NV Perricone

[redacted] Date: 03/31/Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms***, Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on August 3, As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThe products are also shipped with information reiterating the terms and benefits of membershipOn September 11, your second shipment, a 90-day supply, was sent for a total of $(included $s&h plus $CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first paymentThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on October and November 6, On March 17, your second shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued for the product priceHowever, due to a technical error, a refund was issued for the $s&hAs a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of the remaining $paid for your second shipmentPlease allow 3-business days for this credit to postYour Cold Plasma Sub-D account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] ***Manager of Consumer Affairs

[redacted] Date: 07/03/ Complaint ID: [redacted] GR File Number: [redacted] Dear Ms [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled for automatic shipments of [redacted] on April 11, Upon review of that initial sales call, you were offered, and accepted, to begin with our 90-day deluxe kit instead of our regular 30-day entry kitIt was advised at that time that there would be three payments of $to which you confirmed with the agent that the price difference was due to getting the additional itemsYou later requested rush shipping which added $to your order which was split over your three installment payments Per the terms of the offer, on April 14, your first shipment, a 90-day supply, was sent for a total of $to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on May and June 9, Please be advised that the advertised TV special is for our 30-Day basic kit which has a cost of $and includes the following items, including our free Discovery Collection with your first order: oz [redacted] oz [redacted] *gift) oz [redacted] oz [redacted] oz [redacted] However, the following products were included in your 90-day deluxe entry kit, including the Discovery Collection: oz [redacted] oz [redacted] oz [redacted] oz [redacted] oz [redacted] ***) oz [redacted] oz [redacted] oz [redacted] On June 28, 2014, courtesy refunds totaling $were issued for your first shipment and a pre-paid return label was issued to assist with the return of that shipment at no additional cost to youPlease allow a minimum of 7-business days for that label to arrive by mail from the date of issueIf you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status: [redacted] - Refund of $ [redacted] - Re [redacted] of $ [redacted] - Refund of $ [redacted] - Refund of $ Your Perricone MD account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] Manager of Consumer Affairsv

Complaint: [redacted] I am rejecting this response because: this statement below is incorrectI didn't ask them to continue my shipments of [redacted] but asked them to discontinue immediately as I would not be accepting anymore orders from themThe customer service person that I spoke to said there might be charges on my account but they would all be credited back to my card! I am sure you have read some of the reviews on their business practices and see that I am not the only one complaining about them"Our records indicate that on July 17, 2014, we received your request to cancel your [redacted] *** account but you accepted an offer to postpone future shipments insteadThe account was placed on hold until August 24, at which point regular shipments resumed." Sincerely, thanks for your help [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAttached is a photo copy of there invoice for first shipmentIt might be nice if the company would get the facts straight.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although Perricone did not admit that one of their customer service representatives instructed me to call my [redacted] to remove the $charge, which I did, your efforts were amazing Thank you for all you do Sincerely, [redacted]

[redacted] Date: 12/10/Complaint ID: [redacted] Dear Ms***, Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on December 3, At that time you offered a larger kit in place of the regular 30-day entry kitWhile originally you were interested in the offer, you decided to go with the regular entry kit; however, the original amount had already been pre-authorized with your financial institution in the amount of $This amount was only authorized but not actually chargedDue to a technical error, when resubmitting your order for the regular 30-day entry kit, the address field pre-filled with a previous customer's address, resulting in that address being associated with your accountOn December 5, your first shipment, a 30-day introductory supply, was sent and charged in full $(included $s&h) at the time of shippingOn December 5, 2014, per your request, your account was canceledOn December 7, a refund was issued in the amount of $for your first shipment, less s&hIf you have not yet received this refund, please provide the following reference number to your financial institution to check on the status: [redacted] In an effort to fully resolve this matter, I have issued a refund of $(s&h) for your first shipmentPlease allow 3-business days for this credit to postYour [redacted] account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted]

[redacted] Date: 03/04/Complaint ID: [redacted] NCSS Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ***, Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being enteredThese terms are bold and in the same size font as the rest of the pageBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membershipOn June 25, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on July and August 20, On September 16, your third shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On October 14, we received your signed affidavit that you had not received your second shipmentAt that time refunds totaling $were issuedOn February 18, we received your signed affidavit that you had not received your third shipmentAt that time a refund of $was issued back to the original method of payment, a refund check was issued in the amount of $for the shipping and handling plus the outstanding balance of $was clearedPlease allow 2-weeks for that refund check to arrive by mailYour [redacted] account is now closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] ***Manager of Consumer Affairs

ResolvedThey refunded me in full

Complaint: [redacted] I am rejecting this response because: From: [redacted] Sent: Wednesday, August 12, 9:AMTo: c [redacted] Subject: Re: Complaint # [redacted] (NV Perricone) Good Morning, On May 23, I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $for the April 24, ‘purchase’ which I never received anyway because I told ‘***’ at NV Perricone to cancel the order Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it However, NV Perricone just charged my credit card for the $from April 24, again after they said they would take it off! Please help! My number is [redacted] if you need to speak to me Thank you

[redacted] Date: 09/17/Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkoutThe products are also shipped with information reiterating the terms and benefits of membership On April 15, your first shipment, a 30-day introductory supply, was sent and charged in full $(included $CA tax) at the time of shippingOn May 14, your second shipment, a 90-day supply, was sent for a total of $(included $s&h plus $CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first paymentThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back GuaranteeTherefore, on June 13, the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $On July 2, refunds totaling $were issued for your second shipment and the remaining balance of $was clearedOn August 19, your financial institution reversed the payment of $for your first shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable to [redacted] However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $for the chargeback of your first shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mailYour [redacted] account is closed with no further balance owedNothing further will be shipped or billed Sincerely, Christine D***Manager of Consumer Affairs

[redacted] Date: 08/15/ Complaint ID: [redacted] NCSS Account Number: [redacted] GR File Number: [redacted] Dear [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience We make every effort to be forthcoming regarding our promotions and offers for Perricone MD® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being enteredThese terms are bold and in the same size font as the rest of the pageBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membershipWe regret if you found the offer to be confusing or misleading in any way On May 2, your first shipment, a 90-day supply, was sent for a total of $to be billed in three installments over three 28-day billing cyclesThe first payment of $(included $PA tax) was charged at the time of shippingThe second payment of $was charged on May 30, and the third payment of $was charged on June 27, On August 13, 2014, in anticipation of the return of your first shipment, courtesy refunds totaling $were issuedIf you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status: ARN [redacted] - Refund of $ ARN [redacted] - Refund of $ ARN [redacted] - Refund of $ Your Perricone MD account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] Manager of Consumer Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] Date: 1/12/Complaint ID: [redacted] Dear Ms***, Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on July 24, your first [redacted] ***® shipment, a 90-day supply, was sent for a total of $(included free s&h plus $CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first paymentThe first payment of $was charged at the time of shippingThe second payment of $was charged on August 21, 2014, leaving a remaining balance of $On September 10, a courtesy credit of $was applied to your first shipment, clearing the outstanding balance in fullOn October 22, your second shipment, a 90-day supply, was sent for a total of $(included $s&h plus $CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first paymentThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On December 2, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $was attempted and the balance of $was clearedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refundedDue to a dispute being filed regarding the first installment of your second shipment the refund of $was declined by your financial institutionOn January 12, your third shipment, a 90-day supply, was processed and invoiced for a total of $for which payment has never been received and we have no record of being returned for creditOn January 13, your financial institution reversed the second installment of $for your first shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable for your first shipment, increasing the outstanding account balance to $On January 14, your financial institution reversed the first installment of $for your first shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable for your first shipment, increasing the outstanding account balance to $On May 8, your first shipment was placed in collections for the outstanding balance of $with [redacted] nOn November 28, your third shipment was placed in collections for the outstanding balance of $with [redacted] As your first and third shipments are well beyond our 60-Day Money-Back Guarantee and we have no record of those shipments being returned for credit, we are unable to clear the balance for those shipmentsYour [redacted] ***® account is closed with a total collections balance of $owedNothing further will be shipped Sincerely, Christine D***Manager of Consumer Affairs

Ms [redacted] Date: 04/21/Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] ***® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being enteredThese terms are bold and in the same size font as the rest of the pageBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membershipMore specifically, the online offer stated [quote]: "Approximately days after your first order is shipped, and then approximately every months thereafter, you will be sent a new day supply of [redacted] ®For each day supply sent to you, you will be charged three monthly payments of $plus $for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancelThere is no commitment and no minimum to buyPlease note exact shipment times may varyTo customize this program or future shipments and charges, call customer service anytime at [redacted] This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret we have no record of a cancelation request prior to December 22, Per the terms of the offer, on September 24, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second payment of $was charged on October 22, 2014, leaving a remaining balance of $On October 28, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $were issued and the balance of $was clearedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refundedAs customers return shipments for a variety of reasons, the return of this shipment did not automatically cancel your accountOn December 18, your third shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On December 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back GuaranteeTherefore, on January and February 11, the second and third payments of $each were processed for your third shipmentOn February 20, your financial institution reversed the three installments of $each for your third shipmentWhile these chargebacks created credits in your favor with your financial institution, they restored the amount of $due and payable to Perricone MDOn February 26, your third shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, the balance was not clearedOn April 2, courtesy credits totaling $were applied to your account balance, clearing the outstanding balance for your third shipmentPlease consider any invoices received after this date as having crossed in the mailYour [redacted] account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] ***Manager of Consumer Affairs

On December 12, 2015, at a.m.,head of the my credit card stolen brushover $489, I called my credit card bank, they told me is in Perricone MD consumer shopping website, I immediately called my credit card bank froze my credit card, and then contact Perricone MD company, I told them my credit card was stolen, and tell them my credit card number, name, phone, hope they help me find the order and cancel the order, they told me can't help me, told me to contact my bank, I told them that I have already contacted my bank, I hope you can cancel the order, as a result, they tell I have to tell them the order number, and hang up my phone Translate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: I only on December 5, 2015, in Perricone MD website to purchase products, account is [redacted] @**.com, order number is [redacted] , other times not in Perricone MD consumer site, I hope they pay me $489, and for their service to apologize to me

Complaint Information: Ms [redacted] Date: 05/15/Complaint ID: [redacted] NCSS Account Number: [redacted] Dear Ms***, Thank you for contacting [redacted] through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experienceOur records reflect that you enrolled for automatic shipments of Perricone MD Cold Plasma Sub-D on February 16, Due to a system error, your account was set up with a 90-day supply instead of our regular 30-day supplyWe regret any inconvenienceOn February 19, your first shipment, a 90-day supply, was sent for a total of $to be billed in three installments over three 28-day billing cyclesThe first payment of $(included $CA tax) was charged at the time of shippingThe second and third payments of $each were charged on March and April 16, On April 19, 2014, a refund was issued for the third installment payment in the amount of $In an effort to fully resolve this matter, I have issued refunds totaling $for your first shipmentPlease allow 3-business days for these credits to postYour Perricone MD account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] Manager of Consumer Affairs

Ms [redacted] Date: 01/16/Complaint ID: [redacted] Dear Ms***, Thank you for contacting Perricone [redacted] through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] *** on July 19, On November 29, your future kits were customized by phone to include different items than the standard kitOn November 18, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $(included $OH tax) was charged at the time of shippingOn December 7, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditTherefore, on December 16, the second payment of $was charged for your second shipmentOn January 9, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $were issued and the balance of $was clearedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refundedIf you have not yet received these refunds, please provide the following reference numbers to your financial institution to check on the status: ARN [redacted] - Refund of $75.96ARN [redacted] - Refund of $In an effort to fully resolve this matter, I have issued refunds totaling $(s&h) for your second shipmentPlease allow 3-business days for these credits to postYour [redacted] account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted]

[redacted] Date: 08/08/ Complaint ID: [redacted] NCSS Account Number: [redacted] GR File Number: [redacted] Dear [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience We make every effort to be forthcoming regarding our promotions and offers for Perricone MD® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being enteredThese terms are bold and in the same size font as the rest of the pageBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membership More specifically, the online offer stated [quote]: "Starting days from your order date, you'll receive a new 90-day supply of [redacted] and a Free High Potency [redacted] Face Lift Treatment every months at the guaranteed price of $plus $S&H per month, which will conveniently be charged to the card you provide today unless you call to cancelThere is no commitment and no minimum to buyTo customize this program or future shipments and charges, call customer service anytimeThis exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you feel the offer was deceptive in any way Per the terms of the online offer, on July 24, your second shipment, a 90-day supply, was sent for a total of $(including $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance $ However, in anticipation of the return of your second shipment and in an effort to resolve this matter, I have issued a refund of $52.94, which includes the $(s&h) which is normally non-refundable, and cleared the remaining account balance of $Please allow 3-business days for these credits to post As your second shipment was sent within the terms of the online offer, we are unable to reimburse for any return shipping costs you may have incurred Your Perricone MD account is now closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] Manager of Consumer Affairs

[redacted] Date: 05/07/Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being enteredBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membershipMore specifically, the online offer stated [quote]: "Approximately days after your first order is shipped, and then approximately every months thereafter, you will be sent a new day supply of [redacted] ®For each day supply sent to you, you will be charged three monthly payments of $plus $for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancelThere is no commitment and no minimum to buyPlease note exact shipment times may varyTo customize this program or future shipments and charges, call customer service anytime at [redacted] This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer hidden or unclear in any wayPer the terms of the online offer, on February 27, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On March 9, 2015, per your request your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back GuaranteeTherefore, on March and April 24, the second and third payments of $each were processedAs a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $for your second shipmentPlease allow 3-business days for these credits to postYour [redacted] ***® account is closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] ***Manager of Consumer Affairs