NV Perricone

Review: After purchasing 2 products from Perricone via the internet on 2/25/14 (order number ML_[redacted]), I have received products from [redacted] and from [redacted]. I also have a charge from [redacted]. I never ordered any products from these companies. Someone is got the information when I placed the order on the Perricone website. When I asked someone at Perricone to investigate the situation, they said nothing could be done. Even if I end up liking the Perricone products that I ordered from Perricone, I will never place another order over their website (unless the company investigates this problem) because companies are getting my credit card number and address and having products shipped to me.Desired Settlement: I would like someone at Perricone to investigate the security of the Perricone website and also confirm who they sell my information to.

Business

Response:

Dear Mrs. [redacted],

We take your feedback very seriously about the security of our site www.perriconemd.com.

We have investigated your claim and want to reassure you the perriconemd.com web site is a secure site by Verisign SSL

security. All transactions are PCI compliant and the credit card information is

encrypted.

In addition here is a copy of our privacy policy:

Privacy & Security

Perricone MD ("we" or "us") is the sole owner of the information collected on this website. We collect personally identifiable information from our users at several different points on our site to process your order and fulfill your customer service needs.

We are committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Perricone MD your personal information and credit card information are safe.

By using our site, you agree to the terms of this privacy policy.

Here is further details outlining PErricone MD's Security and Privacy Procedures:

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order pages. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, and expiration date) otherwise we cannot process your order. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Also, please rest assured that all purchases and credit card transactions sent thru Perricone MD are private and secure. We use the latest technologies of encryption available from VeriSign. VeriSign has set the highest industry standards for transmitting sensitive data over the internet. They've earned the trust of businesses world wide, including all of the Fortune 500 companies on the web. For more information about encrypted data, please visit their site at VeriSign.com.

How We Use Your Personal Information

We collect personal information not only to fulfill your order, but also to make our services are more rewarding and easier for you to use. We primarily use this information for internal purposes, such as studying our customers' preferences and improving the customer experience. However with your permission, we may also use your information to contact you for account and promotional purposes. We will only share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, processing credit card payments, providing customer service and other similar functions. Such companies may have access to your personal information in order to perform their roles, but they may not disclose your information for other purposes.

We do not sell, rent or license any of our customer's personal information

We may share aggregate web site usage information with marketing partners and affiliates, however, this information does not identify individual users and is only of statistical relevance. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us as indicated below.

Opting Out of Newsletters, Special Offers and Product Updates

You may be a subscriber to our newsletters. Also, we may occasionally send you information on special offers, promotions or product updates. If you ever decide you no longer wish to receive these communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting customer service at ###-###-#### or writing to us at the address below.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies to collect anonymous information about how you use this site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our site, what pages you view, and where you go after you leave our site. The cookies are not connected to your personal information.

Web Beacons

"Web beacons" or clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We utilize web beacons that help us better manage content on our site by informing us what content is effective. We do not tie the information gathered by web beacons to your personally identifiable information.

Links to Other Sites

This site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Children Under 13

Children under 13 may view our site, but they cannot make a purchase, nor provide any personal information. Our site is not designed for children and we do not wish to collect personal information from children under 13. If you register with us and we discover that you are under 13, we will delete your registration. We will send you message if we do this.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of the change. We reserve the right to modify this privacy statement at any time, so please review it frequently.

I hope this information is helpful.

Manager, Customer Service

Perricone MD

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I have canceled this product several times. When I called a young lady at their only 800 number on the statement, she instructed me to call [redacted] (where they automatically take payments) and cancel this charge since this was a charge to inquire about my account. I complied. Now I am receiving delinquent bills for the charge of $49.95 which was to be taken off of my charge, per their customer service. After calling at least 4 times and speaking to more rude customer service representatives of Perricone MD, they tell me the only way to stop the delinquent bills would be to pay up.

Product_Or_Service: facial cream

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Stop sending me delinquent bills and clear my account for something I was told to do by their own customer service.

Business

Response:

Date: 03/26/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear Ms. [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We apologize if you were treated less than professionally by any member of our staff. Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.

On December 17, 2013, your fifth [redacted] shipment, a 90-day supply, was sent for a total of $155.80 to be billed in three installments over three 28-day billing cycles. The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping. On December 23, 2013, per your request, your remaining balance was charged in full in the amount of $99.00 and your account was canceled.

On January 22, 2014, your financial institution reversed the third payment of $49.95 for your fourth shipment. While this chargeback created a credit in your favor from your financial institution, it restored the amount of $49.95 due and payable to Perricone MD.

However, in an effort to fully resolve this matter, I have cleared the remaining account balance of $49.95. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Although Perricone did not admit that one of their customer service representatives instructed me to call my [redacted] to remove the $49 charge, which I did, your efforts were amazing. Thank you for all you do.

Sincerely,

Review: Perricone I am writing you in great disgust at your business practices, if not larceny. I tried your product on 12/30/13. BEFFORE my 30 or 60 days were up, another package was sent to me. I cancelled immediately, and went to UPS and returned all products... I was told shipment refused may not show return.Then, two weeks after cancelling, my credit card was charged another $52.94, in addition to the 12/30 $49.95, and the 1/28/14 $52.94. When I called customer service they said it could take up to 4 weeks to process. What planet are you on. 5 seconds to bill, and 4 wk to credit... rather disgusting. The power of Perricone should be ashamed.. I would like to see a credit on my account for $45.00 from 12/30/13 product returned under 60 day guarantee return policy 49.95 less 4.95 shipping $52.94 2nd shipment returned 2/11/14 , and the $52.94 billed 2/24/14 (2wks after I cancelled) Total credit due $ 150.88, plus another $10 for the interest charged on my account, and shipping back before I even got to try the 60 day trial. If you had confidence in you product, You, would not have to try such horrid practices. my account no is [redacted]. I expect an early I am appauled and disgusted at your practices.[redacted], [redacted], CT 06776860-354-8577203-788-1345

Product_Or_Service: Sub DDesired Settlement: DesiredSettlementID: Refund

Total credit due $ 150.88, plus another $10 for the interest charged on my account, and shipping back before I even got to try the 60 day trial. If you had confidence in you product, You, would not have to try such horrid practices. I would like to see a credit on my account for $45.00 from 12/30/13 product returned under 60 day guarantee return policy 49.95 less 4.95 shipping $52.94 2nd shipment returned 2/11/14 , and the $52.94 billed 2/24/14 (2wks after I canc

Consumer

Response:

Resolved. They refunded me in full

Review: I called to cancel my account at the end of Feb 2015 but they said that I must pay for one more shipment that they shipped out and charged to my account on 3/3/15. I told them to cancel my account and do not ship me any more product and I want them to delete my account and I will never use their product again.

I called again when I saw that they charged my account on 3/28/15. They said they had no record of my call or my cancellation and they said they would have to transfer me to billing to see if they could do that. I have cancelled in February and I wish to no longer deal with them directly any more. I have called my credit card company to dispute the charge and I wish to send a complaint on their misconduct.Desired Settlement: I want them to credit my account and cancel my account. I do not wish to do business with them every again.

Thank you,

Business

Response:

[redacted]

Date: 04/28/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at (800) 567-0287. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer unclear in any way.On February 28, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 2, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 28, 2015 the second payment of $52.94 was processed for your second shipment, leaving a remaining balance of $52.94.However, as a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $96.91 and cleared the remaining account balance of $52.94. Please allow 3-5 business days for these credits to post. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) is non-refundable.In addition, a pre-paid return label has been issued to assist with the return of that second shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: I ordered a 49.00 package of beauty products on my credit card after hearing an advertisement on TV---ordered the products from the website. Nothing was said about further withdrawals from my bank account; no mention of this being a membership. Today I checked my bank account and found that yesterday they had withdrawn another $52.94. I called them twice at ###-###-#### and first got an automated system; called the second time and got put on hold after I told them what I was calling about.I don't have money to spend for something I don't need, don't like or don't want---I only wanted to try out the products---if they worked as advertised I wanted the freedom to order what was useful to me.Desired Settlement: and cancelled subscription

Business

Response:

Date: 06/05/14

Dear [redacted],

Thank you for contacting Perricone MD® through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of Cold Plasma Sub-D on April 16, 2014. As part of the initial purchase, customers are enrolled in the Cold Plasma Sub-D member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership.

Per the terms of the offer, on May 23, 2014, your second Cold Plasma Sub-D shipment, a 90-day replenishment supply, was sent for a total of $158.82 (included $8.97 full s&h) to be charged in three installments over three 28-day billing cycles. The first payment of $52.94 (included $2.99 partial s&h) was charged at the time of shipping, leaving a remaining balance of $105.88.

Per your email to customer service, on May 27, 2014 we credited your account $105.88 to prevent you from being charged in the future.

As a gesture of goodwill and in an effort to resolve this matter, we have issued a refund of $43.97. Please allow a minimum of 3-5 business days for this credit to post.

Your Cold Plasma Sub-D account is closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Business

Response:

[redacted]

Dear [redacted],

Thank you for the opportunity to respond.

We make every effort to be forthcoming regarding our promotions and offers for Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.

On June 3, 2014, you were issued refunds totaling $43.97 to Visa Card ending in [redacted]9592. We are sorry to learn that you have not yet received these credits. To check on the status of your refunds, please provide your financial institution with the following reference numbers:

ARN 74906414155008137329297 - Refunded Amount: $23.97

ARN 74906414155008137329305 - Refunded Amount: $20.00

Should you have additional questions regarding this, please feel free to contact me directly.

Sincerely,

Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I responded to a television sales promotion by Perricone MD sometime in September 2014, I believe--I'm not sure of the date. Their telephone representative advised the offer was a "special" for a three month supply of their skin preparation, one package to be delivered each month (a total of three packages). My understanding was each payment was $79.95. Since I do not use a credit card, I made payment through my bank debit card.

When I contacted Perricone MD today, March 1, 2015, and asked why they had charged me more than the $79.95 I was quoted, Perricone responded that each package was three payments of $79.95. That's approximately $239.85 each package, or $719.55 for three month's supply, far more more than the Perricone MD telephone representative quoted. Perricone's response was there must have been a misunderstanding, and that they were sorry. I reiterated that I was told the cost was $79.95 each package. Again, they told me they were sorry, there must have been a misunderstanding. Unfortunately, I did not inspect Perricone's invoice closely until today, or I would have contacted them sooner with my complaint. Needless, I had in mind that the cost was exactly what the telephone representative had stated.

Perhaps if Perricone MD is more exacting and precise with their sales to make it very clear to their prospective customers the exact TOTAL COST of the product they are about to purchase, there would be less problematic confusion...

Perricone has not offered to investigate their representative's misleading sales message, which is what I consider to be a misrepresentation of costs.Desired Settlement: I do not request total refund. I will pay for what I have already used, 2 packages of product, at the amount I was advised--$79.95 each package, or $239.85. I would like Perricone to refund the difference, which I estimate to be around $251.65. I am presently awaiting for Perricone to mail me a "return" mailing label so that I can return the third package of their unused products.

Business

Response:

[redacted]

[redacted]Date: 03/05/15Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We apologize if you were treated less than professionally by any member of our staff. Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.Our records reflect that you enrolled for automatic shipments of Cold Plasma Sub-D on October 2, 2014. Replenishment shipments are sent every 12 weeks unless requested otherwise by the customer.On October 3, 2014 your first shipment, a 90-day supply, was sent for a total of $239.85 (included free s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $79.95 was charged at the time of shipping. The second payment of $79.95 was charged on October 31, 2014, leaving a remaining shipment balance of $79.95.On November 19, 2014, per your request, your shipment frequency was updated to every 9 weeks as you were running out of product before the end of the 90-days.On November 24, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining shipment balance of $167.88 and a remaining account balance of $247.83.On November 28, 2014 the third payment for your first shipment was processed in the amount of $79.95, paying that shipment off in full and leaving a remaining account balance of $167.88.On December 22, 2014 and January 19, 2015 the second and third payments of $83.94 each were processed for your second shipment, paying the shipment and account balance in full.On January 28, 2015 your third shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second payment of $83.94 was charged on February 25, 2015, leaving a remaining shipment balance of $83.94.However, in an effort to resolve this matter, I have issued refunds totaling $167.88 for your third shipment and cleared the remaining account balance of $83.94. Please allow 3-5 business days for these credits to post.In addition, please keep that third shipment with our compliments to use or dispose of as you see fit.Your Cold Plasma Sub-D account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: unauthorized charges, and failure to refund money.after I spoke w/customer service and cancelled the account, mailed back the last shipment (which I did NOT order) the company is still charging my account. when I called to talk to the billing dept. I was told that they don't have a way to connect me with their billing dept. When I started questioning what honest business doesn't allow it's customer to talk to billing directly, they hung up.Desired Settlement: DesiredSettlementID: Refund

I have several unexplained charges to my account, charges for products I have not received as well as products I have received and then mailed back. I want a FULL refund.

Business

Response:

[redacted]Date: 12/11/14Complaint ID: [redacted]

[redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We have located two accounts in your name. The following is a history of each account and any actions taken on your behalf.History of Account [redacted]:Our records reflect that you enrolled for automatic shipments of [redacted] on February 8, 2014. On February 10, 2014 your first shipment, a 90-day supply, was sent for a total of $239.85 (included free s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $79.95 was charged at the time of shipping. The second payment of $79.95 was charged on March 10, 2014.On March 28, 2014, per your request, your account was postponed and placed on temporary hold until August 1, 2014, at which point regular shipments would resume.On April 7, 2014 the third payment for your first shipment was processed in the amount of $79.95.On August 5, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second and third payments of $83.94 each were charged on September 2 and September 30, 2014.On October 28, 2014 your third shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. On November 17, 2014, per your request, this account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.Therefore, on November 25, 2014 the second payment of $83.94 was processed for your third shipment, leaving a remaining balance of $83.94.On December 5, 2014 your third shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $155.91 were issued and the balance of $83.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 (s&h) was not refunded. If you have not yet received those refunds, please provide the following reference numbers to your financial account to check on the status:[redacted] - Refund of $75.96[redacted] - Refund of $79.95History of Account [redacted]:Our records reflect that you enrolled for automatic shipments of [redacted] on July 23, 2014.On July 24, 2014 your first shipment, a 30-day introductory supply, was sent and charged in full $49.95 (included free s&h) at the time of shipping.On August 29, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on September 26, 2014, leaving a remaining balance of $52.94.On November 17, 2014, per your request, this account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.On October 24, 2014 the third payment for your second shipment was processed in the amount of $52.94, paying that shipment in full.Your [redacted] accounts are closed with no further balances owed. Nothing further will be shipped or billed. Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I ordered products from Perricone MD and I received the product with a note that additional products would be sent monthly and charges would be made to my credit card. I call the office to say I did not want any additional products because of an unpleasant oder that was present in the product. The lady I talked with was [redacted]l on May 13, 2014. She said, give the product time and that I would get use to the oder. I explained that I did not want any more sent to my home. I received a bill from Perricone MD for a second order and I asked that this payment be removed from my account. After I asked my credit card to remove the second payment, I received a letter from [redacted]. I have sent two letters(one to [redacted] and one to [redacted]) at Perricone MD at [redacted] asking them to verify that I had asked [redacted]l not to send any additional products. They never responded to my letters yet only kept sending me requests for payment ($52.94). I would like for them to respond to my letters and verify that I did not order more products from Perricone MD.Desired Settlement: Respond to my letters and stop billing me for products that I did not order.

Business

Response:

[redacted]

Date: 09/24/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of [redacted] on February 1, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership.

Per the terms of the online offer, on March 7, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping.

On March 12, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. To date, we have no record of that second shipment being returned for credit.

Therefore, on April 4 and May 2, 2014, the second and third payments of $52.94 each were charged.

On July 1, 2014 your financial institution reversed the second payment of $52.94 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $52.94 due and payable to Perricone MD.

However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $52.94 for that second shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your Perricone MD account is now closed and nothing further will be shipped. Pending no further chargebacks nothing further will be billed.

Sincerely,

Manager of Consumer Affairs

Review: About a year ago I ordered some products by phone from Dr. Perricone, MD. They are great products but I just can't afford them anymore. I have sent two packages back to them and they promised to return my 3 payments of $79.95 + tax. I sent the last package back at least 2 to 3 weeks ago. I called them yesterday. They claimed they have not received the last package. These are very difficult times and I need my money back badly. I need those 3 payments put back in my checking account. [redacted]Desired Settlement: DesiredSettlementID: Refund

I need my three payments back of $79.95 + tax or shipping.

Business

Response:

[redacted]

Review: I placed an order online to try the product. I paid for it and a month or so later, I received another shipment and was billed 149.85 plus shipping and handling of 8.97. They told me I needed to pay shipping both ways to return it. I do not remember signing or choosing anything that said I was signing up for a membership. It was not made clear or I would not have not ordered the product. Therefore, I feel like I was tricked and I am not happy!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to be reimbursed for the shipping and handling both ways.$8.97 x 2=$17.94.

Business

Response:

[redacted]

Date: 08/08/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We make every effort to be forthcoming regarding our promotions and offers for Perricone MD® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.

More specifically, the online offer stated [quote]: "Starting 30 days from your order date, you'll receive a new 90-day supply of [redacted] and a Free High Potency [redacted] Face Lift Treatment every 3 months at the guaranteed price of $49.95 plus $2.99 S&H per month, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. To customize this program or future shipments and charges, call customer service anytime. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you feel the offer was deceptive in any way.

Per the terms of the online offer, on July 24, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (including $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance $105.88.

However, in anticipation of the return of your second shipment and in an effort to resolve this matter, I have issued a refund of $52.94, which includes the $8.97 (s&h) which is normally non-refundable, and cleared the remaining account balance of $105.88. Please allow 3-5 business days for these credits to post.

As your second shipment was sent within the terms of the online offer, we are unable to reimburse for any return shipping costs you may have incurred.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Review: Returned unopened product and the company will not refund me. Additionally, they are continuing to charge me monthly without my consent and they refuse to cancel my "membership" (have sent requests in writing). Then they claim that they have no record of me. I have sent them paperwork that came from them, acknowledging that I was returning the product, complete with customer and order numbers. Now they say they don't know who I am. I just want my money back and need to make the monthly charges stop.Desired Settlement: I just want a refund for the product I returned and to stop the unauthorized monthly charges.

Business

Response:

Ms. [redacted]

[redacted]Date: 11/18/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on September 28, 2015 your second [redacted] shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. On October 26, 2015 the second installment of $52.94 was processed, leaving a remaining balance of $52.94.On October 30, 2015, per your request, your account was canceled. On that same date, refunds totaling $96.91 were issued and the outstanding balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:ARN [redacted] - Refund of $43.97ARN [redacted] - Refund of $52.94Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.Sincerely,Christine D[redacted]Manager of Consumer Affairs

Review: Dear Revdex.com: On 4/13/14 I was watching a tv commercial offering the Perricone Sub D kit for $39.99. I immediately called the number and purchased it on my credit card. The rep stated that if I did not cancel within a 30 day period, I would continue to receive kits. Therefore, on 5/1/14, I called the Perricone offices and CANCELLED any future orders from being shipped out. The kit that I received was the small 7 piece collections (some of the items are TRIAL SIZED). I did not realize that my account was being charged until yesterday, 6/27/14. I looked on my online credit card account and was SHOCKED to learn that my credit card had been charged $81.96 on 4/16; $81/94 pm 5/13 and $81.94 on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esired Settlement: I FELL THAT I SHOULD NOT HAVE TO PAY $245.84 FOR A TINY 7-PIECE COLLECTIONS THAT ARE MOSTLY "TRIAL SIZE ITEMS" NOT EVEN FULL JARS OR TUBES. IT IS A DISGRACE THAT THEY THINK THEY ARE GOING TO GET AWAY WITH OVERCHARGING MY ACCOUNT. THEY WERE CHARGING ME AND CHARGING ME AND I DIDN'T EVEN KNOW THEY WERE UNTIL I LOOKED AT MY ACCOUNT AND FOUND OUT!!!!! THEY PROBABLY WOULD'VE CONTINUED TO CHARGE MY ACCOUNT FOREVER IF I HADN'T LOOKED AT MY ONLINE ACCOUNT! I REQUEST A FULL REFUND.

Business

Response:

[redacted]

Date: 07/03/14

Complaint ID: [redacted]

GR File Number: [redacted]

Dear Ms. [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled for automatic shipments of [redacted] on April 11, 2014. Upon review of that initial sales call, you were offered, and accepted, to begin with our 90-day deluxe kit instead of our regular 30-day entry kit. It was advised at that time that there would be three payments of $79.95 to which you confirmed with the agent that the price difference was due to getting the additional items. You later requested rush shipping which added $5.99 to your order which was split over your three installment payments.

Per the terms of the offer, on April 14, 2014 your first shipment, a 90-day supply, was sent for a total of $245.84 to be billed in three installments over three 28-day billing cycles. The first payment of $81.96 was charged at the time of shipping. The second and third payments of $81.94 each were charged on May 12 and June 9, 2014.

Please be advised that the advertised TV special is for our 30-Day basic kit which has a cost of $49.95 and includes the following items, including our free Discovery Collection with your first order:

1 oz. [redacted]

1 oz. [redacted]gift)

0.25 oz. [redacted]

2 oz. [redacted]

0.25 oz. [redacted]

However, the following products were included in your 90-day deluxe entry kit, including the Discovery Collection:

2 oz. [redacted]

2 oz. [redacted]

2 oz. [redacted]

0.5 oz. [redacted]

2 oz. [redacted])

0.25 oz. [redacted]

2 oz. [redacted]

0.25 oz. [redacted]

On June 28, 2014, courtesy refunds totaling $245.84 were issued for your first shipment and a pre-paid return label was issued to assist with the return of that shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail from the date of issue. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:

[redacted] - Refund of $5.99

[redacted] - Re

[redacted] of $79.95

[redacted] - Refund of $79.95

[redacted] - Refund of $79.95

Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairsv

Review: Fraudulent charges to my [redacted] card for product not received to the extent I cancelled my credit card so they could no longer make any charges. Perricone has now enlisted the assistance of a collection agency to collect $99.90 and further now telling me I owe $166.32 again for product never received.

Product_Or_Service: unknownDesired Settlement: DesiredSettlementID: Other (requires explanation)

Stop efforts to collect for product never received.

Business

Response:

[redacted]

Date: 10/01/14

Complaint ID: [redacted]

[redacted] Account Number: [redacted]

[redacted] Account Number: [redacted]

** File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We were able to locate two [redacted] accounts in your name. The following is a brief history of each account and any actions taken on your behalf.

Account [redacted] History:

Our records reflect that you enrolled for automatic shipments of [redacted] on January 27, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.

On January 28, 2014 your first shipment, a 90-day supply, was sent for a total of $159.97 to be billed in three installments over three 28-day billing cycles. The first payment of $60.07 (included $10.12 NC tax) was charged at the time of shipping. The second and third payments of $49.95 each were charged on February 25 and March 25, 2014.

On April 25, 2014 your second shipment, a 90-day supply, was sent for a total of $169.54 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $63.66 (included $10.72 NC tax) was charged at the time of shipping, leaving a remaining balance of $105.88.

On May 19, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $54.69 was issued and the balance of $105.88 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded.

On July 1, 2014 your financial institution reversed the second and third payments of $49.95 each for your first shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the amount of $99.90 due and payable to Perricone MD.

However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $99.90. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Account [redacted] History:

Our records reflect that you enrolled for automatic shipments of [redacted] on March 27, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.

On March 31, 2014 your first shipment, a 30-day introductory supply, was sent and charged in full $53.32 (included $3.37 NC tax) at the time of shipping.

On May 1, 2014 your second shipment, a 90-day supply, was sent for a total of $166.32 to be billed in three installments over three 28-day billing cycles. The first payment of $66.42 (included $5.95 s&h plus $10.52 NC tax) was charged at the time of shipping. On that same date, your first shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $53.32 was issued.

On May 29, 2014 we attempted to process your second payment of $49.95 for your second shipment, but your charge card was declined by your financial institution. Several invoices were sent informing you of the remaining two payments of $49.95 each for a total remaining account balance of $99.90.

On July 1, 2014 your financial institution reversed the first payment of $66.42 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $66.42 due and payable to Perricone MD, increasing the outstanding balance to $166.32.

However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $166.32. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your Perricone MD accounts are now closed with no further balances owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I originally ordered this product through free trial offer. I tried the product however, I was not satisfied. I then called to cancel and returned the product as instructed. Later, another box arrived, but I rejected the delivery and returned on the spot. I am being charged for something I did not order nor received.Desired Settlement: I would like an apology from the business and make sure I am billed again for something I did not order.

Business

Response:

[redacted]

[redacted]Date: 1/12/16Complaint ID: [redacted]

[redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on July 24, 2014 your first [redacted]® shipment, a 90-day supply, was sent for a total of $261.44 (included free s&h plus $21.59 CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $101.54 was charged at the time of shipping. The second payment of $79.95 was charged on August 21, 2014, leaving a remaining balance of $79.95.On September 10, 2015 a courtesy credit of $79.95 was applied to your first shipment, clearing the outstanding balance in full.On October 22, 2014 your second shipment, a 90-day supply, was sent for a total of $274.49 (included $11.97 s&h plus $22.67 CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $106.61 was charged at the time of shipping, leaving a remaining balance of $167.88.On December 2, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $94.64 was attempted and the balance of $167.88 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 (s&h) was not refunded. Due to a dispute being filed regarding the first installment of your second shipment the refund of $94.64 was declined by your financial institution.On January 12, 2015 your third shipment, a 90-day supply, was processed and invoiced for a total of $274.49 for which payment has never been received and we have no record of being returned for credit.On January 13, 2015 your financial institution reversed the second installment of $79.95 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $79.95 due and payable for your first shipment, increasing the outstanding account balance to $354.44.On January 14, 2015 your financial institution reversed the first installment of $101.54 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $101.54 due and payable for your first shipment, increasing the outstanding account balance to $455.98.On May 8, 2015 your first shipment was placed in collections for the outstanding balance of $181.49 with [redacted]n.On November 28, 2015 your third shipment was placed in collections for the outstanding balance of $274.49 with [redacted].As your first and third shipments are well beyond our 60-Day Money-Back Guarantee and we have no record of those shipments being returned for credit, we are unable to clear the balance for those shipments.Your [redacted]® account is closed with a total collections balance of $455.98 owed. Nothing further will be shipped. Sincerely,Christine D[redacted]Manager of Consumer Affairs

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never requested them to send me additional products and each time the shipment was rejected. I should not be accountable for something I did not order. They are abusing the mailing system and forcing me to their products.

Sincerely,

Business

Response:

Ms. [redacted]Date: 01/27/16Complaint ID: [redacted]

[redacted]Dear Ms. [redacted],Thank you for the opportunity to respond. As previously stated, we have no record of your first or third Perricone [redacted]® shipments being returned for credit. In addition, these shipments are well beyond our 60-Day Money-Back Guarantee.However, as a gesture of goodwill and in an effort to resolve this matter, the balance of $274.49 for your third shipment has been cleared and [redacted] has been notified to remove that shipment from collections.Your [redacted]® account is closed with a collection balance of $181.49 for your first shipment. Nothing further will be shipped. Sincerely,Christine D[redacted]Manager of Consumer Affairs

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I ordered the perricone product then later found out it was 89 for 3 months so I called in and asked to cancel , the girl said for me to try it and they would only charge me the 89 I ALREADY paid ,and cancel any more and I could call in if I liked it. I said ok. Well I was just coming out of surgery and was in a lot of pain so I was not paying attention and several months later I got a package so I checked my credit card and to my shock they had been charging me for all those months. I called my credit card company and they took some time to explore and did a charge back (I think that is what it is called) and I got my money back, and shipped the package back,and I told my credit card company to let them keep the 89 I said ok to. Now they are sending me final notices of charges I did not receive of $503.64. ??????I am a good person I pay my bills this is deceit and fraud.Desired Settlement: to acknowledge that a mistake has been made and drop the fraudulent charges.

Business

Response:

[redacted]Date: 02/13/15

Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

On March 27, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second and third payments of $83.94 each were charged on April 24 and May 22, 2014.

On June 20, 2014 your third shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.

On June 30, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. To date we have no record of your second or third shipments being returned for credit.

Therefore, on July 18, 2014 the second payment of $83.94 was charged for your third shipment, leaving a remaining balance of $83.94.

On July 29, 2014 your financial institution reversed the second payment of $83.94 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $83.94 due and payable to Perricone MD, increasing the outstanding balance to $167.88.

On August 7, 2014 your financial institution reversed the first and third payments of $83.94 for your second shipment plus the first payment of $83.94 for your third shipment. While these chargebacks created credits in your favor with your financial institution, they restored the amount of $251.82 due and payable to Perricone MD, increasing the remaining balance to $419.70.

On September 11, 2014 your financial institution reversed the second payment of $83.94 for your third shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $83.94 due and payable to Perricone MD, increasing the remaining balance to $503.64.

As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $503.64. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

[redacted]Manager of Consumer

Review: I had mailed back 3 defective tubes of neuropeptide facial cream 2.5 oz for even exchange.Desired Settlement: 3 tubes of neuropeptide facial cream 2.5 oz

Business

Response:

Hello,

Ms. [redacted] reached out to Perricone MD stating she returned 3 products. We never received this return so I asked that she supply tracking information for further investigation. Tracking for this shipment was never supplied by Ms. [redacted]. In addition in an attempt to work with her regarding this exchange I asked her to provide proof of purchase which she did not supply. During email communication Ms. [redacted] shared she was not the person who purchased these items nor were they purchased directly from Perricone MD. It is clearly stated in our return policy that products need to be returned to their original place of purchase, our return policy is 30 days from purchase (which the items Ms. [redacted] was attempting to return had been purchased several years ago), and we need not only the product returned but an accompanying receipt.

We offer a 30-day return policy on all orders. All we ask is that you follow a few reasonable guidelines:

Products must have been purchased directly from Perricone MD (our website or 800 numbers). We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

Products must be returned within 30 days of order date.

Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).

We cannot accept returns on overly used products.

Original shipping and handling charges are non-refundable (if applicable).

Products specified as non-returnable or not for resale cannot be returned.

We have not received this return, receipt, nor tracking details. At this point we are unable to assist Ms. [redacted] any further.

Sincerely,

Review: I have been billed for the last 7 months fraudulently for items never received.

I found out [redacted] had canceled my card accidently while at a POS. How embarrassing. My credit is >700 so that wasn't the problem, they had identified fraudulent charges from this company on my account. The "DR" was shipping product to someone in [redacted] and billing me in [redacted]. I received a new card and account number from [redacted] and somehow the "DR" got my new account number and kept billing me. I have spoken to their customer service and billing department multiple times telling them to stop, yet the fraud continues. They even sent me a form in which I had to "swear" that I had not received the products. I had not received it and returned their form telling them so. SEVEN MONTHS!

Quit billing me and give me back my money -all of it. Really?! How can a company keep doing this?

Be forewarned everyone.Desired Settlement: Refund the money you took from me.

Business

Response:

[redacted]

Review: I ordered a 30-Day Basic Kit Blue Plasma for $49.95 and I provided my banking information with a one-time authorization through the Perricone MD website. The item arrived on time and I thought it was all good. Now as I am reviewing my bank statements it shows this company has continued to use the bank authorization with recurring charges and when I called them today they claimed in December, 2014 they sent me a different product for 90 days so that is why thy continued to charge approx. $160 so far. I told them to stop any charges and send me a full refund, now they are saying they will send an affidavit for me to be completed where I will say I did not get the product, which I didn't so they can process a refund.I am appalled by their deceiving practices and how they continued to use my banking information without my authorization. Apparently the marketing group is called [redacted], no more details are indicated in the website other than their 800 number. I had to go over the internet looking for the dermatologist whose product I purchased.Desired Settlement: Refund of all monies withdrawn from my banking account for the product I did not order and an apology. I would like no one else to get these unwanted charges from them.

Business

Response:

[redacted]Date: 03/04/15

Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]

Dear [redacted]

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We make every effort to be forthcoming regarding our promotions and offers for Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.

More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of Cold Plasma Sub-D ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." Please be advised also stated is Sales tax added in these states [redacted] We regret if you found the offer unclear in any way.

On December 22, 2014 your second shipment, a 90-day supply, was sent for a total of $171.52 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $65.64 (included $12.70 CA tax) was charged at the time of shipping. The second and third payments of $52.94 each were charged on January 19 and February 16, 2015.

On February 21, 2015, per your request, your account was canceled. At that time our representative sent you an affidavit, which is a legal document used to issue credit for shipments never received. To date we have no record of your signed affidavit being returned for credit.

However, as a gesture of goodwill and in an effort to fully resolve this matter, I have issued refunds totaling $171.52 for your second shipment. Please allow 3-5 business days for these credits to post.

Your Cold Plasma Sub-D account is closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

[redacted]Manager of Consumer Aff

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: My issue is more with the partnership Perricone MD has with [redacted]. My intentions were to purchase a product from Perricone MD, however when I select the product I am forwarded to [redacted]. The pricing was confusing and highlighted a package and FREE gifts for a low fee...after receiving the package and using it for well over 30 days I noticed another charge on my credit statement. Knowing this was a financial hardship I called and wad directed to the VERY small print on my credit card that stated I would be billed even more! I had given some of the items to my daughters and had to round them up and by the time I did so...of course the 60 days was up to return them. I shared the ad with many of my friends and all were confused and would have thought as I did... VERY misleading--sad that the wonderful products of Perricone are being tarnished by such horrible sales practices!Desired Settlement: I want to return the products and get a credit for the full amount!!!

Business

Response:

[redacted]

Date: 08/15/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We make every effort to be forthcoming regarding our promotions and offers for Perricone MD® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer to be confusing or misleading in any way.

On May 2, 2014 your first shipment, a 90-day supply, was sent for a total of $243.64 to be billed in three installments over three 28-day billing cycles. The first payment of $83.66 (included $13.79 PA tax) was charged at the time of shipping. The second payment of $79.98 was charged on May 30, 2014 and the third payment of $80.00 was charged on June 27, 2014.

On August 13, 2014, in anticipation of the return of your first shipment, courtesy refunds totaling $243.64 were issued. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:

ARN [redacted] - Refund of $79.98

ARN [redacted] - Refund of $80.00

ARN [redacted] - Refund of $83.66

Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Review: Skin care product Perricone MD was TV advertised for $49.99 to call [redacted]. Upon calling the [redacted], representative explains the product trying to get me to order more expensive product. I declined and stated I only want the trial purchase for $49.99. Porter states a complete money back in 60 days. I exchanged email and credit card information for the order. However, when the products arrive, they are tiny samples. Tiny bumps appear on my face and chin. Upon contacting customer service to discontinue any further shipment, I am told I still owe over $100 even though I return the product. Customer service states I am within the 60 day guarantee but no refund will be given. I am a senior citizen on limited income. I cannot afford this fraudulent trickery to continue to drain my credit card in this deceitful manner. Please help me get my money back. The entire box was returned on February 12, 2014 I only open the cold-plasma face lift. Perricone fans out its business to another company and assume no responsibility. Here's a note they sent me:Perricone MD[redacted], Thank you for contacting Perricone MD.I received your message and unfortunately, I have been unable to locate any account information searching our system with both your last name and email address, which leads me to believe that perhaps you placed your order from our recent Cold Plasma Sub-D Infomercial or website offer which is handled through our affiliate company [redacted].If that is the case please email all order inquiries to: [redacted] ; or you can call them directly at: [redacted] and a Representative can assist you with cancelling your account.Best regards,Introducing OVMBio-matrix technology harnessed from the Miraculous Eggshell Membrane to increase skins youthful volume, cushion and firmness.[redacted] SpecialistPerricone MDT: [redacted]Desired Settlement: Please help me get a full refund plus postage shipping money returned to my credit card. Stop any further billing to my credit card. I never agreed to an on-going charge I made this purchase in good faith, on a trial basis for the advertised $49.99 plus shipping. Since I have to return this product at my expense I want a full refund for the aggregation and deception Perricon MD has caused with [redacted].

Business

Response: