NuWave, LLC

Dear NuWave Customer,                                Thank
you for your...

feedback.                                NuWave
sincerely apologizes for the issue you are having. We could certainly
understand your frustration and we are very sorry. We will have someone
research your order and records ASAP and we will be reaching out to you to
assist and resolve this matter.                                Our
goal is to achieve your overall satisfaction and we will do our best to assist. I will be reaching out to you to resolve this matter.                                Thank
you.                                Sincerely,  Brenda J.  Customer Service Representative

Ms. [redacted], We can assure you that the product does work as advertised.  NuWave has sold over 5 million ovens and have been in business for 18 years.  We have received many awards and accolades from professional reviewers.  NuWave continues to strive to update and refine our products to be more modern and efficient. Furthermore, NuWave understands the importance of customer satisfaction.  Our intention is never to be unreasonable but, instead, to work towards a resolution.  Therefore, per our conversation today, we have placed an order at the discounted priced discussed.  In addition, we have also added a three-year warranty to your product at no additional cost to you. Please let me know if further assistance is needed. You may contact me directly at [redacted]. Sincerely, [redacted] Customer Relations Analyst      [redacted][email protected]

Dear Mark [redacted],  Thank you for your feedback.  Please accept our apology for any frustration you may have encountered while dealing with our product.  We do not, under any circumstances, intend to harm or be unreasonable with our customers.  We strive to provide our customers...

with the best service while making accommodations for any questions or concerns that they might have.  We will forward your feedback to upper management for consideration.  We understand your concerns, and we will address them accordingly.    Per our conversation, on February 23, I will be waiting for a follow up email or call from you. Please contact me directly at [redacted] or via email at [email protected]. I am available Monday through Friday from 8:00am to 4:30pm CST.   Brenda [redacted] Customer Relations Analyst      [redacted] [email protected]

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your...

account and noticed that on June 5, 2017, you contacted NuWave for a fry pan replacement. The NuWave Cookware is, in fact, covered by a 10-Year Limited Warranty which does not include the coating.   We contacted you on June 6, 2017, to resolve this complaint to your satisfaction. At this time, we have replaced your 9-inch frying pan under warranty for the Processing and Handling (P&H) charge. Please allow 5-8 business days for delivery.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] (224) [redacted]

Dear [redacted], Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you. On August 1, 2017, you placed an order for our NuWave...

Oven Elite. On August 17, 2017, you contacted NuWave requesting return information. We listened to the call and all charges were explained and accepted during order placement. We spoke on September 1, 2017, to discuss how to resolve this complaint to your satisfaction. At this time, we have issued a UPS call tag for the packages received. Once the packages are received we will process a full refund of $374.43.Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, [redacted] H. Customer Service Analyst [redacted][email protected] (224) [redacted]-[redacted]

Dear NuWave Customer,Thank you for your feedback.NuWave sincerely apologizes for the issue that you have
experienced with your order.We could certainly understand how frustrating this could be,
and we apologize for the issues.At this point, our goal is to help you with your order to
achieve...

customer satisfaction.  A team
lead will reach out to you to assist with the settlement that you are
requesting. We hope to be able to assist as best as we can.Thank you for this opportunity to assist.Sincerely,Jocelyn JaramilloCustomer Service Manager(224) 206-3055[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear [redacted]
Thank you kindly for your feedback.
NuWave sincerely apologizes for the issues that you are having with your dome and extended ring. We could certainly understand how frustrating this could be and we are sorry for the...

trouble.
If the products were purchased in June of 2014, then they are most likely out of warranty as these products carry a 1 year warranty. However, your satisfaction is important to NuWave. At this point a customer care team lead will be reaching out to you to assist with an out of warranty replacement. We hope to resolve your issue to your satisfaction. Thank you.
Sincerely,
[redacted]
Director of Customer Service
XXX-XXX-XXXX
[redacted]@nuwavenow.com

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your account and noticed that on October 3, 2016, you spoke to one of our representatives who assisted you with a power head replacement. You agreed and the replacement was sent and delivered on November 22, 2016, under [redacted] tracking [redacted]. We contacted you on November 22, 2016, we honored to send the liner pan free of charge, under [redacted] tracking [redacted].   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] (224) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
Dear NuWave Customer,
Thank you for your honest feedback and review.
NuWave sincerely apologizes for the cooking issues that you experienced. We could certainly understand how frustrating this could be and we are so sorry for the...

inconvenience.
I can assure you that the product does work as advertised. NuWave has sold over 5 million ovens and have been in business for 18 years. We have received many awards and accolades from professional reviewers. That being said, it still does not solve your issue.
NuWave advertises that the shipping and handling portion of your order is not refundable on returns. However, your satisfaction is important to us as we are not in the business of taking advantage of our customers.
A customer care team lead will research your account and order and will be reaching out to you to resolve your issue. We can make sure that we provide a fill refund of your order with the shipping and handling portion of the order.
We hope this resolves your issue.
Thank you.
Sincerely,
[redacted]
Director of Customer Service
XXX-XXX-XXXX
[redacted]@nuwavenow.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
called donna at XXX-XXX-XXXX asked if this is a recorded line she stated yes. At first she stated she could not refund any more money to me. she stated that if I send back the (free products) she would refund me the shipping moneys charged to me which is 98.75.she also stated this was explained tome when I asked to return the products the first time. I advised this is not so no one every told me this that nuwave could only refund the amount of the order 269.52. She apologized for the miss communication I said this was not a case of miscommunication it was NEVER EXPRESSED TO ME AT ANY TIME. I said you want me to spend more money to ship this back to you and I said sorry this is not going to happen, then I would be out more moneys. Donna then said she could send me a label to send the free products back to get the refund 98.75. I said I have to go out and spend more money on a box to fit these in. no way.
donna put me on hold and came back about three minutes later and said I can keep the free products and that the 98.75 should be in my account by wednesday. I checked my account the first refund is not there yet and I advised Donna that if on wednesday the monies are not there I would be calling her back and she said ok. will keep Revdex.com informed of this complaint
Final Business Response /* (4000, 9, 2015/09/25) */
Dear NuWave Customer,
Thank you for your reply.
I am glad that we were able to assist with a full refund and that we were able to let you keep the party mixer and twister. I have confirmed that we have completed the refund on our end. At this point, the refund will appear based on the timeline from your financial institution.
If there are any further issues or problems, please let us know and we will assist ASAP.
Thank you.
Sincerely,
[redacted]
Director of Customer Service
XXX-XXX-XXXX
[redacted]@nuwavenow.com
Final Consumer Response /* (2000, 11, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
on XX-XX-XXXX I was refunded the full amount of the product I was charged by NUWAVE.
The only amount I am out is the monies I had to pay out of my own pocket to send the product back which was 65.06.
I still do believe this product does not work and I do believe if I had not contacted the Revdex.com for help I would be out my monies. So I want to thank the Revdex.com for helping me with this issue.
To other consumers who may buy
this product be wary I would not want anyone else having to go through what I did.
Thanks again for the Revdex.com looking out for the consumer.

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your...

account and noticed that on December 30, 2016, you contacted us via email requesting a pan replacement. However, the coating on our cookware is not covered under warranty.   We contacted you on January 6, 2017, to discuss how to resolve this complaint to your satisfaction. At this time, we have agreed to replace your 10.5 inch frying pan free of charge and return label. Please allow 5-8 business days for delivery.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we...

reviewed your account and noticed that on May 14, 2013, you placed an order for our NuWave Oven. We attempted to get in contact with you, but we were only able to leave a voicemail.   Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] [redacted]

Dear [redacted], Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we looked further into...

your account and were able to confirm that you contacted us on April 20, 2017, requesting order status. During order placement, you accepted our “24-hour Processing,” which allows the package to be delivered in 2-5 business days.   We contacted you on April 25, 2017, to discuss how to resolve this complaint to your satisfaction. At this time, we have come to a mutual agreement and, honored a $15.00 discount towards your second payment, and a free complementary carrying case. Please allow 5-8 business days for delivery.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] [redacted]

Dear Ms. [redacted] Thank you for your feedback.  NuWave sincerely apologizes for the issue that you have experienced with your order.  Per our conversation on January 19, 2016, we came up with an agreement, and we issued a refund for the difference in price.  We also upgraded your...

warranty from Electrical Components to Top to Bottom. Please feel free to contact me directly at [redacted] if there is anything else in which we might be able to assist you.   [redacted]Customer Relations Analyst      [redacted]

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your...

account and noticed that on November, 18, 2016, you contacted us requesting return information. Our return policy and advertisement state that you have a 90-day money back guarantee on the product price, which does not include the Processing and Handling (P&H). We have received your NuWave Oven return, however, in order to receive a refund both units must be returned.   We contacted you on January 6, 2017, to discuss how to resolve this complaint to your satisfaction. At this time, we have agreed to reship the NuWave Oven free of charge. Please allow 5-8 business days for delivery.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] [redacted]

Dear [redacted], Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you. Upon receiving your complaint, we reviewed your account...

and noticed that on July 9, 2017, you placed an order for our Precision Induction Cooktop (PIC). During order placement, the Ultimate Cookware Set was not accepted for the separate Processing and Handling (P&H) charge. We contacted you on July 18, 2017, to discuss how to resolve this complaint to your satisfaction. We have honored our Ultimate Cookware Set for the separate P&H charge and a $15 P&H discount. You should receive your package in 5-8 business days. Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, [redacted]Customer Service Analyst [redacted][email protected]  (224) [redacted]

Complaint: [redacted]
I am rejecting this response because: The cost of shipping new pans from Chicago to British Columbia costs more than buying new pans here in BC.  I eluded to this issue in my initial complaint.  So, my suggestion is to ship them free.  I already paid for the junk you sent me before.  In closing, I suspect the pans you send me will have the same flaw.
Sincerely,
[redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we further...

investigated your order. We contacted you on May 17, 2016, to discuss how to resolve this to your satisfaction.   At this time, in order to ensure customer satisfaction, we have issued a refund for the amount of $30. In addition, we have also shipped out a 3.5 QT Pot free of charge. Please allow 5-7 business days for delivery.   If additional assistance is needed, please contact me directly at [redacted].   Sincerely, Arturo [redacted] Customer Relations Analyst      [redacted]@nuwavenow.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. Kathleen [redacted], NuWave sincerely apologizes for any issues you have experienced with your NuWave product. We understand your frustration and we would like to assist with this issue. We have attempted to contact you to get this issue resolved, however, the number provided was incorrect....

Please contact me directly at [redacted] or via email at [redacted], to get this issue resolved. I am available Monday through Friday from 8:00am to 4:30pm CST. Brenda Jaimes Customer Service Analyst [redacted]