NV Perricone

[redacted]
[redacted]
Date: 09/04/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for the opportunity to respond. Only two shipments were sent on your [redacted] account with the first shipment, a 30-day supply, being charged in full in one payment and your second shipment, a 90-day supply, being billed in three installments. The billing for these two shipments was done in a total of four payments. Please find a summary below of all transactions on your account.
First Shipment (order #[redacted]):January 27, 2015 - Full payment of $55.90 charged
Second Shipment (order #[redacted]):February 27, 2015 - First installment of $52.94 chargedMarch 27, 2015 - Second installment of $52.94 chargedApril 24, 2015 - Third installment of $52.94 chargedMay 28, 2015 - Third installment of $52.94 refunded
As previously stated, we were notified on June 24, 2015 that you had filed a dispute with your financial institution regarding the April 24, 2015 charge after we had already issued your refund. No credits were issued on your [redacted] account on April 24, 2015, which is most likely a provisional credit from your financial institution due to your dispute. If your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that charge. Again, to check on any actions taken by your financial institution, you would need to contact them directly.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

Complaint Information:
...



Ms. [redacted] Date: 05/15/14 Complaint ID: [redacted] NCSS Account Number: [redacted] Dear Ms. [redacted], Thank you for contacting [redacted] through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled for automatic shipments of Perricone MD Cold Plasma Sub-D on February 16, 2014. Due to a system error, your account was set up with a 90-day supply instead of our regular 30-day supply. We regret any inconvenience. On February 19, 2014 your first shipment, a 90-day supply, was sent for a total of $161.84 to be billed in three installments over three 28-day billing cycles. The first payment of $61.94 (included $11.99 CA tax) was charged at the time of shipping. The second and third payments of $49.95 each were charged on March 19 and April 16, 2014. On April 19, 2014, a refund was issued for the third installment payment in the amount of $49.95. In an effort to fully resolve this matter, I have issued refunds totaling $111.89 for your first shipment. Please allow 3-5 business days for these credits to post. Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely, [redacted] Manager of Consumer Affairs

Complaint: [redacted]
I am rejecting this response because:
Please be advised that as of this date, I have NOT received a credit of $93.92 from [redacted].
 
[redacted] Broker/Associate at
United Realty Group
Direct: [redacted]
eFax:  [redacted]

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] Sent: Wednesday, August 12, 2015 9:18 AMTo: c[redacted]Subject: Re: Complaint #[redacted] (NV Perricone)
 
Good Morning,
 
On May 23, 2015 I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $52.94 for the April 24, 2015 ‘purchase’ which I never received anyway because I told ‘[redacted]’ at NV Perricone to cancel the order.  Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it.  However, NV Perricone just charged my credit card for the $52.94 from April 24, 2015 again after they said they would take it off!
 
Please help!  My number is [redacted] if you need to speak to me.
 
Thank you.

Ms. [redacted]
Date: 01/16/15
Complaint ID: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Better Business...

Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated [quote]: [redacted] Deluxe Kit - 90-day Supply. WHEN YOU ORDER THE [redacted] DELUXE KIT TODAY, YOU’LL ALSO RECEIVE A FREE HIGH POTENCY [redacted], THE [redacted] COLLECTION and FREE SHIPPING! For today’s 90-day Deluxe Kit, you will be charged 3 payments of $79.95. Approximately 90 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $79.95 plus $3.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at ###-###-####. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)."
On March 4, 2014 your first shipment, a 90-day supply, was sent for a total of $239.85 (included free s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $79.95 was charged at the time of shipping. The second and third payments of $79.95 each were charged on April 1 and April 28, 2014.
On May 30, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.
On June 10, 2014 courtesy refunds totaling $239.85 were issued for your first shipment. At that time it was advised that we would need to receive your second returned back to us before we would be able to issue any refunds or credits for that shipment. To date we have no record of that shipment being returned for credit.
However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $167.88 for that second shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]

We received Mr. [redacted]'s order on December 5th.  This order is shipping to China.  We processed this shipment and it was mailed with Priority Mail International as the shipping carrier.  The tracking number for this order is: [redacted]The package is in transit and shipment updates can be monitored through www.usps.com by entering this tracking number.Shipping from US to China can take 4-6 weeks for delivery, considering all international shipments also need to pass through Customs before delivering. Mr. [redacted] can expect his delivery anytime prior to January 18, 2016.Thank you,Maura
Maura
C[redacted]
Manager, Customer ServicePerricone MDT: [redacted]F: [redacted]E: [redacted]

Resolved. They refunded me in full

[redacted]
Date: 09/17/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received...

your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership.
On April 15, 2015 your first shipment, a 30-day introductory supply, was sent and charged in full $53.70 (included $3.75 CA tax) at the time of shipping.
On May 14, 2015 your second shipment, a 90-day supply, was sent for a total of $170.73 (included $8.97 s&h plus $11.91 CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first payment. The first payment of $64.85 was charged at the time of shipping, leaving a remaining balance of $105.88.
On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
Therefore, on June 13, 2015 the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $52.94.
On July 2, 2015 refunds totaling $117.79 were issued for your second shipment and the remaining balance of $52.94 was cleared.
On August 19, 2015 your financial institution reversed the payment of $53.70 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $53.70 due and payable to [redacted].
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $53.70 for the chargeback of your first shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
Christine D[redacted]Manager of Consumer Affairs

[redacted]
Date: 08/19/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for the opportunity to respond. Our records indicate that the last charge on you [redacted] account was on April 24, 2015 in the amount of $52.94. On May 28, 2015 a refund was issued for the April 24th charge.
We were notified on June 24, 2015 that you had filed a dispute with your financial institution regarding the April 24, 2015 charge after we had already issued your refund. If your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that charge. To check on the status of that dispute and any actions taken by your financial institution, you would need to contact them directly.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

[redacted]
Date: 06/05/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and...

sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on January 25, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
Per the terms of the offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.
On March 9, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
Therefore, on March 27 and April 24, 2015 the second and third installments of $52.94 each were processed for your second shipment.
As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $52.94 for the third installment of your second shipment. Please allow 3-5 business days for this credit to post.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

[redacted]
Date: 03/04/15
Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received...

your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
On June 25, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second and third payments of $83.94 each were charged on July 23 and August 20, 2014.
On September 16, 2014 your third shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.
On October 14, 2014 we received your signed affidavit that you had not received your second shipment. At that time refunds totaling $251.82 were issued.
On February 18, 2015 we received your signed affidavit that you had not received your third shipment. At that time a refund of $71.97 was issued back to the original method of payment, a refund check was issued in the amount of $11.97 for the shipping and handling plus the outstanding balance of $167.88 was cleared. Please allow 2-3 weeks for that refund check to arrive by mail.
Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

[redacted]
Date: 04/28/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry...

and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at (800) 567-0287. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer unclear in any way.
On February 28, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.
On March 2, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
Therefore, on March 28, 2015 the second payment of $52.94 was processed for your second shipment, leaving a remaining balance of $52.94.
However, as a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $96.91 and cleared the remaining account balance of $52.94. Please allow 3-5 business days for these credits to post. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) is non-refundable.
In addition, a pre-paid return label has been issued to assist with the return of that second shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail.
Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although Perricone did not admit that one of their customer service representatives instructed me to call my [redacted] to remove the $49 charge, which I did, your efforts were amazing.  Thank you for all you do.
Sincerely,
 
[redacted]

[redacted]
Dear [redacted],
Thank you for the opportunity to respond.
We make every effort to be forthcoming regarding our promotions and offers for Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.
On June 3, 2014, you were issued refunds totaling $43.97 to Visa Card ending in [redacted]9592. We are sorry to learn that you have not yet received these credits. To check on the status of your refunds, please provide your financial institution with the following reference numbers:
ARN 74906414155008137329297 - Refunded Amount: $23.97
ARN 74906414155008137329305 - Refunded Amount: $20.00
Should you have additional questions regarding this, please feel free to contact me directly.
 
Sincerely,
[redacted]
Manager of Consumer Affairs

From: [redacted] Sent: Wednesday, July 23, 2014 4:24 PM
/>
To: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
This message is pertaining to #[redacted]
I have received part of the refund from Perricone. They did not refund the entire amount that was due me which was $52.97 for both orders that they charged my acct. I had to pay postage when returning the 2 orders. They also did not refund my overdraft fees for both orders which was $35.00 fee for both orders with the total amount of $70.00. Please continue this complaint I want the FULL amount that is due me. I will take this as far as I have to,I am a Senior Citizen living on Social Security I do not appreciate this Company with all its millions treating me this way!!!       Sincerely
                 [redacted]

[redacted]
[redacted]
[redacted]
Date: 01/21/15
Complaint ID:[redacted]Account Number:[redacted]File Number:[redacted]
Dear Ms.[redacted],
Thank you for the opportunity to respond.
Per our previous response, your have been refunded less s&h for your third [redacted] shipment, shipped November 20, 2014.
Further review of your account shows on August 29, 2014 your second [redacted] shipment, a 90-day replenishment supply, was sent for a total of $158.82 (included $8.97 full s&h) to be charged in three installments over three 28-day billing cycles. The first payment of $52.94 (included $2.99 partial s&h) was charged at the time of shipping. The second and third payments of $52.94 each were charged on September 26, 2014 and October 24, 2014.
Per your phone call to customer service on September 20, 2014, the 60-day Money-Back guarantee on your second [redacted] shipment was extended, and you were advised this shipment could be returned for a refund less s&h. To date we have no record of receiving any of your shipments as returned, and the tracking number[redacted] provided in your complaint yields no information.
However, as a gesture of goodwill and in an effort to resolve this matter, we have issued refunds totaling $149.85 for your second [redacted] shipment. Please allow a minimum of 3-5 business days for this credit to post. Sincerely,
[redacted]
[redacted]

[redacted]
Date: 09/17/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your...

inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states [quote]: "Approximately 4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of [redacted]. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks, at the guaranteed low price of $49.95 plus $2.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at ###-###-####. Every [redacted] purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the terms of the offer unclear in any way.
On May 4, 2015 your sixth shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.
On June 3, 2015 we attempted to process your second payment of $52.94 for your sixth shipment, but your charge card was declined by your financial institution.
On June 23, 2015, per your request, your account was canceled and a courtesy credit of $52.94 was applied to your outstanding balance, leaving a remaining balance of $52.94.
As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $52.94 for your sixth shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
Christine D.Manager of Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted]
Date: 10/27/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We...

received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We regret to learn that you may have experienced a potential reaction with Cold Plasma Sub-D®, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
On October 14, 2015 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88. We regret if it was not your intent to receive this shipment.
In an effort to resolve this matter, I have issued a refund of $52.94 and cleared the remaining account balance of $105.88. Please allow 3-5 business days for this credit to post.
Your Cold Plasma Sub-D® account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
Christine D[redacted]Manager of Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]