policy and a link displaying the information provided. We would be happy to attempt to assist and look forward to a response back from Mr. [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Advance Auto Parts Limited Warranty Policy General Limited Warranty Period and Applicability The warranty period is 90 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. Simply return the part along with your original sales receipt to any Advance Auto Parts store. You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferrable. Replacement parts are warranted for 90 days from the date of exchange or the remainder of the warranty period on the original part, whichever is longer. Refunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within 90 days from the original date of purchase. Refunds will be issued in accordance with our Refund Policy.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We’ve spoken with the General Manager of that store location and he was not familiar with this issue. We’ve received no notifications as well that there is a problem with this battery. We will investigate further this potential battery issue further. We will as a goodwill gesture refund Mr. [redacted] for the desired amount of $103.64 however. If Mr. [redacted] would verify the location he would like the check sent then we will mail it out. We always advise 7-10 business days once the check has been mailed and we send them out Tuesdays and Fridays. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I misguided the fluid type it was dot 3 not 4 my apologies plus I still have the fluid and parts from [redacted] have in records any more information I have regarded this is from mechanics , I apologize for mis-type

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

caused our customer. We do normally require parts to be in new condition, and in original packaging to issue a refund.  Due to the opportunity received, we have partnered with the District and store manager of store [redacted] to refund the parts in question.  Mr. [redacted] need simply ask for store manager [redacted], who will be happy to take care of the refund for him.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I am not sure what this has to do with the fact that the cashier demanded to take possession of my iPhone so that she could inspect the order confirmation. Advance Auto Parts should advise whether this is their policy so that if it is I know to take my business elsewhere, and if it is not, what it intends to do about it. 
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the Chevrolet Suburban claim information provided and the engine claim was sent...

to our manufacture for further inspection to understand the reason of failure for claim # [redacted]. Upon further review A[redacted] has determined the engine did not fail due to manufacture defects. After contacting ATK we were provided with additional information below, and we are also attaching a picture of the valve with deposit build up and debris: Failure Analysis and Conclusion for Claim Inspection September 08, 2016. EXTERNAL VISUAL INSPECTION: Engine serial # L626578 with oil pump, received and examined. There are no visible external damages found. Heat tab present no activated. Intake ports are oily wet. Compression test 180 to 200 psi reading on all cylinders including # 1. INTERNAL VISUAL INSPECTION: Inspection reveals two different problems, piston crowns, combustion chambers and intake valve have sticky gummy deposit, also piston crowns and combustion chambers show's small carbon debris particles embedded, Also # 1, intake and exhaust valve seat have print debris in valve and seat faces now resulting in the reported problems. stem seals are intact, in place and their material remains pliable. Internal bearings show normal good condition. Lobes and lifters are not worn or damages. DIMENSIONAL, PARAMETERS AND OBSERVATIONS: Cylinder heads and block are not warped. Head gaskets are correct for the application, installed properly and sealing. Valves were clean and vacuum ok at 26 inhg. Ring end gap is at .016". CONCLUSION: Not factory defects were found. Claim will be denied. As a gesture of good will, we are mailing a $300 check to the name and address provided for the Chevrolet engine claim. Mr. [redacted] can be expecting his check in 7-10 business days.  For the Ford Mustang claim, we have claim # [redacted] that we opened just days ago after receiving this complaint.  Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity.  We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progress. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer has experienced. Due to the opportunity received, we are refunding the order in question.  Mr. [redacted] can be expecting $227.69 back to his purchasing card in 1-5 business days.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The man at the store has tried to change to the narrative. The local man who looked into the complaint bought into the narrative of the man at the store. I pointed out to him that the sales person told my brother that he had sold the part. Putting a piece of paper on a box and claiming that was my order was not acceptable. Please understand that to accept this new narrative would mean that the lady who put in the order did it incorrectly. We watched her put in the order. She did it correctly. The only other choice would be that the people in the warehouse who boxed the part did it incorrectly. I'm not buying that either. I chose to move on by seeking the assistance of another dealer and getting my car fixed. I have chosen to close this matter by making certain that I do not purchase anything else from this particular store.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and we are unable to
find a labor...

claim for our customer.  We
request that Mr. [redacted] provide us the engine serial number so we can better
assist in researching this labor claim.
 
We sincerely apologize for the inconvenience this may have caused
and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We would be happy to look into this issue further. We request the year, make, and model, and engine size of the vehicle. We request all this information so we can verify if there is an issue and we’ll assist further upon review.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.