NV Perricone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** * ***

*** *** *** *** *** ** ***
Date: 12/11/Complaint ID: *** *** *** ***
*** *** *** ***
** *** *** ***
Dear Ms***,
Thank you for contacting Perricone MD through the
Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We have located two accounts in your nameThe following is a history of each account and any actions taken on your behalfHistory of Account ***:Our records reflect that you enrolled for automatic shipments of *** *** *** on February 8,
On February 10, your first shipment, a 90-day supply, was sent for a total of $(included free s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second payment of $was charged on March 10, On March 28, 2014, per your request, your account was postponed and placed on temporary hold until August 1, 2014, at which point regular shipments would resumeOn April 7, the third payment for your first shipment was processed in the amount of $On August 5, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on September and September 30, On October 28, your third shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping
On November 17, 2014, per your request, this account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditTherefore, on November 25, the second payment of $was processed for your third shipment, leaving a remaining balance of $On December 5, your third shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $were issued and the balance of $was clearedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refundedIf you have not yet received those refunds, please provide the following reference numbers to your financial account to check on the status:
*** *** - Refund of $75.96*** *** - Refund of $History of Account ***:Our records reflect that you enrolled for automatic shipments of *** *** *** on July 23, On July 24, your first shipment, a 30-day introductory supply, was sent and charged in full $(included free s&h) at the time of shippingOn August 29, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second payment of $was charged on September 26, 2014, leaving a remaining balance of $On November 17, 2014, per your request, this account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditOn October 24, the third payment for your second shipment was processed in the amount of $52.94, paying that shipment in fullYour *** *** *** accounts are closed with no further balances owedNothing further will be shipped or billed Sincerely,
*** ***
*** ** *** ***

Thank you for your note!
This item was delivered to the client's requested ship to address. There was no request to have signature required on this package. We do offer this service if we know in advance of order placement. I suggest the buyer follows up with the
recipient and provides the following Tracking Number: *** This order was delivered by the US Post office:
Your item was delivered at 3:pm on March 29, in PORTLAND, OR
We have noticed that overseas shipments can take several weeks to deliver
I hope this information is helpful.
*** ***
*** *** ***
*** **
** *** *** ***
** *** *** ***
** ***
www.perriconemd.com

[redacted]
Date: 01/27/15
Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]A
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your...

inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on October 12, 2014 at which point you accepted an offer to begin with a 90-day kit instead of the standard 30-day supply. While new customers are provided this offer, acceptance of this offer is not required for purchase.
On October 14, 2014 your first shipment, a 90-day supply, was sent for a total of $191.82 (included free s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $59.95 was charged at the time of shipping. The second and third payments of $59.95 each were charged on November 11 and December 9, 2014.
On January 8, 2015 your second shipment, a 90-day supply, was sent for a total of $179.85 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $63.94 was charged at the time of shipping, leaving a remaining balance of $127.88.
However, in an effort to resolve this matter, I have issued refunds totaling $119.90 for your first shipment (two payments) and refunds totaling $63.94 for your second shipment, plus cleared the remaining account balance of $127.88. Please allow 3-5 business days for these credits to post.
Your C[redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

[redacted]
[redacted]
[redacted]
Date: 10/01/14
Complaint ID: [redacted]
[redacted] Account Number: [redacted]
[redacted] Account Number: [redacted]
** File Number: [redacted]
Dear [redacted]...

[redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We were able to locate two [redacted] accounts in your name. The following is a brief history of each account and any actions taken on your behalf.
Account [redacted] History:
Our records reflect that you enrolled for automatic shipments of [redacted] on January 27, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
On January 28, 2014 your first shipment, a 90-day supply, was sent for a total of $159.97 to be billed in three installments over three 28-day billing cycles. The first payment of $60.07 (included $10.12 NC tax) was charged at the time of shipping. The second and third payments of $49.95 each were charged on February 25 and March 25, 2014.
On April 25, 2014 your second shipment, a 90-day supply, was sent for a total of $169.54 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $63.66 (included $10.72 NC tax) was charged at the time of shipping, leaving a remaining balance of $105.88.
On May 19, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $54.69 was issued and the balance of $105.88 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded.
On July 1, 2014 your financial institution reversed the second and third payments of $49.95 each for your first shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the amount of $99.90 due and payable to Perricone MD.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $99.90. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Account [redacted] History:
Our records reflect that you enrolled for automatic shipments of [redacted] on March 27, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
On March 31, 2014 your first shipment, a 30-day introductory supply, was sent and charged in full $53.32 (included $3.37 NC tax) at the time of shipping.
On May 1, 2014 your second shipment, a 90-day supply, was sent for a total of $166.32 to be billed in three installments over three 28-day billing cycles. The first payment of $66.42 (included $5.95 s&h plus $10.52 NC tax) was charged at the time of shipping. On that same date, your first shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $53.32 was issued.
On May 29, 2014 we attempted to process your second payment of $49.95 for your second shipment, but your charge card was declined by your financial institution. Several invoices were sent informing you of the remaining two payments of $49.95 each for a total remaining account balance of $99.90.
On July 1, 2014 your financial institution reversed the first payment of $66.42 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $66.42 due and payable to Perricone MD, increasing the outstanding balance to $166.32.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $166.32. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Perricone MD accounts are now closed with no further balances owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Attached is a photo copy of there invoice for first shipment. It might be nice if the company would get the facts straight.Sincerely, [redacted]

[redacted]
Date: 07/03/14
Complaint ID: [redacted]
GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the...

Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of [redacted] on April 11, 2014. Upon review of that initial sales call, you were offered, and accepted, to begin with our 90-day deluxe kit instead of our regular 30-day entry kit. It was advised at that time that there would be three payments of $79.95 to which you confirmed with the agent that the price difference was due to getting the additional items. You later requested rush shipping which added $5.99 to your order which was split over your three installment payments.
Per the terms of the offer, on April 14, 2014 your first shipment, a 90-day supply, was sent for a total of $245.84 to be billed in three installments over three 28-day billing cycles. The first payment of $81.96 was charged at the time of shipping. The second and third payments of $81.94 each were charged on May 12 and June 9, 2014.
Please be advised that the advertised TV special is for our 30-Day basic kit which has a cost of $49.95 and includes the following items, including our free Discovery Collection with your first order:
1 oz. [redacted]
1 oz. [redacted]gift)
0.25 oz. [redacted]
2 oz. [redacted]
0.25 oz. [redacted]
However, the following products were included in your 90-day deluxe entry kit, including the Discovery Collection:
2 oz. [redacted]
2 oz. [redacted]
2 oz. [redacted]
0.5 oz. [redacted]
2 oz. [redacted])
0.25 oz. [redacted]
2 oz. [redacted]
0.25 oz. [redacted]
 
On June 28, 2014, courtesy refunds totaling $245.84 were issued for your first shipment and a pre-paid return label was issued to assist with the return of that shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail from the date of issue. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:
[redacted] - Refund of $5.99
[redacted] - Re
[redacted] of $79.95
[redacted] - Refund of $79.95
[redacted] - Refund of $79.95
Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairsv

Complaint: [redacted]
I am rejecting this response because:  this statement below is incorrect. I didn't ask them to continue my shipments of [redacted] but asked them to discontinue immediately as I would not be accepting anymore orders from them. The customer service person that I spoke to said there might be charges on my account but they would all be credited back to my card! I am sure you have read some of the reviews on their business practices and see that I am not the only one complaining about them....
"Our records indicate that on July 17, 2014, we received your request to cancel your [redacted] account but you accepted an offer to postpone future shipments instead. The account was placed on hold until August 24, 2014 at which point regular shipments resumed."
Sincerely, thanks for your help[redacted]

Ms. [redacted]
Date: 04/21/15
Complaint ID: [redacted]OMX Account Number:  [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We...

received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted]® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret we have no record of a cancelation request prior to December 22, 2014.
Per the terms of the offer, on September 24, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on October 22, 2014, leaving a remaining balance of $52.94.
On October 28, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. As customers return shipments for a variety of reasons, the return of this shipment did not automatically cancel your account.
On December 18, 2014 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.
On December 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
Therefore, on January 14 and February 11, 2015 the second and third payments of $52.94 each were processed for your third shipment.
On February 20, 2015 your financial institution reversed the three installments of $52.94 each for your third shipment. While these chargebacks created credits in your favor with your financial institution, they restored the amount of $158.82 due and payable to Perricone MD.
On February 26, 2015 your third shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, the balance was not cleared.
On April 2, 2015 courtesy credits totaling $158.82 were applied to your account balance, clearing the outstanding balance for your third shipment. Please consider any invoices received after this date as having crossed in the mail.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

Ms. [redacted]
Date: 10/21/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your...

inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on February 22, 2014. We regret if you experienced any difficulties when attempting to cancel your account. We have tested our Customer Service number, ###-###-####, and were able to be connected with a representative.
On June 8, 2015 your seventh shipment, a 90-day supply, was sent and invoiced for a total of $172.71 for which payment has never been received and we have no record of being returned for credit.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $172.71 for your seventh shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
Christine D[redacted]Manager of Consumer Affairs

Complaint: [redacted]
I am rejecting this response because:
RE: acct [redacted];
I agree that I enrolled to receive the [redacted] kit on February 8, 2014. I received the first shipment dated 2.10.14 and accept the charges for it, which occurred on my account on the following dates: Feb. 10, March 10 and April 7.
I received the 2nd shipment dated 8.05.14 and accept the charges for it, which occurred on my account on the following dates: Aug. 8, Sept. 4 and Oct. 2.
The third shipment was returned, and the charges (which occurred on my account on Oct. 31 and Nov. 28) have been refunded to me as you described, less the shipping costs.
Re: acct [redacted];
On July 24, I ordered and have received the [redacted] kit (2 item kit). I accept the charges of 49.95 (dated July 29) for that order.
I have NOT received anything else from your company.
I did NOT receive what you describe as the second shipment for $158.82, but I have been charged the three installments that you describe. I am asking for a full refund - including the shipping charges, as nothing was actually shipped to me.
I attempted to contact your billing department to find out about the many charges from your company, for which I have not received a product. When I chose the option "billing" - this was one of the options suggested by your automated voice recognition system - the call would simply get disconnected. I tried a couple of times, just in case this was just a glitch, but was disconnected every time.
I was finally connected with a live person, when I chose the option about "buying a product" ....
this is when I was told that I could not be connected when anybody in billing, nor could I have a phone number to contact billing directly myself. I was offered to request that billing contact me, which I then requested, but as of today, I have not been contacted by anyone from your billing department.
I find it extremely concerning when your company, which I have entrusted with my credit card information, does not allow me any direct communication with your billing department.
So, when you start out by apologizing for any "mis-communication" I have to say that this is not about mis-communication but rather a complete lack of communication.
Sincerely,[redacted]

[redacted]
[redacted]
[redacted]
Date: 12/10/14
Complaint ID: [redacted]
[redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received...

your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on December 3, 2014. At that time you offered a larger kit in place of the regular 30-day entry kit. While originally you were interested in the offer, you decided to go with the regular entry kit; however, the original amount had already been pre-authorized with your financial institution in the amount of $72.99. This amount was only authorized but not actually charged.
Due to a technical error, when resubmitting your order for the regular 30-day entry kit, the address field pre-filled with a previous customer's address, resulting in that address being associated with your account.
On December 5, 2014 your first shipment, a 30-day introductory supply, was sent and charged in full $56.90 (included $6.95 s&h) at the time of shipping.
On December 5, 2014, per your request, your account was canceled.
On December 7, 2014 a refund was issued in the amount of $49.95 for your first shipment, less s&h. If you have not yet received this refund, please provide the following reference number to your financial institution to check on the status: [redacted].
In an effort to fully resolve this matter, I have issued a refund of $6.95 (s&h) for your first shipment. Please allow 3-5 business days for this credit to post.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I maintain that the selected verbiage which the company states is only available by clicking on a small link at the very bottom of the order pageand going through 20 different sections of  "Terms of Use and Conditions of Purchase". I am sure that I am not the only person making an order who has not seen or gone through this - it is legal but 
sneakily deceptive.
Thank you for your assistance with this, and I have received the said refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted]
[redacted]
[redacted]
Date: 01/16/15
Complaint ID: [redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone ** through the Revdex.com. We received...

your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on July 19, 2014.
On November 29, 2014 your future kits were customized by phone to include different items than the standard kit.
On November 18, 2014 your second shipment, a 90-day supply, was sent for a total of $268.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $100.94 (included $17.00 OH tax) was charged at the time of shipping.
On December 7, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.
Therefore, on December 16, 2014 the second payment of $83.94 was charged for your second shipment.
On January 9, 2015 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $172.91 were issued and the balance of $38.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 (s&h) was not refunded. If you have not yet received these refunds, please provide the following reference numbers to your financial institution to check on the status:
ARN [redacted] - Refund of $75.96ARN [redacted] - Refund of $96.95
In an effort to fully resolve this matter, I have issued refunds totaling $11.97 (s&h) for your second shipment. Please allow 3-5 business days for these credits to post.
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Date: 08/08/14
Complaint ID: [redacted]
NCSS Account Number: [redacted]
GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through...

the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Perricone MD® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated [quote]: "Starting 30 days from your order date, you'll receive a new 90-day supply of [redacted] and a Free High Potency [redacted] Face Lift Treatment every 3 months at the guaranteed price of $49.95 plus $2.99 S&H per month, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. To customize this program or future shipments and charges, call customer service anytime. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you feel the offer was deceptive in any way.
Per the terms of the online offer, on July 24, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (including $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance $105.88.
However, in anticipation of the return of your second shipment and in an effort to resolve this matter, I have issued a refund of $52.94, which includes the $8.97 (s&h) which is normally non-refundable, and cleared the remaining account balance of $105.88. Please allow 3-5 business days for these credits to post.
As your second shipment was sent within the terms of the online offer, we are unable to reimburse for any return shipping costs you may have incurred.
Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairs

[redacted]
[redacted]
[redacted]
Date: 08/15/14
Complaint ID: [redacted]
NCSS Account Number: [redacted]
GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the...

Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Perricone MD® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer to be confusing or misleading in any way.
On May 2, 2014 your first shipment, a 90-day supply, was sent for a total of $243.64 to be billed in three installments over three 28-day billing cycles. The first payment of $83.66 (included $13.79 PA tax) was charged at the time of shipping. The second payment of $79.98 was charged on May 30, 2014 and the third payment of $80.00 was charged on June 27, 2014.
On August 13, 2014, in anticipation of the return of your first shipment, courtesy refunds totaling $243.64 were issued. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:
ARN [redacted] - Refund of $79.98
ARN [redacted] - Refund of $80.00
ARN [redacted] - Refund of $83.66
Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairs

[redacted]
[redacted]
[redacted]
Date: 04/21/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received...

your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, 2014 your third [redacted] shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.
On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. At that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $119.91.
Therefore, on January 14, 2015 the second payment of $83.94 was processed for your third shipment, leaving a remaining balance of $35.97.
On February 11, 2015 we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institution.
As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $35.97. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

[redacted]
[redacted]
[redacted]
[redacted]
Date: 09/03/14
Complaint ID: [redacted]
NCSS Account Number: [redacted]
GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through the Better...

Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of [redacted] on March 10, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
Upon review of that initial call, it was advised that you would have to call back to cancel your account and the customer service phone number to do so was provided at that time. We regret if there was any miscommunication regarding the cancelation of your replenishment account.
On April 14, 2014 your second shipment, a 90-day supply, was processed for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping.
On April 15, 2014, per your request, your account was canceled; however, orders that have already processed or already been shipped at the time of cancelation will continue to bill until paid in full or are returned for credit. To date we have no record of that second shipment being returned for credit. Therefore, the second and third payments of $52.94 each were charged on May 15 and June 12, 2014.
On August 6 and August 27, 2014 your financial institution reversed the three installment payments of $52.94 each for your second shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the amount of $158.82 due and payable to Perricone MD.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $158.82. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairs