NV Perricone

Review: n jfebruary 2014, After I saw A info commercial on Tv, I ordered from Perricone a product call [redacted] for $79.99. After I received the product I noticed that their was an other $79.99 charge on my credit card and then 2 others in may. I contacted my bank [redacted], and they called the company so we can have a 3 way discussion. It turns out that they were charging me $79.99 ever month because they were fraud and trying to get me buy soothing that I thought was costing $79.99. After proving I was not aware of this, they agreed to refund my money on june 11 I received full refund, BUT they also told me they sent me an other package of product which I never ordered. They took again $79.99 form my card, and told me to return the product as soon as I got them. They sent me a return label and I did what they asked. Not only I never received my money back, but they are now asking me to pay for the balance of the product I never ordered and on top of that I sent back to them as requested. I tried to call and emailed but with no success, now I just received a letter from a collection agency asking me for the $169 balance, Please help meDesired Settlement: never hear from this fraud people again

Business

Response:

Ms. [redacted]

[redacted]Date: 01/16/15Complaint ID: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: [redacted] Deluxe Kit - 90-day Supply. WHEN YOU ORDER THE [redacted] DELUXE KIT TODAY, YOU’LL ALSO RECEIVE A FREE HIGH POTENCY [redacted], THE [redacted] COLLECTION and FREE SHIPPING! For today’s 90-day Deluxe Kit, you will be charged 3 payments of $79.95. Approximately 90 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $79.95 plus $3.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at ###-###-####. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)."On March 4, 2014 your first shipment, a 90-day supply, was sent for a total of $239.85 (included free s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $79.95 was charged at the time of shipping. The second and third payments of $79.95 each were charged on April 1 and April 28, 2014.On May 30, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.On June 10, 2014 courtesy refunds totaling $239.85 were issued for your first shipment. At that time it was advised that we would need to receive your second returned back to us before we would be able to issue any refunds or credits for that shipment. To date we have no record of that shipment being returned for credit.However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $167.88 for that second shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My checking account was charged $100 on Nov.11 for a product received on Nov. 29 from Perricone, **. The shipment was incorrect product with a bill stating that my account would be charged an additional $83.94 two more times. I called company requesting my account to be cancelled and my checking credited with no additional charges. I also requested a return label to send back package. The sales rep stated that I would receive full credit $100 and return label also with free sample products and no further charges would occur.On Dec. 6 I received the package but no return label. I contacted company Dec. 7 to request another and refund. Was told I would be mailed another and my checking credited when product return received, but no further scheduled money would be charged. The received label Dec.16, posted return Dec. 17. On Dec. 17 my checking was charged $84.93. I contacted company once more questioning this charge when I was told I would not be charged, they explained it was because they had not yet received product return. I had requested return label 3 times and was told each time I would not be charged any additional fees. I told them that if I did not receive full credit for $183.94 I would go to the Revdex.com and file report. Rep told me that I would receive credit for $183.94 in 5-7 business days.Postal tracking showed that company received return on Dec. 19. 7 business days have passed and I still have not received credit.The company has failed to issue credit in the amount of $183.94 to my checking account after return of product.

Product_Or_Service: facial cream

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like immediate credit to my checking account.

Business

Response:

Ms. [redacted]

[redacted]Date: 01/16/15Complaint ID: [redacted]

[redacted]Dear Ms. [redacted],Thank you for contacting Perricone ** through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on July 19, 2014. On November 29, 2014 your future kits were customized by phone to include different items than the standard kit.On November 18, 2014 your second shipment, a 90-day supply, was sent for a total of $268.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $100.94 (included $17.00 OH tax) was charged at the time of shipping.On December 7, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.Therefore, on December 16, 2014 the second payment of $83.94 was charged for your second shipment.On January 9, 2015 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $172.91 were issued and the balance of $38.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 (s&h) was not refunded. If you have not yet received these refunds, please provide the following reference numbers to your financial institution to check on the status: ARN [redacted] - Refund of $75.96ARN [redacted] - Refund of $96.95In an effort to fully resolve this matter, I have issued refunds totaling $11.97 (s&h) for your second shipment. Please allow 3-5 business days for these credits to post.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely, [redacted]

Review: I cancelled the order 3 weeks after purchasing the original order, which I had placed on the phone. From what was said on the phone, I was under the impression that if I was not satisfied with the product, all I had to do was inform Perricone MD that I did not wish to purchase or receive any further orders past the first one. I mailed you the statement back sayng I did no want any further products. But Perricone MD ignored my correspondence. and I do not owe them $159.90 as they claim for 2 more deliveries of products I informed them I no longer wanted. I never received those products nor do I want them. Please note that my balance should be $0.00.

Business

Response:

[redacted]

Date: 10/30/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear Ms. [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled for automatic shipments of [redacted] on June 15, 2014. At that time you were offered, and accepted, to begin with a 90-day deluxe supply instead of our standard 30-day entry kit.

On June 17, 2014 your first shipment, a 90-day supply, was sent for a total of $261.44 to be billed in three installments over three 28-day billing cycles. The first payment of $101.54 (included $21.59 CA tax) was charged at the time of shipping.

On July 15, 2014 we attempted to process your second payment of $79.95, but your charge card was declined by your financial institution. Several invoices have been sent informing you of the remaining two payments of $79.95 each for a total remaining balance of $159.90.

On August 19, 2014 your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.

As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $159.90. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Review: Order Number: CS_[redacted] Shipping Method: UPS SurePost 1 lb. or GreaterTracking Number: Tracking # [redacted]. NV Perricone LLC has delivered a replenishment shipment to me and notified the tracking information with Tracking # [redacted] (Shipping Method: UPS SurePost 1 lb. or Greater) on Mar. 26, 20142. I asked them about the shipment information on Apr.02, 2014, they replied me on Apr. 04 that it would take 5-8 business days for my shipment to arrive to Oregon.3 I told them on Apr. 10, 2014 that I hadn't received the parcel and pushed them on Apr. 14 again, they replied me with the new express of USPS with the same tracing information.4. At the same time, I had submitted an online complaint to them on Apr. 18, 2014, they replied me on Apr. 25 that the parcel has been delivered to my required address.5. I asked them to give me the name who signed the receipt of this shipment but they told me that no one signed for this shipment because it was delivered by your mailman.I'm a customer in China and the address belongs to my forwarder and if I can not tell them who signed the parcel, they will not compensate me if the parcel has been lost. Please help me to solve this problem which will be highly appreciated!Thanks and best regards!CorrineDesired Settlement: Ask NV Perricone LLC to resend me the cargo or tell me who signed the parcel so that I can complain with my forwarder, thanks!

Business

Response:

Thank you for your note!

This item was delivered to the client's requested ship to address. There was no request to have signature required on this package. We do offer this service if we know in advance of order placement. I suggest the buyer follows up with the recipient and provides the following Tracking Number: [redacted] This order was delivered by the US Post office:

Your item was delivered at 3:54 pm on March 29, 2014 in PORTLAND, OR 97211

We have noticed that overseas shipments can take several weeks to deliver.

I hope this information is helpful.

www.perriconemd.com

Review: Perricone MD advertised a 4-pc Introductory Kit for $79.99 on Television. I bought it and paid over the phone via credit card. The agent stated that I could receive an additional product each month for $79.99 and that I could call and cancel at any time and owe nothing. I got the kit in a week. I liked it but I decided not to continue the monthly product deal. I called and cancelled. Now they're saying that the initial kit was $239. and that I owe $159.90 more. This is false advertising!Desired Settlement: I want the additional billing cancelled. I like the product and might order it again in the future, but I paid what was the advertised price; and I cancelled the deal before a new cycle and I think it's false advertising to advertise the product for one price and then change the price later.

Business

Response:

Ms. [redacted]

Date: 10/01/13

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear Ms. [redacted]

Thank you for contacting NV Perricone LLC (dba Perricone MD) through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We make every effort to be forthcoming regarding our promotions and offers for Perricone MD via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.

Our records reflect that you enrolled online for automatic shipments of Perricone MD on June 2, 2013. As part of the initial purchase, customers are enrolled in the Perricone MD member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is stated on the order page of our website prior to online checkout. The products are also shipped with information reiterating the terms and benefits of this member program. At that time you accepted the offer for our [redacted] system.

The online offer stated [quote]: "For today’s 90-day [redacted], you will be charged 3 payments of $79.95 per month with Free Standard S&H for this shipment. Starting 90 days from your order date, you'll receive a new 90-day supply of [redacted] System and a Free [redacted] every 3 months at the guaranteed price of $79.95 per month plus $8.95 S&H per shipment, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. To customize this program or future shipments and charges, call customer service anytime. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)."

On June 3, 2013 your first Perricone MD [redacted] System, a 90-day supply, was sent for a total of $239.85 to be billed in three installments over three 28-day billing cycles. The first payment of $79.95 was charged at the time of shipping, leaving a remaining balance of $159.90.

On June 27, 2013 we received your request to cancel your Perricone MD account. While your request was processed that day, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.

Therefore, on July 1, 2013 we attempted to process your second payment of $79.95 for your first Perricone MD [redacted] System, but your charge card was declined by your financial institution. Several invoices have been sent informing you of the $159.90 balance due.

However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $159.90. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In Sept. 2014, I ordered an anti-wrinkle cream for $59.00. I did not realize this was a subscription, and the next month received another one with a bill for almost $200.00 I inmediately called and cancelled, which was accepted by the company. I then returned the cream via [redacted], and paid $15.00 to mail.The following month they sent me another cream, I called again and canceled, they then sent me a postage paid label and I sent it back via [redacted]. They have continued to harass me, charging me &158.82 and I don't understand why, because when I called the company they acknowledged having received the Cream both times.I have reviewed my records and (in good faith) can not find where I owe this company anything. I sent them a certified letter on 3/31/2015, which they received, (I received confirmation) however, after that, I received another bill again charging me $158.82. Stating that my immediate payment is required to prevent further collection efforts.Desired Settlement: Investigate this company, because it does not seem legal that they are charging senior citizens like myself, for a product that has been returned twice, and then harass me for payment. Thank You.

Business

Response:

Ms. [redacted]Date: 04/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted]® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret we have no record of a cancelation request prior to December 22, 2014.Per the terms of the offer, on September 24, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on October 22, 2014, leaving a remaining balance of $52.94.On October 28, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. As customers return shipments for a variety of reasons, the return of this shipment did not automatically cancel your account.On December 18, 2014 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On December 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on January 14 and February 11, 2015 the second and third payments of $52.94 each were processed for your third shipment.On February 20, 2015 your financial institution reversed the three installments of $52.94 each for your third shipment. While these chargebacks created credits in your favor with your financial institution, they restored the amount of $158.82 due and payable to Perricone MD.On February 26, 2015 your third shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, the balance was not cleared.On April 2, 2015 courtesy credits totaling $158.82 were applied to your account balance, clearing the outstanding balance for your third shipment. Please consider any invoices received after this date as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered a bottle of [redacted] from Perricone MD in January from an ad on TV. I received the bottle and paid for it in January. In March I received another bottle which I did not order with some type of statement which said it was an invoice but in big letters said it was not a bill and the charges were unclear and there were several different charges. I called the company and spoke to a '[redacted]' and told them I didn't order this bottle and '[redacted]' told me they automatically send a bottle every month. I told her I don't want a bottle every month and to cancel any future shipments. I would keep this bottle and pay for it which I did in March. My April credit card statement came with a charge of $52.94 from Perricone MD. I called and spoke to '[redacted]' who said that I had to pay for shipments I didn't get and that I received an email telling me that I was responsible for paying for the product even though I am not receiving it! I told her I received 2 bottles and I paid for 2 bottles I am not paying for something I didn't receive. I believe what she was saying was that the first bottle was a promotional price of $55 and the second bottle of the same product is over $100. I was never at any time told that I would be in some kind of installment plan receiving future products because I never would have ordered the first bottle. This company is very sneaky and confusing and is not clear in its advertising, billing or even its customer service.Desired Settlement: I want my credit card to be credited back the unauthorized charge of $52.94 by Perricone MD. I also want to see the company stop using sneaky and confusing sales, billing and customer service practices.

Business

Response:

[redacted]Date: 06/05/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on January 25, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Per the terms of the offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 27 and April 24, 2015 the second and third installments of $52.94 each were processed for your second shipment.As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $52.94 for the third installment of your second shipment. Please allow 3-5 business days for this credit to post.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Consumer

Response:

Review: [redacted]

I am rejecting this response because:From: [redacted] Sent: Wednesday, August 12, 2015 9:18 AM To: c[redacted] Subject: Re: Complaint #[redacted] (NV Perricone) Good Morning, On May 23, 2015 I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $52.94 for the April 24, 2015 ‘purchase’ which I never received anyway because I told ‘[redacted]’ at NV Perricone to cancel the order. Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it. However, NV Perricone just charged my credit card for the $52.94 from April 24, 2015 again after they said they would take it off! Please help! My number is [redacted] if you need to speak to me. Thank you.

Business

Response:

[redacted]

[redacted]Date: 08/19/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for the opportunity to respond. Our records indicate that the last charge on you [redacted] account was on April 24, 2015 in the amount of $52.94. On May 28, 2015 a refund was issued for the April 24th charge.We were notified on June 24, 2015 that you had filed a dispute with your financial institution regarding the April 24, 2015 charge after we had already issued your refund. If your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that charge. To check on the status of that dispute and any actions taken by your financial institution, you would need to contact them directly.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I agreed to pay for purchases dated 1/28/15 for $55.90 and 3/2/15 for $52.94 for a total of $108.84. However, my credit card shows the following activity which is not authorized:purchases on:3/27/15 for $52.944/24/15 for $52.944/24/15 for $52.94 My current credit card statement due 9/7/15 now shows another charge of $52.94 for 4/24/15. My statement shows credits as follows:4/24/15 for $52.945/28/15 for $52.94It appears that I have been overcharged $155.86 and want my credit card to reflect a credit for this amount. I do not understand Perricone's billing practices and it looks like they issue a credit and then double-bill.I originally ordered this product over the phone and never agreed for the company to automatically send me products. Perricone should cease and desist charging my credit card for any more purchases and credit my account properly.

Sincerely,

Business

Response:

[redacted]

[redacted]Date: 09/04/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for the opportunity to respond. Only two shipments were sent on your [redacted] account with the first shipment, a 30-day supply, being charged in full in one payment and your second shipment, a 90-day supply, being billed in three installments. The billing for these two shipments was done in a total of four payments. Please find a summary below of all transactions on your account.First Shipment (order #[redacted]):January 27, 2015 - Full payment of $55.90 chargedSecond Shipment (order #[redacted]):February 27, 2015 - First installment of $52.94 chargedMarch 27, 2015 - Second installment of $52.94 chargedApril 24, 2015 - Third installment of $52.94 chargedMay 28, 2015 - Third installment of $52.94 refundedAs previously stated, we were notified on June 24, 2015 that you had filed a dispute with your financial institution regarding the April 24, 2015 charge after we had already issued your refund. No credits were issued on your [redacted] account on April 24, 2015, which is most likely a provisional credit from your financial institution due to your dispute. If your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that charge. Again, to check on any actions taken by your financial institution, you would need to contact them directly. Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: I tried Perricone once, Canceled the monthly service charge immediately.Returned to sender on the next shipment.They are no longer sending me the product but they are still charging me every month.I want every penny back that they have charged.I spent hours on the phone with them, their distributor and my bank.I am so disappointed in their shady business practices.Desired Settlement: Every penny they have taken from me, I want back.I am not even asking for interest.

Business

Response:

*s. [redacted]

Date: 11/02/13

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear *s. [redacted],

Thank you for contacting [redacted] through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of Perricone *D® on *ay 18, 2013. As part of the initial purchase, customers are enrolled in the Perricone *D® member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the website prior to online check out. The products are also sent with information reiterating the terms and conditions.

At the time of your initial Perricone *D® order, you were given the choice of ordering a basic, 2-piece 30-day supply or upgrading to a deluxe 4-piece 90-day supply. Our records indicate that you selected the deluxe 90-day supply.

Therefore, your initial order of Perricone *D®, a 90-day deluxe iintroductory kit, was shipped on *ay 20, 2013, with the total cost of $260.24 (included $20.39 CA sales tax) to be billed in three installments over the course of three consecutive 28-day billing cycles. The first payment, in the amount of $100.34 was charged at the time of shipment. The second and third payments in the amount of $79.95 each were charged on June 17 and July 15, 2013, respectively.

As we received no request to cancel your account, either in writing or by phone, your second shipment was sent per the terms of our online offer on August 16, 2013. This shipment, a 90-day replenishment supply of Perricone *D®, had a total cost of $271.19 (included $8.95 s&h + $22.39 CA sales tax) scheduled to be billed in three consecutive payments as outlined above. The initial payment of $111.29 (included $8.95 s&h + $22.39 CA sales tax) was charged at the time of shipment. The second and third payments of $79.95 each were charged on September 13 and October 11, 2013, respectively. At that time, your account was paid in full and nothing further was owed.

On October 23, 2013, as the result of a payment dispute, your financial institution reversed the second and third payments of $79.95 each for your first Perricone *D® shipment. While this chargeback created a credit in your favor from your financial institution, it restored the amount of $169.89 back to your account balance, which is due and payable to Perricone *D® .

We acknowledge your claim to have returned your second Perricone *D® package for credit. Returning a product via "Return to Sender" without verifiable proof of mailing sometimes results in a package never being received back to our facility to process a return credit that would clear any balance owed. We have no record of this order being received as returned.

However, as a gesture of goodwill, we have issued a refund for your second Perricone *D® package, in the amount of $262.24. Please allow a minimum of 3-5 business days for this credit to post. Per the terms of our 60-day money back guarantee, the $8.95 (s&h) is non-refundable.

Additionally, as we have no record of having previously received a request from you to cancel your account, your Perricone *D® account has been closed and nothing further will be shipped. The account balance of $169.89 remains due as you have confirmed receipt of your first order and we have no record of it being returned.

Sincerely,

*anager of Consumer Affairs

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was charged again yesterday.

Review: On March 14, 2015 I ordered Product [redacted] from [redacted] and was told I could return it within 60 days for a full refund. I did not receive the product until 8 days later, March 22, 2015. I called the company today, less than a month after receipt, and advised I would be returning the product because I was dissatisfied with it. The operator tried to give me a 20% credit so that I would keep the order. I declined and asked why I was charged another fee. The representative explained it was part of the 3-month payment and that it would be credited to my account, less shipping charges. I was utterly dismayed to find out that I am paying shipping charges for a product which I already received and feel this is unfair and unethical.Desired Settlement: I would like a full refund of all of my monies.

Business

Response:

[redacted]

[redacted]Date: 04/28/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting [redacted] through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on March 15, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.On March 16, 2015 your first shipment, a 30-day introductory supply, was sent and charged in full $55.90 (included $5.95 s&h) at the time of shipping.On April 15, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 30-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On April 21, 2015 we received a request to cancel your account; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.However, in anticipation of the return of your two shipments and in an effort to resolve this matter, I have issued refunds totaling $93.92 and cleared the remaining account balance of $105.88. Please allow 3-5 business days for these credits to post. Per the terms of the 60-Day Money-Back Guarantee, the $5.95 (s&h) for the first shipment and the $8.97 (s&h) for the second shipment are non-refundable.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Please be advised that as of this date, I have NOT received a credit of $93.92 from [redacted]. [redacted] Broker/Associate atUnited Realty GroupDirect: [redacted] eFax: [redacted]

Business

Response:

Ms. [redacted]

[redacted]Date: 05/14/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for the opportunity to respond. We regret if you have not yet received your refunds totaling $93.92 for your [redacted] orders, issued on April 23, 2015. To check on the status of those refunds, please provide the following reference numbers to your financial institution:[redacted] - $43.97[redacted] - $49.95Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: I cancelled this service because the product made me break out. I was charged an additional $49.95 after I cancelled the product. I was told I would no longer be charged and nothing else. I was NOT told to return the product. When I called back to ask why I was charged again, they said I still owed for the product. There is no address give to return the product and I was not told I had to return the product or be charged.Desired Settlement: DesiredSettlementID: Refund

I would like my $49.95 returned, because they do NOT have anything written stating that the product. I do NOT want to be charged by this company anymore.

Business

Response:

[redacted]

Review: a lady called me about products they sell and I told them I don't want the product anymore because of finances and asked them not to continue sending me the products but I got a small box in the mail and took it to window at the post office and asked to do a return to sender that I refused the box.The products cost $239.85, I refused the products but I am being charged for the products anyway. The products don't work either.Desired Settlement: I'd like you to contact them for me and let them know that I did return the box to them and don't want to be bother by them anymore. Thank you, [redacted]

Business

Response:

[redacted]

Date: 04/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, 2014 your third [redacted] shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. At that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $119.91.Therefore, on January 14, 2015 the second payment of $83.94 was processed for your third shipment, leaving a remaining balance of $35.97.On February 11, 2015 we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institution. As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $35.97. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: I decided to try the product called Sub-D firming cream which has a 60 day money back guarantee. The first time I received their product, I tried it for about 3 weeks and decided it did not deliver the promised results. I returned the product on 8/19/2013 and contacted the customer service department prior to that date to let them know I wanted to cancel. I did not hear anything else from Perricone MD thinking the issue was resolved. On 11/20/2013 I received more of the skin products. This was right before I left to go out of town for the Thanksgiving holiday. On 11/22/2013 I called their customer service department and explained I was not interested in their products and to please cancel my subscription. When I returned from my trip the following Monday, 12/2/2013 I returned the product. I pulled up the tracking information and learned because of the weather the product has yet to be returned and should be delivered on 12/9/2013. My complaint is I am well within the 60 day money back guarantee; however, there is a charge on my credit card for $55.90 which is the first payment of $149.85.Desired Settlement: I want a refund to my credit card for the $55.90 and I want Perricone MD to stop mailing skin products because I have clearly indicated to their company I am not interested.

Business

Response:

[redacted]

Review: I was charged for this product that I did not order. I had to cancel my credit card. I did not get this product as at the time it was delivered I was out of town. There is no signature. They refuse to issue the credit back to my account. they say I ordered this and I don't buy stuff like this off the computer. You get stuck with these kind of services

Desired Settlement: DesiredSettlementID: Refund

I want my money back for something I did not order & never received $45.90 is what was charged to my card that had been reported lost..

Business

Response:

Business Response /* (1000, 5, 2013/04/18) */

Ms. [redacted]

Apache Junction, AZ XXXXX-XXXX

Date: 04/16/13

Account Number: XXX-XXX-XXX

Dear Ms. [redacted],

Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We regret to learn that your credit card information has been compromised. Per our policy, and in order to avoid hindrance of any ongoing investigations, we are unable to issue a credit in the case of fraudulent activity. As you stated that the original credit card used at the time of purchase is no longer active, please contact the card's issuing financial institution to obtain this credit.

If required, law enforcement officials may fax us a request for account information at XXX-XXX-XXXX. Per our company policy, this must come in the form of a subpoena. We will return the information to Law Enforcement within 7-10 business days.

This [redacted]�® MD account has been cancelled effective April 12, 2013. Please rest assured that nothing further will be shipped or billed.

Again Ms. [redacted], we sincerely apologize for any inconvenience this situation may have caused.

Sincerely,

[redacted] MD Customer Service

Review: I ordered a trial of their product in September of 2014, but it is one of those things if you don't tell them to stop they continue to send and continue to bill they send it to you every 30 days. When the second shipment came in October, I returned the shipment and contacted them to refund my money and to stop sending me the product since it did not work. They told me it was taken care of and it was reflected on my credit card. I asked for a confirmation number and was told they do not give confirmation numbers. I thought it was taken care of in November of 2014.

In late January of 2015 I received another shipment and another charge to my credit card. I contacted them and they said I had not cancelled it in one breath but in the other do admit I returned the product and they credited my card and did not send a December shipment which would imply the did receive my cancellation.

I returned the product but they will not refund my credit card account until they get the package back. After several back and for emails on the fourth email the tell me they will refund all but the shipping cost of $8.97 which will remain on my card. I did not order this product, I do not want this product, I no longer have this product. I have spent a great deal of time trying to get this resolved, I should not be charges one cent for this product or the shipping.Desired Settlement: I want them to credit my card for the entire amount they billed without my consent, $52.94.

Consumer

Response:

[redacted]

[redacted] I heard back today from Perricone, they are going to give me a total refund.