NuWave, LLC

Complaint: 11142221
I am rejecting this response because: I feel that NuWave LLC is responsible despite it may have been bought through some other business. It is still their product whether  you buy it in [redacted] or any other store! Too boot, whatever store does sell this item, they are not responsible for misleading the consumer about the health risks, NuWave is! The company has offered to exchange this product. However, why would I want to exchange this product with another? It seems that other products they sell also have health risks. For example, their NuWave Tabletop Oven can not be used by individuals who are on oxygen and I was informed by their Representative. Despite their rules and regulations they should reimburse me in full! This is truly an awful company and a misleading one!
Sincerely,
Mark [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Joyce [redacted]

No, this is not acceptable on my end for various reasons. I can purchase a new unit for 99 and free shipping. They are charging 60 plus 17 in shipping leaving it a difference of only 20 something dollars. I do not feel that as a customer I should have to pay anything when it is clear their initial model had issues which is why they updated the new model . Same complaints have been noted by a lot of customers.

Dear Angela [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we...

reviewed your account and noticed that on March 7, 2018, you called NuWave requesting return information. We have a 90 day money back guarantee of the product price less Processing and Handling (P&H).   At this time, we have offered to issue a full refund of $234.60 (including the P&H), however all items will have to be returned at your own expense. Once the product is received we will generate the refund.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, Arturo H. Customer Relations Analyst     224-206-3045 [email protected]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we...

reviewed your account and noticed that on July 8, 2017, you have placed an order for our NuWave Oven. The oven has a one year top to bottom warranty from the date of purchase.   At this time, in order to ensure customer satisfaction, we have honored a warranty replacement for the dome. You have agreed to pay the upgrade fee of $20.00 with free Processing and handling (P&H) for our Power Dome.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] H. Customer Relations Analyst     [redacted][email protected]

Dear Mr. [redacted], Thank you for your feedback.  NuWave sincerely apologizes for the issue that you have experienced with your order.  We could certainly understand how frustrating this could be, and we apologize for the issues.   A manual is included with every cookware order...

that lists all the information required to take proper care of the pans. This manual contains information on how to wash the items, take care of the stains, the type of materials that one must avoid, maximum temperature, and even proper storage techniques.    In addition, the pans have a 10-Year Limited Warranty, which is described on our manual as “The product is warranted to be free from defects in material and workmanship under normal household use for 10 years for the cookware (coating not included).”   Nonetheless, in order to ensure customer satisfaction, we are offering to make an exception and replace the damaged pan under warranty.  However, the customer would be responsible for any shipping fees incurred, as also stated in the manual.   If you are interested in processing a replacement under this one-time exception please contact me directly at the number listed below. [redacted] Customer Relations Analyst      [redacted][email protected]