Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while trying to claim their rebate. We have verified the three purchases; however the promotion did indicate $15 per axle.  Mr. [redacted] has two $15 rebate gift cards being processed through our rebate center per the tracking numbers he provided.  Since he did make a total of three purchases, as a gesture of good will we are issuing an additional $40 as a one-time courtesy.Details of the rebate offer in question from last month are below:[redacted]  Get up to a $30 Rebate ($15 per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever Rotors. Limit 2. (Purchases must be on same ticket) Purchase by: August 31, 2016 Redeem by: September 30, 2016 Details of rebate payment type from our rebate FAQ page below: [redacted]  Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts store. Gift cards are typically received 5-7 weeks after registering for your rebate.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We apologize to our customer for the inconvenience caused by our marketing emails.  We are...

currently investigating why the unsubscribe feature is not working, and to ensure that Mr. [redacted] will not receive future communications from us.  We do see that a 1st level E-Commerce agent unsubscribed Mr. [redacted] from receiving promotional emails pertaining to online ordering.  We also checked and saw that Mr. [redacted] has no SpeedPerks account associated with the email address provided.If our customer could provide us with an example of the emails he is receiving, that would help our team with further investigation.  If he wishes to do so, that email can be forwarded to [redacted], with reference# [redacted] added to the subject line or email body.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  The vehicle was left on Advance Auto’s premises and the General Manager has advised they abided the agreement concerning the vehicle remaining on the property. At this time we will be unable to assist Ms. [redacted] with her request.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My lawyer was able to contact the local Advance Auto and they fully reimbursed me the $58.07 since we were about to file the law suit. Sadly, their corporate office was not smart enough to resolve the issue.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We have reviewed the order and were unable to find any issues with the it. We have spoken with the store location in question and they also were unaware of any issues, but they will make certain to contact our I.T. Department with any issues found and will make certain to have orders ready for pick up as soon as possible. We would like to offer Mr. [redacted] a $20 Gift Card for use in store or two $20 off $50 Speed Perk coupons which can be used online or in store. The Speed Perk coupons would require Mr. [redacted] to sign up for our Speed Perks rewards program, but we would be happy to do so. We apologize that we were unable to locate an exact issue however we will work closely with our Field Leadership at that store location. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good AM    re: complaint #[redacted] Today, 3 1 3 18 early afternoon, I received a package of hardware for the Grille Guard for my 2015 Laredo. Unfortunately for everyone who has spent their time & company payroll to resolve this very minor concern, 4   12 MM BLACK locking washers, I received an entire hardware kit for a stainless steel guard, see attached photo, (also the brackets enclosed with this kit are all BLACK.. I have already purchased 4 silver locking washers to help secure the BLACK Grille guard that I purchased online from Advance Auto/[redacted]/[redacted] products for just under $300. My neighbor has already offered to use his BLACK spray paint on my silver washers once the weather turns warmer, in a few more weeks. I will stop by the local post office & inquire as to how much it will cost to ship back this hardware kit, at my leisure. At least 1 individual with each of these companies should be embarrassed after all of this, as all I wanted were the 4 washers that I paid for & nothing else.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

In
regards to the complaint that Mr. [redacted] has filed, we would like to
respond further.
Our
corporate leadership team has partnered to resolve this opportunity for our
customer. We are mailing an $857.21 check to the address provided.  Mr. [redacted] can be expecting it in 7-10
business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have found the online order and see that the item has been delivered. We did hear from Mr. [redacted] quickly and did start the process of the cancellation for him on 1/16/18. Unfortunately the cancellation process was unable to be completed before the item was shipped out. When an order is placed a customer accepts the responsibility of receiving that order.  At this time the best option would be to return the package to a nearby store location to have them process a refund. We apologize for any inconvenience and are happy to issue a $20 off $50 or more Speed Perk coupon to Mr. [redacted]’ reward account. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Advance Autoparts failed to deliver my Autoparts and UPS returned them to sender. I contacted Advanced Auto parts and they told me for further inquiries please talk to the Revdex.com. So that's why I'm attempting to re open my case. Advanced Autoparts have not responded to my inquirys besides on the 27th of February. I call them on the phone and they either hang up on me or tell me they can't help me. Advanced Autoparts is in possession of my order according to UPS. So Advanced Autoparts has failed to make good on it's promise to ship my order to me. UPS never delivered the order and claims I refused the shipment. That is not true they never left any slip telling me I had a shipment. Because of the above I really need your help to re open my complaint. I have attempted many times to get a response from Advanced Autoparts and yet they tell me to deal with the Revdex.com. That shows how insensitive to customer needs and have failed to provide any sort of resolution to this matter. Attached to this email is the communication from Advanced Autoparts. [redacted]
[redacted] 
[redacted]
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We located an exchange receipt for 1 battery for Mr. [redacted] on 10/13/2016 and also see a battery purchase/exchange for a Professional Customer called “[redacted]”. Warranty is not transferrable and only belongs to the purchaser. We would like Mr. [redacted] to advise if he is associated with this “[redacted]” so we can better determine our advisement. Please be advised that overall we have only being able to locate a single battery purchase/exchanges and as of now will be unable to assist at all with the secondary battery without a Receipt different than the ones we currently have found. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have reviewed and found that two orders ([redacted] and [redacted]) were both cancelled on 5/7/18. When the orders were cancelled the authorization hold that was on Mr. [redacted]’s account was released. Once this is completed on Advance Auto Parts’ side then it is left to the bank to process this on their side. Most authorization holds are processed instantly while any that are not are done on the bank of that customer’s time frame. We would recommend Mr. [redacted] to contact his bank to verify if the authorization holds have been released on his account or what the processing time frame for them is. If Mr. [redacted] needs further help then we request he contact us at [redacted] and provide reference number [redacted] and we will contact his bank with him to attempt to help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

Please be advised that all batteries are required to test as defective before a replacement is provided. There are many parts to a vehicle that would cause a starting issue, and if the battery tests fine there is a possibility it could be other components of the vehicle especially since multiple batteries have failed in the vehicle. We ask that Mr. [redacted] take his battery that is causing him trouble to a certified mechanic. If the battery tests as defective then we will be willing to reimburse the cost of the battery. We need this information so we can determine the cause of the issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

reached out to our Insurance company “[redacted]” and they provided some information concerning the denial of the claim. They advised that “Mr. [redacted]’s mechanic should’ve been able to determine that the spark plugs used on the vehicle were incorrect as they are visually different from each other. Due to this failure on the part of the mechanic the claim is denied”.  We can advise that when a mechanic or customer installs a part they take it upon themselves to determine that is in fact the correct part for their vehicle. We would also advise that if the spark plugs inside the packaging were different then we would recommend reaching out to NGK possibly for assistance. We would however also recommend speaking with the mechanic who installed the spark plugs and caused the damage to the vehicle. The only additional advisement we could provide would be for any questions to contact [redacted] at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
THEY ARE CALLING A LIMITED LIFETIME WARRANTY A LIMITED WARRANTY AND I DO NOT AGREE THEY ARE THE SAME THING .THEY NEED TO CHANGE THE WORDING ON THE WARRANTY ON THE PADS TO A LIMITED WARRANTY IF THAT IS HOW THEY ARE GONG TO WARRANY THEM.TEYLOST A GOOD  CUSTOMER BY MISREPRESENTING THE TRUTH ON THEIR WARRANTY. PLUS THEIR COMPETITOR, WILL WARRANTY THEIRS AS LONG ASYOU OWN THE CAR . I WILL NOT DROP MY COMPLAINT BECAUSE THEY ARE MISLEADING EVERYONE WHO BUYS GOODS FROM THEIR STORE.                                                    THANKS

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to apologize for the...

inconvenience caused to our customer.  At this time, our online and in-store systems are not linked, thus creating the situations to which our customer is referring.  Our current procedure does automatically refund a customer when a part is returned from an online order and the customer would then need to place a new order or purchase the part in-store.  We have recently updated our policy to include price-matching when doing an online defective exchange.  We have spoken with our customer’s local store and confirmed that they will match the online discount prices for a defective warranty exchange.  We are currently working to integrate our systems and have escalated our customer’s concerns regarding the defective exchange process. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We would like to apologize for the inconvenience our customer has experienced regarding his...

battery.  We have reached out to the District Manager, [redacted], and he has been in contact with Mr. [redacted] regarding the situation.  Our last update from [redacted] indicates he has received the invoices, and plans on contacting Mr. [redacted] this evening.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have spoken with the general manager at store [redacted] his name is [redacted], and made him aware...

of the situation. [redacted] will be speaking with his team regarding personal phone usage as well as having order's ready in a timely manner. Furthermore, we have submitted all information regarding the instance to the store's district manager, vice president of operations, and regional vice president. I have requested the approval from the district manager to have a check issued in the amount of $120 to cover all costs due to the team member error. We may request follow up information and receipts depending upon the district managers response to the request, such as receipt of the Uber trips and receipt of the repurchase with the competitor. As far as the return of the incorrect brake pads, the customer can certainly bring the brake pads back to the store for a full refund on the item's as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.