NuWave, LLC

Dear *** ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused youUpon receiving your complaint, we reviewed your
account and noticed that on January 6, 2016, we received the package for the NuWave Ovens and the Party Mixer and TwisterSince the package was refused the refund was for the product price less the Shipping and Processing (S&P)We contacted you on May 4, 2016, to discuss how to resolve this to your satisfaction, but we were only able to leave a voicemail. At this time, in order to ensure customer satisfaction, we have issued a full refund. If additional assistance is needed, please contact me directly at 224-206-Sincerely, Arturo *** Customer Relations Analyst *** ***@nuwavenow.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** Lahr They wrote that the Customer Care department will get in contact with us. so I do not say it is satisfactory. ***

Initial Business Response /* (1000, 5, 2015/09/16) */
Dear NuWave Customer,
Thank you for your feedback
We sincerely apologize for the issue with your order
We will research your information and order and a customer care team leader will be contacting to resolve this to your satisfaction
and desired resolution
Thank you
Sincerely,
***
Director of Customer Service
XXX-XXX-XXXX
***@nuwavenow.com

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on June 27, 2016, you spoke to one of our supervisors who assisted you with a free return and exchangeWe contacted you on June 28, 2016, and you were able to confirm that our supervisor had resolved this to your satisfactionAt this time, we sent a return label and Standard Dome free of charge Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***@nuwavenow.com *** ***

Dear *** ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we
reviewed your account and noticed that on October 5, 2017, we received the refused packageSince the package was refused the refund is for the product price less the Processing and Handling (P&H) At this time, in order to ensure customer satisfaction, we have issued a full refund including the P&HPlease allow 24-business hours for the refund to reflect onto your account Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** HCustomer Relations Analyst *** ***[email protected]

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we noticed that you
purchased your NuWave Oven through an unauthorized seller on ***Unfortunately, we only warranty our product when it is purchased directly through us or through an authorized seller We contacted you on July 25, 2016, to discuss how to resolve your complaint to your satisfaction, but we were only able to leave a voicemailTo ensure customer satisfaction, we have offered to make a one-time exception and replace the defective part just for the Shipping and Processing (S&P)This replacement part, however, will not be covered under warranty and any further issues will have to be resolved with the seller Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you. We spoke on May 30, 2017, to discuss how to resolve
this complaint to your satisfactionAt this time, we have replaced your dome under warranty with our Power Dome as an upgrade fee of $with free Processing and Handling (P&H)Please allow 5-business days for delivery. Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist. Sincerely, *** ***Customer Service Analyst ***[email protected] (224* ***

Dear Pat K ***, We at NuWave would like to apologize for any inconvenience this issue may have caused youPer our conversation today, the refund has been issued for the amount agreed uponPlease allow 24-hours for the refund to reflect on your accountIf further assistance is needed,
please do not hesitate to contact me directly at ***I am available Monday through Friday from 8:00am to 4:30pm CSTBrenda *** Customer Service Analyst ***@nuwavenow.com *** ***

Dear Joyce A***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we
reviewed your account and noticed that on April 2, 2018, you contacted us regarding the parts were not fitting inside your Brio Air FryerWe asked for pictures to verify which parts were receivedWe have a day money back guarantee (from date of purchase) of the product price less Processing and Handling (P&H) However, in order to ensure customer satisfaction, we have placed a second order for the quart fry pan basket, base tray and stainless steel net along with a return label for the incorrect parts receivedWe have notified our warehouse and fulfillment department to send the correct itemsPlease allow 5-business days for delivery. Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist. Sincerely, Arturo H. Customer Service Analyst [email protected] ###-###-####

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused Upon receiving your complaint, we looked further into
your account and were able to confirm that you contacted us on December 30, 2016, requesting return informationOur return policy and advertisement state that you have a 90-day money back guarantee on the product price, which does not include the Processing and Handling (P&H)Also, it is the customer’s responsibility to cover the return shipping fees We contacted you on January 6, 2017, to discuss how to resolve this complaint to your satisfaction, but we were only able to leave a voicemailAt this time, if all items are returned at your own expense a full refund (including the P&H) will be issued Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***[email protected] (*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and would like to confirm that NuWave will NOT charge me ANY Processing and Handling Fees.If that is the case, then I find that this resolution is satisfactory to me.I truly appreciate all of your helpSincerely, *** ***

Dear Rachael *** Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on June 27, 2016, we provided you with a return label and Standard Dome free of chargeWe contacted you on September and 14, 2016, to resolve this to your satisfaction, but we were only able to leave a voicemailAt this time, we have sent the return label via email at ***@verizon.net Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, Arturo *** Customer Service Analyst ***nuwavenow.com *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However;It took three weeks of emails and phone calls, plus a complaint to the Revdex.com for them correct their mistake.I would warn any future customer to be extremely cautious when dealing with this complany
Sincerely,
*** ***

Ms*** ***, Nuwave, LLC is committed to customer service and will replace any product defect when covered under warranty The Nuwave Oven has a one year manufacturer’s warranty, which includes any of the parts that make up the unitUpon receiving the information, we investigated Ms
*** ***’s complaint and we verified that her warranty expired on 03/23/2015. We also confirmed that an exception had been previously made in which we covered replacements under warranty once the warranty had expired. At this point, our goal is to help you with your order to achieve customer satisfaction. We, unfortunately, are not able to replace the items under warranty; however, we can offer a PRO PLUS Powerhead and Power Dome (both of the upgraded models) for $plus shipping. The Powerhead would be covered under a one-year warranty, and the Dome under a three-year warrantyPlease feel free to contact me directly at *** with any further concerns, or if we would like to place an orderSincerely,B*** ***Customer Relations Analyst ***[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will await the refund to post into my *** *** card account. Thank you so much for your prompt resolution
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/07/07) */
Dear NuWave Customer,
Thank you for your feedback and the opportunity to assist
NuWave sincerely apologizes for issues with your balance due from your order with usWe could certainly understand how frustrating this could be for you and we
are sorry for any inconvenience that it has caused you
The first payment typically consists of the first payment and shipping and handling chargesTypically this leaves the second and third payments for the products
We apologize for the delay in notification of the balance dueAt this point, a customer care team lead will research your order and payment history and will reach out to you to resolve this to your satisfaction and desired resolution by crediting your balance dueThis does not affect your credit score as we do not contact the credit agencies
Thank you
Sincerely,
***
Director of Customer Service
***
Final Business Response /* (1000, 9, 2015/07/07) */
Dear NuWave Customer,
A customer care team lead reached out to you today over the phone to explain the chargesWe can assure you that the amount owed is not an error and NuWave is not a scamThe call was lost/disconnected during our conversation with youAt this point, the team lead will be e-mailing you with the explanation of the amount owed to NuWaveWe will credit the amount owed because we did not advise you of the past due in a timely fashionWe hope this resolves the issue and look forward to assisting in the future
Thank you
Sincerely,
***
Director of Customer Service

Dear Alicia ***, Thank you for your feedback. NuWave sincerely apologizes for the issue that you have experienced with your order. We could certainly understand how frustrating this could be, and we apologize for the issuesWe have two different products available for purchase
through our infomercial. The offers are very similar and, in order to avoid misunderstanding, we display different phone numbers for each product line Furthermore, during the ordering process, all of the items and prices must be approved by the customer before an order can be placedHowever, in order to ensure customer satisfaction, we have processed the refund for the amount agreed during our conversation on February 15, If additional assistance is needed please contact me directly at 224-206-Sincerely, Brenda *** Customer Relations Analyst 224-206-Brenda.*@nuwavenow.com

Dear William ***, Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we
reviewed your account and noticed that on April 6, 2018, we have placed an order for our Standard Dome under warranty at no costPlease allow 5-business days for delivery Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** HCustomer Relations Analyst *** ***[email protected]

Dear *** ***, Thank you for your feedbackNuWave sincerely apologizes for the issues that you have experienced with your orderWe understand your frustration and apologize for any inconvenience this issue may have caused you Upon receiving your complaint, we reviewed your
account and noticed that on March 14, 2017, you contacted us requesting return informationOur return policy and advertisement state that you have a 90-day money back guarantee on the product price, which does not include the Processing and Handling (P&H) During order placement, you accepted a third party offer that was offered when you called in to place an orderThese offers are presented at the end of the call and our customers select or decline these offersUnfortunately, we do not have the ability to cancel the membershipYou would have to contact them directly with any questions or concerns at ***We contacted you on March 16, 2017, to discuss how to resolve this complaint to your satisfaction, unfortunately, we were only able to leave a voicemailAt this time, if the NuWave Oven is returned we will process a full refund of $ Please contact me directly if you have any further questions or concernsThank you for the opportunity to assist Sincerely, *** *** Customer Service Analyst ***@nuwavenow.com (*** ***