NuWave, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that things s resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you On January 27, 2017, we were able to speak over the phone and come to a resolutionAt this time, we have agreed to send you our Pro Plus Standard Dome free of chargePlease allow 5-business days for delivery Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, *** *** Customer Service Analyst ***[email protected] *** ***

Dear Mr* *** *** We have made an exception by offering to replace your pans for damage that is not covered under warranty. However, under our warranty policy, any shipping fees incurred are responsibility of the customerIn order to ensure customer satisfaction, we are able to cover half of the shipping costs. This would mean that we can ship both pans for just shipping of $19.27. Please let us know if you would like us to place a replacement order for you. If you would like to place an order please contact me directly at *** *** *** Customer Relations Analyst ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11118931, and find that this resolution is satisfactory to me
Sincerely,
Vicki ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on July 28, 2016, you spoke to one of our supervisors who assisted you with a free returnWe have a 90-day money back guarantee of the product price, which does not include the Shipping and Processing (S&P)Also it is the customer’s responsibility to cover the return shipping fees We contacted you on July 29, 2016, to confirm that our supervisor had resolved your complaint to your satisfactionAt this time, we have come to a mutual agreement and, as soon as we receive the return, a full refund will be issued (including S&P) Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Complaint: ***
I am rejecting this response because the warranty replacement order was only fulfilled after submitting a Revdex.com complaint and providing that complaint number to the customer service representativePrior to submitting the Revdex.com complaint, the best I was offered was the upsell on the better version (aka, Power Dome)If the company truly stood by their products and warranty policy, I would not have had to resort to submitting the complaint in the first placeThis tells me that Nuwave is basically running a warranty scam in the hopes that the consumer will simply give in and not push back on the upsellWhat makes it even worse is the fact that they have already done this hundreds or thousands of times and continue to offer the defective partIf Nuwave would admit to the fact that they are selling their products with a defective dome and send me a free Power Dome, I would accept their response as satisfactory
Sincerely,
William ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Tina *** Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused Upon receiving your complaint, we looked further into
your account and were able to confirm that you contacted us on September 16, 2016, requesting return informationOur return policy and advertisement state that you have a 90-day money back guarantee on the product price, which does not include the Shipping and Processing (S&P)Also, it is the customer’s responsibility to cover the return shipping fees We contacted you on September 19, 2016, to discuss how to resolve this complaint to your satisfactionAt this time, we have come to a mutual agreement and, as soon as we receive the return, a full refund will be issued (including S&P) Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, Arturo *** Customer Service Analyst ***@nuwavenow.com *** ***

Dear *** ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused youUpon receiving your complaint, we reviewed your
account and noticed that on April 19, 2016, you spoke to one of our supervisors who assisted you with a free return and a full refund. We contacted you on April 20, 2016, to confirm that our supervisor had resolved this to your satisfaction, but we were only able to leave a voicemailPlease contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, *** *** Customer Service Analyst ***@nuwavenow.com (*** ***

Initial Business Response /* (1000, 6, 2015/06/22) */
Dear NuWave Customer,
Thank you for your feedback
NuWave sincerely apologizes for the issue that you have experienced with your order
We could certainly understand how frustrating this could be and we apologize for the issues
At this
point, our goal is to help you with your order to achieve customer satisfactionA team lead will reach out to you to assist with the full promotion as advertised or a full refund that includes shipping
We hope to be able to assist as best as we can
Thank you for this opportunity to assist
Sincerely,
*** ***
Director of Customer Service
XXX-XXX-XXXX
***@nuwavenow.com
Initial Consumer Rebuttal /* (2000, 8, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the company holds up it promise as advertised and we recieve the full package deal..we will no longer keep the complaint in placeIf the company can not deliver as promised, we expect a full refunding including the shipping and handling charges which were applied

Complaint: ***
I am rejecting this response because:i have talk to a person name aurto who said he can send me a refurished power head out not a new one ...I imformed him either I get a new power head or a whole new nuwave..which I think the company should do to keep a customer happy!!!!! his respnnce was a refurbish power head and that it ..this company stinks!!! I have nuwaves I purchased but the unit bfreaks down plus the bottom black rusted ou after months of owing it...I called them on that and they wanted me to pay for a new traynow I want a complete new nuwave and they can keep their refurished parts
Sincerely,
*** ***

Dear *** ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused youUpon receiving your complaint, we reviewed your
account and noticed that on April 29, 2016, you spoke to one of our supervisors who assisted you with a refund of half of the Shipping and Processing (S&P). We contacted you on May 2, 2016, to confirm that our supervisor had resolved this to your satisfaction, but we were only able to leave a voicemail If additional assistance is needed, please contact me directly at ***Sincerely, *** *** Customer Relations Analyst *** ***[email protected]

Dear *** ***, Thank you for your feedbackWe understand your frustration and apologize for any inconvenience this issue may have caused you We contacted you on June 1, 2016, to discuss how to resolve this complaint to your satisfaction, but we were only able to leave a
voicemail However, to ensure customer satisfaction, upon receiving the return, a full refund will be issued Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on December 19, 2016, you contacted NuWave requesting to cancel your NuWave Oven orderDuring order placement, you accepted our “Hour Processing” and, unfortunately, we cannot manage cancellation We contacted you on December 29, 2016, to discuss how to resolve this complaint to your satisfactionAt this time, a full refund of the Processing and Handling (P&H) has been issuedPlease allow to business hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (224) ***

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you. Upon receiving your complaint, we reviewed your account and noticed that on July 18, 2017, we spoke to your wife and she accepted the charge of $Processing and Handling (P&H) for the Ultimate Cookware SetWe processed a $P&H refund back onto the original method of payment on July 18, The refund takes 2-business days for it to reflect onto your account. Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist. Sincerely, *** ***Customer Service Analyst ***[email protected] (224) ***

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you. On September 11, 2017, your husband contact NuWave for a
NuWave Oven power head replacement under warrantyThis package has been delivered under *** Tracking number ***, along with a return label for the defective power head. We spoke on September 18, 2017, to discuss how to resolve this complaint to your satisfactionWe have a day money back guarantee of the product price less Processing and Handling (P&H) from the date of purchaseAt this time, we have accepted the return of your original purchase from March 13, Once the package is received we will process a refund of the product price less P&H. Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist. Sincerely, *** H. Customer Service Analyst ***[email protected] (224) ***-***

Dear J.E***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we
reviewed your account and noticed that on June 16, 2013, you purchased our NuWave Precision Induction Cooktop (PIC)Unfortunately, the coating on our cookware is not covered under warrantyThis information is listed on the Cookware Manual along with care and usage and information on how to make the NuWave Cookware last However, in order to ensure customer satisfaction, we contacted you on July 7, 2017, and we came to an agreement where we will send the both the inch and inch frying pan replacements free of charge Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Dear Vickie ***, Thank you for your feedback. NuWave sincerely apologizes for the issue that you have experienced with your order. We could certainly understand how frustrating this could be, and we apologize for the issuesOur policy and advertisement state that the customer has
days to try the product and return for a full product refund, which does not include Shipping and Processing (S&P) charges. However, in order to ensure customer satisfaction, we contacted you on February 4, 2016, and we were able to come up with an agreement Please allow to business day for the refund to reflect in your accountPlease feel free to contact me directly at 224-206-with any further questions or concernsSincerely, Brenda ***Customer Relations Analyst 224-206-Brenda.*@nuwavenow.com

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and we received the pictures requested from our representative We contacted you on April 10, 2017, to discuss how to resolve this complaint to your satisfactionAt this time, we have replaced both the Brio Air Fryer fry pan basket and base tray under warrantyPlease allow 5-business days for delivery Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] *** ***