NuPlenish Eye

Hello,
We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and have respondedto the complaint by providing a full refund of $89.95 on 5/15/2015. Please allow up to 10 business days for the credit to showfrom the refunded date. Also,...

please be aware that it was stated in the terms and conditions that the customer would becharged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and willnot allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms andcondition of the product. The customer is automatically signed onto our monthly subscription until they call in and ask tocancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer servicedepartment to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelledand will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customeragrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. Ifthe customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthlysubscription.Sincerely,Nuplenish

This is an internet scam! Tried to cancel, gave me trouble. Wanted to return the unopened product, can't do it. I'm disputing with my credit card company. DO NOT BUY FROM THIS COMPANY......THEY ARE RUNNING A SCAM!!!

I am on the UNOS kidney transplant list and don't have the best health and prescription insurance. Our son is getting married in 12 days and because skin care and makeup have been the least of my worries; when I saw the free sample ad I paid the shipping,$4.95 and $5.99 for skin and eye care. There was no trial period disclaimer. When the samples arrived I noted that there was no contact information to voice any opinion of the samples, send it back or order more if you like them. Both samples were sent in the same small box, already a shipping rip-off. Ten days later, I was charged $89.95 and $85.95 for the first shipment of regular product. I called, quite upset and was told that they wouldn't send any more after this full-sized product arrived, and that if I refused the shipment, the most I would ever get back would be 15% for their trouble. The man I talked to started acting like he couldn't hear me when I asked to speak to a supervisor. I filed a dispute with the credit union which is the only place I could find a contact number. They were told that the $176.00 charge was for the samples. I said the company can't have it both ways, sending full sized product (that never arrived) and then saying I had to pay for free samples when they were called on it. My credit union called and told me about the Revdex.com complaints and that the address on the charges was a vacant building. I told them I would try any other numbers I could find. The person I got said that I could get my money back if I paid the postage to send the free unopened samples back to them, at a post office box in Santa Ana, CA. They were free samples; trying them was the only way to find out that they didn't work an all. Now I've been scammed out of some of the medication I really needed this month. Unfortunately, that IS more important than the condition of my face.

Here is information requested.
[redacted]
Credit card charge shows as
LMI EYEREVIVE
$85.95
 Print
NEWPORT BEACH, CA 926600000 US

DO NOT GET 'SAMPLE' FOR SHIPPING CHARGES ONLY UNLESS YOU PLAN ON CANCELLING IN 14 DAYS!!!!! THIS TYPE OF COMPANY GOT ME FOR THE SECOND AND LAST TIME. FREE SAMPLE THEN ON YOUR BANK STATEMENT A CHARGE FOR 180.00!!! FOR SUBSCRIPTION. MY BAD BUT SOMETIMES TAKES A SLAP IN THE FACE TO LEARN A LESSON. WHEN YOU CALL TO CANCEL IT IS VERY LOUD, HARD TO UNDERSTAND BECAUSE OF NOISE AND VERY FOREIGN ACCENTS....OF COURSE. HOPE YOU CAN LEARN FROM MY DUMB MISTAKES!

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $4.95 and $5.95 on 6/12/2015.  Please allow up to 10
business days for the...

credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $38.71 on 7/6/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish Skin

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 and $85.95 on 1/26/2016.  Please allow up to 10
business days for the...

credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 7/20/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Hello,
The customer has filed a chargeback and have received the desired refund on 8/13/2015.
Sincerely,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a courtesy full refund of $91.90  85.95 on 9/2/2015.  Please allow up to 10
business...

days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $38.71 on 10/21/2015.  Please allow up to 10
business days for the credit...

to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
NuPlenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,
We understand the customer frustrations and have responded to the clients request by providing a 1 month courtesy refund of $91.90 on 11/14/2016.  Please allow up to 10 business days for the credit to show. Also, the customer account has been cancelled and will no longer be...

receiving anymore products or be charged. Additionally, It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptions. 
Thank you,
 
Nuplenish Skin

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $175.90 on 12/17/2015.  Please allow up to 10
business days for the...

credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
The customer disputed the charges on 1/18/2016 for $85.95 and $89.95.  The decision that is agreed between the customer credit card and the company is final.
Sincerely,
Nuplenish

Ordered free trial with only shipping cost of 10.90. After recieving email for order confirmation I saw I would also be charged 85.00 for 2 more automatic orders from account. Called 10mins after ordering to cancel order and was told I couldn't get a refund on charges due to it being already shipped on a Sunday 10mins after order

Review: I purchased a free 10 day trial offer just paying the shipping fee. I called to cancel 5 days later and they took 42.71 out of my checking account while on the phone with them.Desired Settlement: want my money back this was a free trial offer

Business

Response:

Hello,

DO NOT GET 'SAMPLE' FOR SHIPPING CHARGES ONLY UNLESS YOU PLAN ON CANCELLING IN 14 DAYS!!!!! THIS TYPE OF COMPANY GOT ME FOR THE SECOND AND LAST TIME. FREE SAMPLE THEN ON YOUR BANK STATEMENT A CHARGE FOR 180.00!!! FOR SUBSCRIPTION. MY BAD BUT SOMETIMES TAKES A SLAP IN THE FACE TO LEARN A LESSON. WHEN YOU CALL TO CANCEL IT IS VERY LOUD, HARD TO UNDERSTAND BECAUSE OF NOISE AND VERY FOREIGN ACCENTS....OF COURSE. HOPE YOU CAN LEARN FROM MY DUMB MISTAKES!