NuWave, LLC

Dear *** ***,Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we reviewed your account
and noticed that on October 29, 2017, you placed an order for our NuWave Precision Induction Cooktop (PIC)We offer the second NuWave PIC Titanium and Ultimate Cookware Set free of product cost, however, there is a separate P&H charge. At this time, you have returned the NuWave PIC, and in return we will process a full refund of $Please allow 24-business hours for the refund to reflect onto your account. Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist. Sincerely,*** H. Customer Relations Analyst 224-206-3045***[email protected]

Dear Mr***, Thank you for your feedback. NuWave sincerely apologizes for the issue that you have experienced with your order We could certainly understand how frustrating this could be, and we apologize for the issuesYour original order was placed on October 21, 2015. All
of the items ordered were shipped and delivered. On November 9, 2015, we received a call from you stating that you were missing items. We verified the items received and sent out the missing itemsHowever, some items were not part of your original order, and we placed a second order for you. All of the charges were disclosed and the payment was approved by youUnfortunately, on December 24, 2015, we accidentally sent a duplicate shipment of the same order (please see tracking *** and ***)However, you were not charged for the duplicate packageAt this time, we would like you to please keep the extra items received as a gift from us to you. If further assistance is needed, please do not hesitate to contact me directly at 224-206-3076. I am available Monday through Friday from 10:30am to 7:00pm CSTBrenda *** Customer Relations Analyst 224-206-Brenda.*@nuwavenow.com

Dear Angel ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we noticed that
when you called our call center requesting product information that the same amount of times you called the call center there are sales agents who return the call asking for the reason on why the order was not completedUnfortunately, these Sales Representatives do not have the product information and they refer all customers to Customer Service At this time, we have emailed the call center contacting you so that you may be removed from their call back list Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (224) ***

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on October 17, 2016, you contacted NuWave requesting to cancel your NuWave Oven orderDuring order placement, you accepted our “Hour Processing” and, unfortunately, we cannot manage cancellation We contacted you on November 1, 2016, to discuss how to resolve this complaint to your satisfactionAt this time, a full refund of the Shipping and Processing (S&P) has been issuedPlease allow to business hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:tried toaccept this offer, but they reneged on the deal They charged me for the shipping but did NOT give me the credit promised!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/23) */
Dear NuWave Customer,
Thank you for your feedback
I am sorry to hear that you had issues with the third party offerWe could certainly understand how frustrating this could be and we apologize sincerely
After your NuWave order is
placed, confirmed and closed, sales reps advise customers of third party offersNuWave can help you get a hold of the companies that sponsor the offers but NuWave is not the owner of any third party offersWe can not offer you another trip that you would be eligible for since it has nothing to do with a NuWave offerWe would be more than happy to try to call the company that made you the offer on your behalf to attempt to assistA team leader will be contacting you so we could help you with your issue
Thank you
Sincerely,
*** ***
Director of Customer Service
XXX-XXX-XXXX
***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then you shouldnt have them apart of your business if u cant control itI will spread the word about your businesses lack of professionalism and you will never get another dollar from me
Final Business Response /* (4000, 9, 2015/09/23) */
Dear NuWave Customer,
I am very sorry that you feel this wayI am not sure what part of our communication has not been professional and apologize if we have not beenRegardless, our intentions are to help you and we will do our best to work with you and the third party to assist and resolveIt is hard for me to give you any specific information since it is not an offer from NuWave but we do want to take ownership and help you with the third partyWe do value your business and that is why we are trying to helpWe will also bring this experience forward to upper management for the future of third party offers while placing orders with NuWave
We hope to resolve this issue to your satisfaction
Thank you
Sincerely,
*** ***
Director of Customer Service
XXX-XXX-XXXX
***
Final Consumer Response /* (4200, 11, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
N/A

Complaint: ***
I am rejecting this response because:Stop making it sound like I kept calling-read the timelineI called 3am to call center to ask question, on a SUNDAY MORNINGYou REVERSED my blocked number without my consent when your people called me twice on the late morning of the 25th., AGAIN A SUNDAYI called the VEGAS number to find out who it was registered to, to file a complaint here in NVAs Mike when he called and I answered I told him NOT to call me backNow, AFTER I filed this complaint I received TWO more calls from that number, this time a female named Karen, on MONDAYYour OWN website cites that Customer Service hours ARE: Our customer service representatives are available to assist you with any questions or comments you may haveTo speak with our live agents, please call 1-877-***-***, Monday through Friday, 7:30am - 4:30pmCST, http://nuwavenow.com/ContactUs?ref_version=DIRECT You have no legal AUTHORITY/PERMISSION/RIGHT to INVADE my privacy or CHALLENGE/EXPECT a response why a sale wasn’t completeYou LIED in your response, as you stated “Unfortunately, these Sales Representatives do not have the product information and they refer all customers to Customer Service.” So are you across the globe whereby Sunday morning here in Vegas, is DIFFERENT from the SUNDAY morning from the VEGAS phone number you called from?I have the record of all the times and calls, stop trying to appear as if you are the aggrieved partyYou need to be publicly chastised for stalking people in order to elicit a sale or pry into the person’s decision to not proceed with a purchase.No, I won’t contact you directlyYour actions and deceptive response warrant public disclosure.
Sincerely,
Angel ***

Dear NuWave Customer, Thank
you for your feedback. NuWave
sincerely apologizes for the issues with your
orderTypically the offers and
pricing is explained prior to agreeing to the orderThe promotion also
mentions that there is a separate shipping charge and handling charge per item At
this point, a customer care team lead will reach out to you to resolve your
issue. Thank
you

Dear *** ***, Thank you for your feedbackNuWave sincerely apologized for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed
your account and noticed that on July 8, 2016, we received the package for the NuWave Precision Induction Cooktops (PIC) and the *** *** SetSince the package was refused upon delivery the refund was for the product price less the Shipping and Processing (S&P) We contacted you on August 25, 2016, to discuss how to resolve this to your satisfactionAt this time, in order to ensure customer satisfaction, we have issued a full S&P refund Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Dear NuWave Customer,Thank you for your feedback.NuWave sincerely apologizes for the issue that you have
experienced with your order.We could certainly understand how frustrating this could be,
and we apologize for the issues.At this point, our goal is to help you with your order to
achieve
customer satisfaction. A member
of our leadership team will reach out to you shortly.We hope to be able to assist as best as we can.Thank you for this opportunity to assist.Sincerely,*** ***Customer Service Manager*** ***
***

Dear NuWave Customer, Thank
you for your feedbackWe
sincerely apologize for the issue with your order. We
will research your information and order and a customer care team leader will
be contacting to resolve this to your satisfaction and desired
resolutionThank
you. Sincerely, *** J Customer Service Representative

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused Upon receiving your complaint, we looked further
into your account noticed that on July 12, 2016, an order for the second *** *** Cooktop (PIC) was placed just for the Shipping and Processing (S&P)Per our advertisement and website, S&P is charges separately on each itemThese charges must be approved by the customer before proceeding with the order We contacted you on July 13, 2016, to discuss how to resolve this complaint to your satisfactionAt this time, a $discount on the S&P has been issuedPlease allow to hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Dear Joyce A***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we reviewed your
account and noticed that on January 30, 2018, we have placed an order for our NuWave Brio Air Fryer power base under warrantyUnfortunately, when replacing the power base under warranty the fry pan basket and base tray are not included. However, in order to ensure customer satisfaction, we have reshipped both the fry pan basket and base tray free of chargePlease allow 5-business days for delivery. Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, *** H. Customer Service Analyst ***[email protected]*** ***

Dear Jeffrey [redacted],Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we reviewed your...

account and noticed that on February 12, 2018, we have contacted you via email regarding your issue. At this time, we have placed an order for the 6 quart basket and base tray under warranty at no cost to you. Currently, we have the item on back order, however, once it is available we will ship your order.  Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely,[redacted] H. Customer Relations Analyst     224-206-3045[redacted][email protected]

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your...

account and noticed that on October 8, 2016, you contacted NuWave and an order was placed for the NuWave Oven power head.   We contacted you on November 16, 2016, to discuss how to resolve this complaint to your satisfaction. At this time, we have honored an additional $10 discount and a 2-year extended warranty free of charge. Please allow 24 to 72 business hours for the refund to reflect onto your account.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Dear [redacted], We would like to apologize for any inconvenience this issue may have caused you.  We understand that sometimes things may go wrong with an order and so forth. We have investigated your order, and contacted you regarding this matter. Unfortunately, we were only able to...

leave a voice mail regarding the refund issued. Please contact me at your earliest convenience if additional assistance is needed. [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   On March 29, 2017, we attempted to get in contact with you but, unfortunately, we were only able to leave a voicemail. At this time, we are sending a return label for the NuWave Oven. Please allow 7-14 business days for delivery. Upon receiving the package, we will process a full refund including Processing and Handling (P&H).   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted]@nuwavenow.com ([redacted]

Dear [redacted], Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we contacted you on June 6,...

2017, to resolve this complaint to your satisfaction. Our NuWave Oven, when purchased through an authorized distributer, includes a one (1) year limited manufacturer’s warranty. At this time, we have replaced your dome under warranty with our Power Dome for $20.00 with free Processing and Handling (P&H). Please allow 5-8 business days for delivery. Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, [redacted] Customer Service Analyst [redacted][email protected] [redacted]

Dear Mark [redacted], We sincerely apologize for the issues that you have experienced with our product.  We understand your frustration and, therefore, we have tried our best to provide you with a plausible resolution.  Unfortunately, since the product was not purchased through us, we are not able to provide you with a refund. However, in order to ensure customer satisfaction, we can exchange the product for something that may be used by the consumer.  If interested in exchanging the product please contact me directly at [redacted].  I am available Monday through Friday from 8:00am to 4:30pm CST.   Brenda [redacted] Customer Relations Analyst     [redacted] [email protected]