NuWave, LLC

Dear Mr [redacted] We have made an exception by offering to replace your pans for damage that is not covered under warranty However, under our warranty policy, any shipping fees incurred are responsibility of the customerIn order to ensure customer satisfaction, we are able to cover half of the shipping costs This would mean that we can ship both pans for just shipping of $ Please let us know if you would like us to place a replacement order for you If you would like to place an order please contact me directly at [redacted] Customer Relations Analyst [redacted]

Dear [redacted] ***, Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused youUpon receiving your complaint, we reviewed your account and noticed that on April 29, 2016, you spoke to one of our supervisors who assisted you with a refund of half of the Shipping and Processing (S&P) We contacted you on May 2, 2016, to confirm that our supervisor had resolved this to your satisfaction, but we were only able to leave a voicemail If additional assistance is needed, please contact me directly at [redacted] Sincerely, [redacted] Customer Relations Analyst [redacted] [email protected]

Initial Business Response / [redacted] (1000, 6, 2015/07/07) */ Dear NuWave Customer, Thank you for your feedback and the opportunity to assist NuWave sincerely apologizes for issues with your balance due from your order with usWe could certainly understand how frustrating this could be for you and we are sorry for any inconvenience that it has caused you The first payment typically consists of the first payment and shipping and handling chargesTypically this leaves the second and third payments for the products We apologize for the delay in notification of the balance dueAt this point, a customer care team lead will research your order and payment history and will reach out to you to resolve this to your satisfaction and desired resolution by crediting your balance dueThis does not affect your credit score as we do not contact the credit agencies Thank you Sincerely, [redacted] Director of Customer Service [redacted] Final Business Response / [redacted] (1000, 9, 2015/07/07) */ Dear NuWave Customer, A customer care team lead reached out to you today over the phone to explain the chargesWe can assure you that the amount owed is not an error and NuWave is not a scamThe call was lost/disconnected during our conversation with youAt this point, the team lead will be e-mailing you with the explanation of the amount owed to NuWaveWe will credit the amount owed because we did not advise you of the past due in a timely fashionWe hope this resolves the issue and look forward to assisting in the future Thank you Sincerely, [redacted] Director of Customer Service

Dear J.E [redacted] , Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on June 16, 2013, you purchased our NuWave Precision Induction Cooktop (PIC)Unfortunately, the coating on our cookware is not covered under warrantyThis information is listed on the Cookware Manual along with care and usage and information on how to make the NuWave Cookware last However, in order to ensure customer satisfaction, we contacted you on July 7, 2017, and we came to an agreement where we will send the both the inch and inch frying pan replacements free of charge Please contact me directly if you have any further questions or concerns Thank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Dear NuWave Customer, Thank you for your feedbackNuWave sincerely apologizes for the issues with your orderTypically the offers and pricing is explained prior to agreeing to the orderAt this point, I will be reaching out to you to resolve and answer any questions you may have regarding your orderThank you, [redacted] Customer Service Analyst [redacted]

Dear [redacted] , We would like to apologize for any inconvenience this issue may have caused you We understand that sometimes things may go wrong with an order and so forthWe have investigated your order, and contacted you regarding this matterUnfortunately, we were only able to leave a voice mail regarding the refund issuedPlease contact me at your earliest convenience if additional assistance is needed [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Dear [redacted] , Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on November 12, 2016, you called our customer service to manage cancellationAt this time, we have cancelled your Precision Induction Cooktop (PIC) order, and a full refund was issuedPlease allow 24-hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Dear [redacted] ***, Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on October 28, 2016, we attempted to get in contact with you, but we were only able to leave a voicemailAt this time, we have issued a refund for the amount of $Shipping and Processing (S&P)Please allow to business hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concerns Thank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Dear [redacted] , Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we contacted you on June 6, 2017, to resolve this complaint to your satisfactionOur NuWave Oven, when purchased through an authorized distributer, includes a one (1) year limited manufacturer’s warrantyAt this time, we have replaced your dome under warranty with our Power Dome for $with free Processing and Handling (P&H)Please allow 5-business days for deliveryPlease contact me directly if you have any further questions or concernsThank you for the opportunity to assistSincerely, [redacted] Customer Service Analyst [redacted] [email protected] [redacted]

Dear [redacted] ***, Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on September 21, 2016, you called inquiring about scratches on your frying pansAt that time, we informed you of the Limited Warranty and that the damage you reported was not covered under warranty However, in order to ensure customer satisfaction, we contacted you on September 26, 2016, and we came to an agreement where we will send frying pan replacements for just the Shipping and Processing (S&P) fee Please contact me directly if you have any further questions or concerns Thank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ###-###-####

Dear [redacted] ***, Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on August 3, 2016, you spoke to one of our supervisors who assisted you with explaining our promotional offer We contacted you on August 8, 2016, to resolve this to your satisfaction, but we were only able to leave a voicemail Please contact me directly if you have any further questions or concerns Thank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Dear [redacted] ***, Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused youUpon receiving your complaint, we reviewed your account and noticed that on April 28, we received the NuWave Precision Induction Cooktop (PIC)On May 4, 2016, we processed a full refund for the amount of $Please allow to business hours for the refund to reflect onto your accountIf you wish to purchase the [redacted] pan, we can place a new order If additional assistance is needed, please contact me directly at [redacted] Sincerely, [redacted] Customer Relations Analyst [redacted] [email protected]

Dear NuWave Customer, Thank you for your feedbackWe will be getting in contact with you regarding your order, so we may get it resolved right awayWe will be assisting you with making sure your order is correct or helping with a returnThank you Sincerely, Brenda Customer Service Representative

Dear [redacted] ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we looked further into your account and were able to confirm that you contacted us June 21, 2016, requesting return informationOur return policy and advertisement state that you have a 90-day money back guarantee on the product price, which does not include the Shipping and Processing (S&P)Also, it is the customer’s responsibility to cover the return shipping fees We contacted you on June 23, 2016, to discuss how to resolve this complaint to your satisfactionAt this time, we have come to a mutual agreement and, as soon as we receive the return, a full refund will be issued (including S&P) Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Dear Jeffrey [redacted] ,Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we reviewed your account and noticed that on February 12, 2018, we have contacted you via email regarding your issueAt this time, we have placed an order for the quart basket and base tray under warranty at no cost to youCurrently, we have the item on back order, however, once it is available we will ship your order Please contact me directly if you have any further questions or concernsThank you for the opportunity to assistSincerely, [redacted] HCustomer Relations Analyst 224-206-[redacted] [email protected]

Dear Mark [redacted] , Thank you for your feedback Please accept our apology for any frustration you may have encountered while dealing with our product We do not, under any circumstances, intend to harm or be unreasonable with our customers We strive to provide our customers with the best service while making accommodations for any questions or concerns that they might have We will forward your feedback to upper management for consideration We understand your concerns, and we will address them accordingly Per our conversation, on February 23, I will be waiting for a follow up email or call from youPlease contact me directly at [redacted] or via email at [email protected] am available Monday through Friday from 8:00am to 4:30pm CST Brenda [redacted] Customer Relations Analyst [redacted] [email protected]

Dear [redacted] , Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on October 3, 2016, you spoke to one of our representatives who assisted you with a power head replacementYou agreed and the replacement was sent and delivered on November 22, 2016, under [redacted] tracking [redacted] We contacted you on November 22, 2016, we honored to send the liner pan free of charge, under [redacted] tracking [redacted] Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] (224) [redacted]

Dear [redacted] , Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we looked further into your account and were able to confirm that you contacted us on April 20, 2017, requesting order statusDuring order placement, you accepted our “24-hour Processing,” which allows the package to be delivered in 2-business days We contacted you on April 25, 2017, to discuss how to resolve this complaint to your satisfactionAt this time, we have come to a mutual agreement and, honored a $discount towards your second payment, and a free complementary carrying casePlease allow 5-business days for delivery Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] [redacted]

Dear [redacted] ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on December 30, 2016, you contacted us via email requesting a pan replacementHowever, the coating on our cookware is not covered under warranty We contacted you on January 6, 2017, to discuss how to resolve this complaint to your satisfactionAt this time, we have agreed to replace your inch frying pan free of charge and return labelPlease allow 5-business days for delivery Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] ( [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Dear [redacted] Thank you kindly for your feedback NuWave sincerely apologizes for the issues that you are having with your dome and extended ringWe could certainly understand how frustrating this could be and we are sorry for the trouble If the products were purchased in June of 2014, then they are most likely out of warranty as these products carry a year warrantyHowever, your satisfaction is important to NuWaveAt this point a customer care team lead will be reaching out to you to assist with an out of warranty replacementWe hope to resolve your issue to your satisfactionThank you Sincerely, [redacted] Director of Customer Service XXX-XXX-XXXX [redacted] @nuwavenow.com