NuWave, LLC

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear NuWave Customer,
Thank you for your feedback.
NuWave sincerely apologizes for the order balance issue. We could certainly understand your frustration and we are very sorry. We will have someone research your order and records ASAP and...

we will be reaching out to you to assist and resolve this matter.
Our goal is to achieve your overall satisfaction and we will do our best to assist with your desired resolution of a credit or product.
Thank you.
Sincerely,
[redacted]
Director of Customer Service
XXX-XXX-XXXX
[redacted]@nuwavenow.com

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we...

reviewed your account and noticed that on September 21, 2016, you called inquiring about scratches on your frying pans. At that time, we informed you of the Limited Warranty and that the damage you reported was not covered under warranty.   However, in order to ensure customer satisfaction, we contacted you on September 26, 2016, and we came to an agreement where we will send 2 frying pan replacements for just the Shipping and Processing (S&P) fee.     Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ###-###-####

Dear NuWave Customer, Thank you for your feedback. NuWave sincerely apologizes for the issues with your order. Typically the offers and pricing is explained prior to agreeing to the order. At this point, I will be reaching out to you to resolve and answer any questions you may have regarding your...

order. Thank you, [redacted] Customer Service Analyst [redacted]

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your...

account and noticed that on November 12, 2016, you called our customer service to manage cancellation. At this time, we have cancelled your Precision Induction Cooktop (PIC) order, and a full refund was issued. Please allow 24-72 hours for the refund to reflect onto your account.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], & find that this resolution is satisfactory to me; i do anticipate the arrival of the return label within the proposed timeframe of 7 to 14 business, in that I will return the item
Sincerely,
[redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your account and noticed that on October 28, 2016, we attempted to get in contact with you, but we were only able to leave a voicemail. At this time, we have issued a refund for the amount of $59.90 Shipping and Processing (S&P). Please allow 24 to 72 business hours for the refund to reflect onto your account.      Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Dear [redacted],Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.Upon receiving your complaint, we attempted to get in...

contact with you on December 20th and 21st, however, we were only able to reach a voicemail. Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.   Sincerely, [redacted] H. Customer Service Analyst[redacted][email protected]([redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed...

your account and noticed that on August 3, 2016, you spoke to one of our supervisors who assisted you with explaining our promotional offer.  We contacted you on August 8, 2016, to resolve this to your satisfaction, but we were only able to leave a voicemail.   Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you. Upon receiving your complaint, we reviewed your account and noticed that on April 28, 2016 we received the NuWave Precision Induction Cooktop (PIC). On May 4, 2016, we processed a full refund for the amount of $324.79. Please allow 24 to 72 business hours for the refund to reflect onto your account. If you wish to purchase the [redacted] pan, we can place a new order.   If additional assistance is needed, please contact me directly at [redacted]. Sincerely, [redacted] Customer Relations Analyst      [redacted][email protected]

Dear [redacted], Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we looked further into your...

account and were able to confirm that you contacted us June 21, 2016, requesting return information. Our return policy and advertisement state that you have a 90-day money back guarantee on the product price, which does not include the Shipping and Processing (S&P). Also, it is the customer’s responsibility to cover the return shipping fees.   We contacted you on June 23, 2016, to discuss how to resolve this complaint to your satisfaction. At this time, we have come to a mutual agreement and, as soon as we receive the return, a full refund will be issued (including S&P).   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.     Sincerely,   [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we...

reviewed your account and noticed that on October 21, 2016, you contacted NuWave. At this time, we received one Precision Induction Cooktop (PIC) and Ultimate Cookware set. You have disputed the charge for the amount of $59.90 with your bank, therefore, you have received the refund back onto your account.  We contacted you on October 25, 2016, but we were only able to leave a voicemail.   Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] ([redacted]

Dear Ms. [redacted] We, at NuWave, are committed to providing exceptional Customer Service and strive to always assist our customer as best we can. The service you described receiving is not typical of the level of customer service we strive to provide.  Please accept our apology for any...

frustration you may have encountered regarding your order. Per our advertising and infomercial, you have 90 days to try our product, if not satisfied you may return for a full refund of the product price. Although you are outside the 90 day return policy, we are willing to work with you to resolve this issue.  Therefore, please follow the return instructions discussed during our conversation on March 3, 2016, and once we receive your product we will issue a refund for the product price of the items returned. Please contact me directly at [redacted], if you have any further questions, comments or concerns. [redacted]                                                                                                                        Customer Relations Analyst                                                                                                               [redacted]                                  ...⇄          [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received the emailed return label and I returned Arturo's call.  He did not answer so I left a message for him to call me back.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11705913, and find that this resolution is satisfactory to me.
Sincerely,
Rachael [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12098225, and find that this resolution is satisfactory to me.
Sincerely,
Mark [redacted]

Dear [redacted],   Thank you for your feedback.  NuWave sincerely apologizes for the issues that you have experienced with your order.  We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we...

reviewed your account and noticed that us on October 3, 2016, and we were able to assist you with a replacement. On November 9, 2016, we received a check for the replacement, but it takes 7-14 business days for the check to clear. We contacted you on November 21, 2016, but we were only able to leave a voicemail.   Please contact me directly if you have any further questions or concerns.  Thank you for the opportunity to assist.     Sincerely, [redacted] Customer Service Analyst [redacted][email protected] (224) [redacted]

Dear NuWave Customer,                Thank
you for your feedback. We will be getting in contact with you regarding your order, so we may get it resolved right away. We will be assisting you with making sure
your order is...

correct or helping with a return. Thank you                Sincerely,                Brenda Customer Service Representative

Dear [redacted],   Thank you for your feedback. NuWave sincerely apologizes for the issues that you have experienced with your order. We understand your frustration and apologize for any inconvenience this issue may have caused you.   Upon receiving your complaint, we reviewed your...

account and noticed that on March 9, 2017, you placed an order for our Precision Induction Cooktop (PIC). During order placement, the Ultimate Cookware Set was not selected for the separate Processing and Handling (P&H) charge.   We contacted you on March 24, 2017, to discuss how to resolve this complaint to your satisfaction. We have honored our Ultimate Cookware Set for the separate P&H charge and a free complementary carrying case. You should receive your package in 5-8 business days.   Please contact me directly if you have any further questions or concerns. Thank you for the opportunity to assist.   Sincerely, [redacted] Customer Service Analyst [redacted][email protected] [redacted]