NuPlenish Eye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Product was order from a Facebook ad that did not show any type of terms or policy, just went strictly to the charge of product. There are two company that is selling this product. I am now complaining about the Nuplenish Serum which I cancel and was charged 85.00. I called this company and talk with a customer service rep who said his name was John. I explained that I didn't like this product and I didn't want a subscription. I also told him that the advertisement was misleading because I never saw terms or policy on Facebook, never said anything about a required subscription, never said anything about two companies being involved with the products, nothing about two different charges, nothing mention about 14 days, 30 days, nothing. I want my refund of 85.00 that John say I would get 3-5 days almost two weeks ago. I will try to counteract this on Facebook and Twitter before this becomes a bjgger problem. I tried to email this company before I filed this at ca@nuplenishserum,.com and got the message that it was unreachableTranslateDesired Resolution: Refund
Regards,
[redacted]

What a ripe-off. they adverise free samples-just pay shipping. just called to cancel and they are charging my card an additional $39+.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $13.49 + $76.46 totaling $89.95 on 6/16/2015.  Please allow up to 10
business...

days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">H...⇄ /> We
are in receipt of you complaint on behalf of the customer.  We understand
the customer frustrations and have responded to the complaint by providing a
full refund of $175.90 on 1/27/2015.  Please allow up to 10 business days
for the credit to show from the refunded date.  Also, please be aware that
it was stated in the terms and conditions that the customer would be charged
for the full 30 days for the trial bottle if they didn't cancel before the 14
days was over. The system does not and will not allow the client to proceed to
the checkout section to complete the purchase unless he acknowledges the terms
and condition of the product.  The customer is automatically signed onto
our monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The
customer must call in and cancel their account before the 14 day trial is over.
If the customer fails to cancel their account, they will be charged for the
trial product and be subscribed onto our monthly subscription.
Sincerely,
NuPlenish

The only complaint I have is they give you a 14 day trial. Which I was charged in 14 days. But by the time you received in the mail which took 4 days that leaves you 11 days to try it which is not enough time to see results. Before you know it their charging your account $85.95. Very disappointed..
All I am asking is a refund for $85.95.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action (returning the money) and, if it does, will consider this complaint resolved. It sounds as though the business intends to refund the money they charged, so if that happens, I will be content with your fixing the problem. Thank you Revdex.com for following up on this. I do believe the requirements should be largely labeled on both the order blank (not the tiny concditions they discussed) AND it should be clearly labled on the package that is sent to the customer. The package didn't even have directions for use of the product OR a phone number where the product could be cancelled within 14 days. It also had no warning that you would be charged after 14 days. Seems like false advertising to me, since there was no way to reject the amount within the 14 days with no contact information. However, I am VERY thankful that Revdex.com followed up on this and apparently, will get my money back. I will be checking my bank account to see if this, indeed, does take place, and I also promise NEVER to order anything on line again.
Thank you again, Revdex.com. 
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $42.97 and an additional $89.95.  On 8/20/2015 the customer called in and spoke a...

representative and agreeing to receive a refund of $42.98 and keeping the product.  The customer now asks for further refunds through the Revdex.com. Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish

I completely agree that the terms and conditions are outlined all over the website, and at check out.  However, it also states that IF YOU CANCEL BEFORE YOUR 14 DAYS YOU CAN KEEP THE PRODUCT BUT PAY THE SHIPPING AND HANDLING.   I cancelled my product within 14 days AND WAS TOLD THAT I WOULD BE CHARGED 50% OF THE COST OF THE MONTHLY PRODUCT; THAT IS NOT SHIPPING AND HANDLING ONLY!!!!!    Also, it states in the terms and conditions that you can call and cancel withing 14 days, however it DOES NOT STATE THAT YOU MUST CALL SEPARATE NUMBERS, even thought the product came from the same address together!!!!  Your terms and conditions are misleading at best!!!

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $42.98 and $44.98 on 1/25/2016 and an additional $48.92 and $49.92 on 2/5/2016...

 Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Nuplenish

Hello,
The customer was previously refunded for one full month as requested and no recurring orders will be charged.
Sincerely,
Nuplenish

Hello,
 
 
We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $89.95  on 5/16/2016.  Please allow up to 10 business days for the credit...

to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.  
Sincerely,
 
Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 + $85.95  totaling $175.90 on 6/16/2015.  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish

This is a skam! They advertise a SAMPLE sent for the price of shipping. Instead they send the full size and charge you $94.90 each. I spoke with [redacted] on the customer service line who told me (in a very polite way) too bad!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

DO NOT DO BUSINESS WITH THESE SCAMMERS. They told me a manager wasnt available to talk to every time that I called.
They also said that the shipping charges went directly to UPS (lmao) and that the order had already been processed and shipped... on a Sunday night... at 9pm. SMH.
I havent been scammed in years, but these fools tried to get me. They should be shut down immediately.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $91.90 on 9/9/2015.  Please allow up to 10
business days for the credit to show...

from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Applied online to be billed for shipping and handling and was put on auto ship. My acct. was debited for $85.95. After much argument and thread of reporting to the AG's office I was told to return the skincare product for a full credit to my acct. Now l have to see if I have a problem with getting my acct credited after it is returned! I was offered a discount down to $14.71 with no return but I would not accept the offer. Bad way of doing business!!

I ordered a sample supply of eye cream and face cream one for 4.95 and the other for 5.95. Nowhere was there any statement that there would be monthly charges to my credit card for a "monthly" supply of both creams at $85.95 each!!!!!. I just looked at my recent credit card statement and there was one charge already and two pending (as well as 3 declined). I am calling my credit card company in the morning to dispute these charges. I have already called the company and they deny there were three charges but did say they would credit back two of them after I told them I was reporting them as a fraudulent company to my credit card company.
In my opinion, this company is a scam.