NuWave, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear NuWave Customer,Thank you for your feedback.NuWave sincerely apologizes for the issue that you have experienced with your order.We could certainly understand how frustrating this could be, and we apologize for the issues.At this point, our goal is to help you with your order to achieve customer satisfaction A team lead will reach out to you to assist with the settlement that you are requestingWe hope to be able to assist as best as we can.Thank you for this opportunity to assist.Sincerely,Jocelyn JaramilloCustomer Service Manager(224) 206-[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12098225, and find that this resolution is satisfactory to me Sincerely, Mark [redacted]

Dear [redacted] ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused youUpon receiving your complaint, we reviewed your account and noticed that on July 9, 2017, you placed an order for our Precision Induction Cooktop (PIC)During order placement, the Ultimate Cookware Set was not accepted for the separate Processing and Handling (P&H) chargeWe contacted you on July 18, 2017, to discuss how to resolve this complaint to your satisfactionWe have honored our Ultimate Cookware Set for the separate P&H charge and a $P&H discountYou should receive your package in 5-business daysPlease contact me directly if you have any further questions or concernsThank you for the opportunity to assistSincerely, [redacted] Customer Service Analyst [redacted] [email protected] (224) [redacted]

Dear [redacted] , Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on March 9, 2017, you placed an order for our Precision Induction Cooktop (PIC)During order placement, the Ultimate Cookware Set was not selected for the separate Processing and Handling (P&H) charge We contacted you on March 24, 2017, to discuss how to resolve this complaint to your satisfactionWe have honored our Ultimate Cookware Set for the separate P&H charge and a free complementary carrying caseYou should receive your package in 5-business days Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] [redacted]

Dear NuWave Customer, Thank you for your... feedback. NuWave sincerely apologizes for the issue you are having. We could certainly understand your frustration and we are very sorry. We will have someone research your order and records ASAP and we will be reaching out to you to assist and resolve this matter. Our goal is to achieve your overall satisfaction and we will do our best to assist. I will be reaching out to you to resolve this matter. Thank you. Sincerely, Brenda J. Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Ms [redacted] We, at NuWave, are committed to providing exceptional Customer Service and strive to always assist our customer as best we canThe service you described receiving is not typical of the level of customer service we strive to provide Please accept our apology for any frustration you may have encountered regarding your orderPer our advertising and infomercial, you have days to try our product, if not satisfied you may return for a full refund of the product priceAlthough you are outside the day return policy, we are willing to work with you to resolve this issue Therefore, please follow the return instructions discussed during our conversation on March 3, 2016, and once we receive your product we will issue a refund for the product price of the items returnedPlease contact me directly at [redacted] , if you have any further questions, comments or concerns [redacted] Customer Relations Analyst [redacted] [redacted]

Dear [redacted] , Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused youOn August 1, 2017, you placed an order for our NuWave Oven EliteOn August 17, 2017, you contacted NuWave requesting return informationWe listened to the call and all charges were explained and accepted during order placementWe spoke on September 1, 2017, to discuss how to resolve this complaint to your satisfactionAt this time, we have issued a UPS call tag for the packages receivedOnce the packages are received we will process a full refund of $374.43.Please contact me directly if you have any further questions or concernsThank you for the opportunity to assistSincerely, [redacted] HCustomer Service Analyst [redacted] [email protected] (224) ***-***

Dear [redacted] , Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that us on October 3, 2016, and we were able to assist you with a replacementOn November 9, 2016, we received a check for the replacement, but it takes 7-business days for the check to clearWe contacted you on November 21, 2016, but we were only able to leave a voicemail Please contact me directly if you have any further questions or concerns Thank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] (224) [redacted]

Dear [redacted] , Thank you for your feedback NuWave sincerely apologizes for the issues that you have experienced with your order We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your account and noticed that on May 14, 2013, you placed an order for our NuWave OvenWe attempted to get in contact with you, but we were only able to leave a voicemail Please contact me directly if you have any further questions or concerns Thank you for the opportunity to assist Sincerely, [redacted] Customer Service Analyst [redacted] [email protected] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Joyce [redacted]

Dear MsKathleen [redacted] , NuWave sincerely apologizes for any issues you have experienced with your NuWave productWe understand your frustration and we would like to assist with this issueWe have attempted to contact you to get this issue resolved, however, the number provided was incorrect Please contact me directly at [redacted] or via email at [redacted] , to get this issue resolvedI am available Monday through Friday from 8:00am to 4:30pm CSTBrenda Jaimes Customer Service Analyst [redacted]

Dear NuWave Customer, Thank you for your feedback
We sincerely apologize for the issue with your order We will research your information and order and a customer care representative will be contacting to resolve this to your satisfaction and desired resolution Thank you Sincerely, *** * Customer Service Representative

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on January 16, 2017, we received your package and processed a refund of the productOn March 23, 2017, we processed a refund of the Processing and Handling (P&H)Please allow to business hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Dear Nuwave Customer, A manual is included with every cookware order that lists all the information required to take proper care of the pansThis manual contains information on how to wash the items, take care of the stains, the type of materials that one must avoid, maximum temperature, and even
proper storage techniquesIn addition, there is a section under the name of “Limited Warranty” that explains that the coating is not included and that any type of misuse would void the warranty Nonetheless, in order to ensure customer satisfaction, we are offering to make an exception and replace the damaged pans under warranty. However, the customer would be responsible for any shipping fees incurred Please feel free to contact me directly at the number provided below, and we will be able to place an order or discuss other options *** *** Customer Relations Analyst *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Barbara *** ***, NuWave sincerely apologizes for any inconvenience you have experienced with the replacement part needed As stated in the manual, NuWave charges shipping and processing (S&P) for replacement products, which is in line with standard industry practices
However, in order to ensure customer satisfaction, we will send out the replacement under the conditions discussed during our conversation today Please feel free to contact me directly at 224-206-if there is anything else in which we might be able to assist you. Brenda *** Customer Service Analyst 224-206-Brenda.*@nuwavenow.com

Dear Orlando ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we
reviewed your account and noticed that on March 12, 2018, you contacted NuWave to manage cancellation, unfortunately, we were unable to process a refund due to the *** dispute that you opened after order placement At this time, you have received a refund of $and the remaining balance of $was processed March 15, back to your *** accountPlease allow 24-business hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** HCustomer Relations Analyst *** ***[email protected]

Dear Mark ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on April 11, 2017, you contacted NuWave requesting a dome replacementOur NuWave Oven has a one year warranty from the date of purchaseThe owner is responsible to cover the Processing and Handling (P&H) charges under warranty At this time, we have replaced one Pro Plus Standard dome free of chargePlease allow 5-business days for deliveryYou will receive an email with tracking information once available Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, Arturo *** Customer Service Analyst *** *** ***