NV Perricone

[redacted]
Date: 10/20/14
Complaint ID: [redacted]
NCSS Account Number: [redacted]
GR File Number: [redacted]
Dear [redacted],
Thank you for contacting Perricone MD through...

the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of [redacted] on July 11, 2013. We regret we have no record of any cancelation requests prior to October 15, 2014.
On July 17, 2014 your sixth shipment, a 90-day supply, was sent for a total of $155.80 to be billed in three installments over three 28-day billing cycles. The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping. The second payment of $49.95 was charged on August 14, 2014.
On September 4, 2014 your sixth shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $99.90 were issued and the balance of $49.95 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $5.95 (s&h) was not refunded. To date this is the only shipment we have record of being returned and as customers return shipments for a variety of reasons, the return of a shipment does not automatically cancel an account. If you have not yet received those refunds, please provide your financial institution the following reference numbers to check on the statuses:
[redacted] - Refund of $49.95
[redacted] - Refund of $49.95
On October 9, 2014 your seventh shipment, a 90-day supply, was sent for a total of $155.80 to be billed in three installments over three 28-day billing cycles. The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping, leaving a remaining balance of $99.90.
On October 15, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.
In anticipation of the return of your seventh shipment and in an effort to fully resolve this matter, I have issued a refund of $49.95 and cleared the remaining account balance of $99.90. Please allow 3-5 business days for this credit to post. Per the terms of our 60-Day Money-Back Guarantee, the $5.95 (s&h) is non-refundable.
Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairs

[redacted]
Date: 05/07/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your...

inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)."  We regret if you found the offer hidden or unclear in any way.
Per the terms of the online offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.
On March 9, 2015, per your request your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
Therefore, on March 27 and April 24, 2015 the second and third payments of $52.94 each were processed.
As a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $105.88 for your second shipment. Please allow 3-5 business days for these credits to post.
Your [redacted]® account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted]
[redacted]
[redacted]
Date: 03/31/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received...

your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on August 3, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
On September 11, 2014 your second shipment, a 90-day supply, was sent for a total of $171.52 (included $9.69 s&h plus $12.70 CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $65.64 was charged at the time of shipping. The second and third payments of $52.94 each were charged on October 9 and November 6, 2014.
On March 17, 2015 your second shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued for the product price. However, due to a technical error, a refund was issued for the $9.69 s&h.
As a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of the remaining $161.83 paid for your second shipment. Please allow 3-5 business days for this credit to post.
Your Cold Plasma Sub-D account is closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

Date: 03/26/14
Complaint ID: [redacted]
NCSS Account Number: [redacted]
GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...

miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We apologize if you were treated less than professionally by any member of our staff. Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
On December 17, 2013, your fifth [redacted] shipment, a 90-day supply, was sent for a total of $155.80 to be billed in three installments over three 28-day billing cycles. The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping. On December 23, 2013, per your request, your remaining balance was charged in full in the amount of $99.00 and your account was canceled.
On January 22, 2014, your financial institution reversed the third payment of $49.95 for your fourth shipment. While this chargeback created a credit in your favor from your financial institution, it restored the amount of $49.95 due and payable to Perricone MD.
However, in an effort to fully resolve this matter, I have cleared the remaining account balance of $49.95. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I disagree with two of the claims made in the letter 
1.  I have never been connected to a representative when I have called - at all hours of the day and all days of the week - the phone number was ALWAYS busy.
2.  Any and all shipments from the company that I received beginning in December 2014 were returned with the notation that I wanted to cancel the service and did not want to receive any further products from them.
Sincerely,
[redacted]

[redacted]
[redacted]
Date: 04/28/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting [redacted] through the Revdex.com. We received your...

inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on March 15, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
On March 16, 2015 your first shipment, a 30-day introductory supply, was sent and charged in full $55.90 (included $5.95 s&h) at the time of shipping.
On April 15, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 30-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.
On April 21, 2015 we received a request to cancel your account; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
However, in anticipation of the return of your two shipments and in an effort to resolve this matter, I have issued refunds totaling $93.92 and cleared the remaining account balance of $105.88. Please allow 3-5 business days for these credits to post. Per the terms of the 60-Day Money-Back Guarantee, the $5.95 (s&h) for the first shipment and the $8.97 (s&h) for the second shipment are non-refundable.
Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Affairs

I received email correspondence from [redacted] agreed to a full refund resolving the dispute. Please advice if further information is needed. Otherwise, thank you for your time and attention.
clear="all"> [redacted]

Ms. [redacted]
Date: 11/18/15
Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We...

received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on September 28, 2015 your second [redacted] shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. On October 26, 2015 the second installment of $52.94 was processed, leaving a remaining balance of $52.94.
On October 30, 2015, per your request, your account was canceled. On that same date, refunds totaling $96.91 were issued and the outstanding balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:
ARN [redacted] - Refund of $43.97ARN [redacted] - Refund of $52.94
Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.
Sincerely,
Christine D[redacted]Manager of Consumer Affairs

Complaint: [redacted]
I am rejecting this response because:
 
Did anyone try to place orders on your website to see if you experienced the same problem or did you just send a form letter to me?
Sincerely,
[redacted]r [redacted]

[redacted]Date: 02/24/15
Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]
Dear[redacted]
Thank you for contacting Perricone MD through the Better Business...

Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of [redacted] on October 23, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
Per the terms of the offer, on November 25, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on December 23, 2014, leaving a remaining balance of $52.94.
On January 14, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. At that time a 30-day extension was added to our 60-Day Money-Back Guarantee to allow time to return that shipment for credit. To date we have no record of that second shipment being returned.
On January 20, 2015 we attempted to process your third payment of $52.94 for your second shipment, but your charge card was declined by your financial institution.
As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $52.94. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your[redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.
 Sincerely,
[redacted]Manager of Consumer Aff

On December 12, 2015, at 8 a.m.,head of the my credit card stolen brushover $489, I called my credit card bank, they told me is in Perricone MD consumer shopping website, I immediately called my...

credit card bank froze my credit card, and then contact Perricone MD company, I told them my credit card was stolen, and tell them my credit card number, name, phone, hope they help me find the order and cancel the order, they told me can't help me, told me to contact my bank, I told them that I have already contacted my bank, I hope you can cancel the order, as a result, they tell I have to tell them the order number, and hang up my phone.
Translate
Desired Resolution / Outcome
Desired Resolution: Refund
select

Desired Outcome: I only on December 5, 2015, in Perricone MD website to purchase products, account is [redacted] @**.com, order number is [redacted], other times not in Perricone MD consumer site, I hope they pay me $489, and for their service to apologize to me.

[redacted]
[redacted]
[redacted]
Date: 1/12/16
Complaint ID: [redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and...

sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on July 24, 2014 your first [redacted]® shipment, a 90-day supply, was sent for a total of $261.44 (included free s&h plus $21.59 CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $101.54 was charged at the time of shipping. The second payment of $79.95 was charged on August 21, 2014, leaving a remaining balance of $79.95.
On September 10, 2015 a courtesy credit of $79.95 was applied to your first shipment, clearing the outstanding balance in full.
On October 22, 2014 your second shipment, a 90-day supply, was sent for a total of $274.49 (included $11.97 s&h plus $22.67 CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $106.61 was charged at the time of shipping, leaving a remaining balance of $167.88.
On December 2, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $94.64 was attempted and the balance of $167.88 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 (s&h) was not refunded. Due to a dispute being filed regarding the first installment of your second shipment the refund of $94.64 was declined by your financial institution.
On January 12, 2015 your third shipment, a 90-day supply, was processed and invoiced for a total of $274.49 for which payment has never been received and we have no record of being returned for credit.
On January 13, 2015 your financial institution reversed the second installment of $79.95 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $79.95 due and payable for your first shipment, increasing the outstanding account balance to $354.44.
On January 14, 2015 your financial institution reversed the first installment of $101.54 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $101.54 due and payable for your first shipment, increasing the outstanding account balance to $455.98.
On May 8, 2015 your first shipment was placed in collections for the outstanding balance of $181.49 with [redacted]n.
On November 28, 2015 your third shipment was placed in collections for the outstanding balance of $274.49 with [redacted].
As your first and third shipments are well beyond our 60-Day Money-Back Guarantee and we have no record of those shipments being returned for credit, we are unable to clear the balance for those shipments.
Your [redacted]® account is closed with a total collections balance of $455.98 owed. Nothing further will be shipped.
 Sincerely,
Christine D[redacted]Manager of Consumer Affairs

Dear Mrs. [redacted],
We take your feedback very seriously about the security of our site www.perriconemd.com.
We have investigated your claim and want to reassure you the perriconemd.com web site is a secure site by Verisign SSL
security. All transactions are PCI compliant...

and the credit card information is
encrypted.
In addition here is a copy of our privacy policy:Privacy & Security
Perricone MD ("we" or "us") is the sole owner of the information collected on this website. We collect personally identifiable information from our users at several different points on our site to process your order and fulfill your customer service needs.
We are committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Perricone MD your personal information and credit card information are safe.By using our site, you agree to the terms of this privacy policy.
Here is further details outlining PErricone MD's Security and Privacy Procedures:Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order pages. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, and expiration date) otherwise we cannot process your order. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Also, please rest assured that all purchases and credit card transactions sent thru Perricone MD are private and secure. We use the latest technologies of encryption available from VeriSign. VeriSign has set the highest industry standards for transmitting sensitive data over the internet. They've earned the trust of businesses world wide, including all of the Fortune 500 companies on the web. For more information about encrypted data, please visit their site at VeriSign.com.
How We Use Your Personal Information
We collect personal information not only to fulfill your order, but also to make our services are more rewarding and easier for you to use. We primarily use this information for internal purposes, such as studying our customers' preferences and improving the customer experience. However with your permission, we may also use your information to contact you for account and promotional purposes. We will only share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, processing credit card payments, providing customer service and other similar functions. Such companies may have access to your personal information in order to perform their roles, but they may not disclose your information for other purposes.
We do not sell, rent or license any of our customer's personal information
We may share aggregate web site usage information with marketing partners and affiliates, however, this information does not identify individual users and is only of statistical relevance. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us as indicated below.
Opting Out of Newsletters, Special Offers and Product Updates
You may be a subscriber to our newsletters. Also, we may occasionally send you information on special offers, promotions or product updates. If you ever decide you no longer wish to receive these communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting customer service at ###-###-#### or writing to us at the address below.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies to collect anonymous information about how you use this site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our site, what pages you view, and where you go after you leave our site. The cookies are not connected to your personal information.
Web Beacons
"Web beacons" or clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We utilize web beacons that help us better manage content on our site by informing us what content is effective. We do not tie the information gathered by web beacons to your personally identifiable information.
Links to Other Sites
This site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Children Under 13
Children under 13 may view our site, but they cannot make a purchase, nor provide any personal information. Our site is not designed for children and we do not wish to collect personal information from children under 13. If you register with us and we discover that you are under 13, we will delete your registration. We will send you message if we do this.
Changes to the Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of the change. We reserve the right to modify this privacy statement at any time, so please review it frequently.
I hope this information is helpful.
[redacted]
Manager, Customer ServicePerricone MD[redacted]

[redacted]
[redacted]
[redacted]
Date: 07/25/14
Complaint ID: [redacted]
NCSS Account Number: [redacted]
GR File Number: [redacted]A
Dear [redacted],
Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of [redacted] on February 15, 2014. Our records indicate that at that time you were offered, and agreed, to begin with a 90-day supply instead of our standard 30-day entry supply.
On February 18, 2014 your first shipment, a 90-day supply, was sent for a total of $149.85 to be billed in three installments over three 28-day billing cycles. The first payment of $49.95 was charged at the time of shipping.
On February 27, 2014 a courtesy credit of $49.95 was applied to your account to remove one installment payment. At that time, per your request, a cancelation request was entered in our system; however, due to a system error, your cancelation request did not process correctly and only delayed your future orders.
On March 18, 2014 the second payment for your first shipment was processed in the amount of $49.95, paying that shipment in full.
On June 13, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (including $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping.
On June 19, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. Therefore, on July 11, 2014 the second payment of $52.94 was processed for your second shipment.
On July 15, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. While we regret any delay in the time between you mailing that second shipment back to us and us receiving it, we have no control over the delivery or delivery time of items mailed to us.
On July 16, 2014 a refund of $8.97 (s&h) was issued for your second shipment.
On July 17, 2014 a reimbursement totaling $70.00 for your incurred bank fees was issued.
If you have not yet received any of the above listed refunds, please provide the corresponding reference number to your financial institution to check on the status:
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed.
 
Sincerely,
[redacted]
Manager of Consumer Affairsv

Review: I purchased from Perricone MD [redacted]. They charged my credit card and it was sent back on November 7, 2014. They received it back on November 16, 2014 and I have been waiting for my money back since then. I keep getting the runaround telling me that they did process the refund. What happened is that my bank changed names and they issued me a new credit card with a new number. I've explained that the Perricone MD and they said that they cannot take my new credit card number and give me my money back. They told me that they have to issue a check. It's been well over a month and I still have no check for the refund of $57.46 from them.

Product_Or_Service: Perricone [redacted]Desired Settlement: DesiredSettlementID: Refund

My check of $57.46 refunded to me.

Business

Response:

Mr. [redacted]Date: 01/06/15Complaint ID: [redacted]

[redacted]Dear Mr. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on October 30, 2014 your second shipment, a 90-day supply, was sent for a total of $172.31 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $66.43 (included $13.49 CA tax) was charged at the time of shipping.On November 21, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $57.46 was issued and the balance of $105.88 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. This refund was accepted by your financial institution at which point a reference number was created for the transaction. Please provide the following reference number to your financial institution to check on the status of that refund: [redacted].Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]

Review: On December 5, I buy products in [redacted].com, a few days later they did not deliver goods, I send the E-mail to find out what time they will be able to deliver, but until now they didn't reply also did not deliver goods, so I'd like to return my money.

My order number: [redacted]Desired Settlement: Hope to be able to give me back my money

Consumer

Response:

On December 12, 2015, at 8 a.m.,head of the my credit card stolen brushover $489, I called my credit card bank, they told me is in Perricone MD consumer shopping website, I immediately called my credit card bank froze my credit card, and then contact Perricone MD company, I told them my credit card was stolen, and tell them my credit card number, name, phone, hope they help me find the order and cancel the order, they told me can't help me, told me to contact my bank, I told them that I have already contacted my bank, I hope you can cancel the order, as a result, they tell I have to tell them the order number, and hang up my phone.

Review: I have called to cancel the continued automatic charges to my credit card over a year ago, then put it into writing when I sent back the product. I then refused delivery of the product and still continued to get charged. I then canceled my debit card and got a new one and they somehow obtained my new card number and continued to charge me. I have called again on 10/15/2014 and spoke with [redacted] ID#[redacted] at 9:08 and told her that I wanted this cancelled.Desired Settlement: I want my credit card refunded the past charges when I returned the product and I want them to cease charging my card.

Business

Response:

[redacted]

Date: 10/20/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of [redacted] on July 11, 2013. We regret we have no record of any cancelation requests prior to October 15, 2014.

On July 17, 2014 your sixth shipment, a 90-day supply, was sent for a total of $155.80 to be billed in three installments over three 28-day billing cycles. The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping. The second payment of $49.95 was charged on August 14, 2014.

On September 4, 2014 your sixth shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $99.90 were issued and the balance of $49.95 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $5.95 (s&h) was not refunded. To date this is the only shipment we have record of being returned and as customers return shipments for a variety of reasons, the return of a shipment does not automatically cancel an account. If you have not yet received those refunds, please provide your financial institution the following reference numbers to check on the statuses:

[redacted] - Refund of $49.95

[redacted] - Refund of $49.95

On October 9, 2014 your seventh shipment, a 90-day supply, was sent for a total of $155.80 to be billed in three installments over three 28-day billing cycles. The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping, leaving a remaining balance of $99.90.

On October 15, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit.

In anticipation of the return of your seventh shipment and in an effort to fully resolve this matter, I have issued a refund of $49.95 and cleared the remaining account balance of $99.90. Please allow 3-5 business days for this credit to post. Per the terms of our 60-Day Money-Back Guarantee, the $5.95 (s&h) is non-refundable.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Review: While recovering from cancer surgery and undergoing chemotherapy, I watched an infommercial from Perricone. I called the number (the only time I have actually had someone answer the phone) and agreed to receive an introductory package of their products. After initially using the product, I decided that it was not something that I wanted to continue to purchase. At that time, I began attempting to contact the company to cancel my order. They continued to send products and I continued to pay while attempting to contact them.

In December, 2014, I began returning - unopened - any products that I received from them. After 80+ attempts to call the company (getting a busy signal every time), I called my credit card company and explained the situation and asked them to stop accepting charges.

The following is a copy of an email that I sent to the company recently in another attempt to resolve this issue - it details additional attempts on my part to contact this company.

I have tried to contact you repeatedly concerning this bill. I have called the number I have for you over 200 times on a number of different occasions and have consistently gotten a busy signal.

The billing information I received with the shipments I did receive was either missing or incomplete and it was very difficult to determine exactly what you were charging me for each of your products.

I paid for several shipments I DID NOT WANT while attempting to contact you. I began returning all shipments to you in December 2014, and on each box I wrote “RETURN – REFUSED – DO NOT CONTINUE TO SEND” and signed my name.

When you continued to send the merchandise – and I continued to get a busy signal whenever I tried to call you - I called my credit card company early last spring and explained the situation to them and asked them to no longer accept charges from your company. You continued to send shipments, which I promptly returned.

When I began to receive paper statements from you, I immediately returned the bill with the above information and again began trying to contact you via phone – with the same results – a busy signal. I really wonder if that number is even connected to an automated system, let alone manned by a real person.

When I received another bill from you this month, I decided to contact an attorney and the Revdex.com with my concerns.

Your customer service, communication and billing departments are the worst that I have ever had the misfortune to deal with and I will never knowingly order any products from you again.Desired Settlement: A zero balance on my bill from Perricone. I really feel that they owe me money for products that I returned beginning in December 2014, even though they continued to charge my credit card until after I contacted the credit card company in the spring of 2015.

Business

Response:

Ms. [redacted]Date: 10/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on February 22, 2014. We regret if you experienced any difficulties when attempting to cancel your account. We have tested our Customer Service number, ###-###-####, and were able to be connected with a representative.On June 8, 2015 your seventh shipment, a 90-day supply, was sent and invoiced for a total of $172.71 for which payment has never been received and we have no record of being returned for credit.However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $172.71 for your seventh shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order online regarding a promotion I saw on a TV ad

To order a facial cream. It was to be a one time purchase. For a year they would charge my [redacted] and send the product. At the time my son was dieing of cancer and I did not have time to stop these charges. I have not received any products from them in 6 months and I canceled the credit card. Perricone keeps sending me a bill of an unpaid balance of a product I never received . I have called and spoken with the finance department and they told me to disregard the bill and they would remove the charges. After that I keep receiving a statement that says my payment is delinquent. The product did not work and I will never order from them again. There was not a contract for additional products nor have I received any since December of 2014. I never authorized my credit card to be charged except for the first orderDesired Settlement: For Perricone to clear my credit and stop trying to bill me for something

I do not want or have received.

Business

Response:

[redacted]

[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately 4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of [redacted]. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks, at the guaranteed low price of $49.95 plus $2.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at ###-###-####. Every [redacted] purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the terms of the offer unclear in any way.On May 4, 2015 your sixth shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On June 3, 2015 we attempted to process your second payment of $52.94 for your sixth shipment, but your charge card was declined by your financial institution.On June 23, 2015, per your request, your account was canceled and a courtesy credit of $52.94 was applied to your outstanding balance, leaving a remaining balance of $52.94.As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $52.94 for your sixth shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D.Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,